Service department doesn't answer their [hone and when they do they sound befuddled. disconnected…read moreand uninterested. Need more professionlism.

I have been working with Ron and Mauricio for a few weeks now. They were able to get a great deal…read moreon a Rav4 the color that my daughter wanted and gave us top dollar for her trade! The dealers in San Antonio were playing games and charging for things like "Marketing" that Toyota of Laredo did not! We asked for the vehicle, they got it in the Lot, and we picked it up. Spent less than an hour at the dealership! No Games! Just the best service and value for your money. Worth the drive to Laredo!!! Already working on my next vehicle.

I will never ever do business with this dealership again went for a simple oil change took over 3…read morehours. Had a independent mechanic to replace a cracked windshield he purchased it from this dealership with his credit card after he was paid in full then cancel the payment the service department couldn't get the from the mechanic who purchased the windshield they decided to wait 3 months later and get it from me after telling me they couldn't release my vehicle until the windshield was paid for which I did. This dealership gets zero stars I was lied to through the intire process this dealership sucks .

** You may think this review is just me being upset or angry for not getting things my way but its…read morenot. If i can warn even just one person from making the mistake of dealing with this dealership the way i have the review has done its purpose. I looked at the reviews before doing business like one usually does but thought the same thing as you probably will. "They have far more good reviews than bad, must mean something right? Well it doesn't unfortunately. Honestly the worst dealership ive had to deal with. I was not going to post a review but i was coming towards the end of my lease with them and another issue happened which was the last straw. I felt the need to warn other buyers to stay away unless you want to deal with headaches for every issue you have with your vehicle. Don't fall for the copy and paste replies the dealership makes to upset customers saying they will resolve the issue if we reach out or that they will fix the things they do wrong. There is a reason I am upset and a reason other people with low reviews are upset. It's not an over exaggeration. As soon as you sign the documents, the great customer service they show upon arrival disappears. I have never done a google review. But the last 3 years of my lease was just one thing after another and just felt the need to warn others to stay away and do business elsewhere. I am just glad it was a lease and not a finance deal so i never have to deal with them ever again.

Saw a 2014 Mercedes CLA 250 on the lot. I stopped to inquire and spoke to a person by the name of…read moreFernando.I inquired about the vehicle and asked if he could print me up a data sheet on the vehicle.Well, there was no ink in the printer. So, then I asked if he could email me information on the vehicle of which he said yes.Of course,his first question was about financing.I advised that I was from San Antonio and that Randoph Brooks Federal Credit Union has financed all of my vehicles.Of course, he lost interest at that point. I returned home and went to work on doing my research and purchased a CarFax report.I had all the information documented on this car. After not receiving a call back from Fernando, I decided to call one of the other lots since Zapata's has 3. I asked if their salesman was able to sell a vehicle from one of the other lots. Approximately 10 minutes later I get a call from a Victor Alvarez.We spoke about the vehicle I was interested in and the very first thing he said to me was a lie. He stated that "this vehicle was a ONE owner vehicle". I had the CarFax report in front of me which I said I already knew that this car was two owner vehicle. Also knew that it had had been in a minor front end damage accident shortly after the second owner purchase.Of course, he was pushing for me to give him my personal information so that they could do a credit application for financing. After a few days I decided to just have them do the financing (BIG MISTAKE) to speed up the process and I would later have my bank re-finance. He further states that 20% is the norm.My top two credit scores were 764 & 752 so I figured I can get by with ZERO down but could possibly do $2000. We made plans for me to travel back down to Laredo and take a test drive and look over the vehicle a bit closer on Monday. After a few back-and-forth calls and text messages, Alvarez decides that it would be better if I come down on Tuesday rather than Monday. Granted, I had taken Monday off work for the transaction. So now I had to also take Tuesday off. Coincidently, he wanted me to come down on Tuesday because HE was in San Antonio purchasing a KIA. I had a few issues like a 4-inch dent on the rear passenger side door, a bullet size hole on the front bumper, no spare tire and the oil dipstick was missing the top ring used to pull it in and out of the engine.I make contact with Alvarez and he immediately starts to school me on the "value" of such a vehicle. Now, my wife and I have matching Mercedes C300's in our driveway but I will take the word of my CarFax report not Alvarez.The vehicle's asking price was 19,864. But they were offering it to me at 17,500. My CarFax report had the retail value listed at $17,090. Now after I take a test drive and I tell them that I'm willing to try and work a deal.Here came the bait and switch.He originally told me 20% down which was approximately $3,400 and I had said I would be willing to put down $2000 but now he says...I spoke to the owner, he wants $6000 down. My response was...no way.I told Alvares I would do 2 but I had $3500 cash on me but wasn't about to tell him that. I said If you CAN'T make it work with $3000 down then I'm out. Again, he wanted to tell me about what I was buying. Again, I said if you can't make it work with 3, I am leaving.So, he let me drive away. The next day, I get a call and a text message stating "I HAVE GREAT NEWS". My response to him was as follows. I have a brother that sells cars, and I am retired law enforcement after 30 years of service.I know the dance of the car salesman and MY bullsh!+ meter is pretty good.YOU let me drive away so you wasted not one but two of my days.You can inflate the price of the car but that doesn't make it worth what you are actually trying to get for it.CarFax report had all of the pertinent information I needed to know. NOT doing business with a shady operation.BUYER BEWARE when doing business with Zapata Auto Sales in Laredo, TX. SHADY OPERATION

