Apex property management has been my property management company for awhile now and I have nothing…read morebut good things to say. Curtis returns emails and calls swiftly and explains everything in depth. He treats everyone fairly and I'm very happy with my decision to hire this company. They have in house maintenance and work with local companies to get great rates. As an out of state owner I'm so happy to have Curtis and Apex taking care of my home!

From the owner: Apex Property Management provides a variety of property management services for residential…read moreproperties throughout Knoxville and the surrounding areas. We provide the best quality service to our residents and our owners, to help manage properties more efficiently and effectively. We are your one-stop source with the dedication and experience to handle all your residential property management needs.

Absolutely do not use or book anything through this joke of a host!! Had a place booked and check…read morein was at 4 PM. I showed up at 5 PM. And the room was a wreck. So I messaged them and they said they would fix the issue. (Private area hair all over the toilet, bed sheets all messed up) etc.. I told them I would be back around 8 PM that evening. And guess what. The room still hadn't been cleaned. And all I get when I text them is "We will update you shortly". I ended up having to drive 2 hours back home and completely cancel my plans for the weekend over this! I've tried requesting a refund multiple times. But ended up getting blocked through Airbnb! There's a special place in he.. for clowns like this! You've been warned. If you want your money stolen and show up with the property looking like a used set. Be my guest. -10 stars.

I rented a cabin in Gatlinburg 8/28/2026 - 8/30/2026 online through VRBO with Avada. When I arrived…read moreto the cabin there were ants , both dead and alive all the kitchen floor and counters, and there was no WiFi. I contacted Avada both with a phone call and via messaging, messaging was delayed due to cell service so I called and was assured that they would have someone come out the next day to take care of the ants and WiFi. I agreed via messaging and on the phone to allow them to come in while we were not there. My wife and I went to Cade's Cove for the day and returned at 4:30ish. It was discovered that no one had been to the cabin to address the issues. I called and messaged Avada to learn that no one would be there until the 31st. My wife and I decided to head back home and cut our trip short instead of sleeping another night in a place full of ants .After contacting Avada to let them know of our plans I was told that they would meet with a team to discuss refund. Per their policy online https://avadaproperties.com/faq-owning-a-cabin-in-pigeon-forge-gatlinburg/#we_refund "5.4 We refund liberally We recognize that this is a service business and that our goal is to help the guests have a memorable getaway. If there is an inconvenience - like issues with the wifi or hot tub - we hop on it right away. If it ends up bothering them, we'll often treat them to dinner to show that we care AND to buy us time to address the issue. A little bit of love up front like this goes a long way when it comes time to get a review. It's also worth noting that Airbnb has a policy that very much favors guests. Their policies have always stated that if a guest is missing a major amenity, they're eligible for a full refund. That would include everything from an AC to hot water to a hot tub or wifi, if it's in the listing. As of 2022, they expanded the policy to include ANY item that isn't to the guests' liking. This could be a handful of acorns on a deck, a single hair under the couch or a hot tub that won't get up to a hot enough temp. The guest has 72 hours to lodge a complaint and we don't necessarily get an opportunity to address it or respond. Thankfully this hasn't been abused, but because of this it serves us well to refund a few pennies to save a lot of dollars." Since I have returned home I have reached out for an explanation or answer on the refund and they are now not communicating via text or phone calls.

Horrible service; a complete nightmare to work with. All pro are incredibly unprofessional - they…read moredo not communicate in a timely manner, if at all. Their bookkeeping is sloppy and their reports show lack of attention to detail. Their management pricing is fine if they actually met the terms of the contract, but I feel like they are swindlers. They consistently made promises they did not deliver on, needed to be hand held through the very tasks we hired them to complete, fell through on commitments and stopped communicating entirely. Do not waste your time, money or effort with this company.

I have a family member who rents from this company and I must say they treat them very well. these…read morefolks are on it! They have a property management division and a separate division of the company that over sees all repairs and maintenance which is really nice because they are able to work on so much together. They treat tenants very well and respond in a timely manner. You can tell they actually want to do what is right ant make sure things get fixed the right way, this is really nice to have! Their staff is also very friendly and professional. The owner Jeff has taken time to chat with me on numerous occasions as well as Ruth in the office and other office staff as well. Ruth is on it always and gets things done! The field staff Randy and Greg and their other team members are friendly and knowledgeable as well.

