The cabin was very nice and cozy. The only complaint is No toilet paper and spider webs. read more

Jump'n Inn Just checked out this morning... so for my real review. The extra money for the pool is not worth it. There is no handrail to go into the pool. And if you look at the pool pictures you get in near the cover. The first and only time, I tried to get in, I fell flat onto my back. The liner is vinyl and it's slimy plus no handrail makes for a horrible time. There are no steps to get into the hot tub. I never even tried it. It said 94 degrees but felt much colder. The arcade game's color is messed up and not center, hard to play. The pool table is nice, but a full size cue does not fit, which is all that is provided. And watch your head cause you will smack the wall. For pluses, there is a washer and dryer which is wonderful. It was quiet. The first night there a cabin two down was having a party and smoking marijuana which you could smell in Jump'n Inn. To be honest the washer and dryer is the only plus. The mattresses are hard as a rock. You trip over a rug when coming in the front door, the couches are beyond uncomfortable, a spring will be up your butt. The showers on the main floor are huge, but you step over a 2 foot wall to get into the shower. It has a single tiny shower head for being so huge. Overall not worth it. read more

Colonial Properties - Property Management Near Me - Pigeon Forge, Tennessee

The house was private and just far enough a way from town!! Made for a good time together with just us two. However we did have to call multiple times for things. the hot tub was nasty when we got in, our jacuzzi in the bath tub didn't work, we had to exchange our towels in town (more could have easily been left in the room), they also did not tell us to bring our own toilet paper (minor issue but would have been nice to know ahead of time). we also had to call to hve the fire place turned on. (But it was the start of season so might have been a little early) Over all we had an awesome stay! The bed was comfy! They were also very prompt at taking care of everything!! Will be back!! read more

We booked the cabin 3 months prior to arrival. We were getting away for celebration of our anniversary. Cabin was advertised as having a hot tub and that was the primary reason for choosing it Well apparently, the hot tub broke sometime after booking our reservation and we were never notified by Colonial Properties of the change in advertised amenities. WE ONLY BOOKED THIS PROPERTY FOR THE HOT TUB! Staff was extremely unaccommodating and unwilling to offer a change in cabin, or a discount on the already paid price despite cabin now being advertised for over $100 less per night, nor did they offer an apology or even an understanding of our extreme dissatisfaction. After maki three calls, I was finally informed that a senior manager would call me in the morning. When I received that call, it was the same person I spoke to the night before. The manager did not even feel the need to call me! I was told that they were offering $25 per night refund. Now to understand the price difference: we paid a total of $750 for two nights. Their website was advertising the same cabin for $480 for two nights at the time we were staying. They did not acknowledge that this was a problem for us. Never, and I mean NEVER book with these people.! read more

Nice property on street with about 7 other cabins. Our back porch was screened in. Peaceful having our morning cup of coffee. Moreover the hot tub is also on the screened in porch!! Unfortunately privacy is suspect, due to of potential nosey neighbors. Washer and dryer is provided if you soil clothes while hiking. Has a running toilet upstairs that was attempting to be repaired the same day Colonial was notified!! The toilet probably needs replaced or new internal components. Overall nice cabin!! read more

Our cabin was Hanky Panky in Pigeon Forge and I had no complaints. The cabin was beautiful. I would love to stay there again. The day we arrived someone from Colonial called to check on us to make sure we didn't need anything. Thank you for a most enjoyable stay! read more

