Cabin was beautiful, neat, clean. The Colonial Properties employees were very attentive. I had to…read morecall because of an issue with the door lock and the employee over the phone was very sweet and did everything within her power to resolve the issue, and she did correct the problem. The main reason that I disliked this rental agency is because we left the cabin early on check out day to go to breakfast. We did pack most of our things before leaving but left a few things. We wanted to come back to the cabin after breakfast to go to the bathroom, pick up the rest of our things, and really chill a few minutes, as we were told we had until 11:00am to check out. We came back to our cabin at 9:30am and the cleaners were already there working. We went ahead and picked up the rest of our items and left. The company clearly stated on the check out instructions that we had until 11:00am to check out and if we were late checking out, they would charge us $30 an hour after that per person. But, we were not even given until 11:00am! All that to say, this has turned us off of renting from Colonial Properties ever again.

I found the perfect chalet that I will be booking everytime I visit …read more...... Clean , comfortable , and the best view of pigeon forge, Gatlinburg, I've ever experienced ....... They've added my pictures that I posted ( which is WAY cool ) .......

Horrible service; a complete nightmare to work with. All pro are incredibly unprofessional - they…read moredo not communicate in a timely manner, if at all. Their bookkeeping is sloppy and their reports show lack of attention to detail. Their management pricing is fine if they actually met the terms of the contract, but I feel like they are swindlers. They consistently made promises they did not deliver on, needed to be hand held through the very tasks we hired them to complete, fell through on commitments and stopped communicating entirely. Do not waste your time, money or effort with this company.

I have a family member who rents from this company and I must say they treat them very well. these…read morefolks are on it! They have a property management division and a separate division of the company that over sees all repairs and maintenance which is really nice because they are able to work on so much together. They treat tenants very well and respond in a timely manner. You can tell they actually want to do what is right ant make sure things get fixed the right way, this is really nice to have! Their staff is also very friendly and professional. The owner Jeff has taken time to chat with me on numerous occasions as well as Ruth in the office and other office staff as well. Ruth is on it always and gets things done! The field staff Randy and Greg and their other team members are friendly and knowledgeable as well.

I LOVED staying at Helen's cabin! I can't say enough good things! I stay at so many airbnbs and she…read moreis by far the best host I've ever had. She responds to messages in a split second and tries to be as helpful as she can with every single question. The cabin was so cozy, spacious, and has an amazing view. I wish she had more cabins though because we tried to book again for another trip and her place is all booked up for the next few months. Highly recommend!!!

Our stay was absolutely amazing and I can't have asked for anything more. The views were…read morebreathtaking and our host was so nice and made sure we had everything we would need. Definitely one of the best experiences we've had and I would even say that the cabin was better than the trip itself!

I found their employees rude. That's when you could actually reach someone on the phone which was…read morenearly impossible.

We've had such a great move in experience we can't wait to stay here for the rest of my degree…read moreprogram! If you are looking to rent a place or have a place you need managed for renting you have to check out Keyrenter!! At this time it can be a pain trying to find a place to live that fits your budget and your needs. You also have to juggle the evil leasing companies and sketchy subleases so when we found this property in the neighborhood with our friends and a stones throw from UT campus we had to check it out. The house tour was super simple with an online scheduler and a wireless lockbox that opens to your code after sending in a pic of your license. Super cool to see tech starting to show up like this, making things easier. We had the pleasure of seeing the house with Dan present so we could ask questions and learn about the benefits that come with Keyrenter. We loved the house so we applied as soon as we could. The staff with Keyrenter were super communicative and made sure they got everything they needed from us for the application which was a painless process. After moving in things got even better. Dan was extremely nice and flexible with the move in times (which was great as we had a family trip scheduled right before move in). There was a kind letter and some house warming gifts from Dan and the owner that made us all feel more at home, even our cat Sushi got some treats. While moving in Dan made sure we had everything we needed and was great with communication. The old dishwasher wasn't working great and he immediately scheduled a repair visit and afterwards decided to replace the whole dishwasher with a brand new one! That was greatly appreciated. And the whole time Dan was communicating the status of everything. Also, with the Keyrenter benefits package you get some pretty sweet discounts and your filter replacements come automatically (when most properties never even do it, gross)!

Future renters. This place is special indeed however you might want to check the Bear hunting…read moreschedule for this area. About an eighth of a mile up the road is a property marked Worsham property that has bear hunting With hunting dogs. Usually this is not an issue but last season some hunters did not adhere to their designated area and there were conflicts with homeowners in the Norton Creek area . This was documented with authorities. Dogs were hunting as well as hunters on residential land. If you are going to vacation here with children or pets please keep a watchful eye. Hopefully the hunters will be more responsible and respectful from now on.

