I found the perfect chalet that I will be booking everytime I visit ....... Clean , comfortable , and the best view of pigeon forge, Gatlinburg, I've ever experienced ....... They've added my pictures that I posted ( which is WAY cool ) ....... read more

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The bluff mountain hideaway cabin is a very beautiful and quiet place to stay. With affordable rates. The sunrise views are spectacular and you are only minutes away from all the attractions in Pigeon Forge and just 25 minutes away from Gatlinburg. read more

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We visit the area around 5 times per year, every year, and have NEVER had an experience like we had with this cabin from Colonial Properties. The cabin was called Amazing Grace and located in Pigeon Forge Tennessee. The cabin was absolutely disgusting cleanliness wise. I have about 25 pictures of nasty conditions. I have never complained about a cabin we've stayed in before, but this one was insanely gross. From gummy candy, fudge or something like it, smeared on floors and bed rails to sticky floors and stains on every towel and blanket we had available to us, we were appalled. We had to leave a day early because we just couldn't deal with it anymore. I contacted Colonial the first day we were there because of slow drains and the fact that the sliding glass doors wouldn't lock, but nobody ever showed up. As the week went on and we kept finding more and more issues, I just gave up and left. We contacted Colonial the day we departed and let them know all the issues. Beware Amazing Grace. It was truly an awful experience. As others have said in the Google reviews, the review I left on Colonial Properties website has not been posted. You only post 5 star reviews. This is essentially lying on the company's part, by picking and choosing which reviews to post. Being deceitful is not a great look for your company. Also, absolutely nobody has contacted me about anything. read more

One Star - Awful Experience at the Theatre House - Avoid Colonial Properties We recently stayed in the Theatre House rented through Colonial Properties, and it was one of the worst lodging experiences I've ever had. From the moment we arrived, there was a massive water leak that left the entire house reeking of mildew. The smell downstairs was so overpowering you couldn't even stand to be there, and water pooled in the area. Maintenance was in and out of the property constantly during our stay, offering no real fix and destroying any sense of privacy or relaxation. Meanwhile, the third floor was unbearably hot--clearly there's no functional climate control up there, so you couldn't comfortably use that space either. We booked this cabin specifically for the advertised amenities (including the theatre space) but couldn't enjoy them at all due to the smell, water damage, and heat issues. It was, frankly, a total scam to market it that way when it was in such poor, unlivable condition. To make matters worse, Colonial Properties offered nothing--no partial refund, no credit, no alternate accommodations, no real apology--for the massive inconvenience and ruined stay. I strongly advise avoiding this company. They clearly don't stand behind their properties or care about guest experience once they have your payment. Save your money and book with literally anyone else. Don't go to 1114 Black Bear Cub Way, Sevierville, TN 37862 read more

Awful customer service! There were so many issues with the rental we stayed at. This group completely refused to repair or refund any of broken amenities. Do not trust them with your vacation rental experience! Such a waste of money! read more

Keetons Moose cabin We checked in on march 13th. Within 15 to 20 mins we found bedbugs. They sent out pest control snd it was confirmed After hoyrs of setting outside waiting for a response of a plan we was told we coupd stay there and they would treat the following day. Or we could go find a new place and they would refund me. They would not move us cabins. And i still have not received my refund. They wanted me to stay there eith a infant plus toddler and a autistic child. Plus my husband had been in icu. There was no way we waz staying there. Stay away from this company. read more

3530 Sam Ellis Way- Barefoot On the river!!! What a sad display of customer service!!!! This was our first vacation of the New Year and, frankly, has been an absolute disappointment. It started the moment GPS led us to this " very small" cabin. Very deceptive. This place looked NOTHING like the picture shown in the advertisement. When we walked in, we were ok because at least the inside matched the picture of the advertisement. However, what we didn't anticipate was being bitten by mysterious insects. No, no, no, not the lady bugs or the carpenter bees. Something was biting us when we sat on the chair and couch. The house was FULL of dead bugs. Obviously, housekeeping skipped 3530 Sam Ellis Way. It's absolutely digusting. To add insult to our itching bodies, we were quickly dismissed and told that the lady bugs were to be expected. My guy specifically stated NOT the lady bugs, but Colonial Properties didn't try to help with the dead carcasses of bugs and other insects inside the cabin. There was no complimentary coffee, nor was there a TV in the most used room of the house... the bedroom. Come on, people! The outside of the cabin was covered with pollen, and a good pressure wash would have helped the esthetics of the building. The backdoor didn't lock fully, and the kitchen window was opened. We are very disappointed with this property and for the cost of the rental it should have been 100%. Colonial, you failed miserably. No guest should encounter what we endured during our stay. read more