Stay in the Buck Naked!!! Hell no! Put your clothes back on and run the hell away!!!! Do not waste your money. This was truly a disappointment. We were looking forward to a relaxing and enjoyable Thanksgiving holiday only to stay in complete discomfort for 5 days. Of course, we made the best of it because we have so much to be grateful for. Upon our arrival and stay at the cabin, we noticed the following deficiencies: Housekeeping - The cabin was not cleaned. The toilets had fecal matter. The floors/rugs were dirty. There were dead bugs throughout the cabin. The windows facing the back porch were dirty inhibiting the view. Every surface was dusty. The "clean" bath towels had a musty order. There were no mattress pads/covers on the upstairs and basement bedroom beds. After multiple phone calls about the need for housekeeping, housekeeping arrived at 6 p.m. on Thanksgiving Eve and only had time to sweep/vacuum and freshen the bathrooms. Furnishings - The leather couch is broken and the faux leather is shedding. The remaining couches are extremely dirty - riddled with stains and marks. We had to use the extra linen to cover the couches before sitting on them. Appliances/Kitchen - The dishwasher is not working. The dishes in the cabinet were dirty. Certain areas of the kitchen were greasy. The kitchen was not fully stocked with utensils - measuring cups, serving spoons, etc. No iron and ironing board. Pests - There are possums/raccoons in the attic and walls, and can be heard throughout the night. Their activities in the attic caused debris to fall from the ceiling on every surface of the loft, including the bed. There were cocoons in the draperies. Safety - The deadbolt lock on the back door did not work. (It's since been replaced.) The railing in the front porch is not secure. One of the rocking chairs is broken. The leather couch is broken. A disabled veteran injured his back while attempting to sit on the couch. Miscellaneous - The fireplaces did not work. The TVs in the master and loft bedrooms did not work. The draperies were dry rotted. The water shut off on Friday morning from 2 a.m. - 8:30 a.m. We were not put on notice of these deficiencies at the time we made the reservations; otherwise, we would not have reserved this cabin to spend our Thanksgiving holiday. Filthy nasty dirty read more

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This was my family's first time at a cabin. We stayed at Piper's Playground in Sweet Memories cabin in Sevierville, TN. We were excited and expecting a great weekend getaway. The cabin itself was beautiful until you looked at all of the cobwebs and spiders in the rooms. The lamps shades were dusty. The 1st and 2nd floor showers had black looking mold. Dirt and stains on the futons. This wasn't the weekend getaway we thought and we will never rent from here again. Check in was after 4 pm for cleaning and inspection. But why if it wasn't inspected properly. read more

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This was the worst ever vacation I booked in Tennessee. I stayed at Mountain blessing. The internet SUCKS. The 4 days I stayed 3 of them I spent watching TV in my truck and it was cold so I had to keep my truck running.I had to use my phones Hotspot to even watch TV in the cabin now I am left with a huge data bill after paying all the money to be in a cozy cabin and it was not anything cozy about this. My advice DO NOT USE THESE PEOPLE. GO SOMEWHERE ELSE. If I had read the reviews they would have never got my business. Just beware read more

what a great time we had! loved the property, couldn't have been better for our birthday celebration. We had a couple of minor issues, slow drain & hot tub. I dreaded calling since customer service these days is nonexistent. They were GREAT I haven't seen customer service like this in years. They had someone out to the house the same day to address. They followed up with calls or text to ensure everything was good. most importantly they treated you like a VIP & they were genuine. I plan on going back & would highly recommend. read more

Most disgusting and dirtiest cabin we ever rented. Outside probably never cleaned, tabel broken, chairs dirty with bird droppings. Inside dishwasher still full with dirty dishes. All blinds and verticals broken with big holes in it. Maintenance guy came and said it is gross and he will send cleaning crew. Nobody came. All furniture outdated and needs to be replaced. read more

BEWARE!!!! Specifically, if you sustain an injury at the property due to lack of maintenance. I stayed at 6706 Magic View in January 2022, where I rolled/sprained my ankle severely on an exterior step that was missing some stone veneer. After several months of back and forth and repeated follow ups with Colonial Properties, they agreed to pay the full amount of my medical bills. After they requested and I sent medical records and statements from my doctors, they then stated they would pay 50%. After I disputed that, they offered to pay the full amount if I signed a waiver. Sounds reasonable, right? Well, in the waiver, it stated I had already received the payment and the matter was settled. Since I had not (and still haven't) seen a dime, I requested the verbiage be changed, and was even willing to sign an additional document once the payment was received. They refused to update the wording or forward me their liability insurance information. After this, I started having pain in the same area again and decided to wait to move forward, since there was no time limit given to return the document. After the pain subsided, I sent in the document. I received no response, followed up and called. To which they said too much time had passed and they have "closed the file". What I find especially ironic is that in one of the emails they said on Thu, Aug 11, 2022 at 9:44 AM DeAnna Jinks, deanna@smokymtndreams.com wrote: The language stands as is. We are a respectable business and been established since 2005. We will honor the agreement to send you funds if you just sign the release form. So, in short, don't stay here. Your ankles and wallet will thank you. read more

