An initial estimated quote was provided, prior to the oil change. Once the work was completed, the…read morefinal charges were more than double the quoted price, without any clear, valid explanation for the marked difference in price. Felt totally sketchy. I will not be returning, for sure.

We had another excellent experience at Konen's Pittstop. We've been bringing our cars here for over…read more15 years. Rob, Mark, Dakota, and the entire team continue to impress us with their professionalism, knowledge, and reliability. They always perform a thorough assessment, clearly explain their findings, and discuss recommended repairs so that decisions are made together. Their pricing is fair, and their customer care is outstanding.

Had some maintenance done here and found them professional and competent. Wish they had oil changes…read morewhile I wait .

I went there and felt as though they did not want my business as a Black female. They barely looked…read moreat me or even wanted to talk to me. It seems like Whitie's only want white people as customers. It was a while ago but I always remember how they made me feel.

When a car is having trouble starting, you get it to a repair shop before it doesn't start at all…read more We brought my friend's car to Mark's after noticing a pattern of stalling. While the problem was happening for a week, the technician said he couldn't replicate the stalling, everything was fine, and sent us on our way. Of course, the next day, the car was back to its same stalling shenanigans. A few days pass and the car eventually dies in a parking lot. AAA was dispatched to give us a jump. They first tested the battery - not the culprit. Plus it's only a little over a year old; car batteries last 3-5 years. The AAA serviceman jacked up the car and engaged the starter manually. The car powered up and we drove it to Mark's Garage to replace the starter, as diagnosed by AAA. "It looks like you need a new battery. Contact AAA to give you a free one." We were told this repeatedly by the Mark's technician after requesting they fix the starter. AAA tested the battery three times; it was good. Besides, why would a business, who can sell us a battery, tell us to get a free one from AAA? Something was fishy. We declined, and told Mark's to fix the starter. Then the technician told us he had to rule out a faulty battery in order to work on the starter. To do this, we had to purchase a new battery to "test." Wait...what?! Why would we need to buy a new battery prior to a diagnosis? Shouldn't repair shops have a test battery available? What happens with our brand new battery when they find out our old battery was fine and the starter needs replacing? Then we're out $200 for a part we didn't need! My friend told the technician, "I will pay you to install the battery. However, if the battery is not the solution and the car breaks down again, you will be fixing this problem free-of-charge." The car sat at their garage for the past week, not repaired. We hired a tow truck and had the car transported from Mark's to another garage. The new repair shop agreed it was a faulty starter, installed a new part, and we had the car back and running the following day. My friend had the impression that she was given the run-around because she is female; an unfortunate, but often true occurrence at auto repair shops. If you're a lady looking to service a car, avoid Mark's Garage.

Have been using Mark for many years I don't drive anymore but my daughter never takes her car…read moreanywhere else whether just for oil changes or repairs

I've been here twice for tire issues. The first was me popping a tire. That time it was around $300…read morefor the right size tire on my SUV. Funny enough, I came back in for a leak on that same tire 6 months later. This time it was only $20 to patch the hole from the nail. Both times I stopped inside for immediate help and they were able to help within a few hours. Definitely my go-to place in the area.

Service is always great and gets me in and out in a reasonable time. Always have coupons and…read morediscounts which helps tremendously

Went here roughly a year ago expecting a potentially pricey repair. A different place told me both…read moreaxles of brake pads and rotors needed to be replaced. Took my car over here and it didn't need all that much work done, and for a more affordable price. I'm truly grateful for this man's service and compassion.

This is a very small, locally-owned auto shop in Newport. I used to think he only worked on old…read morecars, and while he definitely does great work on classic cars, but he'll service any vehicle you put in front of him. The owner is always there to greet you when you walk in, and his prices are so reasonable. I never go to the dealership anymore, and he now has my business for all oil changes. Support LOCAL business!

Took great care of my 2015 Mini Cooper when I had a little fender-bender, then they told me about…read moretheir Dent Wizard contractor for a few door dings, and I got his services today. Fantastic work! I'm so happy. Great work, so friendly, and reasonable prices.

My dashboard was throwing a series of errors after a routine service visit. The owner kept problem…read moresolving until they resolved the core issue. It was heartening to see an owner taking ownership.

First off, on my initial visit they immediately added optional charges on to my bill without asking…read moreif I wanted them or explaining what they were. I went to replace my front two tires and to get a standard alignment. After installing the tires, they told me they would not be able to do the alignment due to my ball joint being loose (no big deal, not their fault) but quoted me $750 to replace the ball joint and control arm. I decided to hear a second opinion, and I'm glad I did - I was able to have this repaired for a quarter of the price from a different shop. Overall I just did not appreciate the lack of integrity and the up-charging.

I went in for a simple repair/checkup, the mechanics broke a part of my car and were able to…read morereplace it but took 2 hours to do so since they had only one employee able to put a tire back onto a car. I had an appointment set for what should have been an hour visit max. i got stuck there with next to no explanation of what was going on until I looked into the garage area, and saw multiple workers leaning on the car doing no work. Super nice people in the waiting area, mechanics seem lazy and careless. Good luck if you visit, I will not be back

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Ron and his garage are crooks . He cost me 4,000 dollars and all kinds of troubles because he lied…read moreto us about our car. He will pay in the end. Said i needed a motor and after i trailerd it back from Michigan and brought it to a Honest mechanic all i needed was a feul injector. If your from out of state avoid them. Their crooked. He charged me 950.00 for his false diagnosis. Im a 77 year Vietnam veteran. Thanks Ron.