This was our first time visiting Pigeon Forge and our first time renting with Cabins USA, and I would not recommend them to anyone who wants to actually enjoy their stay. From the start, the experience was off-putting. At check-in, the young man at the front desk was unfriendly and came across as rude. Unfortunately, things only got worse once we arrived at the cabin (Above Walden's Creek), which is in serious need of repairs and a deep cleaning. Within the first hour, we realized the cabin was far below acceptable standards. It was filthy. The shower liners had mold, the A/C was not working, the washer and dryer did not function properly, and the furniture was in poor condition. Toilets and sinks were bubbling and backing up, nails were sticking up out of the floors, and tongue-and-groove ceiling planks were popping off in at least three areas. Worst of all, there were roaches and bugs throughout the cabin. We contacted Cabins USA multiple times. While they sent people out on a couple of occasions, nothing was actually resolved. I would rather stay outdoors than ever rent another cabin from Cabins USA. Cabins USA, please do not bother contacting us, no response can undo the horrible experience we had. Update: Tori from Cabins USA followed up regarding the issues with our cabin. He was very apologetic and worked to make things right, which we appreciated. read more

Where to begin.... ok first a recommendation, if staying in these cabins you must bring all essentials. The cabin does not provide basics so do not expect coffee packs or salt for cooking. The only items available are dining wear, everything else must be supplied by the visitor. So, for the stay, our stay was subpar. All the issues listed below were reported during the stay, but no response or corrective action was received. We left a day early and stayed near the airport for a day of comfort. Here are a few of the highlights. -The single comforter provided had visible holes, indicating poor maintenance. -Dust was present on all surfaces above five feet, suggesting that cleaning was superficial and limited to only easily reachable areas. -The washing machine operated only with hot water, limiting its functionality. -The dishwasher, while operational, had melted racks, making it impractical for proper loading and cleaning. -The pool table had tears in the fabric, rendering it unsuitable for use. -The arcade game machine's joysick only functioned intermittently and supported single-player mode only. -The jacuzzi was visibly dirty, containing unknown debris and oily residue, making it unsanitary and unusable. Now for the last is actually the biggest, security: Upon check-in, the company took a photocopy of our credit card--both front and back. In 2026, this practice is outdated and poses a significant security risk. Due to the exposure of full card details, we had to cancel and replace our credit cards immediately upon returning home. This experience fell significantly below expected standards for a rental cabin, particularly in terms of upkeep, cleanliness, guest support, and data security but yes, the mountains are nice and I enjoyed the view. read more

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I loved Autumn Breeze. It was in a great location near all the attractions and restaurants. The only issue I had were the pool sticks in the cabin and the ladybugs. They were everywhere in the kitchen area. Overall, the cabin was nice and clean. read more

Cabins USA - Picture of pool sticks. Tops need replacing. - Vacation Rentals Near Me - Sevierville, Tennessee

We stayed in a Country Living tiny house for four nights during the week of Thanksgiving 2025. This trip was meant to be relaxing, as my 48-year-old husband had just completed chemo-radiation the previous week. Unfortunately, the experience was anything but restful. It was a huge disappointment. This was also our first family vacation in six months due to my husbands treatments. The Starlink internet did not work at all, and the TV only worked for less than six hours total during our stay. For four people, there were only four towels and one washcloth provided. The carpet was very dingy in the upstairs loft. There was a full-size pillowcase on a full-size pillow. One of the most frustrating issues was trash disposal. The dumpsters were locked, with signs stating they were not to be used by tiny cabin renters and that the area was being monitored by three cameras. The sign instructed guests to haul trash to another location 20 minutes away. At the same time, there were warnings about not leaving trash out due to bears. With no real option, we had to leave our trash on the porch for the entire stay. I called and left a message at the office the first afternoon. The next day I spoke with an older woman in the office and also spoke directly to a maintenance worker at another cabin. I explained all of these issues. I was told additional towels would be delivered--but none of the problems were ever addressed, and no towels arrived. They were supposed to come pick up our trash as well, that never happened either. The fishing pond was also extremely disappointing--very small and dirty, not worth bringing fishing poles at all. After returning home, I finally spoke with a manager. After considerable back and forth, he agreed to refund less than $85 of our $800 stay, citing only the Starlink issue. None of the other problems were acknowledged or refunded. We have stayed many times at Claybough's Campground and have always had good experiences. The only reason we didn't stay there this trip was because they were booked. Sadly, this stay at Country Living tiny houses - Cabins USA was a major disappointment, especially given the circumstances of our trip. read more