Cabin was beautiful, neat, clean. The Colonial Properties employees were very attentive. I had to call because of an issue with the door lock and the employee over the phone was very sweet and did everything within her power to resolve the issue, and she did correct the problem. The main reason that I disliked this rental agency is because we left the cabin early on check out day to go to breakfast. We did pack most of our things before leaving but left a few things. We wanted to come back to the cabin after breakfast to go to the bathroom, pick up the rest of our things, and really chill a few minutes, as we were told we had until 11:00am to check out. We came back to our cabin at 9:30am and the cleaners were already there working. We went ahead and picked up the rest of our items and left. The company clearly stated on the check out instructions that we had until 11:00am to check out and if we were late checking out, they would charge us $30 an hour after that per person. But, we were not even given until 11:00am! All that to say, this has turned us off of renting from Colonial Properties ever again. read more

We had a wonderful time at this cabin. It's comfortable, clean, has everything you need and you can't beat the price! Also in a great location... not to far from major attractions.. but also offers the right amount of seclusion... you'll never get tired of the views! read more

Colonial Properties - Some me time in the hot tub - Property Management Near Me - Pigeon Forge, Tennessee

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We recently stayed at "Wildbriar Inn" which is managed by Colonial Properties. It was myself, 2 chaperones, and a High School softball team that travelled in from Clarksville for our spring break. We were there from March 12-15. Upon first arrival, the cabin looked clean and well maintained. However, within the first couple of hours, everything started heading south. First, one of our girls was trying to shower on the 3rd floor which then made water pour down on one of the beds on the second floor. We made an emergency maintenance call. At first, we were pacified with thinking it was user error with the shower curtain, but then it continued to leak for the rest of our stay! When we called back the next morning, we were told that there was never a maintenance call made about our issue! On day 2, the property management followed our school bus (which ONLY came to the property for pick up and drop off daily) to our cabin and proceeded to take pictures of our bus and our team, which were all MINORS! Then, they met the bus driver and our coaches at the front gate and proceeded to berate them for having the bus there! We explained to them that before the bus even came up the mountain, we did a thorough check to make sure it had plenty of room to get safely up and down to our cabin, which it did. It even made several trips up and down the mountain without having any issues at all! However, they continued to harass us the entire length of our stay! Third, on the final night of our stay, we had decided to take the girls to the pool. They had all been patiently waiting all week to have some swim time, and this was our last time to go. While we were at the pool, one of the other guests was there and decided to be VERY inappropriate to our team and chaperone forcing us to terminate our pool time early, and even making our girls feel like they might follow us back to our cabin! When we called the emergency line, the after hours operator took our statement and said someone would call us back within 20 minutes! They must go by a different 20 minute time frame, because I am still waiting for a call back. When we called back the next morning, we were told that the person we spoke to the night before should have told us to call the police but didn't. The final straw was once we got back. Since we are from a public school, we have tax exempt status. Someone had called and even spoke to them and they assured us it would be fine. Colonial Properties refused to honor our tax exempt status when they sent out final invoice because we had already checked out before we turned it in! Had we known that before hand, we certainly would have, but nobody bothered to tell us that! In short, don't waste your time with this property. The cabin was nice, but not nice enough to deal with all the hassles that come along with staying here! Rent from a place that cares more for your safety and well being, than what you're using for transportation! read more