We thought we had found the cutest hidden gem for our summer getaway. When we first pulled up and…read moresaw the property, we immediately started talking about coming back in the fall. We rented the property with the primary and secondary treehouses. The primary treehouse was acceptable. The counters hadn't been properly wiped down, and the bedroom had a musty, locker-room smell. I cleaned the counters and used some air freshener, so it was manageable. Unfortunately, the secondary treehouse, where our kids were staying, was a completely different story. There was a horrible sewage smell coming from the bathroom. At first it was noticeable but tolerable because the cleaners had left the bedroom windows open. Once it got hot and we closed the windows, the odor became overwhelming. Every time someone flushed the toilet, turned on the sink, or took a shower, the smell became nauseating. It was so bad that all of us were forced to use the bathroom in the primary treehouse instead. We reported the issue, but after eight hours with no response, we reached out again and were simply told they were sorry for the inconvenience. After spending a long, hot day hiking, we returned to find that the sewage smell had spread throughout the entire treehouse. Since no one had addressed the problem or offered a solution, we packed up and drove home that evening rather than stay another night. The following day, we were told that maintenance couldn't find anything wrong. That response was frustrating because the odor was impossible to ignore. It leaves me concerned that the issue may not be fixed before future guests stay there. The smell was so severe that we were genuinely worried about the health and safety of anyone sleeping in that treehouse. The company refunded us only half of one night's stay, even though we reported the issue much earlier in the day and ultimately had to cut our trip short. It's disappointing because the property itself is beautiful and has so much potential. Unfortunately, our experience with the condition of the secondary treehouse and the company's response means I would think twice before booking here again.

We spent Christmas at Alpine Mountain Lodge with our family. The cabin was beautiful. Reservations…read morewere easy. Check in was a breeze. We happened to be there during the Arctic freeze that came through the area and they were nice enough to call a few days in advance to make sure we were prepared for a power outage, which was nice. We arrived on Thursday, and the cabin wasn't very clean. Nothing major but crumbs on the counter tops and chips under the couch. My kids were most excited about the pool and were in it most of the evening Thursday. Friday, the entire county started experiencing rolling black outs. No big deal. We were prepared and they didn't last long. Unfortunately the heat couldn't seem to get the cabin warmed back up. The entire place was so drafty and there are a lot of windows. The main floor heating unit also works to heat the basement. The issue was the basement never got back up over 56 degrees. We called and left a message but didn't get a call back so our kids ended up sleeping upstairs on the couches. The theater would have been nice but the projector kept tripping the breaker and the blu ray player wouldn't come on. After the power went out Friday, the pool never heated back up making it unusable. We loaded the dishwasher Sunday night for the first time since being there only to wake up Monday morning and the dishes looked like it never ran. Not sure if there was an issue with it or what. All of things were minor inconveniences and annoyances especially given we paid almost $8000 for 4 nights. I reached out to customer service just to let them know there was some issues with the cabin. Not to get a refund but I did expect at least an apology. What I received back was "thank you for letting us know"....that was it and even that took them over 24 hours to send. Seemed like they were much faster to respond before they get your money. We did have a great Christmas with our family and I would have given a higher rating if it wasn't for the email response I got.

Since they don't let you see their reviews on Google, I'll review them here…read more DO NOT use this company. We stayed in Honey Bear Hideaway. During the weekend of the 24th of August. There were several issues we had. One being the cleanliness of the place. Trash from April from other guests lying around. Dirty hair ties in the corner of one of the showers. Even one in the corner of the room. Dust and cobwebs everywhere. Rundown furniture. Grease on kitchen cabinets above stove. Furniture was worn down and very uncomfortable. And the Tv remotes didn't want to work. The one in the bedroom didn't work at all. And both the bedroom and living room remotes had batteries taped in them. The backs were gone. Bad customer service. We were so busy while we were there that we waited til the evening we checked out to email them. But because we had already checked out that day they refused to make the situation right. All they offered was to send the complaint to the housekeeping manager. Apparently this is a common problem with this company. Had I known this beforehand we would have NEVER booked through them. Please give another company your business.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol

If you are self-managing your short term rental cabin in the Smokies your cleaning / handyman crew…read moreis the most important hire you will make. I'm a new cabin owner in the Smokies. I can't say enough good things about Mandy and Billy Gerken and their cleaning / handyman company. Without a dedicated, professional, high quality team like these guys I don't think it would be possible to remotely manage my cabin as successfully as I have. In less than 90 days of operation I have achieved Airbnb's "Superhost" status, and earned 16 nearly all 5-star reviews from guests. Many of my guests have remarked how clean and organized my cabin is. "Extremely clean" "Very clean, cabin feel" "We appreciate how clean the cabin was" "The cabin was extremely clean and organized" And for the Yelp Mafia who hid my last review for being fake, I invite you to go to my Airbnb listing to see these glowing reviews airbnb . com /h/libertyhaven What my guests' don't know is how much work Mandy and Billy and their team did to get my new cabin rent ready. Not only did they drive all over Sevier County to different Home Depot's and Lowe's and Walmarts picking up and shopping for stuff the cabin needed, much of which they recommended (e.g. bigger cooking pots, some throw rugs, bathroom mats, etc) but they assembled and installed tons of stuff like the blinds and drapes, the rocking chairs, the CO2 detectors, the dedicated laptop workstation, carpenter bees traps, string lighting, illuminated address plaque, etc. Every time I ship something new to their house, they bring it to the cabin, set it up, and send me a (very reasonable) invoice. Are these guys more expensive than some other cleaners in the area? Yes. In fact they were 5 times more expensive than the lowest bid I got from a bid site (like Angie's List or something like that). But I simply pass their cleaning fee on to my guests AFTER I mark it up by $49. So not only are they a SOURCE of revenue for me, they actually SAVE me A LOT of money. If I didn't have this incredible team (and they are the most important members of my short term rental cabin team) on the ground, I would have to hire an expensive old skool property management company. Looking at the low star reviews of competing neighboring cabins, nearly all of them are managed by property management companies. Low ratings on Airbnb is slow death. People won't book a low rated, dirty cabin. And eventually Airbnb will delist you. If you're planning on managing your Airbnb VRBO cabin remotely (and why would you not?) HIRE THESE GUYS. They will save you money. They will EARN you money. And you'll sleep well knowing they are on top of everything because they are very experienced, consumate professionals, as good as it gets.

