We rented a cabin in Preserves Resort out past Wears Valley. I just want to state the cabin we…read morerented I was woken up with bite marks all over my right side and severely itchy. I instantly got out of the bed and woke my husband up. We found bed bugs and removed everything of ours from the room. Closed it off..and we left and ended our stay early. This was the very first time this has ever happened to me through Airbnb. I usually have an amazing experience! We are currently at the Laundromat washing all of our stuff and hoping and praying we don't have any going back to our brand new house we just bought! Please always always pay close attention! Matt and Lindsay 2848 cabin don't rent

Beautiful resort with incredible views!!!…read more I rented a cabin with my sisters for our annual girl's getaway. We have never been to Tennessee but we found this place on VRBO. I would absolutely recommend staying here whether you're a family, a group of friends or ever a couple who wants to relax in the mountains. The resort lodging is great. There are many options with large rooms, numerous bathrooms, and lots of living space for entertainment. Each property has decks that allow for courageous viewing of the smoky mountains! The resort also has a pool which we were able to use. It was incredible to swim and see the mountains! We did not see any bears during our stay but we did wish we did! There were some footprints as well as overturned trash so we assume they were nearby. I would come back and rent a place here if I ever make it back to Tennessee!

I took my mom here for her 75th birthday in May of 2018 and had a delightful time. The location,…read morelooking south towards the Great Smoky Mountains National Park was peaceful, and even though it was a short downhill drive to Gatlinburg, it felt like it was miles away. We were greeted by one of the managers when we arrived who made us feel welcome. While there is not daily housekeeping, we had more than enough towels (and coffee pods!) for our three night stay. There was a fire through this area back in 2016. There is no sign of the fire in the remaining lodge building. Off to the side, up a hill, are the foundations of former their lodge buildings and restaurant. The view to the south includes some burned trees in the distance, but I found that it didn't take away from the ambiance. Due to the fire, the does lodge have a more remote feeling due to the lack of telephone, cable, or internet. We didn't miss any of these, and we had reasonable cell phone reception. I look forward to seeing the lodge thrive again and wish the owners the best in their continued renewal.

Me and my boyfriend stayed here for four days during the week after Christmas. Found this place…read morebecause I wanted a bed n breakfast & this was the closest I found. It's unfortunate what happened with the fires back in 2016 but the business keeps on pushing through. They still have a decent amount of amenities even without the other spaces they had offered before the fires. The rooms are a decent size, especially for two people. They offer a full sized kitchen which was nice so we didn't have to eat out every night. The balcony is cute & have great views of mt leconte. The bed was comfy & everything was clean. They had plush robes in the closet which were super comfy & great to put on after a hot bath in the spa tub in the bathroom. They also maintain hiking trails right by the lodge & they had a nice set up by the creek, there was a bathroom down there & a fire pit and lots of chairs set up. The lodge is only a mile up the road from downtown & the national park entrance so it's in close proximity to alot of great things. The only issue we ran into was not enough parking but we made it work. Overall had a great experience here & would definitely stay here again.

This is an amazing place. Located close to everything. Easy to get to. Decorated cute for…read moreChristmas. Had everything we needed. Will definitely return.