The cabin was exactly what we expected, it had all the rooms we needed, all the bathrooms we needed. It was clean and well organized. It was stocked with everything we needed to have a great time. We cannot wait to come back. read more

Cabins USA - Mountain View bypass to gatlinburg - Vacation Rentals Near Me - Sevierville, Tennessee

Rented a cabin back in 2020 and was very underwhelmed with the property and customer service. Thought it may have been an off experience so decided to give Cabins USA another shot. Unfortunately, we had a similar experience. We stayed in a smaller 2 bed room this past weekend. So many visible maintenance issues. Dangling recessed lighting, no weather stripping around outside doorways causing cold drafts, outlets not secured properly, holes and brackets from old towel racks just left on the bathroom walls, dirty dishes in the cabinets, broken ( but functional) hot tub, pots/ skillets were old and warped with the non-stick coating pealing, non-functional arcade game, holes left in the exterior door where modern lock was installed. The maintenance issues continued...garbage disposable did not work causing the sink to back up, many outlets did not work or would not hold a plug, the dishwasher came apart, the upstairs mirrored closet door was off track and almost fell on my daughter (toddler), constant running toilet in upstairs bathroom, On top of the maintenance issues ,the cabin,which was capable of sleeping 8 people, had 6 towels and only 2 washcloths. In a nut shell it's all smoke a mirrors. Their cabins present well in pictures but within 5 min of arrival you can see just how little time and money is invested in maintenance and upkeep. I think my husband said it best "this place is just enough to be functional" I have read so many negative reviews here where management replies and apologizes for the inconvenience and states they will look into the issues as maintenance and housekeeping are a top priority. However, if this was truly the case these types of reviews would be the minority and not the majority. A review of operational processes, maintenance budget, and maintenance leadership are clearly in order. It is safe to say we (and the family traveling with us) will not be booking with Cabins USA in the future. read more

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we arrived to our " 0ne More Night" cabin in 22 December to the stench of a dead rat. The first tech did not do anything. a second tech came after we complained again and upon our insistence found a dead rat in the false ceiling. the odor never completely went away and returned strongly by 26 December . Nobody from Cabins USA checked again nor did they even offer empathy. The kitchen was grimey, the area carpet's disgusting, the cookware barely useable and the bed coverings musty. What a Christmas present. read more

Vacation vibes destroyed. Pool with green water and algae on the walls, broken furniture, garbage around the building, black mold in the bathroom, broken sofa bed, wasp nest in gazebo, stains on ceiling, several of the video games error out or not functioning properly, stains on couch, gazebo furniture cushions ripped or missing. I could go on but I don't feel it would add any more of my displeasure to this review. Totally not worth the $$$$. read more

