I found the perfect chalet that I will be booking everytime I visit …read more...... Clean , comfortable , and the best view of pigeon forge, Gatlinburg, I've ever experienced ....... They've added my pictures that I posted ( which is WAY cool ) .......

The bluff mountain hideaway cabin is a very beautiful and quiet place to stay. With affordable…read morerates. The sunrise views are spectacular and you are only minutes away from all the attractions in Pigeon Forge and just 25 minutes away from Gatlinburg.

Horrible service; a complete nightmare to work with. All pro are incredibly unprofessional - they…read moredo not communicate in a timely manner, if at all. Their bookkeeping is sloppy and their reports show lack of attention to detail. Their management pricing is fine if they actually met the terms of the contract, but I feel like they are swindlers. They consistently made promises they did not deliver on, needed to be hand held through the very tasks we hired them to complete, fell through on commitments and stopped communicating entirely. Do not waste your time, money or effort with this company.

I have a family member who rents from this company and I must say they treat them very well. these…read morefolks are on it! They have a property management division and a separate division of the company that over sees all repairs and maintenance which is really nice because they are able to work on so much together. They treat tenants very well and respond in a timely manner. You can tell they actually want to do what is right ant make sure things get fixed the right way, this is really nice to have! Their staff is also very friendly and professional. The owner Jeff has taken time to chat with me on numerous occasions as well as Ruth in the office and other office staff as well. Ruth is on it always and gets things done! The field staff Randy and Greg and their other team members are friendly and knowledgeable as well.

I LOVED staying at Helen's cabin! I can't say enough good things! I stay at so many airbnbs and she…read moreis by far the best host I've ever had. She responds to messages in a split second and tries to be as helpful as she can with every single question. The cabin was so cozy, spacious, and has an amazing view. I wish she had more cabins though because we tried to book again for another trip and her place is all booked up for the next few months. Highly recommend!!!

Our stay was absolutely amazing and I can't have asked for anything more. The views were…read morebreathtaking and our host was so nice and made sure we had everything we would need. Definitely one of the best experiences we've had and I would even say that the cabin was better than the trip itself!

I found their employees rude. That's when you could actually reach someone on the phone which was…read morenearly impossible.

We've had such a great move in experience we can't wait to stay here for the rest of my degree…read moreprogram! If you are looking to rent a place or have a place you need managed for renting you have to check out Keyrenter!! At this time it can be a pain trying to find a place to live that fits your budget and your needs. You also have to juggle the evil leasing companies and sketchy subleases so when we found this property in the neighborhood with our friends and a stones throw from UT campus we had to check it out. The house tour was super simple with an online scheduler and a wireless lockbox that opens to your code after sending in a pic of your license. Super cool to see tech starting to show up like this, making things easier. We had the pleasure of seeing the house with Dan present so we could ask questions and learn about the benefits that come with Keyrenter. We loved the house so we applied as soon as we could. The staff with Keyrenter were super communicative and made sure they got everything they needed from us for the application which was a painless process. After moving in things got even better. Dan was extremely nice and flexible with the move in times (which was great as we had a family trip scheduled right before move in). There was a kind letter and some house warming gifts from Dan and the owner that made us all feel more at home, even our cat Sushi got some treats. While moving in Dan made sure we had everything we needed and was great with communication. The old dishwasher wasn't working great and he immediately scheduled a repair visit and afterwards decided to replace the whole dishwasher with a brand new one! That was greatly appreciated. And the whole time Dan was communicating the status of everything. Also, with the Keyrenter benefits package you get some pretty sweet discounts and your filter replacements come automatically (when most properties never even do it, gross)!

My now fiancé (proposed over the weekend) brought me to the treehouses for a surprise weekend. We…read morearrived around 5:30pm (check in was at 4:00pm) and getting into our treehouse was very easy as they use keyless entry. The treehouses are very cute and are just like the pictures. A few things to know before you go, bring your own firewood. Firewood was $15 per bundle and burned super fast. You will need to go down to the welcome center to get it. The welcome center is listed as open 7 days a week from 9-5 which unfortunately was not the case. It was already closed when we arrived on Saturday as it was after 5pm, was not open Sunday, and was not open when we attempted to go in before checking out on Monday around 10am. We had attempted to go to the welcome center to get an extra wine glass as our treehouse only had one. After texting the number that sent the codes, we were able to get a new glass awhile later in the day. The treehouse was very clean and put together aside for two stains on the pillows in the main bedroom and the wine cork screw missing the screw piece. There are 3 community hot tubs which we did not use but appeared clean and well maintained (maintenance was cleaning the area Sunday morning). Overall, the treehouses offer an excellent and unique experience. We would visit again. My only wish it that firewood was included and communication was easier considering the high cost of the stay.