Our cabin was beautiful, very, very clean, with all the extras we could need! Amazing fire pit, and the staff was attentive throughout our stay. We were happy to receive daily texts from Colonial, asking if everything was good, and inquiring if we needed anything. The value for a place so big and gorgeous was spot on! We will always use Colonial Properties for our trips to Gatlinburg!! read more

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I would strongly suggest NOT to use Colonial Properties to book your vacation. Actually I was unable to go to the cabin I rented for a total of $2,000.00 because of a medical emergency. Colonial Properties did NOT work with me in any way and I lost all $2,000.00. I was not expecting a full refund, but I was expecting to change my stay to another date. I would have been more than willing to pay a transfer fee, but was refused that also. They would not work with me in any way!!! read more

Outdated dirty cabin, bare minimum kitchen supplies grease all over stove hot tub broke we noticed filters on floor no internet so difficult to call with issues hot tub broke entire stay. we went to enjoy nature hot tub reconnect with each other. We got a whole 79 Dollar credit and they had the nerve to leave envelope to tip cleaning staff when we already paid cleaning fee. shower doors ready to fall Off leak water everywhere causing mold upstairs bathroom broke DO NOT USE THEM read more

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Red Fox Inn This cabin is not as advertised. It sounds like a grand cabin but is little more than a glorified shack. There were so many issues: The stove and dishwasher were archaic. I could only get one large stove eye to work if I'd jiggle the stove knob just right. Maintenance came to check and said they were working because the eyes would come on; but when you put your skillet or kettle on, they would barely warm up save the aforementioned stove eye. Of course the maintenance guy did not try to cook a meal for 6 people! My mom had the same dishwasher in the 80's! It was so stained and nasty looking. I have pictures! The commodes, sinks, and tubs/showers were also so stained evidently from the well water (very doubtful that there was a water purifier on it). The water also smelled bad. We would not even use it to brush our teeth. All the furniture was just a hodge podge of mismatched pieces. The whirlpool had one jet with pieces missing that caused water to spew everywhere. (Reported but maintenance did not even check it when they came out---my son was there!) The hot tub jets barely moved the water. It was definitely not worth getting into. Maintenance said that was as good as it would get due to the pump it had. There were no blankets, only bedspreads. Who wants to sleep under those? The upstairs bedroom had one air vent. It was so hot up there. Maintenance did bring fans that helped. It was late when we arrived the first night. Two tiny bugs were discovered in the upstairs bed. We called the 24/7 phone number to report it and ask for it to be checked to see if it was bed bugs. We were told it was an answering service and this was not under the guidelines of them contacting the company after hours. We took pictures and Google searched the bugs. There were 2 possibilities: bed bugs or carpenter beetles. Since there were no other usual signs of bedbugs, we hoped for the best and went to bed. The next morning we were called and asked to email the pictures so the company could have an exterminator look at them before he was sent out. The conclusion was that they were carpenter beetles. THANKFULLY. We were looking forward to such a good holiday weekend and this cabin and its problems sure put a damper on things. We paid just under $800 for 3 nights! No compensation was offered for all these issues. I was told it was my decision if I wanted to leave a bad review. Definitely do NOT stay at this cabin. It is a shame and disgrace that the manager was so nonchalant about these issues! I only wish I had taken more pictures! read more

Colonial Properties - Bug in bed (1 of 2) - Property Management Near Me - Pigeon Forge, Tennessee

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This is our second time using Colonial Properties and they do not disappoint. Very attentive and interactive. We receieved multiple calls/texts just checking to see if we needed anything. The property was beautiful and very clean and very comfortable. read more

Horrible bad bad company. WARNING.. do not trust these crooked people. They fraudulently took a lot of money from my bank account and refused to correct it after I caught them. Very nasty people. ( THEY WILL TAKE ADVANTAGE OF YOU ) don't make the same mistake I did There are better places to rent from. read more

