Easy check in and out! Easy payment Nice secluded location, within 30 min driving distance of everything. Only main issue was big black ants in kitchen, kept entering somehow read more

Cabins USA - Bearadise cabin - Vacation Rentals Near Me - Sevierville, Tennessee

We stayed at whispering pond Cabin. Cute cabin. It has everything you need, bed was so comfortable, and love the rocking chair. Staff of Cabin USA are very helpful and quick in respond and solve our problem. Can not wait to come back. read more

Very nice cabin to stay in. Our family enjoyed it very much. The views from the deck are wonderful at sunset. The drive up to the cabin is a little tricky but it is to be expected when staying up top on a mountain. read more

Cabins USA - Pigeon forge. - Vacation Rentals Near Me - Sevierville, Tennessee

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If I could give them no stars I would. For $1300.00. Angel's Attic cabin. Dishwasher did not work. Clothes washer did not work. Hot tub had NO chlorine and smelled horribly of mold. Couldn't use. Bedroom Jacuzzi had slimy mold coming out the jets. Couldn't use. Toilet seat broken. Top of range was greasy and dirty. Light bulbs out in living room. Pull out bed in living room needs replaced. Very bad. Outlets on walls in dining room area bad. Plugs wouldn't say in. Called office numerous times and delivered written list of problems To the main office. No one came, no one called. read more

We rented two cabins during our stay, hickory splash and waterlog. I would highly recommend hickory splash but I would avoid waterlog. Hickory splash was centrally located closer to town, clean property, modern amenities. Waterlog was difficult to locate, not clean meaning spider webs in the windows, rust stains and the commode, hair in the shower, and it is old and musty. Closer to Dollywood but probably one of the first cabins built on the mountain. read more

They offered express check-in online which meant we were able to head straight to our cabin when we arrived in town. We had to call for service on a beeping smoke alarm and they came out very quickly after hours to fix it. Everything was as advertised online and the cabin was amazing! Mistletoe Lodge itself easily slept 10. The two jacuzzi hot tubs in the King rooms were amazing but the jets in the hot tub outside didn't work. For a cabin that sleeps 10, they gave us 6 large body towels. The WiFi doesn't really work downstairs unless you are near the staircase. There could be more cookware in the kitchen but they do supply a regular coffee maker, a Keurig, and a toaster oven. The drive to the cabin itself wasn't too scary and we were easily able to fit five cars in the parking area. read more

Cabins USA - View from Mistletoe Lodge - Vacation Rentals Near Me - Sevierville, Tennessee

We stayed in the Bar Mountain cabin. The facility was disgusting. Nearly every morning we had between 10-20 millipedes in almost every room. We called and complained and they sent someone out to throw some dust against the walls. Without informing us. With toddlers and an infant around, we were concerned with what was used. It didn't matter. It didn't help much. Also, on top of the infestation, the kids bare feet (or socks after the first day) were blackened after running around inside. There were other issues (clogged sinks, missing fridge shelves, absent lighting), but they all paled in comparison to the infestation and dirty floors. Contacted Cabins USA to get a refund and they refused to speak to me. They called my son back and offered a single day's refund which was not acceptable given that we dealt with the infestation and dirt every day. read more

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Cabins USA was a great company to rent from although we do not recommend renting the property, Sweet Willa's Cozy Cabin. The owner had 4 huge barking dogs on their property next door. These dogs barked all night every night. The owners were also upset that we used the gas fire pit that was provided on the deck. read more

My boyfriend and I stayed in Angel's Ridge for 4 night and had a fantastic time. The cabin was clean and spacious for a great price. The hot tub, located on the top balcony, was so relaxing, but since the heater runs at all times it was a little noisy at night. But nothing white noise couldn't cover up. Overall we had a great time and would highly recommend Angel's Ridge! read more