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UNBELIEVABLE DEVASTATION! RENTER BEWARE! Panic and anger only begin to describe my experience with Cabins USA! I would give less than a one-star rating, but that's not possible. This review is not about the cabin "Run to the Hills" that I reserved, but the customer service and decency that I did NOT receive from CABINS USA! My reservation was CANCELED by Cabins USA 20 minutes before I was able to access the cabin! 20 MINUTES! Toriano from Cabins USA had the audacity to call me at 3:40 p.m. on THE DAY of my check-in (November 6, 2025) to tell me my cabin was not available due to an ONGOING road repair, making the cabin inaccessible. He offered me the only other "comparable" cabin that they had available (that was a joke - it wasn't comparable AT ALL!) or a full refund. His excuse for the cancelation: "The city has been making repairs on the road and has now closed it making it impassable. We were notified four days ago, and the updates for opening keep changing. The current renters are "stuck" at the cabin and cannot leave." He was continuing to call the city to get updates, as they kept promising him the road would be open by certain times, but then delayed. FOUR DAYS PRIOR to my arrival date and NO ONE from this company thought to contact me then to make me aware that there could be a potential problem??? Instead, they waited until the DAY OF MY ARRIVAL to tell me!! I drove to the Cabins USA location at 409 Collier Dr., Sevierville, TN at 4:15 p.m. to see if I could, at the least, use one of their computers or their Wi-Fi to search for an alternate cabin rental. Of course, they denied my request, but it just so happened that this was the location that Toriano worked at. We spoke with him in person, and he said that he was now given a time of 6 p.m. that the road should be open. They then would need to have a cleaning crew on standby to clean the cabin before new renters (my party) could stay. He then said he would call me to give me an update after speaking to the city. After leaving this Cabins USA location, I used my phone to search for an alternate cabin to rent "just in case" the road to Run to the Hills was still inaccessible. I called Cabins USA at 6:03 p.m. (as I had not received the promised call from Toriano) and was told that he wasn't available as he himself "was out checking to see if the road was passable" and they would let me know the status when he returned to the office. At 6:26 p.m., I still had not received a call from Toriano and was done playing their game and requested a full refund, which I did receive. With the devastation I felt and the level of non-professionalism I received from this company, I would highly recommend you "RUN TO THE HILLS" and reserve your cabin from a different company! Mishaps can happen but this fiasco was completely unacceptable!! I did end up reserving a cabin with Summit Cabin Rentals. Debi came to our rescue with a gorgeous cabin that had stunning mountain views! Summit Cabin Rentals gets a 5-Star rating from me! read more

Day 4 of no heat and NO communication from Cabin USA due to this issue. They have " others" to attend to. Im sorry but how is a customer not having heat in 15 degree weather not a priority? All it took was a switch to a different cabin with heat. But did i get that? Nope. read more

Everything in and out of the house was broken. The video games, outdoor furniture, even one of the tv remotes was not working. Tiny little roaches everywhere. I'm terrified to sleep because I feel like a roach is gonna crawl up my nose or something. That's how bad it was. The bed- sticky. WHY IS IT STICKY??? The pool was green. Like this isn't a Shrek themed house, is it? Once when we got home from a hike, there was a man in our house. It was a Cabin USA guy... but what was he doing in there? Like hello? He didn't do or fix anything, he was just creepily there... Then there was this other weird guy walking around with his dog that looked like it had rabies. Bro wouldn't leave us alone for a second. So the area- sketchy. The wifi was also pretty bad. Even when I was connected, nothing ever loaded. The couch in the gaming room, (full of games that barely worked) had hair all over it, like someone staying there before us was trying to give themself a haircut in the sofa. Like ew. And then the smell. OH MY GOSH, THE SMELL. On the first day, it smelled awful. As the days passed though, the smell sort of wafted away... on the inside of the house. The outside smelled horrific- like a mix of stinky cheese and poop that had been sitting in a dirty toilet for days. It was probably because the dumpster was literally right across from the house. Like seriously? Thats is absolutely disgusting. Also, at one point, when I was playing a card game in the living room, I suddenly feel a drop of an unknown liquid on my arm. I look at the ceiling where it came from and theres no hole there! Where did it come from and what was that liquid? I'm still shaking from the trauma and thoughts of what it could be. All I know is that it wasn't water... With all of this going on, Cabins USA was not hospitable during any of this. When they did show up, it was either a day too late or they didn't fully fix the issue. This house should be renamed to Shrek's swamp- actually, no. This is even worse than Shrek's swamp. I'd rather live in Shrek's house for the rest of my life than stay here one more night. So, if you couldn't already take the hint, I DO NOT RECOMMEND STAYING IN A CABINS USA RENTAL. read more

A SPECTACULAR VIEW TO REMEMBER First, we could not get into the cabin (yes I pre-checked in). I was told a storm may have changed the codes; but why no one contacted me via email or phone with new codes is a wonder. Next, this particular cabin should NEVER have been rented because it had several issues. I have pictures for verification but there was no submit button. Upon arrival the cabin had a faint odor and the furniture looked worn (upon closer review their were white & dark spots on it as if it hadn't been cleaned in quit sometime). The kitchen counter tops had not been wiped down; then venturing off to the bedrooms all of the linen had to be washed. Some were torn, had spots on them, etc. Later in the evening flies began to appear. A couple upstairs flying around but as you went to the lower level down the stairwell the amount increased a lot and when you got downstairs it increased drastically especially in the window seals. They were everywhere, they were large, inside the room where the washer was also. We killed at least 100 or more flies during the stay. The lower level smelled of urine. The king room lower level bathroom sink on the left side was slower than molasses; the wood on the ceiling in the room looked water logged as if it was water damaged had dripped all down the wood in the room; contributing to the smell. The lower level carpet looked like it had not been vacuumed or cleaned in awhile. I also killed a cochroach in the kitchen on the floor! On the website everything looked so vibrant and clean; what we walked into was NOTHING like the website. The pictures look I have show old, cracked, used chipped furniture that needs badly updating. read more