I LOVED staying at Helen's cabin! I can't say enough good things! I stay at so many airbnbs and she…read moreis by far the best host I've ever had. She responds to messages in a split second and tries to be as helpful as she can with every single question. The cabin was so cozy, spacious, and has an amazing view. I wish she had more cabins though because we tried to book again for another trip and her place is all booked up for the next few months. Highly recommend!!!

Our stay was absolutely amazing and I can't have asked for anything more. The views were…read morebreathtaking and our host was so nice and made sure we had everything we would need. Definitely one of the best experiences we've had and I would even say that the cabin was better than the trip itself!

Blue Mountain Realty are top notch. Jennifer Best was always responsive to my needs and any needed…read morerepairs were expedited immediately. I highly recommend them and I would use them again unquestionably.

You will not find any one more qualified professionally and particular about details. SO…read morerefreshing to have a person who is diligent AND caring. They go over and above to provide excellent service not only in management but in long term rentals. We have felt completely at ease entrusting our property with them while we are in Florida for six months. we highly recommend them!!!!

We've had such a great move in experience we can't wait to stay here for the rest of my degree…read moreprogram! If you are looking to rent a place or have a place you need managed for renting you have to check out Keyrenter!! At this time it can be a pain trying to find a place to live that fits your budget and your needs. You also have to juggle the evil leasing companies and sketchy subleases so when we found this property in the neighborhood with our friends and a stones throw from UT campus we had to check it out. The house tour was super simple with an online scheduler and a wireless lockbox that opens to your code after sending in a pic of your license. Super cool to see tech starting to show up like this, making things easier. We had the pleasure of seeing the house with Dan present so we could ask questions and learn about the benefits that come with Keyrenter. We loved the house so we applied as soon as we could. The staff with Keyrenter were super communicative and made sure they got everything they needed from us for the application which was a painless process. After moving in things got even better. Dan was extremely nice and flexible with the move in times (which was great as we had a family trip scheduled right before move in). There was a kind letter and some house warming gifts from Dan and the owner that made us all feel more at home, even our cat Sushi got some treats. While moving in Dan made sure we had everything we needed and was great with communication. The old dishwasher wasn't working great and he immediately scheduled a repair visit and afterwards decided to replace the whole dishwasher with a brand new one! That was greatly appreciated. And the whole time Dan was communicating the status of everything. Also, with the Keyrenter benefits package you get some pretty sweet discounts and your filter replacements come automatically (when most properties never even do it, gross)!

I found their employees rude. That's when you could actually reach someone on the phone which was…read morenearly impossible.

We reserved a property hosted by Eagle Property Management through Airbnb. After completing all the…read morerequired steps on Airbnb, including providing our information, payment, and ID verification, we were asked to share everything directly with them outside of Airbnb. Additionally, they required us to sign a lease and provide credit card information, which felt excessive and concerning, as it seemed they could charge us at their discretion. The communication throughout this process was also terrible.

Loved our cabin. Loved all the help and texts. We will come again soon. We got a call after our…read morefirst night to make sure things were good. We told them the hot tub wanted a new filter and we couldn't work the TV to play a movie but that everything else was fine. They asked permission to come in while we were in town to fix it. Yes, please. That night we soaked in the hot tub as nd watched a movie. Everything was great.

The house was private and just far enough a way from town!! Made for a good time together with just…read moreus two. However we did have to call multiple times for things. the hot tub was nasty when we got in, our jacuzzi in the bath tub didn't work, we had to exchange our towels in town (more could have easily been left in the room), they also did not tell us to bring our own toilet paper (minor issue but would have been nice to know ahead of time). we also had to call to hve the fire place turned on. (But it was the start of season so might have been a little early) Over all we had an awesome stay! The bed was comfy! They were also very prompt at taking care of everything!! Will be back!!

I found the perfect chalet that I will be booking everytime I visit …read more...... Clean , comfortable , and the best view of pigeon forge, Gatlinburg, I've ever experienced ....... They've added my pictures that I posted ( which is WAY cool ) .......