Stayed in river hideaway beautiful location . Easy check in and check out. House was nice with perfect view of river. Wish lower deck at water was open for fusing. Ate at Preachers Bar-B-Q near house was fabulous. Would stay again ! Video game is basement was fun for adults and kids. read more

Colonial Properties - View from deck! - Property Management Near Me - Pigeon Forge, Tennessee

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The condo was beautiful! Clean, plenty of toilet paper and paper towels (there were 5 adults) one overhead fan was not working but it was so high up it probably wouldn't have helped. The only thing was a few light bulbs were out. But over all it was awesome! My brother even caught a glimpse of a bear at the corner of the property one morning. I would highly recommend this place and company. read more

Keaton Cozy Cabin. Please don't waste you time with this one! Been going to this area evey year for seven years. This place is the worst. Non maintained, bare minimum on everything. Plumbing is backwards in the kitchen, no ice maker, furniture was tore up,no decor at all,no views, can't adjust ceiling fan, stuck at full speed. Owner just doesn't give a crap!! Only adding a star because it's mandatory! read more

Horrible. I had to put up with roaches, and Amanda from the office made it clear she was not sympathetic to the situation. Even with me explaining my ten hour travel, lack of sleep, and being unable to decorate for my fiance's birthday, which is why we booked the cabin. No consulations were offered, not even an apology. A crew did come out and spray, though I'll never stay with you all again. I will be posting pictures and videos to my social media as I am an influencer. I will also place on Yelp, YouTube, Trip adviser, Google reviews, and more. read more

Five little bears cabin in gatlinburg tennessee. Awful experience. Cabin need renovations interior and exterior. Furniture outdated, stained and dirty. TV cable didn't work. Bed comforters stained. Bathroom rugs stained,gray-black. 2 games in game room and they were outdated.. This was my first and last cabin rental. Definitely not worth all the money I paid. read more

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I will not be giving Colonial Properties any stars at all and here is why.... (I had to at least give one or I could not post my review) 1. The steps to the cabin were extremely steep and dangerous. The railing did not start at the top so the first few steps there was nothing to hold onto. There were big and little rocks everywhere which made it very easy to trip, and we did. At night there was barely any lighting and the rain made it extremely slippery causing a dangerous situation. We spoke of this when we arrived on the phone and my family and I were concerned. Amanda said if we decided to leave we would be fully refunded. Unfortunately, we could not find other accommodations and we had just arrived after an ap[proximate 14 hour drive from NY. Due to these circumstances we had no other alternative but to stay here.The pictures on the Colonial Properties website does not depict the actual entrance to this cabin,. It is very misleading. I am handicapped, having 2 back surgeries and my parents are elderly and unstable. Their ages are 80 & 78. If the picture on the site was accurate I would have chosen a different cabin. This made our vacation an uneasy and stressful one, coming in and out of the cabin. 2. There really was no parking spot for our car. We parked at the very top of the steps. When we would get out of the car, as I said before, there was no railing at the top and nothing to hold onto to get down the first few steps off the blacktop. 3. My children were staying in the bunkbed room on the lower level. Tuesday August 2nd at about 2:15 in the morning my daughter found a bedbug in her bed and a bedbug on the towel in their room. She got out of the bed so fast that she didn't get a chance to take a picture of that one but she did get a picture of the one on the towel. She came up to tell me and my husband. I told her to get all her things, wake her little sister up and get out of the room. That was when we decided we needed to leave. Please see the pic of the bug below and another pic of a review that was found from a few months ago that I did not see before we came. It states that there were bedbugs in that cabin. When we left we decided to leave our pillows to make sure we did not bring any bugs home. Please see pics of those pillows (some very expensive) and we would like reimbursement for. 3. When we arrived all the AC vents were closed. My husband had to go around and open all of them in the rooms. Not what you want to do after a 14 hour drive. 4. The doors did not close or lock correctly. Service did come out and check them. 5. The water was unregulatable, my daughter burned herself getting in the shower. Service did come out and check them. 6. The rug and couches were worn and dirty. One of the couches seems to be listed in the review picture above from a few months ago that also had an issue with bedbugs. One of the couches had stuff/dirt in between the cushions. There were also a ton of cratches on the wood floor. 7. Outdoor furniture was not wiped down and cleaned off. The BBQ was filthy. You can also see the ground is very unstable. 8. We walked by the dining room table and found a discolored liquid that had been sitting in one of the bowls. 9. One morning we went to cook breakfast and the cooking and eating utensils still had food on them. We had to wash everything before it was used, which we should not have had to do. 10. You should have listed on your site that the tv channels are whatever the owner chooses and pays for. In the living room we could not get any children's channels on the tv. There was no tv in the lower level room and your website showed a picture of that room with a tv in it. The game room tv would not play the gaming console. We left the cabin on 8/2 at approximately 3:45 in the morning after getting all of our belongings ready to drive back to NY. We were supposed to stay till Friday 8/6. We packed as much as we could but had to leave food as it would have gone bad on the ride home. We did not have time to empty garbage pails or cleanup towels which after the bug situation we would not have touched anyway. My family and I expect a complete refund for the issues and inconveniences we endured on our trip. My husband and I had to take our two children, elderly parents and ourselves in the middle of the night with nowhere to go and drive all the way back home to NY. I truly hope that your company chooses better accommodations for your future guests and make sure the cabins that you have listed are accurate descriptions. Please respond as soon as possible. Elizabeth Moschetto I had to call back today Friday 8/6 because no one responded to the above email. I spoke with Amanda and they are only willing to refund me $136.89 for my inconveniences. I even expressed my concern about the review that was posted online and of course she had no recollection. To be honest I could go on and on. No one stay here!!! It was disgusting read more