I gave 3000 down on a vehicle to end up paying upward of 13000 for a pos these salesmen are…read moreassholes the supposedly guy in charge Jorge told my wife they did a diagnostic check and battery and alternator everything came out good I took it to auto zone the next day alternator failed battery at 46% and these people have the balls to tell me they have to add the fixing to my bill I've had problems with the vehicle since day 2 but I guess these people don't care about customer satisfaction.i even asked if I could get something else for the similar price and they said all they can do is try and fix it.i should have stayed with recio auto sales Zapata nvv

I'm extremely disappointed with my experience at this dealership. My truck has been there for 10…read moreweeks waiting on a transmission, and throughout this entire process there has been very little communication or sense of urgency. I understand that parts can be delayed, but 10 weeks without a clear timeline is unacceptable--especially when this is my primary vehicle. What makes it worse is that the dealership has not been willing to offer a loaner or any type of temporary solution while my truck has been out of service for over two months. Customer service doesn't end when a vehicle is sold. When major repairs are needed, especially something as significant as a transmission replacement, there should be better communication, proactive updates, and some level of support for the customer during the wait. At this point, I'm frustrated by the lack of urgency and accommodation. I hope they improve how they handle situations like this in the future because no customer should be without their vehicle for this long without meaningful assistance.

Took car in for service and IT WAS UNACCEPTABLE SERVICE. The technician barely answered calls and…read morewould leave me on hold for hours. I took my car in June did not see it until August. For a few minor problems with my doors I did not see my car for a month because they were "overflowed with service" just to get my car even worse. Now I have to take my car back for another service call they said my car had , they never fixed the main problem and now my car is worse. If you tend to need service drive to Edinburg or San Antonio because in Laredo it just isn't it if u need good and fast reliable. Dont take ur vehicle if u want to wait 2 months for a minor problem.

Called to ask for an appointment for an oil change. They tell you to come in "right then" for an…read moreopening. An hour later, still no service, no one has paid at check out either, and no promise that the car will be finished anytime soon. All I needed was a 5 min oil change. I left and told them I would gladly pay premium so I wasn't missing work. SLOW...

I highly recommend Sames Mazda! They worked hard to make the deal happen, and I walked away as a…read morevery happy customer with exactly the car I wanted! Very helpful and paid great attention to every detail of the transaction from the beginning to the time I drove off with my new car! Thank you, Josue!

they refuse! to ship my parts for my car!! i purchased $800 worth of parts for multiple cars one of…read morethe parts are brake rotors. i need them very badly and cannot drive the car. i let them know this at least 5 times! they do not care are unable to understand that i need the parts i bought for some reason. they are holding up my entire order because of 1 interior trim piece coming out of germany?? i cannot drive my car because they refuse to ship out other parts until a interior trim pieces comes from germany! spoke with manager several times and he will not ship my other needed parts until a unnecessary part comes from germany! this is insane horrible service! ubelievable twilight zone insanity. so if you need something right away like a transmission or engine and don't a part right away like a phone charger make 2 orders because they will hold the entire order from being shipped if a car charger is delayed

Purchased a vehicle a few months ago! Everything from start to finish was top notch. Even the…read moregeneral manager, Mr. Watson, Mr. Watson came out to greet us and made sure we were taken care of. I would definitely buy from them again!

after They received the money and failed to deliver the tesla that I bought the stopped answering…read morethe phones and emails

From the owner: – Wide selection of vehicles – Competitive pricing across…read moreour entire inventory – High quality, well-maintained used vehicles

Great service! My oil change on 4/29/2026, went very well. The young lady who attended me was…read moreabsolutely fabulous! She was extremely professional and courteous, great job!

What a joke of a dealership!…read more I went during the middle of the week (and midday) to have my 7 month old vehicle checked out after having some issues with Bluetooth connectivity, HD radio, and overall signal issues. I also had an oil change done. After leaving my car for 3.5 hours, the oil change was the only thing resolved. That wasn't the issue as much as it was being lied to. My requests were simple; did you replace my oil change sticker? Denae told me yes. Can I turn off the HD radio function until I can find time (more than half a day apparently) to bring it in? She told me that function wasn't available. I got in my car and still had the previous sticker. I went through my settings and was more annoyed to see an HD Radio on/off button. I won't be returning and would recommend you save your time for someone who understands the basics of customer service. The only thing worse is that this dealership gets a whole star because I can't rate less.

Sand Very bad experience with this dealer. Do not ever…read moretrust this dealer. I have bought a used car online. They showed the full picture of the car. I have asked multiple time about the Car condition, and they told me that everything in perfect condition. After buying we found the car had many expensive fix (Car radio broken, ABS broken, Tail lamp broken, Multiple dents, Seat broken. Almost $8000 worth issues. They are nice (Lorense- Manager, Daniela- Sales) until you buy the car, after that all true color will come. SO BE ACREFUL when you buy the car from this dealer. I have also heard the similar story about new car sales people from this dealership.

i notice that my service air bag light came on and i took it to my local dealership for service. i…read moreleft my vehicle for 10 days since we were going on vacation on our way back would pick up my vehicle so they could have all the time in the world to find out what the problem was with my airbag light going on. During those two week no one call and finally i went to pick up my vehicle nothing was done and the service advisor told me they would need to order the part and once they receive the part i could take it back for the repair. i waited for two weeks and no one call me from the service dept. i had to go the service dept for my husband's truck for an oil change and i check with the parts dept and found out that those two weeks that i left my vehicle to figure out what was wrong and all along they got the part during those two weeks but no repairs were made. finally i decided to take the vehicle out of town where i had purchased my vehicle and not a week went by that they fix my vehicle. Very dissappointed in the customer service here locally in laredo; just because you don't buy your vehicle here they don't give you the service you deserve.