Went with my girlfriend for dinner/fondue, and although the fondue was amazing this should not be a place you go for any sort of meal. We both had less than average sandwiches, which were not anything more than something you could make out of your fridge at home. Fondue was stellar, definitely a good desert cafe. read more

Very nice place for a good coffee and chocolate treat. Buckwheat crepes done perfectly. Definitely recommend it. The staff is very friendly.

Horrible place to go on a warm summer day. NO AC!!!! What?! No patio even to cook off outside. Never coming back.

It's not what's said, it's how you say it and how you portray your attitude towards others. Last Saturday my date and I enjoyed a pleasant yet mediocre dinner at Side Door. (that experience is another story entirely yet I'm still willing to go back for another try) After dinner, which ended around midnight, we took a stroll in the Byward market and decided we both could use a coffee. I had walked by Cacao 70 many other times before and always noticed a popular crowd inside, so we thought let's give it a try. Our short and first visit to Cacao 70 was less than satisfactory. After having only stepped into the shop for seconds, we were quickly approached by a small female server. Abruptly she stated they weren't seating anyone as they were closing up. While standing in a huge puddle by the door and still frustrated from the experience at Side Door, I happen to take a quick glance around to see almost every table was full. Nobody looked as if they were going anywhere anytime soon. I replied to the girl and asked if it would be possible to just get a coffee. She said if we wanted them to go they'd be able to accommodate the request. In all fairness, I understand it was minutes after closing time but all we wanted was a WARM spot to drink a QUICK cup of coffee and we'd be on our way. I know for a fact we would have finished before some of the other patrons. I won't be returning as I feel this could have been handled better. read more

Food is great. Huge variety, however service is horrible. They are slow, unorganized and their uniforms could be cleaner.

Came here for a snack and a coffee. It's quite pricey and the service is not great, it took a while for someone to come and help us. Food was really good though read more

I got the chocolate cake. Surprise- it's a yellow spice cake ... with chocolate frosting, and chocolate cream and mousse. (A good spice cake, just not what I expected.) ... overall very good, not exceptional. read more

Tried to eat here- were seated right away then waited for 15 minutes before getting served, when we ordered they told us that their oven was broken so half the menu was off limits. So we went elsewhere. 2 stars coz bad service but an extra because we couldn't actually judge the food. read more

Went for brunch on Sunday. Very disappointed. Ordered eggs and potatoes with smoked salmon. Eggs and potatoes arrived cold. When I pointed this out to the waiter he sent them back. The same plate was returned a minute later, everything still cold. My companion ordered a spinach and roast vegetable wrap. It arrived warm but only spinach in the wrap - no sign of roast vegetables. Don't go to this place for a meal. read more

Came here because it was listed as one of 27 best place to have hot chocolate. I ordered dark classic american hot chocolate and was a tiny but disappointed, maybe my expectation was too high. It might be better to order semi-sweet for the hot chocolate. Oh and it was so so noisy, my friend and I decided to just finish our drinks and leave asap. read more

I've been here a few times and enjoyed a variety of desserts, including the sweet chocolate experience for two, black and white waffle, and open face chicken sandwich. It is a little pricey for what you get, but it tastes good. Service here is a hit or miss. The last time I was here, the waiter was being really flirty (we were a table of four girls) and we all felt rather uncomfortable. I did come here on other occasions where the service was great, though. read more

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This place was okay. Honestly the three stars was the fact that the food is over hyped for what we actually received. It was okay. What was the downfall of this place was the service. It took a little over 45 minutes for us to actually get our food not to mention 20 minutes for coffee. read more

I went to this restaurant for the first time to get a hot chocolate to go. I figured, when in Rome...or in a chocolate shop you should definitely get the hot chocolate. When I asked for a semi-sweet hot chocolate the attendant suggested the 'American Style' hot chocolate. I ordered the large and a medium sized (if not, small in some cafes) cup came out immediately...not sure how they prepared it that fast and the cost was over $8.00!! I expected it to be more expensive, however, not THAT much. When I commented on it being a bit pricey the attendant was a touch rude and just said, 'well, we are the top rated chocolate shop in the world on buzzfeed'. Because of the lack in customer service and the prices I doubt I will go back. There are many excellent chocolate shops to rival Cacao 70 downtown that I would rather support. read more

Extremely displeased. I don't understand all the hype! My boyfriend and I went for Sunday brunch. It was busy, as was expected. Their machines were broken, so we had to walk to the nearest ATM and withdraw money... A little irritating, but whatever. We sat down and were ordering drinks when we were asked to move tables in order to accommodate a larger group. Not the greatest thing to ask, however, again, it was understandable. We were left waiting for what felt like 15 minutes until the waitress came by and asked us what we wanted to order. We both ordered the crepe plate. This consists of the following: a fruit plate with chocolate fondue, and 3 crepes with maple syrup. A few minutes later our plate of fruit and fondue was given to us. I know exactly how long it took because I pulled out my phone to reply to a text after we ordered. Oh my gosh. 6 crepes with absolutely nothing in it but a drizzle of maple syrup took 45 MINUTES to make. The waitress came by to clean our table and apologized for the wait saying it shouldn't be much longer after 30 minutes... I understand they were busy, however a restaurant should not accept more than they are able to provide for. The place wasn't even full! There were still empty tables. There's really no excuse. The food was fine, but I mean, it's really hard to mess up a darn crepe. The fondue was nothing to rave about... Never want to return here. read more

i went here because of the great reviews. and what i learned is people have horrible taste. i went for chocolate cake seemed simple enough. what i received was a sundae glass with white cake and tons of whip cream. maybe 3 bites for $10 . i wondered where the chocolate was the whole time. PASS read more

