I had such an amazing experience with Buchroeder's!…read more
Before this time that I purchased jewelry, I had only been to Buchroeder's once, with a friend who was shopping and I had felt intimidated by all the beautiful stock since I wasn't the one who was shopping, but this second time I visited the store was so different. My fiance and I were browsing around the front display cases when one of the jewelry consultants, Sara S. came up and greeted us. Sara was so warm and genuine and had such a bright smile and she immediately made an effort to get to know me, rather than to get to know what my price range was. I didn't feel any pressure to buy, Sara just made me feel comfortable and made an effort to get to know my style. She showed me some gorgeous Sapphire rings (exactly what I asked for) and then when they weren't quite right, but she could tell they were getting closer to my style, she took me to a case with diamond ring settings and pulled one out that she seemingly pulled from my brain! She seemed to have understood my style from our short 20 minutes together and found the perfect one for me. It didn't have a Sapphire set into it yet, but she showed me how it could be customized to be exactly what I wanted. She assured me every single step of the way that she would not let me get this ring unless I absolutely loved it. She prepared an estimate of the price for me with genuine and lab-created Sapphires as soon as I asked for it, and gave me an estimation of how long everything would take to arrive and set and size if we ordered it, but Sara never put any pressure on us to order that day. She made herself available by email and text and phone and she kept in excellent contact with me about the ring in the following days, sharing pictures with me (I was so entranced with it, I forgot to take a single photo while I was there!) and answered all of my questions. She was so patient. I probably emailed her back and forth 10 times in 4 days. She gave me her honest opinion and assessment of the quality and value and my fiance and I were back in there 4 days later to purchase the ring. Over the course of the 4 days of emailing, I asked her to order the Sapphires and they literally took less than 1 DAY to arrive.
On the day that we came in to purchase the ring, they showed us the Sapphires and the setting again and confirmed all the pricing with tax. This time, my fiance had brought in his mother's engagement ring (with her blessing) to see if trading it in toward part of the purchase price was an option. The owner himself, Mills, came out to speak with us and explained the process of how depending on the style of a ring it might be worth a certain amount altogether, whereas other rings might be just worth the value of the gold and diamond(s) they are made from. Mills carefully took the time to look over our ring and was able to give us the value of part of the ring toward our new purchase (and gave us back the diamond we decided not to sell), which we really appreciated and did not expect since it was an older ring and not in the current style. Sara and Mills also took care to explain the financing options to us. They were so thorough about it, they were still explaining things to us after the store closed and they other consultants were putting the jewels around us in the safe for the night! It was such an amazing feeling to have so much attention and care paid to us!
After purchasing they estimated the ring would take only 2 days to set and be polished and ready to be picked up (which is so fast as it is) but it was again only 1 day later and I had my amazing engagement ring on my finger! My fiance had to pick up the ring the next day while I was at work, so I wasn't there, and apparently Sara wasn't working that day either, so she texted me the next afternoon to congratulate me on my ring and say that she wished she had been there to see me get it in person and to check that it fit just perfectly. That extra attention is really what makes such a difference in this local business and what I would recommend so much about Buchroeder's. My fiance and I made sure to go back a few days later to purchase their insurance plan, (Sara had left a pamphlet for us with the ring box) because it is an excellent deal with no deductible(!) and offers full repair or replacement for mysterious loss (which is basically my biggest nightmare now). My fiance and I are now in the process of working with Sara to order HIS wedding ring and I absolutely LOVE working with her. She has been emailing us additional info about what metals he can choose from and pricing and she is just so thorough. Sara S. is the ideal jewelry consultant (as I am sure everyone is at Buchroeder's) and it seems everyone there is willing to go the extra mile (or 7 or 8!) to make your experience perfect. I just wish I could afford more jewels so I could shop there more!
