Awesome experience. Super easy user friendly booking and check in without any personal interaction…read more Would definitely be a return user/customer.

The reservation we had with Cabins for You was for 3 nights at the Mountain Dreams on 5/8 - 5/11…read more Upon arrival we were hit with one issue after another. To start, the door access code did not work as provided. I proceeded to call for support and after several minutes of on hold was able to talk with a representative. She was able to get us inside with a series of override codes. However, when we were inside there was a smoke detector going off. I still had the representative on the phone so she was able to contact a maintenance technician to come and assist. The maintenance man arrives, and after basic checks was told from his dispatch to call the Fire Department for further investigation. The fire department arrives and inspects the property for any gas or CO but concludes the issue lies with the detector being faulty. We were told this property could not be rented and we would need to move locations. At this point it was close to 11 PM and we have to unpack everything from the house and reload the vehicles while the alternative property is identified. The representative provided 2 options, of which we chose the Chestnut Mountain Lodge property. We were thankful for the option to be relocated in the middle of the night, however upon arrival to the alternative accommodation we were sadly presented with a far inferior property, of which we would never have rented or spent the time driving for this vacation, and left the property a day early due to the severe disappointment. It is hard to comprehend how the Chestnut Mountain Lodge is considered rentable for anything other than a college fraternity party, let alone a family vacation. The differences between these two properties, although similar in square footage, were so much that I feel significant compensation should be provided given the compounding issue since stepping foot on the first property. Discussions with a supervisor on 5/11 resulted in an offer for a $200 voucher for another stay at a Cabins for You property. This would only cause more costs for us to make another 5 hr trip, of which we have no intention to do. The next offer was a $300 Visa card, which in no way provides a way to replenish our bank account for the lost $1,800 for our initial reservation. The worst part of all of this is the runarounds and excuses why a refund cannot be given. In my experience in property management and customer services, Cabins for You needs a major overhaul in their management, and I will be sure to provide honest reviews and feedback on other platforms, allowing potential vacationers to be warned before booking a reservation with Cabins for You.

My Father Booked through Jackson Mountain Rentals a 5 bedroom house in Gatlinburg. One month before…read morewe were leaving the owners were selling. Jackson Mountain Rentals rerouted us to a 6 Bedroom house in Sevierville Mountain High Cinema. This house had problems and some reimbursement of some money should have been made. - under kitchen sink was loaded with mouse droppings. - half way down stairs was a foul smell of what we thought was sewer. It wound up being a DEAD MOUSE. - floors in the living room under side tables has several bugs under them. - hot water heater not working good. If two people take a shower, next person has no hot water. - the Cinema room Remote control did not work so we could not watch TV. - the WIFI for all TVs kept winding and was difficult to watch TV most of the time. - TV in the game room did not work. - two beds in two separate rooms were sagging in the middle. If you look under them you can see it.

Absolutely horrible company rented a cabin. It was full of bugs. Tracy refused to move me and told…read moreme to deal with it during my vacation. Disgusting.

My now fiancé (proposed over the weekend) brought me to the treehouses for a surprise weekend. We…read morearrived around 5:30pm (check in was at 4:00pm) and getting into our treehouse was very easy as they use keyless entry. The treehouses are very cute and are just like the pictures. A few things to know before you go, bring your own firewood. Firewood was $15 per bundle and burned super fast. You will need to go down to the welcome center to get it. The welcome center is listed as open 7 days a week from 9-5 which unfortunately was not the case. It was already closed when we arrived on Saturday as it was after 5pm, was not open Sunday, and was not open when we attempted to go in before checking out on Monday around 10am. We had attempted to go to the welcome center to get an extra wine glass as our treehouse only had one. After texting the number that sent the codes, we were able to get a new glass awhile later in the day. The treehouse was very clean and put together aside for two stains on the pillows in the main bedroom and the wine cork screw missing the screw piece. There are 3 community hot tubs which we did not use but appeared clean and well maintained (maintenance was cleaning the area Sunday morning). Overall, the treehouses offer an excellent and unique experience. We would visit again. My only wish it that firewood was included and communication was easier considering the high cost of the stay.

