I WILL NEVER BE BACK AGAIN. The customer isn't even a little bit right here. I came in with my two nieces, excited to have breakfast and those "home fries!" . We came in and the hostess wanted to seat us at a table right at the entrance. There were two open booths right across from the table and "I said can we have a booth?" and she said "No" , (I immediately was shocked because I was expecting a "sure!"). Since she was young, I figured she might just be unfamiliar with customer etiquette so I asked the waitress and she said that the manager was very strict about people moving to other tables and I am thinking to myself this is so weird?? Who does that in "HOSPITALITY" They could have said it will be a moment for a booth and I would have been happy to wait but noooooooo. So I asked to speak to the manager and she came out with her nose in the air and very defensive... I told her what my issue was very calmly and stated that the customer's desire should be first and she said "No, here its 50/50!" I was in shock. Apparently, they have tight control on their table turnover and didn't want to put a kink in their process (FORGET what the customer wants!) .
We have a large family and frequently request tables for 12 when we come in for breakfast, so this was very disappointing to have a Manager or Owner with ZERO regard for hospitality and customer happiness. This is a popular restaurant the food is good. I normally don't play the "race card" . The demographics in this restaurant are overwhelminingly Caucasian and when I come in with my family I am the only noticeably Hispanic person at the table. I couldn't help to feel that I was being discriminated against because I and my two nieces were Hispanic. This may not have even been the case but with the political climate the way it has been I couldn't help but feel that way. It was such a small request as there were two booths open. Problem I see here is that the manager is more about making the money and turnover of the tables Maybe the manager is just a "no customer service skills having person with the inability to manage her stress and the large influx of customers that come in for breakfast that she has to be so controlling . Well, she just lost my business. LOVE THE WAITRESSES (We even left her a tip when we walked out)...Apparently it isn't just me because there are other yelp reviews about the rude manager or owner...she never said she was 'SORRY' even ONCE. read more