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The state of the cabin was horrible and the pictures didn't match what is actually there. The cabin was also dirty.

Everything was clean and we had everything we needed and always had fresh fruits and good quick foods

Love Cabins USA - easy to work with. But the facility we stayed in was not cleaned properly. Bed mattresses need to be replaced and the sofa in the great room frame is broken. Very small TV for great room. read more

We rented this cabin from Cabin USA! We checked in at 3 they never told us at check in that the cabin wasn't clean yet. We got to the cabin at 4 , the code didn't work so we had to call and get a different code, then called the office again to complain about the cabin not cleaned. The cleaners didn't get there until 5 they didn't get done cleaning until 630. They told us that a manager will be calling and yet never got a call!! We stayed November 29- December 1. The website said it will be decorated for Christmas and it was not! We paid for a Santa to come visit the little ones so we could take pictures around the tree and decorations. So that was a big disappointment!! read more

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The cabin was clean and very comfortable. The process of checking in and out was very convenient. Plan on staying here again.

Cabins USA Smoky Mountain Memories 2932 Tower Rd in Sieverville ROACH MOTEL! Visited 4-25-25. Beautiful cabin, amazing views, god awful housekeeping. Filthy floors, trash on the main deck, bathrooms not clean, ladybug infestation covering the floors, window seals, and pool. Maintenance arrived the next NIGHT. AND THE ROACHES, house cockroaches ALL SIZES! We fought roaches the entire weekend. especially in the kitchen, but also in the basement, on the stairs, in the bedrooms. This property costed too much money for roaches to consume the weekend. Shut it down, exterminate, then reopen. I totally do not recommend this property. read more

Horrible Customer Service! Rented 3 cabins in July 2025 for vacation in December 2025. Cabins USA canceled one cabinet then another 5 weeks prior to vacation due to selling the properties. This all after we had paid in full. Now we are struggling to find anything large enough within the same budget! Way to ruin our family Christmas vacation Cabins USA! read more

Cabin was ok dated a little and showed warn and needed some maint. Over all we enjoyed our stay would of like if the fireplace was turned on found out that they dont turn them on till sometime in oct and did not have rockers as pictured , we stayed at lazy view lodge , hot tub was good and dishes and fridge were clean. read more

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We rented a cabin in August for a sibling reunion - paid $3600 - at move in stove was F11 on screen - refrig was warm - portable replacement a/c leaking on the floors/ - drier did not work / ceiling fans was filthy/ 12 light bulbs around fire pit were broken or burned out / microwave foor hanging on by 1 hinge Saw the tech 6 times for out 5 nights - we're not able to get a supervisor to come - not their policy - many apologies / excuses Did not publish the review we gave them after visit - should not be allowed to rent cabins in this shape read more

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We loved that it felt private and peaceful, yet it was only a 10-minute drive to downtown Gatlinburg. The cabin itself was clean/cozy/beautifully located and the setting is peaceful. However, the amenity was one of the main reasons we booked this place, and it was frustrating that it wasn't usable. The game room was one of the main reasons we chose this cabin -- it looked like a fun space to relax and unwind in the evenings. This is my second time booking because of what the cabin has to offer and not being able to use the game. I'd recommend this cabin only if you're not counting on the game room being part of your stay. Otherwise, it may not meet expectations. read more

So view was great and hot tub nice the bed was hard and uncomfortable, previous guests left pods in Coffee maker and unclean not touched by maid service, shower slippery and windows in living room were very dirty detracting from the view .TV service was tough to navigate as well doesn't mean didn't enjoy our stay not sure I would stay with cabins usa again to be honest was wowed. read more