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The view at our cabin 'Theater In The Sky' was amazing and that was a definitely must-have considering we booked for our honeymoon! There were a couple of things we were disappointed in though. The first problem we had was the towels. They smelled kind of like mildew and whenever we would use one after we showered, our skin would smell. We made the best of it considering we didn't think to bring washing detergent. Lol The other thing we were highly upset about was the hot tub not being cleaned before our arrival. It was disgusting. In our contract it states that they clean it before every arrival and when we called to ask to have it cleaned, they said they charged for that. Although the view was great, for the price we paid the service wasn't. So for us, we won't be back. read more

Colonial Properties - Hot tub - Property Management Near Me - Pigeon Forge, Tennessee

Stayed at Mountain Mist Cabin from September 21-29, 2024. Cabin's main level is very congested. The heat/air and stove along with security system is all wifi connected, so there is no wifi to use if you need to work. Roku is available on main level TV, but again no internet to use it. Our cell service was very minimal so we were unable to Google directions for any attractions. Not the cabins fault but had we had internet, it would've been fine. Dish Network was sketchy due to the 4 days of rain we had. With the hurricane and potential flooding a concern, we were like sitting ducks. No cell service, internet & interupted satellite tv service made things a little scary. Bedrooms upstairs were nice sized. Cabin was decorated very cute, but needs a good spring cleaning. Dust covering decorations and trim work. Cobwebs on lamps and several decorations. The corn hole game was completely covered with heavy cobwebs. Didn't play because we were afraid of the spiders living in the bag holder bins. Kitchen stocked fairly well, although some items needed to be replaced due to the harsh use. The wrap around porch was very nice! Loved the gate on the porch so our fur babies could roam & not get off the porch. The view was only on one side and was okay. Definitely older pictures of the view in the listing. All and all not bad but I will not be returning due to Colonial Properties. We stayed 8 nights (Sat-Sun) and asked for a discount to extend our stay by one night. Was told in an email the extra night would be $174.76 on Saturday. We went to Cades Cove and had no cell service so I could not respond to the email. When we got back, I emailed and texted saying we wanted to take the extra night. Apparently, the office closed at 7 p.m. and I was told I did not respond before closing time. I responded at 5:39 p.m. by text after hours and was told to call the office to confirm. Was also told by a text saying they would pass that on to the office for Sunday morning. When I called the next morning at around 10:40 due to poor cell service, I was told the price for that night would be $214.22. I asked how come it went up from $174.76 and was told prices are subject to change & since I didn't respond the night before, and office had closed that price was no longer good. The lady was rude and said they don't set the prices, they are set by the owner. I asked if she would honor the $174 since I responded to the text and email last night and she said no. I asked if she would conta t owner to see if the $174 price could be honored, I was told they don't do that! The cabin was showing available from Sunday afternoon to Friday morning of that next week, so we may have even stayed more than 1 night. She proceeded to tell me there was nothing she could do. I refused to pay the $214 & asked if we could pay for a late check out since it was 10:50 & check out was at 11. There was no way for us to get packed up and out within 10 minutes. I was told no, they don't do that. Then she said I would be charged $30 for every hour past check out time if the cleaners showed up and had to wait. The cleaners didn't show and we never got charged any late check out fees. I have never been treated so rudely and denied any kind of help from any cabin rental company in Tennessee before. Obviously, this lady was not originally from Tennessee. She didn't have the Tennessee hospitality or the accent. My husband and I visit the Smokies twice a year for the last 12+ years. Then we have a family vacation every June. This has gone on for 30+ years. I have dealt with several different cabin rental companies and this was the first & last time I will go through Colonial Properties!! If I were the cabin owner and I could've extended a stay for a guest rather than have the cabin sit empty, I would have gladly done so. I would be ticked knowing that Colonial Properties did not extend this guest's stay and was rude. Oh well, lesson learned. Now we know to avoid Colonial Property Rental Company. read more