We stayed at one of the Units during the Jeep Invasion weekend of 2023…read more The condo we rented was absolutely filthy and in very poor condition! There's no way to sugar coat this. The first thing we noticed upon arrival was how hot the Unit was! There was a heat wave that weekend and when we arrived around 6pm it was 95 degrees outside. Inside the thermostat said it was 79 but there was zero air flow so it felt like we had walked into a hot sauna. We immediately turned the thermostat down to 68, made sure the cool air was set to "on" and turned the living room fan and bedroom fan on high. We then went to check out the rooms. We found blood stains on the top blanket in the master bedroom. There were also stains on all of the pillow cases in both of the rooms. The sheets in the second room had stains on them as well but we couldn't tell exactly from what (maybe that's a good thing). The bedding was very inexpensive and not what most people would expect from a vacation rental. The sheets and pillow cases were uncomfortably scratchy and rough. The main bedroom had a thin "quilt" style blanket but the second bedroom and pull out sofa had fuzzy fleecy type blankets, the kind that is a pain to wash because it absorbs a ton of water and takes forever to dry! That screamed sanitation problems to me because there is no way those blankets are getting washed after every visit. When we entered the kitchen we were met with crumbs on the breakfast bar counter, crumbs on the dining table and on the seats of the dining table chairs. The sofas cushions were stained as well and (also) were covered in crumbs. One sofa had cup holders built in that had sticky drink rings in the bottom and what looked like a few cheerios stuck to them. When I lifted the sofa cushions to pull the sofa bed out I found whole pieces of cereal (looked like cheerios and Froot Loops). I also found chunks of scrambled eggs! Chunks!!!! I pulled the sofa bed out and to my horror there was food on the pull out sofa bed as well! The bed was premade and I guess someone ate their breakfast on top of the bedding before putting the sofa bed back up. I assume they thought after they left the bedding would be stripped, washed and cleaned, but it was not. This place looked like a family with a small child/children had stayed there for a week and left an hour before we arrived with no cleaning done in between! Now I can't imagine that's what really happened, but I also can't believe housekeepers would leave a unit that dirty! I don't know what is better, the possibility that housekeeping ignored all of this or the possibility that there never was a housekeeper that came to the unit in-between rental changes! Whatever the case, it never should have happened! So moving on to the cosmetic issues, the whole Unit needed a thorough deep cleaning and fresh coats of paint! The walls were so banged up and scratched and there were yellow streaks all over the wall in the hallway bathroom. There was a layer of dust collected on all of the base boards and the fans needed a good wipe down. The outside balcony was terrible! It was covered in bird poop! Covered!!! Bird poop on the door! Bird poop on the door handle! Bird poop all over the furniture! Bird poop on the ceiling fan, the rails, the table, the cushions and pillows, the ground! It was like 50 birds had been roosting on that balcony and it hadn't been cleaned in years! There is no way that wasn't a health hazard! I understand that you can't control nature, I get it. However, the balconies either needed to be screened in and/or the balconies should have been checked prior to anyone checking in and cleaned regularly! Having the balconies screened in would actually help with the bug problem as well but I'm not sure this place is interested in putting any money back into this place! Everything was very dated and dirty. The final issue I have to address is that the A/C was completely broken! After we turned the thermostat down we kept an eye on it to see the progress. After 3 hours the temperature had not changed at all! At this point we left and bought 2 box fans from Walmart. The temperature finally dropped down to 72 degrees around 3am! I truly believe that was because the outside temperature had dropped into the low 60's that night. We would have left the doors to the balcony open in order to cool down the Unit if it wasn't for the bug issue! By 6am the temperature was steadily increasing back up and was 75 degrees! We left after only one night! Between the filth and the heat, we just did not want to suffer anymore! ***My mother was the one who booked this***

This place is very relaxing to stay in. We are not packed in like most RV places we have stayed…read morein. Two pools, one climate controlled for big kids and a small lazy river for the smaller ones. Also a variety of pull through or back in spots are available. Well thought out lay out with all spots on concrete slabs. Also two dog parks for those of us who have fur buddies. A gym and a small arcade. If you stay here I am sure you will enjoy a quiet restful stay, we have the last two stays!!

