Boy, they sure dropped the ball with service this time. I've been a regular client over the years,…read moreand have come for weekend brunch, lunch on weekdays, dinners, and even the Thursday live music nights.
This is a Saturday at about 3:10pm. Upon entry, we saw only two or three tables occupied. Our waitress took her time coming up to us, and didn't really greet us. She just said they only have the Happy Hour menu as it was after 3pm. We never had Happy Hour before, but based on our past experiences, we were quite sure the smaller menu will be fine.
I told her there are 4 of us, and she had to look around the restaurant, and then a looooong gaze at her tablet showing the tables.
She pointed to a table towards the wall with the record player. We approached the table, then my wife wanted to sit at the end table behind ours. We asked the waitress, and she said it was reserved! OK, fine. We'll settle into our first table. We found it odd as reservations are not allowed during brunch and happy hour until 5pm. We were there shortly after 3pm.
She then brought us menus, but only cared to bring two, when she knows there are four of us. Not a word, and just walked away. I turned towards her but she was already walking away. By this time, I didn't bother anymore. I just walked over myself and grabbed the menu.
Then she didn't serve us anymore. Another Asian young man then came with the water bottle. A bit more eye contact this (yay) but still no smile. Just asked us what to drink. Took order and stepped away.
We then ordered our dishes, and the food came promptly, except for the flat bread, which came more towards the end when other items are nearly finished.
All good, but all of us just felt a whole different vibe this time, all having been here before. Sure enough, the table behind was still unoccupied by the time we left an hour later. Hmm.
We were actually there to celebrate my birthday but we weren't really in the mood after not one but two servers seem to need more training.
Oh, and heads up. When you call, you'll be talking to AI, not a human being!
This should be a 1 star but the good food saved the day.