This was on overall awful experience. The Pool and Theater Lodge Cabin rental was booked over a year ago as an 8-bedroom cabin housing 22 people. When we arrived, it was a 6-bedroom cabin leaving three of us without a bed to sleep in and we were not notified in advance to possibly rebook or reschedule. The cabin was dirty, the pool was dirty, the roof leaked when it rained, and the kitchen was not "fully stocked" as was quoted in the description (no sharp utensils or oven mitts to be found). The light switch to the main light in the kitchen was taped over with duct tape. The trash was not regularly picked up leaving us with overflow which is not good with bears around. No extra pillows or blankets for those of us who ended up sleeping on couches for the week (these were requested but never delivered). The pool area was filthy complete with bugs in the pool and spiders/spider webs in all the windows and corners. There was not 22 towels and washcloths as described - again, requested additional and was not brought any. I ended up buying some at the local Walmart. The property described having a gas grill and did not. There was no exhaust fan over the kitchen stove, which led to a couple of smoky encounters. The floors were so dirty that your feet were black after walking barefoot for 5 minutes (not the adults but the kiddos). The theater did not have a DVD - only directTV and the surround didn't work. We had issues all week and were completely unsatisfied with this cabin considering the amount we paid to rent it. I really feel we should have been given the opportunity to find something else with the change in bedroom setup. The multiple calls to Cabins USA with promises undelivered was beyond annoying. I noticed that the representatives from Cabins USA liked to blame the owners for the issues instead of making sure the cabins they represent follow a policy full of hospitable requirements. Never, ever again will I deal with this company. read more

We rented Dollys Retreat in August 2025. I did the early express check in leaving the initial deposit. Shortly after my credit card was compromised and had to be deactivated. I didn't think anything of it till I had spoke to an employee of Cabins USA at their office after we arrived who told me they have seen around 80% of early check in credit cards used for the express check in were compromised. So be cautious. The cabin seemed mostly clean with some exceptions. The pictures on the site were significantly out dated and misleading. The outdoor furniture was ripped and dirty and unusable. The pool was dirty and green and had to be treated. We could not use the pool/hot tub till our second day there. Some of the chairs around the fire pit were broken. The gym equipment was broken as well. There was a bug problem we had to deal with also. The video game machines were constantly breaking and the projection screen was unusable due to a light that was above it and had no switch to turn off. We eventually had to have someone remove the lightbulb. We submitted an incident message in reference to some of the mentioned issues but never heard back. We had to call to have the pool treated and the projector issue was addressed after driving to the cabins USA building and asking in person. Would not recommend CABINS USA. I also noticed that a review was left about 13 days ago for the same cabin in which a response was left by Cabins USA stating they would address the issues. We had much the same problems after this persons review and none of the issues were corrected. At least none that I posted about. Buyer beware. read more

Not a great experience with Cabins USA. Stayed at "Dolly's retreat" from 8/2/25- 8/9/25. Let's just say we were less than impressed. Upon arrival we noticed that the house in person looks significantly different than the pictures online. The pictures must be AT LEAST a few years old if not more. There is a giant house recently built directly next to Dollys retreat now. That is clearly not in the pictures posted online. (Just a heads up). The place was dirty and had a musty smell upon arrival. Initial walk through we noticed this. We were looking forward to using the gym equipment which was all completely broken and unusable. The "2 pools" in the description is actually one big hot tub with 2 sections. Not a big deal but when we went to get in, the water was dark green. Cabins USA was contacted and didn't come out until the next day. We couldn't use it safely until the second night(late night)that we were there. Some of the video games did not work which our kids were looking forward to playing. The projector for outside was unusable due to a bright light bulb being on, directly above the projection screen. Unfortunately there was no light switch anywhere to turn this bulb off. We contacted cabins USA about this and they were non responsive. Some of the beds were sticky. That's right. Sticky. Seems as though this house has been used as a rental for so long and not consistently cleaning the wood frames of the beds has left a thick sticky film on the bed frames. Disgusting. The outdoor furniture cushions were ripped and so dirty we didn't even attempt to sit on them. There were bug sightings in the bedrooms and bathrooms. Small brown roaches. The outdoor carpet in the game/theater room was a trip hazard and filthy. The Air conditioner in the game room doesn't work at all. I also ripped a pair of shorts by sitting on a dining room chair due to a nail sticking up out of the seat part. The threshold going into the back left side bedroom was loose. 3 nails raised up about a quarter inch which I tripped over the first couple of times I went into the room. Now I know this last part is not cabins USAs fault but is worth mentioning. The outside smelled like a trash dump 4 out of 7 days we were there DUE TO A TRASH DUMP BEING A SHORT DISTANCE AWAY! We won't be using cabins USA again and will make sure to tell all of our friends and family not to use them as well read more