We stayed at Treehouse Grove during the week for a last-minute two-night trip and were able to get…read morea pretty good rate at $100 per night. However, the $145 cleaning fee for just two nights felt a bit steep. That said, we loved the experience so much that we ended up adding a third night! The cedar treehouse was cozy and charming, with a peaceful setting that really made the trip worthwhile. One thing to note--the driveway was very steep, so just be prepared for that when you arrive. The charcoal grill wasn't very conveniently located in relation to the cedar treehouse, but they did provide just enough charcoal and lighter fluid, which was helpful. A few downsides: they only provided one small bottle of shampoo and conditioner, which was frustrating since we left ours at home expecting the amenities to be fully stocked. The water was also quite cloudy, which might be an issue for some guests. We only received two trash bags, so we had to improvise with Walmart bags toward the end of our stay. Firewood is $15 on-site, but we opted to grab some at Walmart for $8 instead. On a positive note, they offered a military discount, which we really appreciated. Despite the few minor inconveniences, we thoroughly enjoyed our stay and would definitely consider coming back--just with our own toiletries and a few extra supplies next time.

Since they don't let you see their reviews on Google, I'll review them here…read more DO NOT use this company. We stayed in Honey Bear Hideaway. During the weekend of the 24th of August. There were several issues we had. One being the cleanliness of the place. Trash from April from other guests lying around. Dirty hair ties in the corner of one of the showers. Even one in the corner of the room. Dust and cobwebs everywhere. Rundown furniture. Grease on kitchen cabinets above stove. Furniture was worn down and very uncomfortable. And the Tv remotes didn't want to work. The one in the bedroom didn't work at all. And both the bedroom and living room remotes had batteries taped in them. The backs were gone. Bad customer service. We were so busy while we were there that we waited til the evening we checked out to email them. But because we had already checked out that day they refused to make the situation right. All they offered was to send the complaint to the housekeeping manager. Apparently this is a common problem with this company. Had I known this beforehand we would have NEVER booked through them. Please give another company your business.

If I could give zero stars, I would. I booked this cabin…read morespecifically because it advertised a hot tub, which was a major reason for choosing this property. However, only four hours before check-in I was notified that the hot tub was not working. I was told I would receive a partial refund, but they would not tell me the amount and refused to issue anything before check-in. Unfortunately, the problems didn't stop there. When I arrived, the toilet had a major plumbing leak that flooded the bathroom floor (not from an overflow, but from the plumbing itself). The shower was also having issues, and there was a bug infestation in the cabin. I was told someone would be sent out to address the plumbing and bug issues, but the visit was delayed and I had to call again just to get someone to come out. Even after that, I never received confirmation that anything had actually been fixed, and the bug problem is still ongoing. After dealing with these issues, I tried to be reasonable. I offered to pay the full amount for the two nights I stayed if they would refund the remaining four days of my reservation so I could relocate for the rest of my vacation. They refused. Between the broken hot tub, flooding bathroom, unresolved maintenance issues, and bug infestation, this experience has been extremely disappointing. This is not the standard anyone should expect when paying for a vacation rental.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol

If you are self-managing your short term rental cabin in the Smokies your cleaning / handyman crew…read moreis the most important hire you will make. I'm a new cabin owner in the Smokies. I can't say enough good things about Mandy and Billy Gerken and their cleaning / handyman company. Without a dedicated, professional, high quality team like these guys I don't think it would be possible to remotely manage my cabin as successfully as I have. In less than 90 days of operation I have achieved Airbnb's "Superhost" status, and earned 16 nearly all 5-star reviews from guests. Many of my guests have remarked how clean and organized my cabin is. "Extremely clean" "Very clean, cabin feel" "We appreciate how clean the cabin was" "The cabin was extremely clean and organized" And for the Yelp Mafia who hid my last review for being fake, I invite you to go to my Airbnb listing to see these glowing reviews airbnb . com /h/libertyhaven What my guests' don't know is how much work Mandy and Billy and their team did to get my new cabin rent ready. Not only did they drive all over Sevier County to different Home Depot's and Lowe's and Walmarts picking up and shopping for stuff the cabin needed, much of which they recommended (e.g. bigger cooking pots, some throw rugs, bathroom mats, etc) but they assembled and installed tons of stuff like the blinds and drapes, the rocking chairs, the CO2 detectors, the dedicated laptop workstation, carpenter bees traps, string lighting, illuminated address plaque, etc. Every time I ship something new to their house, they bring it to the cabin, set it up, and send me a (very reasonable) invoice. Are these guys more expensive than some other cleaners in the area? Yes. In fact they were 5 times more expensive than the lowest bid I got from a bid site (like Angie's List or something like that). But I simply pass their cleaning fee on to my guests AFTER I mark it up by $49. So not only are they a SOURCE of revenue for me, they actually SAVE me A LOT of money. If I didn't have this incredible team (and they are the most important members of my short term rental cabin team) on the ground, I would have to hire an expensive old skool property management company. Looking at the low star reviews of competing neighboring cabins, nearly all of them are managed by property management companies. Low ratings on Airbnb is slow death. People won't book a low rated, dirty cabin. And eventually Airbnb will delist you. If you're planning on managing your Airbnb VRBO cabin remotely (and why would you not?) HIRE THESE GUYS. They will save you money. They will EARN you money. And you'll sleep well knowing they are on top of everything because they are very experienced, consumate professionals, as good as it gets.