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Our stay at Piper's Playground in Pigeon Forge - family of four with dog - was wonderful! Property was as pictured, albeit with some wear and tear. It was, however, an expected amount, acceptable, and did not detract from the experience. The cabin sits at the top of the drive and offers a feeling of seclusion. A quiet retreat from the busy-ness of Pigeon Forge and Gatlinburg, it's located right between the two, just off the parkway with easy access to everything. The jacuzzi tub was not working when we visited, and the master bedroom is about due for a new mattress, imho. Everything else, including the hot tub and two fireplaces, was up to snuff and very enjoyable. Kitchen was well enough outfitted (although be sure to bring salt and pepper :-). Staying here really made all the difference. It was so nice to have a quiet, comfortable place for our family to come home to after a fun-filled day in the Smokies. read more

Great communication from booking through checkout. Lots of room in the cabin, and nice location. Any issues we observed were minor and just around updates it could use. Certainly nothing drastic. read more

We stayed at one of the cabins and can I tell you how cozy it is. My children loved it. Beautiful view every morning. Full kitchen, had 3 spacious rooms, air hockey for the kids, nice porch around the cabin and a hot tub over looking the woods. Just beautiful. Will definitely consider coming back! read more

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Cuddle Up in Sevierville TN was an excellent place to stay. Other then when my wife and I arrived the temperature was in the 20's and the cabin's heat was not turned on. We are from Miami and it was shocking how cold it was (we are still laughing about it). Cuddle Up was clean, in a beautiful location, secluded but closed to everything. The neighborhood was quiet, plenty of space for our dogs to run around and even the neighbor's friendly dogs came by and visited. The cabin had all the amenities needed. We would love stay there again when we go back. read more

We went to Tennessee to not only celebrate our 20th wedding anniversary but to look at possible retirement places. We loved the cabin and the surrounding areas! We would recommend!! read more

Colonial Properties - The view from the balcony - Property Management Near Me - Pigeon Forge, Tennessee