AT TRAILS END - DO NOT RENT THIS CABIN. CabinsUSA advertises this place as a LUXURY 2 BEDROOM CABIN IN ARROWHEAD RESORT! It's NOT a luxury cabin & it's NOT in Arrowhead Resort. It sits directly on a busy main road, on a curve with a very steep & dangerous driveway. . There exterior of the cabin needs work & the area around it is littered with trash & hasn't been weeded or mowed for a long time. This cabin is filthy. It's in disrepair & it's damp & moldy. It's obviously being ignored by the owner, as it appears no maintenance has been done for many years. Everything is dusty, dirty & broken, nothing works. There were no light bulbs in most of the lights, the outside lights didn't work, the door knob has a hole bored through the middle, no TV's worked, all of the components were uplugged & carelessly piled on top of eachother, the fireplace was broken, the internet didn't work, the alarm beeped all night, the floors are all gouged up & ugly, the & couch is dangerous. If you dare to sit, you fall right through. The beds needed to be replaced about 5 years ago. I sat on the bed & it went right to the floor. The walls are covered in dust, the cabinets are covered in dust, the mirrors were not clean & the toilets are gross. The toilet seats look like they've been there for 20 years, all worn through & discolored. They advertise 2 jacuzzi tubs, but the handle for the water fell off in our hands & the stopper didn't hold water. The back 'deck' is NOT a deck, it's a step that leads to a moldy, dirty looking hot tub that's totally uninviting because it backs directly up to the wet, moldy side of a mountain. You are literaly smack up against a dirt mountain that goes straight up behind the house to an eventual slope. It's dark out there in the daytime & scary at night. There's no deck because there's no room, yet they stuffed a stupid little hot tub out there that's totally unusable. Your back is to a dirt wall with weeds & spider webs hanging all over, plus it smells moldy. There's a tree that fell over just above, it's on the sloping part of the mountan & just teetering on the brink of coming down. The deck was covered in gross wet leaves & looked as if it hadn't been cleaned in years. Last year's Christmas decorations are still up. The back door has no weather stripping, the wood floor & door frame are sucking up moisture, they're wet & moldy. The gap under the back door lets in cold air & could also let in snakes, mice & bugs. This is NOT a luxury cabin & despite me telling Cabins USA that, I got no where for an entire day & had to wait until 8:30 pm the next day & only made headway after I started sending them photos of the cabin to prove what I was saying. CabinsUSA thought I should stay there for the entire 5 days, even though I was sick from the mold. When I insisted on another cabins they said I'd have to pay the difference in the rental amounts because they didn't have any cabins near us that were the same price. I gladly agreed to that, then on the next call they threw in $189 for a cleaning fee! The cleaning fee I already paid was obviously NOT used on cleaning, but they had the nerve to ask me to pay another one! Finally, after management received the photos I sent, they offered to let me move with no additional charges. We were there for 5 days on business & had a rigorous schedule which was interrupted by me either emailing or being on the phone with Cabins USA trying to get someone to help me. I had to practically beg them to get me out of that mold infested shack & as I said I only got moved AFTER I sent photos of the inside & outside of that horrible place. I was sick from sleeping there even 1 night. This cabin is not only in disrepair, it's scary. The manager I was speaking told me the repair man they sent after 5pm on the 2nd day said he didn't see or smell any mold. I asker her if she'd even been in this cabin & for her to come & see it for herself. She said it was impossible for her to see the cabin & when I asked, she admitted that CabinsUSA management do NOT visit the cabins they rent so they have no idea if they are what they say or not. She was telling me I had to stay in that ugly place but she's never even seen it. If Cabins USA is going to rent cabins, they should visit them at least once a year to ensure that their advertising is true & correct & that the cabins are being maintained by the owners. I have photos that I'll post somewhere else because Cabins USA doesn't allow you to post photos. read more

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Cabins USA did not disappoint. Me and the family had a very enjoyable stay at their Creekside Hideaway cabin in Wears Valley. The cabin is conveniently located in a quiet area next to a babbling creek minutes away from Pidgon Forge and Gatlinburg; literally a few minutes away. My wife and I was major impressed with the cabin decor; all rustic and mountain home feel. The cabin was clean both upstairs and downstairs; from the refrig, shower, hot tub, the beds, game room, laundry room and every other amenity. The cabin pictured on the Cabins USA website is the cabin I stayed in; its was a big deal to me because I was really looking to see if I got the cabin pictured when I confirmed my reservation. I liked the express check in too; it saved time and it was a super easy process. Someone from Cabins USA customer service did call to check on us; they asked if everything was okay and told me to please call if I had any problems or needed anything. I did not have one single problem. When I checked out, I felt as though I got my moneys worth in cabin experience. Definitely plan on going back. Will definitely recommend Cabins USA to friends, family or anyone looking to rent a cabin in the Great Smokey Mountains. read more