BUYER BEWARE!!! BUYER BEWARE!! Do not rent from this company!! I made reservations for a cabin, expecting the wonderful experience as advertised. I called Colonial Properties two weeks prior to my arrival, to find out if they had a shuttle service from the Knoxville airport, or should I book a rental car, as my flight was coming in after the rental companies close at 5pm. The Colonial representative informed me that they do not have a shuttle service (understandable), however, she then told me that a rental car wasn't necessary- due to the fact that it was much more convenient, and economical to use Uber, as they were so abundant at the airport, and in the Pigeon Forge area. WRONG!!! Upon my arrival at Knoxville airport, I tried to get an Uber. After waiting for two hours, a driver showed up. I get in the car, he then proceeds to tell me that Uber drivers do not take the fare to pigeon forge, due to the fact that it is not worth their time, for the time/ distance factor. At this point, it's approaching midnight. I had to negotiate with the driver to pay him personally to drive me to my cabin. In addition, I had to leave my luggage behind. and get it delivered by the airline- or risk no way of getting to my cabin at all. Arrival at the cabin: no Wi-Fi, no cellphone service. How can Colonial suggest Uber, knowing good and well there is no Wi-Fi or cellular service to contact anyone?? How does that fail to be mentioned during a voice to voice conversation over amenities and transportation?? Here I sit, under a barn, in the rain- to get one bar of cellphone service, after hiking half way down a mountain, I am Hodgkin's lymphoma and CLL leukemia patient, with no communication, ABSOLUTELY NO TRANSPORTATION OR MEANS TO GET ANY because UBER IS VIRTUALLY NONEXISTENT OUT HERE (rental cars are, of course, unavailable at such short notice, had I known this I would have reserved one two weeks ago when I spoke to the CP agent), none my cancer medication, clothes, etc, have no way to get food or water, all based on gross misrepresentation by COLONIAL PROPERTIES! BUYER BEWARE! This company is not what they portray as upscale cabin rentals whatsoever. The reviews are picked and chosen obviously. Let's see if this one gets posted. I will be following up on every review platform available to expose this rip off!! As well as my attorney for gross misrepresentation at the expense of my health, bank account, and hopes of a relaxing vacation, read more

I really enjoyed staying here. The cabin is huge. There is a wraparound deck with a hot tub, gas grill, and plenty of outside seating. The inside was very clean, but I did my own disinfecting in each room. This was a necessary precaution due to COVID-19. If you're looking for a getaway with minimal to no contact with others, this is your place. Check-in/check-out is contactless. You are provided with a key code to enter. It was so peaceful. I highly recommend. read more

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If you're looking for a quiet vacation this is your cabin. Though, I did advise you not to stay there in a snow storm because getting up to this cabin could be pretty scary if the roads are icy or snowy. If you're driving to this cabin in the spring summer or fall you'll have no problem. The cabin was beautiful. The check-in and checkout was super easy. My kids loved the movie theater, shuffleboard, and the video game. If you're looking for a quiet stay, with a beautiful view off your back deck in the Smokies, this is your cabin read more

Colonial Properties - The view from the back deck - Property Management Near Me - Pigeon Forge, Tennessee

LOVED my experience! Cabin was super clean,organized, fully supplied, and cozy "it was awesome" my husband said Perfect get away to go with family ! Wish the cabin was available for more days because I was definitely trying to stay longer than 3nights. read more

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We had lots of fun at cabin T ! Very comfortable stay and pretty views. Plenty of hot water and kitchen was well stocked with pots and pans/utensils. We didn't have Wi-Fi - Water is hard and left white film on dishes Several chairs broken read more

RENTER BEWARE! We booked a cabin from this company, in November, for mid May. We paid half and the remaining balance was due in May. Our whole family was coming together from various places to be together. We paid the balance the beginning of May. Two days before we were to leave they email us to call. We call and they proceed to tell us that the cabin is sold, they don't' have another cabin that suits our needs,they will start the process of returning our money. They took our money knowing the property was for sale giving us NO warning. So we have no cabin, our money is tied up until they return it and our plans are ruined. WORST COMPANY EVER. Sandra Florida read more

There was an issue that was resolved very quickly and the house was well stocked and very clean. It was overall a great cabin, but would like to be able to make the temperature of the house lower. read more