We stayed at Red Fox Inn. Please Do Not rent from this Company. Find another Cabin Rental Company. We arrived to the Cabin after dark to find the worst nightmare possible. The Cabin was dirty, the blinds on all windows and doors were missing several panels therefore no privacy. The floors and appliances were filthy. The bathtubs and toilets looked like they had never been cleaned. All the handles on the dresser drawers were coming off or had been torn off. The upstairs toilet seat fell off when I tried lift it up. The ceiling vent fan was falling out of the wall. I phone the Company at 10 pm to advise them of all the issues and asked for another Cabin to stay in. I was perplexed at the non concern I received. She said she would have Management call me the next morning she could not place me at another location. The next morning I received no call, I had to place the call myself. The Manager gave me the indication that all this was not her problem. She blamed the owner. I asked for a small refund to compensate for the $ 1400 I had paid to stay for 5 Days. She said there was nothing she could do for me. We left after the first night and stayed at a hotel. Please Beware of this Company. Stay some where with better Cabins and access to the propertie. read more

The cabin we stayed in was beautiful but when we had a couple maintenance issues - hot tub was green, slimy and smelled they promptly sent out two maintenance workers who had no spa treatments or even a required filter for it. And after paying a huge cleaning fee for the cabin we were not happy. They sent someone else later well after what u could call an appropriate hour after we asked someone to return the next morning. The office manager was less than nice about it. The next day when the master bathroom toilet would not flush I was not looking forward to speaking to them again, but had to. When the cable kept flickering on and off and when the exterior porch light would not illuminate I didn't even bother calling they were that unpleasant to deal with. Would not recommend this agency at all!! read more

Colonial Properties - Green slimy smelly hot tub - Property Management Near Me - Pigeon Forge, Tennessee

if I could leave a zero star I would. I had high hopes that this cabin would be awesome because of the pictures. We get there and there is no electricity on upstairs. There is no AC in the whole cabin. We call maintenance and they come over and fix the AC, but said the rest of it wasn't emergent. An electrician comes the next day to fix some stuff, but the power continues to go out and we have to keep resetting the AC. Somebody came to fix the Wi-Fi and we had to continue to reset it. There was exposed smoke alarms, and wires all over the house. Some of the smoke alarms didn't have batteries or only one part of it was attached to the wall with wires hanging out. Broken doors, outlets hanging out of the wall, broken baby gates, broken ice machine, tub full of water and dirty, the doors wouldn't lock. I paid over 3,900 for this cabin for five days. And then I called management after sending multiple emails and a few phone calls about it. all they offered me was a $600 refund, which is less than one night. For being a cabin that is advertised for family and kids. This was an absolutely horrible place to stay. After we left, we have contacted the fire marshal to go out and do an inspection because that house is not up to code. And we have also contact the better Bureau of business Over this businesses refund policy and poor management. Beware and do not stay here!!! This should of been a full refund for all these issues!!! read more

