Have stayed at Hidden Mountain many, many times and have never had one issue. Love the cabins and…read morethe location. This is the only place I stay when I visit.

The cabin was nice and clean and overall comfortable. We quickly discovered the WI-FI internet…read morewasn't working, so we notified the front desk and was told it was being repaired. We contacted them a second time after we discovered the neighboring cabins had working internet, so obviously not an area outage like we were told. It was never fixed the entire stay, so the smart tv's were totally unusable, as were our cell phones. Unsatisfactory.

This was our first time visiting Pigeon Forge and our first time renting with Cabins USA, and I…read morewould not recommend them to anyone who wants to actually enjoy their stay. From the start, the experience was off-putting. At check-in, the young man at the front desk was unfriendly and came across as rude. Unfortunately, things only got worse once we arrived at the cabin (Above Walden's Creek), which is in serious need of repairs and a deep cleaning. Within the first hour, we realized the cabin was far below acceptable standards. It was filthy. The shower liners had mold, the A/C was not working, the washer and dryer did not function properly, and the furniture was in poor condition. Toilets and sinks were bubbling and backing up, nails were sticking up out of the floors, and tongue-and-groove ceiling planks were popping off in at least three areas. Worst of all, there were roaches and bugs throughout the cabin. We contacted Cabins USA multiple times. While they sent people out on a couple of occasions, nothing was actually resolved. I would rather stay outdoors than ever rent another cabin from Cabins USA. Cabins USA, please do not bother contacting us, no response can undo the horrible experience we had. Update: Tori from Cabins USA followed up regarding the issues with our cabin. He was very apologetic and worked to make things right, which we appreciated.

Where to begin.... ok first a recommendation, if staying in these cabins you must bring all…read moreessentials. The cabin does not provide basics so do not expect coffee packs or salt for cooking. The only items available are dining wear, everything else must be supplied by the visitor. So, for the stay, our stay was subpar. All the issues listed below were reported during the stay, but no response or corrective action was received. We left a day early and stayed near the airport for a day of comfort. Here are a few of the highlights. -The single comforter provided had visible holes, indicating poor maintenance. -Dust was present on all surfaces above five feet, suggesting that cleaning was superficial and limited to only easily reachable areas. -The washing machine operated only with hot water, limiting its functionality. -The dishwasher, while operational, had melted racks, making it impractical for proper loading and cleaning. -The pool table had tears in the fabric, rendering it unsuitable for use. -The arcade game machine's joysick only functioned intermittently and supported single-player mode only. -The jacuzzi was visibly dirty, containing unknown debris and oily residue, making it unsanitary and unusable. Now for the last is actually the biggest, security: Upon check-in, the company took a photocopy of our credit card--both front and back. In 2026, this practice is outdated and poses a significant security risk. Due to the exposure of full card details, we had to cancel and replace our credit cards immediately upon returning home. This experience fell significantly below expected standards for a rental cabin, particularly in terms of upkeep, cleanliness, guest support, and data security but yes, the mountains are nice and I enjoyed the view.

I've booked multiple times with them and it's always been so good! Everything is explained well,…read moreand you get your money's worth! It's a trustworthy business!

