I have to do this in a 2 part review. Part 1: (Denver union station - Frisco transfer station I arrived 45 minutes early and the bus arrived 20 minutes early. By the time we were loaded up we had a couple minutes to spare and departed right on their schedule. Ride went smooth, arrived on time to Frisco transfer station. Part 2: (Frisco transfer station - Denver union station) Arrived 30 minutes early and bus arrived on expected arrival time. The bus driver stepped out and said only 7 seats for everyone and I entered panic mode. People were pushing each other and 10-12 people did not make the bus and likely had to reschedule flights. I was at the front and was literally the last person of after basically begging the bus driver. on board. Rode back sort of in shock. Bus driver was nice and it wasn't his fault in any way but the management should add more routes on certain days to avoid this. I would pay a few more dollars to have more routes that don't have this problem. read more

Absolutely atrocious service! I wanted to take the Bustang from Steamboat Springs to Denver but it never showed up! After hours of sitting at the stop, the tracking website (Greyhound) updated to show that my bus was cancelled. There were multiple people at this stop that got stranded in the town as this was basically the only way to leave without taking either a car or a plane. After hours of searching for any available service, I had to shill out $200 to get a flight that would leave for Denver the same day. I am completely appalled at the lack of oversight with this company and if anyone needs a suggestion on how to get around Colorado just take a rental car, it'll be far less stress than dealing with these clowns! read more

Was a bit hesitant to use this service after reading several negative reviews, but had an excellent experience taking the bus from Denver Union Station to Vail. The bus actually came early (and might even leave a few min early so make sure you arrive well ahead of departure time!) Bus was clean, driver was polite, and it stayed on schedule the entire time. Can't recommend a better way to travel to various ski towns across Colorado--at $17, the trip was a total steal. Do keep in mind that I traveled on a night where it wasn't snowing, so can't guarantee the same experience for stormiest conditions. read more

Friendly driver, air conditioning, and the bus was on time from Union to FOCO. Affordable price. Much better that Greyhound.

I moved down to COS and worked in DEN. I've taken over 300 Bustang rides (which makes me feel qualified to write this) from COS to DEN and vice versa. The buses have good cooling and heating. The seats are good, wifi is available, and each seat has a charging port. If a route can not run, their alert system lets you know in time to choose a different route. If a bus is delayed, their alert system sends out a notification after the delay reaches 30 min. I would highly recommend Bustang to commuters traveling between COS and DEN. Also, huge shoutout to their drivers! read more

Don't do it, anything is better than this, at least 1 hour late and didn't even show up, and guess what no refunds or communication. Shred of advice, if you are a transportation business maybe updating your system with alerts that are specific would ease people's mind, or changing the policy so they can switch there tickets to something more reliable. read more

This is a great bus, fair price, nice seats. One trip to Denver worked great, but you can't make a reservation so getting a seat is hit or miss. Friday afternoon at 3:20 only had room for 4 people from Harmony Fort Collins route. It was still scheduled for Loveland pickup. There were six people hoping to catch a ride and two were left behind and stranded as there is not another bus. Under the FAQ section on their site, it says they don't take reservations, but hope their dependable service will win you over. Not this time. This policy should be reviewed as the popularity of a great idea increases. read more

Awful! Worst experience ever! Our driver was 30 minutes late to pick us up. The pickup location is very dangerous!!! It's a bus station with a high amount of crime and not enough security presence. Passengers on the bus are inconsiderate as well. Someone used the bathroom on our bus and it reeked for the entire 2 hour drive home. People were actually physically ill and dry heaving from the awful smell of the bathroom and the bus driver did nothing to help or even acknowledge any of this! read more

In theory this could be a great service. But it is very unreliable, and there is no information provided when buses are delayed for multiple hours due to weather. The "wheres my bus" feature on the website contains inaccurate and incomplete information. On the weekends, nobody answers the customer service line. And bus drivers have very little information about quen the next bus is coming if their bus is full, which is not helpful since they dont accept reservations. In the future I will pay the premium for one of the private shuttle services. read more

Bustang is a commuter bus service that is run by the CO Department of Transportation, with routes from Denver to/from points North (Loveland and Ft. Collins), South (Co. Springs), and West (Glenwood, with stops in Frisco and Vail). When I first heard about it, I questioned whether anyone would actually use it ... then my vanpool fell apart, I got tired of commuting by myself to the metro area, and I decided to give it a try. Three months later and I have to say I am a fan. On the days I have to go into the office, I take the North route from Harmony Road (2nd stop -- the bus originates from the Downtown Transportation Center, and there's a third stop at Hwy 34 in Loveland) to Union Station, hop on the light rail, and then have a short walk to my office. Yes, it takes way longer than driving myself, but is infinitely less stressful and when the wifi is working I can get in a good hour of work each way, so my overall work day is no longer than it would otherwise be. The reliability of the wifi is my one complaint, and the reason for 4 stars rather than 5. In the mornings buses run every 30 minutes starting at some ungodly hour (5:00? 5:30?) until 7, and in the evenings the return route starts at 4 and goes I think until 6? I usually catch the 4:50 or 5:20 bus back to FoCo. The one-way fare is $10 if you pay for a single ride or $7.50 if you buy a 40-ride ticket; you can buy a physical ticket or an e-ticket through the Bustang app. The buses are well-equipped with reclining seats, foot rests, power and USB charging outlets, luggage area for small items above the seats and larger items below the bus, and a bathroom in the back. I've noticed an uptick in ridership in the short time I've used this service -- going from being able to spread my stuff out on the seat next to me to having to plan for someone sitting next to me -- if this level of ridership continues I hope they consider adding a bus or two (every 20 min would be great) to the North schedule. I'm glad to see this service flourishing. read more