Do not stay here in the winter!!!…read more We stayed at The Ridge Outdoor RV Resort and unfortunately, for the price, this was a huge disappointment. I'll start with the only positive: the pads are nice and level, and our fifth wheel parked easily. That's about where the positives end. What they don't tell you when you book--and pay well over $100 per night--is that the hot tub closes every single day at 6:00 PM during the winter. There are no signs anywhere stating this. We showed up night after night thinking something was wrong before finally asking, only to be told, "Oh yeah, it closes at 6 in the winter." That makes absolutely no sense. Most adults use a hot tub at night, after a full day of activities--especially when visiting the mountains. If I wanted to sit in a hot tub during the day, I wouldn't have traveled to Sevierville/Pigeon Forge in the first place. This felt like false advertising, as we always choose campgrounds specifically because they have a hot tub--and we were unable to enjoy it when it actually matters. Next issue: the laundry facilities. We intentionally booked a site close to one of the two laundromats. Unfortunately, the card-only washers and dryers do not work. Staff is well aware of this and said it's been an ongoing issue, yet it hasn't been resolved. At one point, we were told another guest was charged $90 while machines repeatedly said "declined." There is one washer and one dryer that you can use--but they're double the price, and you'd have to wash everything together (colors, whites, towels, jeans--all in one load). Completely unacceptable. We also expected at least some activities in the clubhouse, especially for kids, as many resorts with large clubhouses offer. There were no activities at all. Bottom line: this resort charges premium pricing but offers very few conveniences. If I want no amenities and no nighttime hot tub, I can stay somewhere else for $50 a night. This stay felt like a complete waste of money. Needless to say, when we return to the Sevierville/Pigeon Forge area, we will not be staying at The Ridge again.

The views were the best part of the stay. As far as the room goes they falsely advertised a nice…read morerenovated space. When we walked in it looked nothing like the photos. The carpet was old, had burn marks, and just looked disgusting. The couches look like they needed to be replaced 10 years ago. The window curtain in the bathroom went down about 3/4s of the way so I had to use a towel cover the rest. The sink in the kitchen would back up and the garbage disposal didnt work. The balcony would've been a nice place to relax if there wasn't a wasp nest in that same area. Complained to management about all of this and never heard back.

What a beautiful view. The condo we stayed in was clean and as described. The pool and hot-tub…read moreprovided an awesome view of the mountains as well. Check in was easy and all went well.

Go here hot tub not working Tools next day that the maintenance came out hot tub still not…read moreworking. Hole in deck wood Kitchen table very wobbly almost fell over Maintain man just stated trying to keep hot tub going till owners buy new one. Jest just don't work

We love staying in the cabins. The ones we use are one block off the parkway and are right beside a…read morestream. Our grandsons like playing in the hot tube and walking in the stream. The front desk staff are very helpful, especially Jeff.

We had such an amazing stay at The Arbors at Island Landing! Our room was spotless, super…read morecomfortable, and perfect for our family. The updated bathroom was a huge plus--the stone tile shower with a waterfall shower head felt like a spa experience! The outdoor heated pool was a huge hit with my 3- and 6-year-old--they didn't want to get out! The location is unbeatable--walking distance to The Island and so many attractions, which made everything so easy and stress-free. The staff was incredibly kind and accommodating, even letting us check in 3 hours early, which made a big difference after traveling with kids. We even had the chance to meet the owner, who was so nice and welcoming--it really made the stay feel extra special. The breakfast voucher for Reagan's Pancake Breakfast was such a great bonus--delicious and a fun experience for the whole family! Highly recommend staying here--we will definitely be back!

Very clean and well cared for hotel. Convenient location. Bed was very comfortable and staff was…read morevery friendly. We would definitely stay here again!

Under Canvas was an amazing experience! We will definitely go to another location - we are hooked!…read moreThe tents were beautiful, very comfortable beds and luxurious linens. The food was fabulous as well as the fire pit areas with nightly Smore's. I can't say enough about Rachel on staff during our stay - extremely helpful, great bubbly personality, and just an absolute joy to be around.

My wife, my son, and myself stayed at this location for the past three nights and it was Amazing!!!…read moreRachel really spent the time to make our son feel special by doing crafts with him and playing with him. Thomas was more than helpful with helping us with any and everything. All of the staff from the time we checked in until we left were absolutely fantastic. We highly recommend this place for everyone that wants to enjoy a quieter and more down to earth way to travel. Also , the food is really great!