If I could rate a zero star I would!! We are from Florida so we drove 12 hours Friday to not only…read morecelebrate my birthday but a first family vacation. Friday night we got there and had to call 3 times!! First we didn't have any hot water, then we found bugs in the beds and on the floors, the upstairs bathroom toilet didn't have a chain so it wouldn't flush, the downstairs fireplace wouldn't work, the washer barely had any water running, and the top of the cabinet had food/ trash as if someone was throwing food over the stairs.After a long car ride like that we all wanted to take a nice warm shower before bed. We have stink bugs and lady bugs in Florida so we know what they are/ look like but we searched one of the bugs and it said bed bugs... When we called we were told no body would be out until the next day and it wasn't an emergency. No matter what type of bugs who wants to sleep in a bed full of bugs after a long drive like that?? The next morning the maintenance guy came out to fix these issues and he was a very nice guy. He listened to everything we said and by the time we came back we had hot water, the toilet flushed, and the fireplace was working! We got a phone call and they said they would send someone out to clean the house but everything looked the same way as when we left that morning. We all took showers and figured why not try an enjoy it since we already spend this much money and wasn't offered to be moved to another cabin or anything. Just that they would contact us after our stay... Sunday morning we woke up with no hot water again.... They came back out and got it fixed again and then we had it the rest of our trip. Though it ended there, NOPE!! Sunday night my sister went to lay down and she had water leaking on her bed. We didn't call because it was 2 am and they would have just said it's not emergency again. She slept on the couch that night. Monday went good we stayed in because it started snowing. My boyfriend cleaned the filter to the washer because it was full of dirt and the washer started working AMAZINGLY ! Monday night my sister went to lay down again and the same thing happened once again. Tuesday morning after we packed and got ready to leave we check the room to make sure we didn't leave anything behind and it started leaking in 4 more spots!!! That bed is going to be ruined and it is going to start stinking. So to say the cabin is ready and clean is a LIE!! It looked as if the cabin hadn't been clean in forever and when we started the shower it seemed like the water hadn't been ran in a good while. The cabin and view was beautiful but to pay as much as we did to have to come to something like this is CRAZZYY!! I didn't come on vacation to clean/ have to call someone everyday because there is a new problem everyday. My mom did get a call but all they could do was refund the cleaning fee and a 25% off coupon for our next trip. Yes we are thankful for something but I feel as that just isn't enough and we will definitely not be booking with them again. And if it was the cleaning company I would definitely get a new one because they don't know how to clean. I have my own business and WOULD NEVER DO THIS TO SOMEONE!!! Absolutely fabulous more like absolutely sh***y!! I am sure I have missed something but I would definitely consider this before booking...

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

Angie and Jason have create an oasis in the Great Smoky Mountains…read more Serene environment, with beautifully appointed cottages, surrounded by babbling brooks. Highly recommend!

We just spent 5 days visiting the smokies and I found this location and cabins from an instagram…read morepost! What an absolutely amazing place! The cabins are all situated for privacy and you feel very secluded yet you can get yourself out there if you want too! The location is perfect. Only 20 minutes from major attractions in the Gaitlenburg/pigeon forge area. We were fortunate enough to meet and chat with the owners. Such great people! They have been in the hospitality industry for years and know the simple touches that make a vacation complete. I didn't forget the best part of the cabin!!! The soaking tub and porch. The porch is complete with privacy screens and hanging lights. A perfect end to a long day of sight seeing. Check it out. You won't be disappointed.

These guys are second-to-none! We've tried rentals up and…read moredown the eastern seaboard over the past 10 years and NOTHING comes close to the quality and service Summit Cabin Rentals provides. Don't wait to reserve. They are popular for a reason!

Our stay at Summit Cabin Rentals initially seemed great -- the cabin was clean, comfortable, and my…read morefamily and I were very responsible in caring for the property during our four-day visit. Unfortunately, the experience was overshadowed by a very disappointing situation regarding the pool table. A full week after our departure, I received a request for $450 for alleged damage to the pool table felt. As I mentioned to the host, the table already showed visible signs of deterioration when we arrived. On top of that, the pool cues were not in optimal condition -- none of them had proper tip padding, which naturally increases the chances of damage over time. The table was simply not in a condition that allowed for safe or proper use. Additionally, the space where the table is located is extremely tight, making it nearly impossible to play comfortably without the cues hitting the walls or being forced into awkward angles. This setup alone creates a higher risk of wear and tear, regardless of how careful guests try to be. While I acknowledge that it's possible my son may have contributed to the existing damage, it's difficult to accept full responsibility when the equipment was already worn and not adequately maintained. What felt even more discouraging was the very high charge for something so minor, especially after how well we treated the cabin and how clean we left it. This situation left us feeling blamed rather than understood, and unfortunately it overshadowed what could have been a great experience. For these reasons, I cannot recommend Summit Cabin Rentals, and I hope future guests are treated with more fairness and consideration.

Was so excited about making reservations with this gorgeous looking place until the lady said she…read morewouldn't accept my reservation because I was asking which holiday was the weekend we were planning for. (I truly didn't know and she said I was rude and berated her.) I am self employed so I understand the communication process very well but whatever sensitivity she has will cost us to never visit there. It's sad that you can't even ask questions these days without upsetting someone...on to another location!

This is basically my favorite place ever. My wife and I had our honeymoon and first anniversary at…read morethe treehouse cabin and both were perfect. Their spot is only 20 minutes from either strip and has a hot tub on the deck surrounded by trees. It couldn't feel more private and is the perfect place to relax on vacation.