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Let me start by saying this is the second year I have booked with Cabins USA. Last year we stayed at laurel manor for our honeymoon and despite a couple doors being broken and it's not being cleaned at all when we arrived it was beautiful. This year for our one year anniversary we stayed at Sea of a clouds - which has a breathtaking view! But I'm leaving a 3 star review because the amount of bugs, webs, and dust everywhere was beyond me. I don't know why they charge so much for cleaning if nothings cleaned. Even the shower and the walls had some type of substance on it that grossed me out. There also was someone's socks behind one of the dressers sticking out on the side. Also Every morning we woke up freezing Because the thermostat changed on its own. Also there barely was any firewood but a trip to Publix fixed that problem. For the amount that is charged I'm really surprised at how dirty and how not fully stocked the cabin was. It only had one roll of toilet paper in the two bathrooms and we only had one roll of paper towels in the kitchen. Definitely not ideal for cleanliness. Also updating... The two garbage cans provided outside that were locked up we're completely full to the brim so whatever we had to throw out we couldn't because nothing was cleaned out from the previous people that were there. Check in and our process was a breeze tho! read more

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Let me just start by saying we have stayed with Cabins USA before with only minor issues. We rented Two Cubs Den for the weekend. When we got there at 8:30 on Friday night, we instantly had issues with the cabin. First off, the cabin smelled very musty when we walked in. Second, the heat was set on 70 but it was 61 inside the cabin so the heat wasn't working very good. It was 43 outside so not super cold outside that would have caused the the heat to be not be working properly. Next, we found other issues. The rugs in every room had loose dirt all over them and some were stained, went into bathroom downstairs and found the shower curtain had black mold all over it and hair and a bug in the tub, cob webs all over the cabin, hair on the staircase banister along with dust, the countertop had something spilled on it and cob webs in the corner of counter, trash on the back deck, the couch was very worn and the mattress downstairs was old with a dip in it. We didn't dare pull the covers back to see what the sheets looked like. So we called the office to report. They apologized and moved us to another house not a cabin like we had originally booked. The name of it was the Byrd House. We get to the House and let me just say it smelled better when we walked in and the kitchen looked like it had been updated but that was it. We walked into the living room to find dark paneling and old furniture. Went toward bedrooms and there is a huge separation the floor where the house is so old that there was a hump that had caused the wood flooring to separate. There were loose pieces of hardwood flooring at the separation for you to get splinters or even cut your foot if you go barefoot. The furniture throughout the house is old. The pictures on the website make it look 100 times better but they are deceiving. It is very dark and gloomy. This house needs a complete over haul. Only good thing I can say about this house was it was clean. I didn't get any pictures of this because of being so frustrated at this point. By this time it is 9:30 at night so we got back in touch with Zachery for the 3rd time in an hour. Let him know we were not happy at all. We asked him for a cabin and he told us we would have to pay $176 extra for it. We were livid at this point. So then he told us he would split the difference if we would pay half of that so $88 is what we had to pay above what we had already paid. We finally said just do it but that is wrong. We have been given the run around since we got here. We had not eaten dinner yet and now we have to pay more than we originally thought. It wasn't our fault the first cabin was nasty and the second house was old and not fit to be rented. Oh and what about the cleaning fee that you pay when you rent a cabin. Where did that go on the first cabin? So we get to the third cabin and it was truly a cabin! We were happy with it but not happy we ended up having the run around and then had to pay extra to get a good place to stay! read more

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I had an amazing stay at Cabins USA! Friends recommended them and they didn't disappoint. I will be using them again very soon this year and then yearly for my trips to Tennessee from now on!!! read more