So we rent this property called Keaton's Firefly Meadow:on Sevierville TN. Trough the app Vrbo. Then I realized it's managed by Colonial properties. The property it's not what it looks on the pictures. They were took 10 years ago and this management don't take care of the property. starting outside, the pool it's disgusting looks like a swamp dirty green water full of dead bugs. There's poison ivy on the pool deck surroundings, wasp nests, spiders, mosquitos by thousand. We asked for service to clean the swimming pool. They send this woman with 3 gallons of bleach and pour them in the water of course it never got cleared.we had to clean the bugs ourselves so the kids could enjoy the vacation. A few of my guests got skin infections. Inside they aren't better, its not clean enough no basic supplies like trash bags,cooking ware only one small fridge with no ice at all, for all the guest, no blender etc.. Bedrooms no cloth iron, not enough toilet paper not enough towel. They never clean the windows they are full of spiderwebs. They charge big cleaning fee I also payed a $100 insurance in case of property damages, and at the end they still charge me $200 for cleaning arguing that we didn't clean properly. To the owner of this property: I think they can improve a lot with the money they charge for this rental. I would not recommend this property or property management To anybody. read more

I really appreciated the customer service. Last minute requests on our part were easily accommodated and mistakes, again on our part, were quickly and graciously remedied. Thank you Colonial Properties! read more

We rented a house for 3 days. The main reason we rented this place was because of the yard, it was large, fenced in & had a miniature golf course. When we arrived the grass was a foot high & we couldn't use the backyard. After numerous phone calls to management they came to cut the grass on our 2nd day at 8p. That only left us 1 day to use the yard. Management was not willing to work with me in any way. Besides this, the shower doors fell off, the ceiling fan on the porch was broken, the box fan didn't work & there were nails protruding from the entrance gate. I have made numerous attempts to resolve this issue & no one has reached out to me!!!! read more

We stayed in Brookstone Village, cabin name was "A Peaceful Getaway." The area was excellent, very close to everything. Check in/ Check out was flawless, employees at Colonial Properties were professional and very easy to work with. The Cabin was another story. The interior of the Cabin had several flaws. The furniture in ALL rooms is very old and uncomfortable, very visibly worn out. The decor is old and outdated. The Leather couch downstairs smelled like dog pee. The air hockey table was about to fall apart. No batteries in some of the TV remotes, after we replaced batteries still could not get downstairs TV to work. Microwave door was cracked. None of the beds were comfortable. will not stay in this cabin again. read more

My little family had a nice relaxing stay at Bluff Mountain Hideaway. Very clean and everything was in great condition. I was pleasantly surprised with the care packages in the kitchen and both bathrooms. We definitely will be back to the same cabin. The views were amazing and the hot tub was nice. read more

I wish I could mark this less than 1 star. I should have read reviews 1st, this place is absolutely the worst. Family member has terminal cancer and we have to cancel 85 days out and are stuck with a $530 fee. All we were trying to do was downsize our rental due to the fact 4 members of the family were not able to make it. I will be making sure to let every person/client of mine know and to pass the word on to NEVER book with this crooked trash facility. May you all have the day you deserve. read more

We stayed at Blissful Wonderland, and let me tell you... it was ANYTHING but blissful. From the moment we walked into the cabin, we were greeted with nothing but problems and issues. We paid a good amount of money for 5 nights, and after two nights, we knew it was no longer safe to stay there. There are major plumbing problems in the kitchen and bathroom. There is black mold in the ceiling above the refrigerator and despite an attempt at sealing the drain in the upstairs bathroom shower, the water continued to pour into the downstairs bathroom a second time after we called them. We smelled sewage in the bathroom (upstairs was definitely worse). The place in general is run-down and in disrepair. It needs a lot of work. Furniture literally fell apart in front of our eyes (and in front of the first repairman while he was there)- we had a broken table leg that was not even attached to the coffee table in the living room, and when he attempted to repair it, the glass top shattered everywhere. He was very kind and came back to clean it all up. He saw my husband sit on a chair outside and witnessed it break right under him. Even he was flabbergasted at the state the cabin was in. The mini-blinds don't open or close, are missing hardware, and are broken and missing pieces in many spots. There are not enough utensils and some drawers are broken in the kitchen. In addition, there's roach/ant spray under the sink...not what you want to see when staying somewhere for a week. The propane tank was empty for the fire pit on the back deck. Someone's clothes were strewn on the ground below the deck and the deck itself needs some repair. I was afraid a few of the boards may give way! We called Colonial when we came back from being out and about on day 3 to the horrible smell of sewage throughout the entire cabin (repairman #2 was again attempting to fix the leaking bathroom problem); it was then that we determined we couldn't stay there any longer and we started trying to find another place to go.This was not a fun position to be in being Spring break week!!! Colonial has refunded us half of our money, but we seek to have the rest of it reimbursed. We should not have to pay for a place that was so unsafe and had so many issues and problems. We were greatly inconvenienced and it made for a stressful time for us on a week that should have been joyful and relaxed. It was very disappointing. There were a number of other things wrong that we have sent to the company privately- however we have yet to receive a response. Needless to say, we will not be staying at any other Colonial properties in the future. BUYER BEWARE!!! read more