We were originally booked in August but had to cancel that reservation. But Cindy was so sweet and…read morewas happy to reschedule us for the middle of Sept. The cabin (A Smokin' View) was very nice but the best part of the cabin was the view ! We were there for 5 nights and even though it rained a lot of the time, the view was incredible, especially the sunrises ! I would caution anyone with toddlers or young children. If they wander off, they could fall off the edge of the property and be hard to recover (the same applies to drunk adults) ! The drive up the mountain is scary (we live in Florida where the only hills we have are the dunes at the beach). We have a Honda CRV and it was a slow climb but we were fine. My sister and her husband have a very large Dodge Ram. They came up at night the first time and had to do some fancy maneuvering to make it to the cabin. All in all, we had a great time !! PS. If you get a chance, go to a restaurant called Graze Burgers in Sevierville. It has much more than just burgers and they have a full bar ! The food and service were wonderful !

It was a very cute little cottage. The pictures were a little different from what we had seen…read moreonline (it made it look like the bedroom was up in a loft; it was not). Check in was super easy, although finding the office and then the cabin was a bit confusing, but once we figured it out, it was easy to get to and from. The road leading to the cabins is very narrow, so navigating at night was a little difficult, but we made it ok. We stayed at the Cabin "Lover's Leap" It was the end of the road, so it was very relaxing and quiet. I do think they should put up a no outlet sign though, because twice we had people coming down the road, once walking down to see where they could walk and the second time had been around 9 pm when we were trying to relax, and people were outside beeping their horn. I opened the door to see what they needed, but they just yelled they were turning around. So that kind of ruined the privacy of it a little bit. I agree with another reviewer that it could've used a little updating. The shower head didn't give off much pressure and looked kind of dated. The toilet seat was unhinged on the one side. The bed was a little noisy, and could've used replacement. Otherwise the place was a great cabin! We enjoyed our time there, and all nature had to offer. I had a horrible sunburn on my legs, so I was bummed that I didn't get to enjoy the hot tub, but hubby did for a bit. We were concerned because we couldn't get the jets to turn off, but after an hour or two we realized it must've been going through a cleaning cycle. They provided you with soap, towels, and all the little comforts of home. The owner was amazingly friendly over the phone. I probably could've talked with her all day! I highly recommend this cottage as your little getaway. The thunderstorms were a bit scary, but otherwise it was nice and relaxing. Thank you so much for sharing your slice of heaven!

We stayed at the cabin with our family and had a wonderful experience. It's a beautiful place with…read moreexcellent resort amenities.

From the owner: Discover luxury and tranquility at Smith Creek Resort, nestled in the heart of the Smoky Mountains…read morenear Pigeon Forge. Our newly built 5-, 6-, and 8-bedroom cabins combine modern comfort with breathtaking mountain views. Perfect for families, reunions, or group getaways, each cabin features upscale amenities like indoor pools, hot tubs, game rooms, and theater lounges. Guests also enjoy exclusive access to our private water park—just minutes from Dollywood, Gatlinburg, and top area attractions. Experience the perfect mix of relaxation and adventure at Smith Creek Resort for an unforgettable Smoky Mountain escape!

Wonderful experience,this is our second time using this company and their customer service is hands…read moredown the best. We have stayed in Dancing Water twice. The property is clean and well kept. This time when we came the fireplace wasn't working,we called the office and they came out immediately and had it fixed by the time we came back from dinner. The weather will be a little touchy tomorrow and the office called to give us weather updates and to let us know if anything is needed to let them know.

This company is VERY DISHONEST! Do not rent from them! The property was perfectly lovely, but this…read morecompany is terrible! They have falsely accused me of damages that we did not incur. They give you a couple of hours to report anything you notice damaged when you check-in and all I can say is you had better go over the entire house with a fine-tooth comb and take photos of EVERYTHING! They are charging me over $150 for a cracked plug plate, a blind clip, and a lamp shade that has damaged on the underside of it. Not only did we not damage any of these items, but they are all in hard to see areas to have noticed they were damage to be able to report it to them when we checked in. As a vacation property owner myself this is a very dishonest way to make extra money. Please be advised and do not rent property managed by Fireside Chalet!