We stayed at Treehouse Grove during the week for a last-minute two-night trip and were able to get…read morea pretty good rate at $100 per night. However, the $145 cleaning fee for just two nights felt a bit steep. That said, we loved the experience so much that we ended up adding a third night! The cedar treehouse was cozy and charming, with a peaceful setting that really made the trip worthwhile. One thing to note--the driveway was very steep, so just be prepared for that when you arrive. The charcoal grill wasn't very conveniently located in relation to the cedar treehouse, but they did provide just enough charcoal and lighter fluid, which was helpful. A few downsides: they only provided one small bottle of shampoo and conditioner, which was frustrating since we left ours at home expecting the amenities to be fully stocked. The water was also quite cloudy, which might be an issue for some guests. We only received two trash bags, so we had to improvise with Walmart bags toward the end of our stay. Firewood is $15 on-site, but we opted to grab some at Walmart for $8 instead. On a positive note, they offered a military discount, which we really appreciated. Despite the few minor inconveniences, we thoroughly enjoyed our stay and would definitely consider coming back--just with our own toiletries and a few extra supplies next time.

We rented Bear Mountain II at Chalet Village in March. We definitely felt the "Luck O' The Irish"…read moreafter making the drive up the winding mountain roads to a beautiful rental home on St. Patrick's Day. If you live in a flat state like I do and are not used to driving on mountain roads, you may want to ensure you arrive before dark. We needed a place for family from both Chicago and Tampa, FL to meet and this was the perfect spot. Once we arrived, it was a nice surprise to find this spacious, clean and comfortable home on the side of a cliff. From the front driveway, the home appears smaller. But once you enter, you are greeted by a beautiful vaulted ceiling, well kept hardwood floors and inviting, open spaces. The 3 bathrooms were all very nicely decorated and we love the large, updated showers. The bear decor throughout the house we stayed in is so charming and the kitchen is very well stocked. It was a treat having a hot tub to sit in after a long day of hiking. We also appreciated the pet friendly accommodations. We've rented VRBO houses before and always end up bringing our own hand soap, paper towels and toilet paper. But the host provided plenty of these items for our entire 3 night stay. We had a gracious host and he was a great communicator. Sadly, we did not see any bears during our stay but witnessed amazing views of the city lights, moon, stars and sunrise from the decks. The swing on the porch, pool table, ice maker and washer dryer are added bonuses too. We highly recommend this area, if you can drive on the challenging mountain curves, Great Gatlinburg getaway!

Bad experience with cabin rental. Maintenance and upkeep needed. Hottub and jacuzzi tub in need of…read morerepair. Dryer did not work. Grill needed cleaned or replaced. Was not what was promised.

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

This is the worst management co. Cody was our agent and the communication was awful to slow. Oven…read moreand stove did not work, hot tub was awful with the nastiest filter ive seen. Almost 100 dead lady bugs on window seals. Rusty nails exposed on rocking chair, ripped my shorts. It was our Anniversary trip and bought food to cook all of our meals, but no oven or stove and management did not replace or even offer a solution or to move cabins. Never received partial refund as promised. Hot tub must be 20 years old. Windows were very dirty as well. This was at cabin 23, bella vista. I dont think the owners were aware of all this. VRBO needs to remove them now.