The "Amazing Views" cabin was even better than the pictures. The property manager AND the property itself were extremely pleasant. I definitely recommend them. The Lord was with our family on this mountain trip and I appreciate the up close and personal views of the mountains from my gorgeous and comfortable accommodations. read more

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Very easy to book, great communication during our stay. We will definitely be staying at Heavenly Sunsets & Colonial Properties again.

My family spent five nights in Big Bear Lodge and aside from some minor complaints, we had a great time. The cabin was clean, everything that we needed was provided (aside from those things we knew would not be), and the view was beautiful. We did not need to contact Colonial Properties for any reason during our stay but they did contact us, and seemed as though they'd be responsive if we needed them. The minor complaints: pool table had one ball missing, one of the TVs didn't have a remote, the gate between the front porch and side deck does not keep bears out (as we learned when a cub climbed up on the deck railing while we were out there ), the hot tub and the jets in the main bathtub could have been cleaner, and most of the outdoor seating was not particularly comfortable. The beds were just okay. Overall, a cute cabin on a property that feels secluded even though there's a neighbor right next door. read more

We stayed at colonial properties at The Starry Starry Night cabin, and everything was great from check in with the customer service people we're very nice even with me asking many questions, to when we checked out, or the little mishap we had with our hot tub which ended up being a wire out of place, the price wasn't too bad either.. definably recommended read more

Piper's Playground is absolutely amazing and the best cabin we have ever stayed in!! We easily checked in and we're amazed at how beautiful the cabin and area was. Piper's doghouse with bunk beds for the kids was a huge hit!! Cabin has a game room, theater room and huge deck with a jacuzzi. The cabin is spacious and was perfect for our large family. Even better was that pets are welcome....lots of dog decor and even a kennel for larger dogs at the cabin. Also loved the indoor and outdoor fireplaces. The Christmas decorations were amazing. Great company and cabin....will definitely be staying again! read more

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Great experience! We stayed at A Mountain Haven. Exactly as advertised, nice cabin, great view of the morning sunrises and had everything we needed. Highly recommend and we would definitely stay again. read more

