I'm extremely disappointed with my experience at this dealership. My truck has been there for 10…read moreweeks waiting on a transmission, and throughout this entire process there has been very little communication or sense of urgency. I understand that parts can be delayed, but 10 weeks without a clear timeline is unacceptable--especially when this is my primary vehicle. What makes it worse is that the dealership has not been willing to offer a loaner or any type of temporary solution while my truck has been out of service for over two months. Customer service doesn't end when a vehicle is sold. When major repairs are needed, especially something as significant as a transmission replacement, there should be better communication, proactive updates, and some level of support for the customer during the wait. At this point, I'm frustrated by the lack of urgency and accommodation. I hope they improve how they handle situations like this in the future because no customer should be without their vehicle for this long without meaningful assistance.

Took car in for service and IT WAS UNACCEPTABLE SERVICE. The technician barely answered calls and…read morewould leave me on hold for hours. I took my car in June did not see it until August. For a few minor problems with my doors I did not see my car for a month because they were "overflowed with service" just to get my car even worse. Now I have to take my car back for another service call they said my car had , they never fixed the main problem and now my car is worse. If you tend to need service drive to Edinburg or San Antonio because in Laredo it just isn't it if u need good and fast reliable. Dont take ur vehicle if u want to wait 2 months for a minor problem.

I left 2 e-mails and called 3 times trying to buy a car here they had for sale. They didn't contact…read moreme until 2 weeks AFTER THEY SOLD IT TO SOMEONE ELSE. Avoid these clowns.

Recomend to anyone looking for their next car. What they don't have they will look for and get…read moreyou. Very honest which is not typical in auto sales. Quality cars, quality gentlemen. Thanks Patricio and Marco, see you on my next car purchase!

I have been working with Ron and Mauricio for a few weeks now. They were able to get a great deal…read moreon a Rav4 the color that my daughter wanted and gave us top dollar for her trade! The dealers in San Antonio were playing games and charging for things like "Marketing" that Toyota of Laredo did not! We asked for the vehicle, they got it in the Lot, and we picked it up. Spent less than an hour at the dealership! No Games! Just the best service and value for your money. Worth the drive to Laredo!!! Already working on my next vehicle.

I had an appointment for an alignment service and to get a new tire. 5 hours later and I'm stuck…read morehere. No apologies. No explanations. I'm having to constantly check to get an update on the progress. Completely unprofessional! Dealerships are supposed to set the standard for vehicle service. I'm going to Discount Tires next time.

after They received the money and failed to deliver the tesla that I bought the stopped answering…read morethe phones and emails

From the owner: – Wide selection of vehicles – Competitive pricing across…read moreour entire inventory – High quality, well-maintained used vehicles

I dropped off my truck at Quicklane the staff, as always, was friendly and eager to help. My truck…read morewas ready within the agreed upon time and everything was done to my satisfaction. I used to take my vehicles out of town for service mistakenly thinking that I would get better service, but the staff at Sames is just as good or better than anything I experienced out of town. I was completely satisfied with the work performed on my Ram 1500.

The Apex of Excellence!…read more Friendly, knowledgeable, and a true example of how great buying car can feel.