We thought we had found the cutest hidden gem for our summer getaway. When we first pulled up and saw the property, we immediately started talking about coming back in the fall.
We rented the property with the primary and secondary treehouses. The primary treehouse was acceptable. The counters hadn't been properly wiped down, and the bedroom had a musty, locker-room smell. I cleaned the counters and used some air freshener, so it was manageable.
Unfortunately, the secondary treehouse, where our kids were staying, was a completely different story. There was a horrible sewage smell coming from the bathroom. At first it was noticeable but tolerable because the cleaners had left the bedroom windows open. Once it got hot and we closed the windows, the odor became overwhelming. Every time someone flushed the toilet, turned on the sink, or took a shower, the smell became nauseating. It was so bad that all of us were forced to use the bathroom in the primary treehouse instead.
We reported the issue, but after eight hours with no response, we reached out again and were simply told they were sorry for the inconvenience. After spending a long, hot day hiking, we returned to find that the sewage smell had spread throughout the entire treehouse. Since no one had addressed the problem or offered a solution, we packed up and drove home that evening rather than stay another night.
The following day, we were told that maintenance couldn't find anything wrong. That response was frustrating because the odor was impossible to ignore. It leaves me concerned that the issue may not be fixed before future guests stay there. The smell was so severe that we were genuinely worried about the health and safety of anyone sleeping in that treehouse.
The company refunded us only half of one night's stay, even though we reported the issue much earlier in the day and ultimately had to cut our trip short.
It's disappointing because the property itself is beautiful and has so much potential. Unfortunately, our experience with the condition of the secondary treehouse and the company's response means I would think twice before booking here again. read more