Colonial Properties - Property Management Near Me - Pigeon Forge, Tennessee

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Good morning. Im hoping both the owner of Colonial Properties well site owner for Keating Moose Manner see this review. We have stayed in the Smokies over 15 times. Each time has been a beautiful retreat. Colonial Properties tag line is "where dreams".. I will stop there. Our dream has been a nightmare. 1. 19-20 degree weather with no downstairs heat. Weve made 2 calls. The one time someone came out instead of resolving the heat downstairs they turned the upstairs heat to 82. 2. No outside lights work. It feels unsafe everytime we had to unpack or get out or in the car. Not to mention bears raccoons etc- we cant see anything . 3. The dryer for 4 pieces takes 1.5 hrs to dry. If you plan to stay for a long time, dont plan to wash here. 4. This cabin is near a sewage/waste plant of some sort. Instead of walking out to the wonder mountain air it is covered in a mix of dead animal/human waste smell- like a port o potty exploded onsite. If you have breathing issues of any kind, this is not a great fit. 5. Although there is a ramp to help ADA it does not have any type of grip installed on it to protect from skips and falls- photos below when my husband fell after the rain. 6. The big one. Typically nights here range $177-$220. It was doubled for the holidays. Typically I could understand being the holidays- but then come our largest issue BUGS. Night one, we thought it was just coincidence the 5-10 beetles that fell on us and bed as we slept. Through our next full day we learned the truth. Over 50-100 beetles on each window sil On the ground, dropping on the table (5-10 each sitting) on other beds- then our room- our children woke up screaming with over 10 on each. They crawled through the floor boards, all over the ceiling - we have a bag of bugs collected from that night of at least 50 bugs. Weve also had to sleep with lights on. When I called Colonial I was told they were "lucky" as if we should feel blessed and they were a phenomenon. There are also no places to put your belongings awsy from these bugs. No dressers and closets are so full of junk you cannot even hang a coat. The office asked if we saw the photos. Those unfortunately did not show the raining bugs that will pelt you in your sleep. I spoke to neighboring cabins who none had this issue. A "cleaning crew" showed up , unannounced and did not knock. They came with only a trash bag and broom; not a vacuum or dust plan; or any cleaning supplies ( did I mention you could draw in the dirt on everything) The maint man fussed at the team for it being so filthy and the bugs. His "idea" to rectify was to sweep them from the second floor balcony falling ALL over the downstairs. Thank God I was there to stop him. Beetles and roaches ever. When I called the office she offered for us to leave with a refund ( it's thanksgiving week, were 14 hours away and the rest of our guests werd on a plane here). Being the holiday NO one had openings, otherwise we would have taken her offer. We have two more days and spend time morning and evening cleaning up these unwanted guests. We fear and are quite certain some with come home with us . Im already looking us preventative care. This cabin is not a "dream", its a nightmare. Youd like save yourself money, be warmer and encounter less bugs if you camped outside- not stay in this "luxury cabin". We have stayed many places but never any experience like this. My kids begged us to go home when the Smokies are their happy place. Owners- thus cabin needs to be cleaned well and inspections done where the bugs are coming from. Im certain Colonial has many beautiful cabins to stay in. This one is; however needs work before the next guests arrive. read more

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My cousin always talked about renting a chalet/cabin in the Smokey Mountain area near Gatlinburg,TN. He did this with a few of his buddies many years ago and talked about doing it again mainly because it's such a great deal. Why would anyone stay at a hotel? Now the time has come and we checked out the available houses for rent on the website. The pictures looked just like the cabin. We stayed at the Happy Heart that was suppose to house 6 people. On the listing, it showed 2 king beds and a sleeper sofa, but they didn't mention the upstairs loft area was a full size sleeping mat. The cabin was much bigger than I envisioned, namely as a enthusiast photographer, pictures can be manipulated to make things look bigger. It's the same theory that celebrites look larger than life, but when you meet them in person, they look small. Fortunately, the photos look just like real life, if not better. Being that it was the holiday season, the entire cabin was decked out with 2 Christmas trees, holiday knicknacks spread all around. The hot tub outside was already hot when we got there. Check in, check out was simple. We barely arrived before closing time, but it didn't really matter as the house is keypad code entry. Everything was clean, the cabin was lit up and heated when we showed up, all in working order. Separate thermostat controls for upstairs and the main floor. The only thing I would say is that the kitchen is not stocked with cooking spices, salt or oil. Towels, soap, shampoo, dish detergent, pots and pans, plates, utensils, a packet of coffee, coffee maker, single serve laundry detergent were provided. Techwise, we had the Verizon 4GLTE wifi hotspot. CRT TV's with DirecTV, VHS, DVD player, there was not much to watch, so if you wanna sit in front of the boobtube, bring some DVDs. There are lots of cabins on the hillside and pretty close to town of Pigeon Forge, Gatlinburg and Seiverville. read more

Colonial Properties - Christmas in the cabin - Property Management Near Me - Pigeon Forge, Tennessee

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