We stayed in Gatlinburg Treasure cabin (reservation 75026) 2037 Luzerne Dr. Gatlinburg, TN Check-In: 06/08/2022 Check-Out: 06/11/2022 This property I was rented to us by Colonial Properties-Cabin & Resort Rentals We had several issues during our stay which I have documented below. I wrote an email to the reservation manager Ms. Amanda on June 14, 2022. I did not receive a reply so called her on June 21, 2022. She acknowledged receiving the email and stated that a maintenance person was sent (he only fixed the kitchen faucet). She did not offer any comment. I asked her if my email not worthy of a reply, "she stated I am not saying that" she did not have any thing else to offer. I asked to speak to someone higher up she said I am the Reservation Manager and there was no one else I could talk to, so I thanked her and hung up the phone and decided to write this review. I have 24 pictures documenting the issues we had which I had sent her along with the email. I am not posting all the picture here just a few for anyone thinking of renting this cabin will know what to expect. Your Claim made on the website: "We're confident that your time with us will exceed your expectations in every way!" It did not, unfortunately. Your Claim: Wow! This space offers an absolutely breathtaking view of downtown and into the Smokies. View is blocked by the overgrown tree Branches-See my picture. Your Claim: Flat-screen TVs,- One bedroom does not have Flat-screen TV It seems that the owner of the property has not invested in the upkeep and upgrading of this cabin. I am deeply disappointed. I feel I did not get my money's worth by staying here. There were many issues during our stay which I will list below. The sink faucet was loose. Left side (from inside) Bedroom entry -glass sliding door did not open. We could not close the blinds inside the glass sliding doors in both bedrooms. In the morning the sunlight streaming through, woke us early every day and had no privacy in the bedroom. See my picture Both bedroom doors from the circular staircase were difficult to open and close as they were jamming against the door frame and the floor, probably from the cabin settling. Opening caused a lot of noise waking up my brother in the next bedroom. Left side (from inside) Bedroom fan light did not work.See my picture We were 2 couple -4 adults but there were only 3 dining room chairs.See my picture Garbage can lid was missing. Keeping it open with food scraps attracted bugs. Most of the above problems were pointed out to your maintenance person-Eric which he documented with pictures. All he could do was to tighten the kitchen sink faucet. Regarding the blinds (inside the glass sliding doors) he said some magnetic part was missing in both bedrooms and will need to be ordered. He has the picture of the place where the part is missing. He tried to close the blinds but it did not work. Upper and Lower Deck (outside) the wood panels need staining/painting and or replacing. The wood is buckling and the screws are sticking out. See my pictures. Door knob on the upper deck is loose and the deadbolt face plate has a missing screw, making it difficult to secure the door. We had one of the black bears climb up to the upper deck. See my pictures Couple of the chairs were dirty and the glass window on the outside had cobwebs .See my picture. Appliances and utensils need upgrading. In some of the pots Teflon had peeled off. See my picture. Eric has the pictures. No proper bowls for cereals. Cobweb on the one of the bar lights. See my picture Bulbs were not working on the bar light, in one of the bathrooms, surface light under microwave. See my pictures. TV in the Living room had only 2 channels on HDMI 2. Tried all other inputs- Message: No signal. See my pictures. I wish I knew about the steep driveway and the circular staircase inside. Both were difficult to navigate. Every time driving up and down the driveway caused the underside of my car to scrape against the driveway. I will have to have my dealer check underneath for any damage. I have a 2020 model Lexus ES 350 with just 15,000 miles. Driveway need to be resurfaced and leveled and a mirror needs to installed as there is a blind spot going down for vehicles coming from either direction with potential for accidents. I had to have my brother walk down the driveway and look out for any vehicles coming from either side. Suggestions: Post signs inside the cabin regarding the danger from bears and what they are capable of. Not all guests coming from various parts of the country or abroad may be aware. Trim some of the branches in front of the upper deck to get a better view of the valley below. M read more

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Stayed 2 nights at Big Timber cabin. Love the large logs. That's why we picked this one. Very Cozy cabin. Master is upstairs. Bedrooms downstairs. A few minor issues as with many rentals but would stay again. We did eat out mostly only 2 night stay. Just 5 minutes to most Pigeon forge spots. Smokey mt dreams did good job with all arrangements exc Thanks from Tucson Az read more

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Great place no problems other than the hot tube.called and they sent a guy right out and he fixed it were I had pushed to many buttons and set it wrong not knowing what I was doing and was as nice of a person you would ever want to meet . read more

Near it all is a great cabin close to the action we will be back for sure ! We give it 5 stars because it was excatly what we needed