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Check in today 7/18 to celebrate 43rd anniversary and 6th birthday of granddaughter. Total nightmare since we arrived 5 hours ago. Code did not work (and did not try until after 4). Had to get 2 additional codes before it would work. 80 degrees inside. Air not cooling ....called maintenance and customer service. Customer service was a complete joke. Asked for manager. Of course they were on other phone calls. Left a message. Called back 1 1/2 hours later still 80 degrees inside cabin. Still cannot talk with someone that was any help and could not tell me when maintenance would be coming. Asked for fans. Called in another hour of course management still not available and. Maintenance did show up. Changed filters and called for a company to come add freeon. Asked for fans again. Said he would not have time to go get them before they got off. But a different air condition company would be out. After 9!pm and still no call or air condition. Also, no mattress pad and sheets are paper thin with knots. So paying $2400 for 3 nights for this is totally unacceptable. read more

Horrible service! The reservation manager Tory was extremely rude. will never rent from this company!

We arrived & checked bedding to make sure everything is clean and free of bugs. The first bedroom had crumbs and stains. The second bedroom had drugs in the sheets along with more stains. The floor was GROSS as well as the baseboards and fans. We called the office at 5:20pm and was told someone will be by. They showed up right before 11pm with the wrong size sheets for us to put on the beds. No comforters. We stayed up till 1 am washing the bedding so our kids can sleep in a clean bed. We were told by the dispatch supervisor that sheets were delivered ONLY as a courtesy. The next day came and it seems that someone came to "clean". We then spent another day vacuuming and mopping so that our kids could relax and play . The next day we tried to light a fire outside. The propane tank was empty we called the office again and was told they have no idea when they can have someone out but we are free to purchase a new tank. This has been far from a vacation, spent most of the time cleaning to ensure our kids were not exposed to lord knows what and the fact that they care less is absolutely disgusting. Sorry, they offered to reimburse $100 for the cleaning fee and that wasn't even received. Edit to add. I was able to share a review after the stay and it was removed. read more

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My family and friends stayed in KB Lodge BEAUTIFUl and STUNNING place 100%plus recommended .Even that we had a late check in because housekeeping weren't finished we wait outside until 5:30pm we loved that place at the moment we step in the driveway , everything is clean new place comfortable cabin for big group perfect 6/6 , stunning master bedroom with a beautiful sunrise view ,perfect location in the middle of the two towns . our group were very happy and satisfied with our trip. We had a little issue in the last night but CABINS USA response were quickly and effective, we loved the place and definitely we come back. 5 starts to the place and company . read more

Cabins USA is the WORST! I rented the cabin 7 months in advance and was told there was room for 4 vehicles and that the motorcycle trailer could be parked by the pool. When I called a week in advance to confirm my parking situation, it was changed to parking for 3 and there was no security for the trailer.( have the email) I had to come up with another plan for parking all our vehicles and trailer. When I entered the (non-smoking) cabin it reeked of marijuana and cigarette smoke. I actually looked in the main level bedroom to see if someone was in there smoking because the smell was so strong . Even the bedding was saturated with a smoke smell. The shams on the comforter were stained and looked dirty. I called and Cabins USA said they would have someone come spray. I mentioned I would like to have new bedding as well. No one ever came. My son found a bag of sheets (no top bedding) and a can of odor spray someone had thrown on the porch the next morning. The cabin was not thoroughly clean- the kitchen floor was sticky, the pool had a grime ring around it, curtains and ceiling fans were dust covered, and decks hadn't been swept. There were limited towels for a cabin with 5br/4.5 bath. So, on day 2 of my stay, I went to wash the towels and the washer did not work. I called and was told maintenance or towels would be coming my way. I called 3 more times and was told that they didn't close until 11:30 and I would have towels there for 8 adults and 4 children. They never came. The children were bathed using dirty towels that evening. On day 3, I called about the towels and washer again, actually, 9 more calls ended up taking place. I eventually asked did I need to buy towels because we couldn't go another evening without them. I was told they were short handed and that I would need to go to the main office and pick them up myself- on the parkway at 5:00, taking up a good amount of my time. I called for management to call me back because I was not happy. Management called me back and let me know there were more important things than my towels- people's air and water. She eventually reimbursed me $300 for my trouble, as she should have because I paid out $3451 of hard earned money. What I really wanted was towels that I didn't have to beg for over a 28 hour period and a peaceful, relaxing time with my family. The washer lid would not lock, in fact the clip was completely gone and it looked like the washer had been worked on before. The cabin was advertised with a working washer. I wonder if the next renters had a working washer- I bet not- and Cabins USA knows it isn't working! I wouldn't stay with Cabins USA even if it was offered to me for free! Now Cabins USA are going to reply and say they are sorry and deal with the issues, but this is a standard response for them and their words are empty! read more