My boyfriend and I are chocoholics and came here one night. He got a milkshake, I got a mocha and we shared some waffles. The service was slow and impersonal, I think she may have said 3 words to us in total. The waffles were cold when we got them. Everything tasted good (apart from the temperature) but we didn't think it was good enough to justify the price or for the service and overall experience to be worth it. I've heard good things about the one in Lansdowne, so we'll go there if I decide to try it again. read more

Very pricey for hot chocolate which is all we had. American was very sweet and the one I had which I can't recall but was supposed to be with orange was very, very rich and couldn't finish it. Very good overall just expensive and they only have one size for most of them. Do need to try the food which looked pretty good overall. read more

the service was terrible. the waitress was very rude. When we were being seated, the waitress literally sat ON THE TABLE, and said this is the only table that I have for you. When she brought our food, she stood at one end of the table and made us pass the food and drinks to the other end. Plus, there was a lipstick mark on one of the cups that we had to ask to be exchanged. Terrible experience! read more

Bad food, Bad service, and Bad hygiene. Would rather have gone to McDonald's. It's a waste of time and money.

Everything about this place. The atmosphere, the service, the rather large servings and of course...the overwhelming quality of the chocolate. Worth the money. Once I get off the treadmill, I'll be heading back. read more

Enjoyed the marshmallow pizza ( 12 inch portion good for 2 not just 1 as indicated on the menu) and Italian hot chocolate. Service was lacking - just handed us 3 menus. Didn't explain that we could choose from various international chocolates to make our own hot chocolate drink. Found out about it after we ordered. Would have made a difference! read more

Amazing chocolate and food. The Lazy Breakfast was fantastic and the hot chocolate was absolutely amazing.

Looked pretty decent from the outside. However, underwhelming service the staff was rude and very unhelpful. The food did not live up to the expectations the food is way over priced! However, the chocolate fondue and the salted caramel milkshake was very good. Eh, wouldn't go back as a first choice. read more

I had breakfast here today, and it was fantastic. The hot chocolate was deliciously decadent, and very rich. The "lazy breakfast" was uniquely presented in a hot skillet. The sausages were amazing! Will definitely be coming back. :) read more

As I​ am new to Ottawa​, I heard about this dessert place through some friends and was very, very excited to try it out for myself. I was warned it would be pricey but I was hoping that I was paying for the quality. However, it came to my attention from the very beginning that our waiter was unattentive​ and careless. We went at around 1pm when it was not busy AT ALL, however, our waiter still took at least 45 minutes to finally take our order. Another half hour later... our food arrived. And that was when I realized that I was paying $16 plus tax for one plan waffle with some whipped cream and like 3 strawberries. The waffle was bland and even the frozen no-name branded waffles you can buy from the grocery store taste so much better. I was appalled at the flavour, or should I say, lack of flavour, and will never return. I ended up spending over 3 hours there, most of which was just waiting for the damn waiter. I would definitely​ not recommend​ this place, just come to McDonalds for ur pancakes. read more

This was one of the worst restaurant experiences I've had so far. We waited a good 10 minutes before being seen (and no we didn't seat ourselves) and waited over an hour for our food (not exaggerating as we timed it with our parking ticket). When we politely asked if we had been forgotten after 45 minutes, our waiter, Kyle, didn't apologize whatsoever for the wait. Although we know that is out of his control, it's the polite thing to do when serving customers that have been waiting so long, to just say "so sorry about the wait guys our kitchen is a little bit backed up it shouldn't be too long now" instead of "nope it's coming." When the food came out, one of the orders was wrong, and instead of being apologetic, Kyle was super rude about the situation saying "thought you said you wanted this. Up to you man I can bring it back and you can wait another 25 minutes or you can take this." We asked if there could be a discount or even if the plate could be free- A) for the wait and B) for it being not what we ordered, and rudely said he'd give a discount, as if we were asking for the moon. Never once said he was sorry for screwing up the order, dropped of salt and pepper without saying a word and slamming them quite hard on the table, never came once to make a food check to make sure everything was okay, when my moms food came out room temperature, and never asking if we wanted more coffee. At the end, he picked up the plates without saying a word, not even "how was everything", dropped the bill without saying thank you and only gave us 15% off. He's lucky my mom is a nice woman to even leave him 8%, I work in the restauration industry too and I know how tip out works and he still would've gotten 0% from me. Terrible service. read more

big servings, good chocolate. i just prefer the waffles over the crepes. crepes here i find are not cooked well enough so they are hard to cut and soft. but fruits are fresh, and ambience is very nice. read more