Absolutely horrible customer service. Initial contact was great. Sending pictures. Calling and even…read moreopening early one day. However once our fridge was delivered it's been a nightmare since. The freezer didn't work. Called and he came out. It was a temporary fix it broke again called and texted multiple times. No responses. Finally got a response saying he'd come out. We waited all day never called. Never showed. Texted a few times over the next week. No response. I called from a blocked number and he answered and said he'd be out later that afternoon. Again no call and no show. I will never use them again and going to look into how to report them to some sort of like business bureau or something

My husband had been using them for rental property. They do not come out to inspect when they…read moresay they will. Then they do not respond to texts or calls.

Just wanted to shout out that they came out fixed our fridge did an amazing job have great customer…read moreservice order. The part came out handled the business. We're very accurate very quick very friendly. Great service highly recommend recommended.

Everyone here is very nice and helpful. Their delivery person Jeremy was friendly and patient. He…read moremade sure that my fridge was not wobbly as the floors are uneven.

The guys are great! We've had them out three times to repair our appliances. They always do a very…read moregood job. Very thorough honest, clean, respectful and friendly. . Anthony is the BEST!!' Hats off to Direct Appliance.

This goes out to direct appliance for their repairman named Alex. We had a problem with the washer…read morenot draining on Monday and on Tuesday we tried it and it worked. When Alex came to the door we told him all is well and he said that he still wanted to look at it. There still was a problem and he fixed it quickly! 10 Stars for Alex. Thanks!!

Very professional people Fast service…read moreGood communication Will recommend Naught a washer from them, comes with 90 days warranty

This company is extremely unprofessional. We told them from the start that our stove and oven were…read moreshocking us when touched, and instead of taking it seriously, they argued and insisted it "doesn't shock anybody" and that we should keep using it. They replaced the stove multiple times -- the first replacement had the same problem, and after the third stove in a month, they ended up piecing together two completely different stoves from different brands. The inside of the oven was rusted, and the whole setup looked unsafe. When contractors finally came out, they found that the real issue was a wire that needed to be grounded, but they refused to touch the stove because of how badly it was pieced together. We went an entire month without a working way to cook for our family of five. The man we dealt with was rude, dismissive, and argumentative every time we tried to explain what was happening. If you can avoid this place, do it 100%. You'll get nothing but junk, excuses, and attitude. There are much better places to spend your money

Best deals, has a bit of everything from welders, tools to gardening tools , my set has Warranty…read more Did delivery same day! Sweet family business! Also does window tinting at the shop so that's cool!

From the owner: 30-Day Warranty You Can Count On! At Flor Appliance, we…read morestand by our products. That’s why we offer a 30-day warranty on all purchases. If anything goes wrong within the first month — whether it’s a mechanical issue or unexpected problem — just bring it back and we’ll fix it, no questions asked. We’re not just here to sell, we’re here to help. Your satisfaction means everything to us. Need help or have a question? Come back in, and we’ll take care of you. That’s the Flor Appliance promise. Open 7 Days Abierto 7 días Hablamos español

We have purchased a variety of refurbished used appliances from A & R and have had great…read moreexperiences every time. Washer Dryer 2 refrigerators (one for the garage) The have always delivered quickly and our purchases have held up very well, granted we have chosen their upper end products knowing they will get some tough use from us.

Bought a washer about 4 months ago and everything is working great still. Friendly woman that…read morehelped us and they delivered!

Jack is friendly but I am not happy he did not call with an estimate (as he said and wrote on…read morethbefore he did the work. His price changed three times or four times. One price, $80, left on my message when he called for me to pick up the sewing machine. Another price when I went in, $85. The tag said $70 something but changed to $90. He didn't replace any parts only serviced the machine. I felt it was high. I only paid $100 for the machine and would have taken it to Modesto.

This guy deserves a Gold Metal for Honesty and Completeness. Please don't expect him to be able to…read morenavigate the INTERNET like you can. He is over 80 years old and has his set suppliers. If you can get something online, then order the part and hand it to him. He will then be able to fix it... Rather than trash his LEGACY, be kind. He is deserving of a little leeway as he is human after-all.

We have been avid shoppers of home Depot across California and I have to say the Merced home Depot…read moreby far has the worst customer service, especially one woman on the elderly side with heavy eyeliner has to be one of the rudest sales people I've ever encountered. I can't imagine how she was even hired by the this company, we live in Atwater and we will be driving to Turlock or Modesto to shop at a home Depot, we will drive the extra distance to avoid shopping at this home Depot which is sad because we like home Depot but the customer service at that particular store is horrendous.

Black Friday 2024, I back ordered this LG…read more 20 in. W. 6 cu. ft. Single Door Upright Freezer with Direct Cooling in Platinum Silver. 2/11/2025, this freezer arrived with Home Depot contractors. There was no damage to the box so I accepted delivery. 2/13/2025, the freezer is working as it should and I shall transfer some frozen items from inside house freezer this weekend.

Everyone was kind. Have always enjoyed shopping here. until now .. my boyfriend went in to buy a…read morefarmhouse faucet. and a sink. He was not definite which one to get so Kelly helped him. so kind of her. but overall charged him $200 more for just the faucet. I called to ask why when the same item is on Amazon for $200 less. She says that's her fee for helping. So overall when shopping here be sure you know exactly what you like and know what you want. If not, they charge you a $200 fee per item additional

This will be my second review on this place. I can't say it enough the best in the business with…read morecustomer service. I am a service tech that travels as far south as Madera and as far north As Lodi. No other supply company compares. No other Ferguson's gets close. I don't want to down talk anyone as much as I want praise and the Merced location. Santiago,Jose and Bruno are all helpful and you get the feeling that they like what they do. Thank you guys for making my experience excellent every time.

I chose Top Notch based on their great Yelp reviews, and they did not disappoint! Our washing…read moremachine's spin cycle had gone completely crazy--shaking and spinning its way across the garage. The team came out, quickly diagnosed the issue, and repaired it efficiently. It' seems to be working well again, which is such a relief. I don't have a lot of experience with appliance repair, so I can't say for certain how the cost compares to market rates, but it seemed reasonable for the work done. It's always a tough call deciding whether to repair or replace when the cost is a significant portion of a new machine--but overall, I'm glad we chose to repair.

Came out the day before Thanksgiving to repair a fridge on the fritz. Explained everything while…read moreperforming a diagnostic check and got her up and running! They even fixed my dishwasher while there! Can't say enough great things about Top Notch Services. Thanks Steve