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We have stayed here several times in the past and had good stays. However in 2023 we had a stay in a really large river cabin the whole family stayed at that we discovered had roaches we called the management and they said sorry we will give you a free night stay for your inconvenience. So we went a whole year without renting and then decided to take a chance and rent again. We rented another large cabin with an indoor pool and guess what roaches everywhere in the kitchen, living room and bathroom. They even ran across the floor around our feet. Cabins USA has a massive problem with bugs that need to be fixed. WE WILL NEVER STAY HERE AGAIN. If you don't want to take roaches home with you then think twice before staying here!! read more

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This is amendment review to my previous review of A Rocky Top Ridge. I have finally been contacted by a supervisor about the recent stay Dec 4-9. I was satisfied after conversation with her about my complaint. For the first time since all this occurred I felt someone was taking this matter serious. She assured me that this cabin's issues will immediately be addressed and appropriate actions taken to assure no other family will have to endure concerning this cabin or any other cabin they rent. So will I give Cabin USA another chance? yes. I have been a repeat customer for years and this was a first time i have ever had issues of this nature. I hope the last time I ever have to go through this again. We love the area and are there regularly. Thank you Amy for taking this seriously and reaching out to me for a detail discussion. read more

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We stayed in jewells place and while the cabin was really nice and had no issues its what happened after that lead me to this review. I immediately remembered I forgot a couple things in the bathroom drawer so I emailed and asked them to mail them to me and I would pay for the shipping. They said someone from lost and found would get back to me and that never happened. I messaged again and got a rude response. I know it was my fault that I forgot these items but being a little nicer about it and making me actually feel like the items were looked for and not just taken by the cleaning person or the next guest would have been nice. I probably won't be staying with USA cabins again read more

I would not rent from this company. We dealt with talking constantly with this company. Our pool wasn't able to be used more than two hours because of temp, downstairs unit went out and in fifties, freezer didn't work, cleaners not great, bees everywhere, and they forgot sheets for pull out. The electric fireplaces in rooms either didn't work for one the whole time and only two days for other. Just a total aggravating situation. Update....was offered some compensation and was asked to edit our reviews to show they were working with us. read more

This was our first family vacation and we was so excited and thinking was going to be perfect with paying $1200 + for a cabin from cabins USA. Well we get there obviously looks beautiful, get inside you could tell it had not been clean for a while. The note left from who cleaned the cabin was so old you could tell because the paper was changing to yellow color. Move to the master room. The heart tub was nasty was not cleaned has some sort of grease or oil all over inside it, we didn't even touch it. The bed was horriblely hard. The toilet in bathroom upstairs would complete move sideways, was not sturdy at all. The down stairs bathroom...the tub when u plugged it with the little rubber lay over plug it would not keep it plugged so we used a rag ok that's fine not a issue. But when u can hear water draining even know it was plugged we looked to where it looked to be a mark it was a crack in the side of tub and all the water was draining out of the side of tub out of a crack‍. The pool table had the leather on pockets tore. I had to wash all the dishes where they was put back into cabinets with food on them! Totally disgusting. I emailed the office and it took two days for anything. A guy came up Monday night to look at toilet he tried to fix it he said he needed to move the whole toilet and replace he sprayed pbr blaster or wd 40 on the bolt and on the tub he put silicone on hole. So the last two days there we had to deal with headaches and smell the smell of that pbr/wd40 it was so strong horrible. And still have not heard nothing from the office. For paying over $1200 I have learned to not rent off cabins USA again when I decide to return to Tennessee. I have been to Tennessee three times and this was the first time at a cabins USA cabin and the only time I have had a bad experience. We stayed at One More Night. Lesson learned! You would think the company would offer people some money back or even a sorry or something but nope. This really made me upset because I looked forward to going with my family first time and it turned out like this. Will not be booking with cabins USA again. read more