Avoid Hemlock Hills Cabin Rentals and Cody Hibbard -- A Complete Nightmare…read moreOur experience with Hemlock Hills Cabin Rentals and Cody Hibbard was nothing short of a disaster. Things went downhill from the start. We had installed our own locks, but without any discussion or authorization, Cody removed them and replaced them with his own--claiming it was "easier for his portal." The problem? There was no portal. We had zero visibility into bookings, charges, or payments. He kept saying a "new system" was being set up, but that never happened. We trusted him because he was referred by a realtor and came across as running a "family business." That turned out to be a huge mistake. Communication was awful--texts went unanswered for days, calls ignored, and transparency was nonexistent. Then came the billing nightmare. We were charged $1,620 for cleaning fees and $489 for locks we never asked for--the same ones he removed after we'd just paid for new ones ourselves. In October, our cabin brought in around $6,200, yet our owner deposit was only $2,315. For someone claiming to charge a 15% management fee, that math doesn't even come close. The so-called "cleaning service" was unacceptable, and things only got worse. Our camera system mysteriously disappeared, and after one stay, the back doors were found wide open. We later discovered that a random woman had apparently stayed there--Cody took the money and never paid us a dime. This is not a professional management company. It's a disorganized, dishonest operation run by someone who preys on owners' trust. If you're thinking of using Hemlock Hills or Cody Hibbard--run the other way. Manage your property yourself or find a reputable company, but don't make the same costly mistake we did.

We stayed in the Firefly Lodge cabin…read more Useful building details for the Firefly Lodge: -There is one stair required to get into the cabin. Someone who has difficulty with stairs could still enjoy the cabin as there's a full King-sized bedroom with attached no-ledge standing shower on the first floor. However, the King-sized bed is surprisingly tall (even our 6' tall people have to hop into it), so this may be a problem. The movie theater is up a flight of stairs. -The movie theater has 8 "movie theater" chairs complete with cupholders. They are a comfortable, but snug, fit on my size 22 hips. The cup holders do raise up for more space. Each chair reclines, but you have to apply pressure to keep it reclined; it doesn't stay nicely reclined for napping. -There is a toilet, essentially, in a spacious closet right next to the pool table. There is a two-sink bathroom with standing shower (with curtain) in the first floor bedroom with King bed and heart tub. The second bedroom has a full-sized tub/shower combo with curtain and two sinks upstairs with the bunk beds. (Bunk beds are gigantic and either queens or fulls). The third bedroom, upstairs, has a single sink with standing glass shower in addition to a white jacuzzi tub and King-sized bed. -You have neighbors, but sound matters more here. The sound carries well over the mountain, but from your back porch, as long as trees are in bloom, it's hard to see anyone else. Best enjoyment of the cabin: -Plan for chilly mornings. Temperature rises in this two-story cabin, and the first floor can get chilly while the second floor is comfortable. Use the fireplace as your primary heating source on the first floor. It's REALLY effective. Pack long sleeves and pants - even if you don't think the weather warrants it. Weather gets weirder up in the mountains. -If you're addicted to caffeine and terrible at making it, the Gatlingburg Grind coffeeshop is about a 5 minute drive away as your closest coffee option. -If you're not familiar with mountain driving, do not let the GPS take you on Lower Powdermill Rd. Eat the few extra minutes and use Boogertown to avoid the one-lane, no-line road of Lower Powdermill. PROS: -Everything (aside from a grill hiccup) worked flawlessly. The projector system worked (once you followed the instructions to a T. I've never seen an entire system routed through a soundbar?), the pool table had all of its accessories, the fireplace popped on as expected, laundry was great, -Fantastic water pressure and hot water tank capacity. We have yet to run out of hot water during a shower. -The complex's roads are paved. Some of them are steep (I wouldn't attempt them with a sedan while icy), but they were just fine for our sedans in the rain. You can get to the complex by using fully paved roads as well. -The cabin feels private from the back porch. There are neighbors around, but the back porch overlooks the forest, and it's pretty much trees as far as the eye can see. This makes the hot tub (which overlooks these trees) feel pretty luxurious. CONS: -The cabin is about 25 minutes away from most of the activities at Gatlinburg/Pigeon Forge/Sevierville. If you book this cabin, though, you probably know that, and it's more of an "FYI" than a Con. -No easy/safe way to really "hike" the complex. The only paved roads are driving roads - many with blind curves. The porch of most of the cabins overhangs a sharp cliff/mountainside. Despite being in the middle of the beautiful woods, there isn't anywhere here that's really made for walking. -Cabin has the bare basics, but it's missing a lot of things that have been standard in other VRBOs - like spices for grilling. Expect to buy literally everything aside from salt and pepper. -Check-in time was supposed to be 3PM. They were supposed to send a code via text when it was ready, but instead, around 2:30 PM, we got an email stating the cabin was running late and to expect a later check-in at 4PM. We could make that work. We spent time sitting around in town, dawdling for groceries, etc. Finally, we hadn't heard back from anyone by 4:45PM, so we started making the trek to the cabin. At 5:15PM, still nothing. We figured we'd talk to a human when we made it to the complex, so we started the drive - only to find there is no lobby/human. When we made it to the cabin at 5:15, still with no way to get into the cabin, we were very frustrated to find we didn't have any cell service or internet. So no way to reach out at all. We had to go driving through the mountains to get enough service to call someone. They responded quickly saying they had a known glitch in the system today that didn't send out codes as expected, but with as few cabins as they own, it seems weird that no one bothered to reach out to the few people checkin in that day to make sure we didn't waste 3 hours waiting on them. -Our cabin had a propane line leak, but they were quick (same day) in sending someone out to fix it.