I am going to start by saying that I have rented from Cabins USA prior with no issues. This trip was different. We drove over 9 hours to arrive at our cabin and were unable to get in with the provided key code on the door. So, a quick call to the number provided to us in our rental agreement and she said she would send someone up. Its pouring outside and were stuck in our car until someone arrived. My boyfriend then did some quick checking and realized there was no power to the cabin. That being said, it was raining really hard and windy in the area, but EVERY cabin around ours had power. So, we called the number again and said, "we can't get into our cabin and there's no power", to which they replied, "there's no power in any of the area, storms moved through earlier and took out the region". (Red Flag) I said, "No, there's power to the area, all the surrounding cabins have power, and the streetlights are working..." to which she argued, "no ma'am, there's no power, we checked with the power company". (Red Flag) To save the time of arguing, I said, "Well we are fine waiting it out if someone was on their way to let us in the cabin instead of sitting in the car". She said she knew nothing about someone coming up to let us in and no other calls were documented on our account. (Red Flag) She assured us that someone was then on their way from the office on the Parkway (approximately a 25-minute drive for us). Over an hour later, no one had shown up to let us in and we're still sitting in the car. I then decided to call back and check the status and maybe see if there was just another cabin we could get into, as I wasn't sure about the story of the power still being out at our location since all the streetlights and other cabins close by had power. I called and asked about getting transferred to a different cabin and was immediately offered to be transferred to a cabin that was much smaller and closer to town with none of the amenities that my cabin had, to which I declined. I was then transferred to a "manager", who immediately told me that there was nothing they could do due to this being a weather-related incident. I explained I understood, I was just looking for other options. Before the conversation could go any further, I was cut off and had to call back. Upon calling back, I was told there was no manager on duty at that time of night (9pm) (Red Flag) and that there was nothing anyone could do for us. I said that was fine, but wanted to make sure that someone was still on their way to us to let us in. The person then told me that it would be a while before anyone got to us and they were "very busy". I explained we had already waited over an hour, and I was previously told that they were only coming from the Parkway Office. He said he was then going to transfer me to Anthony, a manager, after previously saying there was no manager on duty at that time. After holding 15 minutes, I was greeted by the manager on duty and was told they were just going to refund my reservation cost entirely and we could find other accommodations. (Red Flag) No options given to stay, no options to wait, and now nowhere to stay after driving 9 hours and waiting there almost two. I was told that he was "being generous as reservations are NEVER refunded for weather conditions" and promptly hung up. I received an email about an hour later stating that my refund would be processed in ten business days (still waiting for this 7 days in). The customer service for this place was atrocious. I was polite the entire time but was treated as if I was being a problem with asking for someone to come let us in or trying to make other arrangements. Otherwise, we were able to find accommodations rather quickly with a company who provided a cabin that was just as nice (and $400 cheaper with the same amenities) who had electricity. read more

There were minor issues with directions and a carbon monoxide detector that wouldn't shut off but overall our stay & service was wonderful. We originally picked a different cabin but at last minute had to change to pet friendly. We were accommodated & everyone we talked to was very helpful & friendly. The bed was so soft & balcony peaceful. The jacuzzi was relaxing and so was the hot tub. The area to walk our dog needed work but the cabin overall was perfect for the two of us & our dog. We are thankful to USA cabins for a wonderful anniversary & we do highly recommend them for a stay in the Smokies. read more

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PLEASE READ - We stayed at INDOOR POOL LODGE this was the worst experience I have ever had with Cabin USA. When arriving to the cabin the cabin was not clean, spider webs though out the cabin the cabin had ROACHES I called the office they sent someone out to spay the next day the guy only spayed the kitchen. The top floor was very hot! The pool was ice cold, the jacuzzi did not work, shower curtains was very nasty and dirty the outside of the cabin was not cleaned. Each blinds in the cabin was torn we had to place paper towels to the front door because the blinds was torn. trash was left from previous guest. The fridge leaked water, A sign posted in the bathroom " say don't get water on the floor it will leak to the down stairs bathroom" the cabin is very old with a real foul smell. BEWARE OF INDOOR POOL LODGE THEY ARE MAKING MONEY OFF THIS CABIN, and not putting any work into it. read more

Disgusting dirty Cabin and poor management. I've been playing phone tag for 3 days now with 2 different managers. It goes to voice-mail almost every time I call. These cabins are INFESTED with roaches and poorly cleaned. We stayed in the Breathtaker and the office was shocked because it was one of the most upkept cabins. I can only imagine how much worse they get. read more

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Worst place ever rented a cabin mountain escape 8/4/2020 me and my family booked here. Nasty nasty place to stay roaches blood and pee stains on the bed sheets. I talked to management and the only thing they could do is give me a 1 night future stay or $50 off my stay. Even worst they didn't even place me in a new cabin. Will never stay here ever again . They could have cut my bill in half but no and I still have not received the 50 bucks back.. Angry customer read more

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The views were great. They have such a cute little "leave a book take a book" library. The bears are out in full swing. We had one in our jeep and multiple mornings the same bear greeted us. Disappointed the jets in the tub were broken as I'm pregnant and couldn't enjoy the hot tub but my husband very much enjoyed every minute in the hot tub. Also at the huge windows every single morning for about 45 minutes to an hour, the cutest little Cardinal would visit and continually tap on the windows. The posts on the deck have nails hanging out and they blend in with the wood so watch your hands and knees if you lean on the railing. Overall a great visit with family. read more