Cabins USA - Crack in tub drained all water - Vacation Rentals Near Me - Sevierville, Tennessee

I came here a while ago and this was honestly the most unprofessional and and stressful experience. These people are so dishonest. I'm not someone that usually leaves review but I wish I would've read the reviews before I booked. Me and my family drove down from GA, we got stranded on one of their property and they said that there was nothing they could do to help. We were terrified but we got through it. I wish yelp would allow me to attach a video as well so y'all could see the roaches running around in the cabin- I'll be attaching pics. It's like they didn't even try. There were dirty towels and napkins everywhere! The craziest part about all this is how they forged my signature. I guess there were some paperworks that they should've given me to sign but forgot and after I received paperworks I saw a signature on the paperwork that wasn't even mine. I was going to file a lawsuit but I left it be. Run far away from this place. Never in my life have I ever had an experience like this! To this day it still makes me upset about how they went about this whole situation. read more

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First time my family and I have been to Pigeon Forge. Used Cabins USA as a recommendation from a friend. Our original cabin could no longer be rented so they put us in the bear and buck. Let me start by saying this is a beautiful updated cabin. Lots of amenities so if you just want to stay in for your vacation, that's absolutely possible! Express check-in is great especially if you have kids and don't want to stop anywhere extra. The first evening we realized the hot tub wasn't heating up- called the office where we were told maintenance would be out to fix it. The next day- called again to see if someone was going to come fix it and I never heard anything. I don't know anything about hot tubs so I started to google and learned the tub was just in an Eco mode and that fixed it on day 3. That same evening about 5/6pm someone from maintenance showed up- I know it's not an emergency however it's frustrating when you pay for something and you can't use it. In addition the refrigerator and freezer wasn't cold to the point frozen items were thawing out so we had to adjust those settings as well. Overall I'm giving a 2 star rating because of how dirty this cabin was. I'm aware that we could have called and had someone take care of it but after being in a car for 6 hours with 5 kids we were not about to standby to have someone do what already should have been done. If you walk barefoot or in white socks they would be black quickly- that doesn't compare to the mold and hair left for us in the big beautiful shower. For those with kids- bring baby gates for this cabin- there is no door heading to the downstairs. If you're not from the area you'll probably think the water is gross- we were told there was a large amount of iron in the water here that gives it the smell and from out experience the hotter the water, the worse the smell. We're on the fence about coming back to the mountains after this experience- the cabin is beautiful and updated the game room, pool, and theater are great, but spending thousands for a dirty cabin isn't something I ever plan on doing again. read more

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The staff at Cabins USA were highly responsive to a few issues that needed to be handled. The location of our unit was close to downtown Gatlinburg, which was very useful. The unit called Hearthstone while maintained, showed signs of age and impacted one of our guests who is sensitive to mold and dust. Would rent from them again. read more

Came to cabin at midnight with express check in, code didn't work. No after hours emergency number, no way of getting into cabin. Called and left multiple messages. Had to book a hotel after trying to get into cabin for 2 to 3 hours. Booked hotel for 2 nights because i was so late and we were exhausted and i knew we would likely sleep up until normal 11am checkout time. Woke up to still no one calling me back so I called them. Got a new pin for getting into cabin around 12:30pm, after missing the 11am check out time at hotel. Was severely frustrated.i had to make phone calls back and fourth while trying to vacation. I was told i would only be reimbursed for night. I was also told after i asked to speak with someone higher up then the property manager that if i tried to reach anyone above him, i would forfeit my refund. Its almost been a week now and still no refund. As a person that frequents Tennessee for vacation, I will Never use this establishment to book another cabin. Terrible customer service. read more