If you value your safety, your time, or even the slightest bit of customer service, do not book…read morewith Elk Springs Resort. Our experience was a nightmare from start to finish, and the way this business treats guests is genuinely alarming. We arrived later in the evening and it was pitch dark, and we were put in a dangerous and confusing situation because of the resort's inaccurate location information -- and when we reached out for help, the resort completely abandoned us. No call back. No guidance. No support. Just silence while we were stuck in the middle of the night trying to figure out where to go. We had no choice but to resort to emergency lodging during the holiday weekend, and every inn around us was sold out. After hours of driving around and searching, we had to drive all the way to Pigeon Forge and hundreds of dollars for a room that was not worth the price. The next day, instead of taking responsibility, the staff doubled down with hostile, dismissive, and downright unprofessional behavior. Not a hint of accountability, not even basic courtesy. When a business messes up this badly and then acts like you're the problem, that tells you everything you need to know. Elk Springs Resort made it clear they will leave you stranded, talk down to you when you ask for help, and refuse to make things right -- even when the issue is caused by their own errors. There are plenty of places to stay in the area. Pick literally any of them over this one. This resort is not worth the risk, the stress, or the complete lack of responsibility. Please stay away from this place. And Elk Springs Resort... shame on you for treating customers this way.

Stay away from using this company for a real estate transaction. They were negligent in their…read moreresponsibilities, unprofessional, untruthful, uncommunicative and not knowledgeable of the area. Cherise, our agent, undervalued our property according to other real estate agents. She was negligent in her responsibilities throughout the process. She did not follow up on whether the escrow money was in place within the time limit. We had to ask the title company. At that point the contract had been breached and the property should have reverted back to us, but Cherise only cared about her commission rather than her customer notifying the buyer who then wired the funds. As time went on, we felt she was not adequately representing us, but rather the buyer. We requested to speak with the broker Mr. Reece. Our request was ignored. I literally had to remind her of what she needed to do with respect to amendments to the agreement. We had issues with the buyer who for a second time breached he contract and asked Cherise what our options were. This request was also ignored as was a request for the written requests for extension from the buyer. Cherise did not follow the agreement, in fact seemed clueless to what it said. She accepted an unacceptable method of notification for a written extension and was clueless about the closing date requirements, as well as, when she needed to initiate and amendment to the Agreement. Mr. Reece was on copy to all the email communication. We requested a reduction in fee from Mr. Reece, the broker, based on inadequate representation and the fact we had to lead Cherise by the hand. That request was ignored. The title company stepped in at the end and took over assisting us. I have been through several real estate closings and I have never seen such incompetence in my life. This isn't sour grapes. I spent 26 years writing, negotiating, modifying and administering contractual agreements.

My family has always used ERA. We have never once been disappointed. Very nice people and great…read moreprices. The cabins are always fantastic with great views of the smokies.