Property we stayed at was Spalshin and Relaxin 4487 Shangrila Way in Sevierville TN. End of March…read more2026. A few things: had a great time at the cabin. Was clean and the kids really enjoyed the indoor pool. Lovely area and quiet. Plenty of room inside for the whole family. 1st negative - First night we noticed that there were not any pillow cases on any of the beds, they were delivered later in the evening. 2nd negative - The sink in the master bedroom on the first floor would not drain. This caused some minor issues since everyone used this bathroom when on the main level. We had to wait until late afternoon the next day for a repair which included replacing the complete drain and pipes below sink. The repair person was very professional. 3rd negative - It would be nice to have hangers in the closet and some hooks in bathrooms to hang personal items. As we were preparing to leave on our last morning - getting all items packed for 4 kids under 7 and four adults, I inadvertently left my expensive Dyson hair dryer in a drawer in the main bathroom and to top that off, my husband left his wedding ring on top of the dresser. I contacted the Bear Tracks management number to report our mishap. They stated that they would have the cleaners check the cabin. Two more times I emailed and was told the items were not found. I'm pretty upset at myself for forgetting my Dyson dryer, but I am really disappointed with the Bear Tracks team. I do not want to make accusations against them, but I find it really shady that they just disappeared and the cleaning team "couldn't find" them.

Aesthetically the cabin was really nice…read more Our experience with Bear Tracts Cabins was incredibly disappointing and frustrating. They have refused to take responsibility for multiple serious issues during our stay and have since made false claims about what was offered or resolved. The only "accommodation" they ever provided was an offer for amusement park tickets (which we declined), later replaced with a mere $200 refund. This was before the incomplete installation of a portable cooler that leaked water all over the floor--causing my special needs daughter to slip and fall. Instead of addressing the hazard, they accused us of disconnecting the unit, which is completely false. To make matters worse, after five days of using the same entry code without issue, we were locked out of our own cabin and told we "no longer knew the code." The entire experience was unprofessional, dismissive, and far from what any guest should expect--especially from a company managing vacation properties. I would strongly caution anyone considering Bear Tracts Cabins. Their lack of accountability, misleading statements, and disregard for guest safety speak volumes about how they operate.

This place is not even worth one star, but the view was fantastic and honestly that is being…read moregenerous. God's creation should always receive 5+ stars, but places like this really ruin the experience. We rented Wet N' Wild mainly for the indoor pool and sauna. What a huge disappointment. The decorations were cute but for the love of Pete it looks like they have not dusted in years. If you are not going to clean, then do not have so many decorations. The dishes were dirty/dusty that we washed things before we even used them. Even though there are signs saying to keep the place nice, respect the visitors after you. What about us? I guess we did not matter. The hot tub was cold, the sauna had dead bugs, mold was on the wall in the indoor pool area. The privacy wall was broken by the hot tub, the railing on the deck on both levels is separating as well as a very loose railing going down the steps to the lower level. Safety issues you would think. On the first night we called and mentioned all these things and they came the next day and fixed the hot tub and dusted a picture that hung over the bed. (Eyeroll). We were gone for the day but when we returned it was 85 degrees in our cabin and the air stopped working and you cannot open the windows. So, I guess if we wanted a heated hot tub, we were not allowed to have air. We followed the directions to lower the temp only three degrees at a time, but nothing ever happened, so we called. She said that someone would call us and come fix the AC. We waited till about 1:00am. It was so hot it was worth staying up so we could sleep comfortably. No call no show. For the amount of money we paid for 2 nights with the $150 cleaning fee! What a Joke! I was never so glad to leave the next day. DO NOT RENT A CABIN HERE!

Our family just rented the Rushing Falls cabin for 4 days and loved it…read more Virtual Check-in was easy and very convenient. Once we entered the cabin we were presently surprised how clean the entire cabin was and impressed with how clean the bathrooms and kitchen were. Cabin was well equipped and we brought extra towels and cleaning supplies just in case but didn't need them. After being there for a day we got a follow up call from the rental agency checking to make sure all was good which was a nice touch. We very much enjoyed our stay and went in knowing this was a cabin in the woods and not our house which helped with our expectations. We would definitely stay here again.