Property we stayed at was Spalshin and Relaxin 4487 Shangrila Way in Sevierville TN. End of March…read more2026. A few things: had a great time at the cabin. Was clean and the kids really enjoyed the indoor pool. Lovely area and quiet. Plenty of room inside for the whole family. 1st negative - First night we noticed that there were not any pillow cases on any of the beds, they were delivered later in the evening. 2nd negative - The sink in the master bedroom on the first floor would not drain. This caused some minor issues since everyone used this bathroom when on the main level. We had to wait until late afternoon the next day for a repair which included replacing the complete drain and pipes below sink. The repair person was very professional. 3rd negative - It would be nice to have hangers in the closet and some hooks in bathrooms to hang personal items. As we were preparing to leave on our last morning - getting all items packed for 4 kids under 7 and four adults, I inadvertently left my expensive Dyson hair dryer in a drawer in the main bathroom and to top that off, my husband left his wedding ring on top of the dresser. I contacted the Bear Tracks management number to report our mishap. They stated that they would have the cleaners check the cabin. Two more times I emailed and was told the items were not found. I'm pretty upset at myself for forgetting my Dyson dryer, but I am really disappointed with the Bear Tracks team. I do not want to make accusations against them, but I find it really shady that they just disappeared and the cleaning team "couldn't find" them.

We stayed at the bear shack. When we were booking, we specifically asked if this specific property…read morehad a difficult driveway and we were told that it did not. However, you cannot get into this driveway without making a 3 point turn because the turn halfway through the driveway is so sharp. Once we got to the cabin it was beautiful, the view was amazing, the rooms were a good size and looked really nice. However, at night we started hearing creatures in the ceiling or attic space right above us. We thought that maybe they were mice hit as the night went on they were much larger sounding. The second night I recorded the noises, and my husband who is a police officer even got up at one point with his weapon because it sounded like a human walking around. We send emails with the videos of all the loud noises all night right above us that kept us up and made a phone call. We were told that animal control wouldn't come out until our trip was over and our final departure was made. We were also told that pest control was coming but later that day told that it was useless because from the videos it was clearly a bigger issue than pest control. I expressed out concern for lack of sleep and the fact that we had no idea what animals we were sharing a home with and Said "so we just don't have a choice but to attempt to sleep with whatever creature is living with us" and she said "I mean so hate to put it that way but yes". We were told that management would be calling us, which they never did. We never even got a call after departure letting us know what it even was. The contract stated that they would gladly take care of any pest control, with raccoons, bears, etc in parenthesis and they absolutely did not. We got no sleep with all the banging around above us and I was never comfortable enough to fall asleep not knowing what was walking around above us.

This place is not even worth one star, but the view was fantastic and honestly that is being…read moregenerous. God's creation should always receive 5+ stars, but places like this really ruin the experience. We rented Wet N' Wild mainly for the indoor pool and sauna. What a huge disappointment. The decorations were cute but for the love of Pete it looks like they have not dusted in years. If you are not going to clean, then do not have so many decorations. The dishes were dirty/dusty that we washed things before we even used them. Even though there are signs saying to keep the place nice, respect the visitors after you. What about us? I guess we did not matter. The hot tub was cold, the sauna had dead bugs, mold was on the wall in the indoor pool area. The privacy wall was broken by the hot tub, the railing on the deck on both levels is separating as well as a very loose railing going down the steps to the lower level. Safety issues you would think. On the first night we called and mentioned all these things and they came the next day and fixed the hot tub and dusted a picture that hung over the bed. (Eyeroll). We were gone for the day but when we returned it was 85 degrees in our cabin and the air stopped working and you cannot open the windows. So, I guess if we wanted a heated hot tub, we were not allowed to have air. We followed the directions to lower the temp only three degrees at a time, but nothing ever happened, so we called. She said that someone would call us and come fix the AC. We waited till about 1:00am. It was so hot it was worth staying up so we could sleep comfortably. No call no show. For the amount of money we paid for 2 nights with the $150 cleaning fee! What a Joke! I was never so glad to leave the next day. DO NOT RENT A CABIN HERE!

Our family just rented the Rushing Falls cabin for 4 days and loved it…read more Virtual Check-in was easy and very convenient. Once we entered the cabin we were presently surprised how clean the entire cabin was and impressed with how clean the bathrooms and kitchen were. Cabin was well equipped and we brought extra towels and cleaning supplies just in case but didn't need them. After being there for a day we got a follow up call from the rental agency checking to make sure all was good which was a nice touch. We very much enjoyed our stay and went in knowing this was a cabin in the woods and not our house which helped with our expectations. We would definitely stay here again.