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Review for EMERALD VIEW CABIN For the most part, we enjoyed our stay at the Emerald View Cabin. It had the view and isolation we were expecting, as well as, the amount of sleeping accommodations we expected. However, the cabin did not exactly live up to its advertised billing. During our stay, we encountered a multitude of problems and issues we feel should have been corrected before our rental dates 1. When spending over $1200.00 for 4 nights of lodging in a cabin with a fire place, one would presume a $6.00 stack of fire wood would have been made available for the renting customers. The last thing we wanted to do after checking in at 4:00 is to be going back out to search for firewood in an area that we are not familiar with. Furthermore, for the amount of money being charged per night, one would expect a more comfortable and usable brand of toilet paper than, what was provided. 2. The SPA did not have a cover, and because of that, it took forever to warm up and not even to the correct temperature. This made it basically unusable for that evening. After the third night, we believe a bear or other animal, made its way into the spa and brought in mud and debris making the spa extremely dirty and unusable. (Call was made to CABINS USA) 3. Out of the 6 pool sticks that were available, only 2 had tips. And those tips that were on, were extremely warn and pretty much unusable. 4. The Air Hockey Table legs were bent/broken on one side, making it unusable. 5. The master bedroom did not have a remote to change the cable channels, the remote that was used in the living room had to be shared. 6. The HDMI cable or Cable Box was not working correctly for the TV in the living room. (Call was made to CABINS USA), a maintenance person did come out and replaced the cable, but it still was not functioning properly. And though he was extremely nice he came into our cabin without wearing a mask. 7. One of the Smoke Detectors had a low battery, and we heard the "chirping" noise during our first night at the cabin. (Call was made to CABINS USA), and a maintenance person came out to replace the battery. 8. On our last night, it rained pretty constant and a leak developed in one of the bedrooms, right over the bed. Our guests had to sleep on the couch that last night. (Call was made to CABINS USA). 9. The Master Bath/Shower Tub has a very bad "soft spots" as you enter the tub. This should definitely have been fixed prior to any renters, as it certainly poses a safety issue if one is not aware. 10. The Window in the Master Bath, did not have a curtain or blinds that could be used for privacy. We felt that we could possibly have been seen from the cabins on the hill behind the Emerald View Cabin. On the CABINSUSA Website for Emerald View, there was a mini-blind installed on the window. There was also a very torn up mini blind in the master bedroom making the bedroom visible to anyone on the deck. 11. Not that it was needed, but there was not a sofa-sleeper in the Master Bedroom, that was seen on the CABINSUSA Website for Emerald View (again the cabin not living up to its advertised billing). 12. The water in the refrigerator did not work properly. You push the lever and the water does not come out or where it is suppose to it came out from behind the lever and out on the floor. 13. Finally, the kitchen was stocked better than other cabins we have stayed at but the pans need to be replaced when all the Teflon coating is no longer on them. read more

What was your weekend like? We rented a cabin for the weekend with cabinsusa.com. With COVID-19 in play we could not take My son to Great Wolf lodge like we usually do so we decided to rent a cabin with its own indoor pool in pigeon forge TN. My son has been asking about Great Wolf for months and we kept telling him we were going to go to a place where he would get his own pool to himself. He was very excited. The drive up was not fun. Waze brought us through numerous tight back roads that the rain made that much less appealing. When we got to the complex with the unit it was a trip up unbelievably steep hills with single lanes and blind curves. We were very happy to be at the cabin and decided we were not leaving for any reason. So imagine our disappointment when we got there to find the pool was half full. There was a hose running from outside into the pool room propping the door open. The room was cold and the pool was half full of cloudy water. We called maintenance and about 2 hours later they finally showed up. Guy was nice enough but not much he could do. He estimated the pool would be up to the filter by maybe midnight. The system would then run and then clean and heat the pool. The pool was not up to the filter by midnight. It was not full after letting it run all night. So looking at a pool 3/4 full of cold cloudy water we called cabinsusa agian. I asked if they had another cabin with a pool we could shift to. He said he'd call me back in 15 minutes. An hour later he called back to say no they did not. So we packed up and left. I told cabinsusa that I had no intention of paying for this trip and was met with talk of well maybe there could be a partial refund. To their credit they did let me know later that evening that they would refund 100% of my reservation. But that doesn't change that I spent 4 hours in a car only to have to turn around and head home the next day. So I'm still pissed. My son was a champ. He did not fixate on the pool or that we couldn't use it. If he had it would have been even more of a nightmare. And all it would have taken was a phone call. If you told me ahead of time that the cabin was not ready I would have been upset but I would have understood. I might have even simply tried another week. Cabinsusa refunded my money but that is the very least they could have done and even that I had to make a stink about to make happen. So that was my experience. The pictures below are the picture from the brochure and what we actually got. I'm glad to be home but what a miserable way to celebrate my sons 6th birthday. read more