Reservation #138084 Reservation originally made through Josh Hughes They moved me three times to different cabins that were of lesser value than the one I paid for. The first time they moved us, they called a week after placing the reservations, and told me that the place I had rented was being taken off their site. No big deal. They offered me a crappier cabin, I declined, sent them a link to a cabin that was the same value. They said great, booked me for that cabin. The second time they moved me, they said the owner was getting the floors done on the cabin I chose after my first reservation was "canceled" by them. They did it the day before the trip, and "Josh" claimed he called but I had no missed call from him. I even checked my phone bill. Nothing. When we arrived at the cabin they moved us into, we had no running water, the fireplace didn't work, and the tv didn't work. They had one DVD available to watch, ironic it was Anger Management. Since we had no running water, we couldn't brush our teeth for the night and couldn't make coffee in the morning. I then proceeded to call more than three times, each time to be put on hold. This was also at about 9 a.m till almost 10 a.m because they would not speak to me any time I called. Finally I called a sixth time and when she asked can I put you on hold I said "No I have no running water and you keep putting me on hold." Worst almost $600 I spent. It took until almost 4 p.m. before they had us relocated into another cheaper cabin, than the very first one I had reserved. Never reimbursed for the difference and didn't add an extra night for the total inconvenience. When I told them the issue was no running water, it took them another hour to send a repair man out to tell us he couldn't do anything. Then another 30 minutes for us to get a new cabin. Nothing reimbursed and we essentially wasted a full day because we couldn't shower, we couldn't go anywhere waiting on the repairman, we couldn't prepare food because we needed the water with what we brought, and they refused to even talk to us about anything until "they assessed" if the pipes were frozen. Save your money, this is a scam. They don't care about customer service and will try and have you change your cabin to a lesser value. Such a scam. Update: My friend stayed with us and lost her book here. She called a week after our stay and asked if the book had been found after cleaning the cabin. The customer service than told us they hadn't had anyone out there to clean the cabin and lost items are our fault. She proceeded to tell them our experience was terrible and they had to relocate us because of no running water and didn't allow her the time to make sure she got her book. After she questioned why it's been a week and they haven't cleaned the cabin, they agreed to check and see if the book was even there. Found the book, took another week to mail the book. They don't clean their cabins for over a week? We had no running water and couldn't flush the toilets. That's gross. Cabin I booked first: Absolute Pleasure 2nd Cabin (redoing floors cabin): Dream Scape 3rd Cabin with no running water: Above and Beyond 4th and last cabin we finally ended up with: A Happy Haven The cabin we ended up with was more in the mountains but the views and cabin were crap compared to what I originally paid for. read more

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So great! We've stayed here before and were equally satisfied. Wouldn't change anything, but wanted to let you know that the shower head in the master bath drips when off, and rear right stove burner wasn't working, but otherwise this place was as amazing as we remember. Thanks so much for the peaceful getaway. read more

Bears Hideaway We stayed at Bears Hideaway with two other couples (6 total). I wasn't personally involved with booking the cabin, so I cannot speak about that transaction, I can only speak of the stay at the cabin. Location - The location is both good and bad. It's located about 5 minutes or so from Dollywood, which was great for us because we were going there one of the days of our stay. It can also be bad, because, unlike how it looks on the website, the cabin is located along a street with a bunch of other cabins along it. I think I'm a little spoiled, because last time we stayed in the Smokeys, we stayed at a place in Wears Valley that had amazing views and didn't feel like it was 40 feet from the next cabin. I get why they take the pictures like that, they want you to think it's by itself in the mountains, however, this cabin isn't and it's was very easy to hear normal conversations form other cabins in the area. Also, be careful on the steps leading to the back door, they're pretty slated and will throw you off your step when you first step on them. View - The cabin does has somewhat of a view. I feel badly for the cabins down the hill from us. How the cabin is facing, you aren't able to see the sunset because of the trees right next to the west side of the cabin. Beds/Baths - There are 3 floors in the cabin. The main floor, which you come in from off the small parking area/driveway has a bedroom and a bathroom. They are not connected and the bathroom is very small. You can't have two people in the bathroom. It won't happen. We used that bedroom/bathroom. The bed was very had. Both nights we were there I woke up about every 45 minutes to roll to another side so I didn't get bed sores. Also, the shower handle that controlled the temperature of the water would fall off, making it hard to change the temperature. The house also had a room downstairs with a bathroom, as well as a room upstairs, which had a jacuzzi tub. Kitchen - The kitchen was small, not a huge deal for a lot of people, but we tried to cook a couple meals in the kitchen and people had to use the dining room table as counter space. Speaking of the dining room table, half the chairs had problems with the seats, you would sit down in it and feel like you were falling through. They only give you two dishwasher tablets for the dishwasher, so use them wisely. It would be nice if they supplied you with a little thing of dish washing soap. Living room - The living room had a large, projection style big screen. The two remotes didn't turn the tv off or on. That was relegated to the button on the from of the tv. My parents had a big screen in the 90s. I never had an issue with the picture until I saw an HD tv. This is the same case for this tv. The picture was terrible. The color was off so everything looked yellow. Like the people on tv had jaundice. I know, I know, you don't come to the mountains to watch tv. But after a long day at Dollywood, that's all we wanted to do. The couches were comfortable enough, each the love seat and couch had two built in recliners. The fire place was gas, which is nice. The way you turn it on is a dial by the side of the fireplace. It's one of those timer kind. So as you enjoy the fire, you'll subconsciously wonder where the ticking bomb is. Was this the worst place I've stayed? No. Would I book this same cabin again? No. For the time we stayed there, it was okay. I will not miss that bed at all. read more