Shay was so helpful and pleasant when I called in with a few questions about my reservation. If…read moreher customer service is any indication of what our cabin will be like, we are going to have an amazing stray. Thank you Shay. Keep up the awesome customer service, it is a dying art.

Cabins of the Smoky Mountains - also known as Gatlinburg Falls Resort and other names…read more My group checked into the cabin referred to as Mountain Theatre Lodge which boast of the below: Spacious Accommodations: The lodge features five well-appointed bedrooms, including king and queen beds, along with additional sleeping options to comfortably host up to 14 guests. My Review: This boasts that you can comfortably sleep up to 14 guests in one area- 24 in another, slightly confusing but let's do the math -5 king beds sleep 10, 2 queen bunks sleep 8 total, & 3 sleeper sofas sleep 6, so that would be 24 -no idea why it contradicts itself - possibly to have a crutch to lean on with all the accommodations they don't actually offer. Let's talk about the 3 queen sofa beds, this is only true if you plan to bring your own pillows, blankets & sheets for the pullout couches as not only are none provided but they tell you they will bring some & finally bring them ON THE LAST DAY ... make that make sense. Overall, the house was clean but very damaged-except for the showers which looked like they had not been cleaned at all. Soap wrapper was actually left in one of them. As far as sleep, I hope you don't want to sleep past the sunrise on your vacation as there are NO BLINDS or CURTAINS in almost every room from the back side- bright & early the sun is in your face; no curtains at all on the front side of the house which doesn't help much with the temperature in the summer. Let's talk about washcloths/towels. AT A MINIMUM, we should have been left 24 (since that is what the house sleeps) AT A MINIMUM. We were left 12. Not even enough for everyone that it supposedly sleeps. We called &asked for more, as with everything else, it showed up ON THE LAST DAY. Private Home Theater: Enjoy movie nights in your own theater room, equipped with a large screen and comfortable seating for a cinematic experience. My Review: Comfortable Seating is pushing it but we can live with that, what you can't live with is not even being able to watch anything on the TV "theater" due to the fact that in our 4 nights there, we had internet access for POSSIBLY 6 hours total. We called, texted, & emailed regarding internet service, was told multiple times that a service call was entered-they would get someone out to the cabin. No one EVER came to attempt to fix this issue. Entertainment Options: The game room is equipped with a pool table, air hockey, and arcade games, ensuring entertainment for guests of all ages. My Review: Air Hockey table was unable to be used because the pusher was broken, I called, texted, & emailed about this within the first few hours of arrival,was told they would have a pusher out the next morning;the pusher was finally brought out on our last day. There are NO arcade games. Relaxation Amenities: Unwind in the private hot tub on the deck or relax in the cozy living area after a day of adventure My Review: the hot tub and living area are nice as suggested, however if you look at the photos and think, wow this porch with this swing & rocking chairs look so relaxing and I cannot wait for that .... well wait, there is no longer a swing and the 2 rocking chairs that are out there (so not as many as are shown online) are smaller than shown on the photos & very rickety. Modern Conveniences: The cabin includes a fully equipped kitchen, washer and dryer, complimentary Wi-Fi, and multiple flat-screen TVs with cable/satellite channels. My Review: kitchen is fine, washer and dryer are fine, wifi is non-existent as mentioned above which makes it hard to classify this rental as a "theatre", there is NO CABLE or SATELLITE on ANY TV in the entire cabin. The only TV's that you could even watch while we were there were the two smart TV's that you could connect to your own personal Netflix or other account and that was only for the few hours that we had Wifi to do so. The TV's in the room were POINTLESS. Outdoor Features: Take advantage of the charcoal BBQ grill and deck seating for outdoor dining and relaxation. My Review: you will not see a photo of this grill online, but let me help you with that, it is the $19.99 rickety grill from Walmart that you can put like 4 burgers on at a time. PLEASE SEE PHOTO FOR THE LAST OF MY REVIEW AS HAVING NO WORKING AIR FOR OVER 24 HOURS WAS A FINAL ISSUE.