This cabin Soaring Ridge Lodge was perfect! The check in was so Covid safe! Went to the cabin & checked in on line! We had the best time with our kids and their spouses! The beds were super comfortable the view was beyond amazing! Loved the elevator option. We also loved the amount of bathrooms it had.The game room was a big hit and it just had something for everyone! Only thing we would've loved was instructions on how to use the karaoke machine but honestly that's minor compared to everything the cabin has to offer! My daughter did find a live scorpion in her bathroom which we didn't believe bec we had no idea that they existed in TN but they do however they are not poisonous (we looked it up). The wasps were annoying, there were quite a few but it's what you get in the mountains so you may want to go in the hot tub very early or late at night. Oh great hot tubs! Great sauna! We had the time of our lives! The cabin company was A+, Love CABINS USA read more

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This is a awesome cabin. Easy access with a wider than normal roadway. Amenities are awesome. The view is the best I have ever experienced in my ten years of renting cabins. You can see so far you think you can see Kentucky! And you are overlooking dollywood so when the drone show starts, you get to see them! How awesome. If you want a view...this is the place! read more

Nasty, bug infested, does not sanitize for Covid19, arrived at 4pm, cabin wasn't ready until 6:45pm. Pool was filthy, hot tub filthy, grill disgusting, some of tvs didnt work, old food in the fridge, furniture gad to be covered with sheets because of the stains. Front office was very unconcerned. DO NOT WASTE YOUR TIME AND MONEY. Try another company. read more

Had an awesome weekend getaway. I can't wait to rent with this company again. The check-in/check-out process was easy. Getting to the cabin was easy. The cleanliness and amenities available were awesome. I've told everyone I know they should rent with Cabins USA. read more

Grand Pinnacle. The cabin is a nice place to crash and hang out at. However, if you don't have all wheel drive, the driveway is a nightmare to get out of. You have to go in through the other side if you want to pull through. I also need to warn you about the bears. There are 3 that hang around and they will come onto the porch so do not leave food outside. We contacted maintenance about the TV's (2) not working, the broken objects, and the malfunctioning hot tub but they never came to fix the issues. We are also positive that the laundry room and adjoining bathroom has black mold. The ceiling between each of the floors is VERY creaky. You can hear everything that happens above your head including conversations. If you're looking for a cheap place to lay your head at night then go here. Otherwise, find a better-kept cabin. read more

Second time in a row we have had issues with a cabin. We are long time renters with Cabins USA and have stayed in many cabins with them over the years. Upon arrival the cabins were messy and this time the whole cabin smelled like smoke. We called the office immediately and the gentleman who answered stated he would put in a work order. While we appreciate them trying to fix the issue. We find it unacceptable that after driving 6 hours to get here the cabin wasn't in good shape to start with. It really shows that Cabins USA needs to review there maintenance department. We will be reevaluating staying with them in the future which is disappointing because we have made lots of great memories on vacations in the smokies. So disappointed in Cabins USA read more

Don't use this company! While the rental home was beautiful the company is awful. Does not respond to issues and customer service is extremely rude. I emailed and asked for a manager to contact me and I'm still waiting. Stay at another place....don't use this company read more