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I will never do buisness with them again, hot water wouldn't stay hot, hot tub hadn't been cleaned in I don't know how long, no chlorine, a horrible experience overall for the type of money we spent we expected so.much more. I believe they have multiple listing and when we recieved our it wasn't what we thought we rented. Neighbors were shooting there guns off. Communication was just not there with our host either. read more

We stayed in the cabin called Blissful Wonderland. The cabin was dusty, dirty, rundown and broken. When the upstairs shower poured water into the kitchen I text and called the emergency number. No one came. As the week went on we noticed a raw sewage smell over taking the cabin. This worsened each day and by the 4th day it was hardly tolerable. It was Thanksgiving and we live 10 hours away so we were stuck. I called Colonial Properties 4 times before speaking to a manager. It was clear they knew about the issues and didn't care. read more

We stayed at the Wandering Bear cabin. Cabin was clean. Beds were ok for the two nights we were there. The only thing I would suggest to the owners is to have a book or something to list nearby food places and also what needs to be done at checkout. There was nothing in the cabin listing checkout instructions. I had to find my email with the rental agreement to see what we needed to do. Otherwise it was good for our short stay. read more

Great for a quick little family getaway. It was in the middle of all the action, whether it be Piegon Forge, Gatlinburg, or the Great Smokey Moutains National Park. The cabin was quite clean and very comfortable. The people at Colonial Properties were friendly and helpful. It was easy to set up. We will definitely be using then again to plan another adventure in the area! read more

Our cabin was absolutely gorgeous and generously stocked. We had one non-emergency issue and they came out and fixed it right away. Great communication as well. Highly recommend staying at Misty Morn! read more

I'm always nervous to book a cabin sight unseen. Especially with a rental company I've never used. But we are very happy with our experience with Colonial Properties and our cabin "Bear Cub Den". The check in process was a breeze! All forms are signed online. They email you the directions the day before and the door code 5 mins prior to check in. The cabin was very clean and absolutely beautiful! Although I must warn you, the drive to this particular cabin is extremely steep and the space for parking is small. This one is located on McCarter Hollow Rd. in Hidden Springs behind Dollywood. The only problems we had was a broken fireplace in the living room. Unfortunately they didn't have the parts to fix it so that was a bit disappointing. And the jets wouldn't come on in the hot tub but that was quickly fixed by the very nice maintenance crew. Also the sheets on our bed were too small. If you've ever slept on a bed with too small sheets you k ow how annoying this can be. I do think they should provide more essentials for guests that book an entire week. Two rolls of toilet paper was not sufficient for 4 people for 6 days. When you're paying that much money you shouldn't have to go out and buy things like that. All in all, We had a fantastic stay and will certainly book with Colonial Properties again. read more

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16th wedding anniversary getaway I decided to use Colonial Properties to rent the "Wonder Lodge". I was very hesitant about staying due to the Yelp reviews and also on other websites. I tried to cancel my reservation because of it and the young man was very nice and reassuring that the cabin I rented was nice and they do value their customers. They sent me the rental agreement and explained in detail how I would be getting another email advising the cabin keycode the day of check-in at four. I received my keycode email the day of check in promptly at four. We had been on the road for ten hours when we arrived at 4:30. The cabin was ready for us right off the parkway close to all of the attractions the smoky mountains have to offer!!! The cabin was clean and beautiful! They even had the hot tub ready for us!! WOW!!! I was totally taken by surprise, we had wifi, and direct TV on flatscreen tv's. There was cute loft with another bathroom,bed and TV. If you want great customer service, reasonable prices for beautiful cabins, then contact Colonial Properties. It made my 16th wedding anniversary special! I am now looking at going back for Thanksgiving!! read more

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