Cabins USA isn't what they used to be. I've rented from them for years and was always satisfied until now. Their reservation specialist don't care, their cabin owners don't care, and neither does management. The only ones who is sympathetic to bad situations are their maintenance people. Bear Cove Escape was a HORRIBLE EXPERIENCE! I paid over $1400 for a cabin who's hot tub was disgusting and hardly had water in it, the separate game room had dust an inch thick- a TV you couldn't use- a busted speaker- a pool table that needs refelted- an arcade game with a sloppy and junk joystick- and a dart board without good darts. The inside of the cabin was even worse! There were 2 china cabinets with an inch of dust on each shelf- locked in with chicken wire so they cant be dusted (had to call my doctor to have allergy medicine called into a pharmacy in TN)- the sofa downstairs is pleather and peeling- the bath tub faucet downstairs was stripped out therefore the water wouldn't turn off unless we tightened it each time- the beds aren't attached to the bed frames (rather a cheap frame under the bed which was very flimsy)- the dishes were all broken and chipped- there was no wifi or cell phone signal and just a corded phone- the drive way was washed out with huge holes and places the water washed out- there are no bear proof trash containers so animals tore up trash- the steps are very narrow and my children fell and hurt themselves- the light post us laying on the ground next to the outside steps. This is not a cabin worth renting! Management decided that knocking $60 off my bill was the answer when my allergy medicine cost more than that- not to mention the damage done to the suspension of the vehicles. I will NEVER rent from Cabins USA ever again! read more

We had a terrible experience using Cabins USA. They allowed our group of 20 to check into the Great Aspirations Cabin, TN on 12/29 knowing that the community was under a water emergency and had little to no running water for the duration of our stay. We found out from the cleaning crew upon arrival of the water issue when they informed us NOT to use the Hot Tubs because they had not been cleaned appropriately following the last guests. We called Cabins USA to confirm, first they told us that the information was false but then called back to say... that yes, use of the Hot Tubs and community Pool were unsafe. We have since researched to find out that the Cabin Owners & Cabins USA were notified by the neighborhood's HOA President on 12/25 that the problem existed. It is mind-blowing to read that Cabins USA KNEW of this problem and did not A. give us the opportunity to cancel our trip (which we traveled over 12 hrs for) or B. offer to provide other accommodations. We have no way of even knowing if our Family was sleeping in clean linens... By Day 2 & 3 we had Family members in the local Urgent Care center with signs of the Flu which left us questioning... without running water, how was the Cabin sanitized from one Family to the next?! Cabins USA has refunded some of the rental cost.. but we made it clear that we expect a full refund. They are now not returning our calls. What was supposed to be a low key Family getaway curled up in a cabin playing games & cooking our favorite meals together turned into 20 of us avoiding the Cabin as much as possible during TN's coldest weekend of the year staying close to places with functioning restrooms and prepared meals which nearly doubled what we went there anticipating to spend. This was a total disappointment for our Family and was 100% avoidable. (The Picture shows you how we had to brush our teeth. I have other disgusting photos of each toilet that could not be flushed but you get the point) read more

Cabins USA - Vacation Rentals Near Me - Sevierville, Tennessee

We stayed in cabin "Lookin up" for 4 days. It isn't a really bad cabin but definitely needs some maintenance and upgrades. Would have been nice to know the dishwasher was turned off at the breaker box because the bottom sprayer had broken and melted on the heat element. The WiFi password was wrong. Called but no response so i drove to the cabins USA office and retrieved the correct one. The grill is burnt completely up. The fireplace didn't work. The pool table is worn out. Overall the place was pretty clean as long as you don't move any furniture to locate a wall plug. The. You find lots of leftover things. For us what was expected to be a nice getaway was still ok just disappointed in the poor condition of this cabin for what you pay. read more

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No STARZ!!!!Since I checked in nothing but bad things cabin USA will not fix roach infested kitchen two rooms up stairs not getting heat. 3 tvs not working and pool room door froze open so cold air coming through. Keep getting told maintenance is coming since day 1 and nothing. Customer service is rude and no help kept a getting hung up on when asking for reimbursement or compensation!! Game room games didn't even work paid 3800 for my family and kids to not enjoy everything we paid for!! DO NOT BOOK WITH CABIN USA VERY UNPROFESSIONAL AND NO HELP!!!! I'm currently looking into seeking legal action!! read more

Cabins USA - Vacation Rentals Near Me - Sevierville, Tennessee

Update: since I did get a canned response to this from Cabins USA, I would like to add that her response would seem much more sincere if she had written that on the review I wrote on Facebook. Instead, they deleted that one. Seriously, beware of this company, the are very deceptive in their business practi Lazy Days Lodge review: since Cabins USA removed my post from their Facebook page, I'm happy to put it here. The cabin was filthy. Not at all like the pictures on the site. The shower on the main level was so nasty we wore flip flops while showering. We arrived the night of July 4th and tried to login to the WiFi. Some were able to but some weren't. so when we tried the next day, we got a message saying that the bill hadn't been paid. Also, on the 5th, the satellite shut down because of non-payment as well. The fire extinguisher decals pointed to a non-existent extinguisher, which we finally located under the sink. The inspection tag was tore off. The fire alarm was hanging by wires on the main level. There was no fire extinguisher in the game room or on the upper level. The air conditioner froze up even though we kept it at 70 degrees. All the dirty towels the precisos occupants used were laying in the laundry room- WET- and we had to wash them. Also, we had to go through a window to unlock the laund We couldn't get a manager to call until the day we checked out. If the company had been upfront and honest with us, I wouldn't be here posting this, but they're deceptive. Don't believe the reviews on their website or Facebook, its heavily filtered. read more

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I DO NOT RECOMMEND CABINS USA! We stayed in the top of the world cabin. Great scenery, thats about it. Started with a bang from the minute we arrived. The cleaning lady was still on the property for an hour and had an attitude. The cabin was dirty after she cleaned. Multiple issues with the cabin to name a few, the hot tub, the stove burners not working, arcade game, The freezer did not function. The first night mice ravaged all the dry goods we placed in the kitchen cabinets. The first night we had a member of our party injured in the cinema seating on property. When the seats were anchored they used Tek screws and Tapcons for mounting on a 1 foot high wood platform. The injured person went to recline in the chair and took a spill to the ground. This person was taken to the hospital and was diagnosed with a head injury. When talking to Cabins USA the next day they acted as if they did not care. Specifically Shannon the office manager. DO NOT RENT FROM THIS OUT FIT! WASTE OF MONEY! read more

Horrible customer care! Filthy cabins! Dirty hot tubs! Nasty nasty dishwasher. We went out and bought our own sheets it was so disgusting. They didn't take care of any of our concerns. The place looked like it hadn't been cleaned and was left abandoned for months. Don't stay with them use another company! read more

DO NOT Stay in these Cabins!!! Their cabins are not cleaned or maintained! Even though you have to wait to check in at 4:00pm for what cleaning?!?!?! If you do decide to rent you will walk into human waste of all types!!! On the floors and in your bedding!!! Faucets to Refrigerators will not work!!! Leaking roof and windows, leaving the floors with puddles and your bed wet. Pray for no rain while your there!!! If you do decide to rent these cabins and have the worst experience of your life and decide to complain... you will be met with GUTLESS COWARDLY Management employed by US Cabins in Tennessee who will not except your calls or your Many Voicemails... once they hear what your calling for!!! True Story!!! read more

**** juat to add even more to this not so great experience with cabins usa.. check out isnt until 11am, house keeping barged right in using a code at 9:30. There should be no reason for them to be there before 11 unless we have checked out**** I am only here to leave 2 stars because I had a great week with my family and didn't want a bad renting (2,000$ worth) experience ruin our week we've had planned since December. While the cabin itself (Smoky Hilltop) was clean and perfect space wise for us.. we booked it for the yard we thought our kids would be able to enjoy... but we were way wrong. The grass was half way up my leg, I'm 5'8.. we called everyday from the day we got in town (tuesday) to see if they had any plans on mowing it.. we got back this evening, our last night here, and the grass is mowed but is a legit hayfield. There was barely any kitchen ware so it made it very hard to cook, along with the propane tank was full enough for 4 burgers to be cooked and it ran out. We also had "die now" written in mud on the kitchen window. It was not unnoticeable so I'm not sure why it wasn't cleaned before we arrived. It was very unsettling as a parent of small kids, who are with you to see that on a cabin window. There was also mouse poop in all of the dresser drawers which tells me again things were not cleaned properly. We were only provided with 3 dishwasher pods, no liquid dish soap, and two trash bags. We drove up the road a ways to check out other cabins in the area only to find a couple more cabins usa cabins grown up with weeds almost as tall as we stood. It's unfortunate these cabins are not being kept up as they should. We will not rent from cabins usa again and surely won't recommend them to anyone. I wish I would have seen all of these reviews before booking. read more

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We've stayed in many of the cabins but by far this was our most favorite one yet, "Splashing on Smokey Ridge" very comfortable and spacious. Loved the floorplan. We will be back for sure!!! read more

Customer Service was excellent from purchasing to check-out. The cabin we stayed at was romantic, comfortable and promised amenities were available. They could however offer coffee or tea and salt and pepper in the kitchen. The hot tub was excellent! read more