I have taken Bustang 3x a week from Fort Collins to Denver for 2 years now. It is convenient and affordable. Some of the drivers are great - but most of the good ones don't stick around. The customer service on the other hand is HORRIBLE. Improperly trained drivers leave before the scheduled departure times and the customer service team is rude and unapologetic. And good luck trying to speak with a supervisor - they will just leave you on hold until you hang up. read more

I can't stress this enough, you don't have any assurance of getting to your destination with Bustang until you step on the bus. So don't plan a trip with them unless your travel plans are flexible and you don't mind waiting for the next bus (which is likely the next day). You aren't a ticketed passenger, so no ride is guaranteed and once the bus is full they just leave guests behind. Of course they are "sorry" for the inconvenience, but certainly not enough to reimburse you for the meals and lodging not making it home will cost you. First come, first seated. So a swift elbow to your neighbor is encouraged to advance in line if the bus looks full. My first few rides were in the offseason and were overall positive. Winter is busier, apparently, so it's riskier. On par with greyhound for vehicle quality and ride experience. After being stranded in Vail and having to get a hotel room because of a full bus I will not use them again. The savings isn't worth the risk. Fool me once... CME it will be. read more

Bought a ticket the night before. The bus was 3 hours late. Apparently you have to down load Twitter to know if it is on time. They won't refund your ticket for 6 months!? I was really hoping this would be a reliable option instead of flying or driving myself. read more

We took the Snowstang from Denver Union Station to Copper Mountain on Feb 4. At first it was okay but soon the bus broke down because of a door issue at the second pick-up stop near Golden. For us traveling from out of state, we were left completely stranded with no public transit alternative to get to our destination. Our options were to take a Uber either directly to Copper or to Denver, which puts us back to the starting line. The driver was apologetic and promised a full refund as he delivered the news; he didn't specify how to get the refund. I called the only customer service number on our ticket and was put on hold for 45 minutes. I don't think we'll ever get our money back. Be careful of those bus companies because they seem to put profits over quality of service and don't run regular inspections to make sure their buses are well-run. read more

This is a wonderful and much-needed transportation option for Colorado. It's prompt, affordable, and comfortable. I've taken it many times to Vail and Frisco from Denver. You can park conveniently at Federal Center and relax on the bus rather than stressing about I-70 traffic. Riding the bus also reduces the number of cars on the road, especially when so many cars on I-70 have only one or two passengers. On the West Line, the service's success created its own problems. The bus would sometimes get very full on the weekends so that not all passengers could get a seat. With Covid protocols, that must have changed. But they should consider adding additional service or create reserve seating for high-demand routes. read more

OMG! Hope never to go back to CME vans again!! The "stagecoach" (yes, they use that word) was comfy, and the driver awesome. My only caveat--don't forget your luggage! You'll be so relaxed, you may just walk off without it--yep, I did that, and although I had to wait a day to get it, they were very efficient about it all, even checking my ID to be sure the case was mine. Settle back, get comfy (no more sharing a van with someone's erstwhile "service" dog), and enjoy the scenery and the free wifi!! read more

I would have given 5*, but the company has no way to track how many tickets or riders for a particular route. I had to return an hour away and retry the next day. So, if bus is full, sorry you're s.o.l. even if you have waited 2 hours. So if you're not on a strict schedule (i.e. trying to get to airport) then it's OK , otherwise find alternative method. read more

The service has some merits: The buses are clean with bathrooms, the seats are comfortable, and the trips are only marginally longer than traveling by car; however, the buses run very infrequently, leaving one stranded for many hours before being able to return home. It's typical for American public transportation though--a good idea with a minimal budget and even less interest from the public. I really want to love and use it, but the lack of service makes it trying. read more

Equipment etc. good. BUT, drivers don't seem to know the difference between acting mean or nice. Several drivers have acted like drill sergeants, bossing people around. Why be mean when nice feels better. read more

No room left. it's frustrating that the bustang put new routes on but now there isn't room for everyone.

Once I found the place to get on...under the street and backwards from where the escalator is...it was a breeze. The driver was super friendly and helpful. It was such a relaxing trip from union station to Fort Collins. My place to stay was across the street so it was wonderful.Thanks for this inexpensive service. read more

Nice bus, good driver, horrible payment. The price itself was fair; $12 from Frisco to Denver. But the fact that they don't accept card on the bus and they'll fuck you over if you don't have exact change. I brought a $20 (some of the last in my funds for the next few days) and the driver didn't have change. Instead I was given an $8 'credit.' When I explained I was leaving Colorado entirely, he just shrugged and said "Try to sell that slip elsewhere." I don't know what sort of company expects people to pay in cash but doesn't have any change handy, but it's garbage. I was told the price was only $12 but ended up having to pay $20? You could argue it's my fault for not bringing exact change, but I wonder how someone would feel paying for $38 worth of groceries then being given a slip of paper that is useless as tender for $12 in response. Fair prices, shady company. read more

Great idea.. affordable and quick.. but not very well executed. I've continuously run into problems with their app, scheduling, overbooking, getting stranded, WiFi never works, one smelled like a port-a-potty the entire 4hr ride.. But as a $28 ride it deserves at least 3 stars. read more

Easy! Just download the app and you can have a ticket in seconds! Great driver, smooth ride, clean, fold down tray, USB and plug-in for charging needs located centrally in front of seat near foot rest option. A cheap way to travel with a safe environment and helpful staff! read more

My first experience and unsure at this time if there will ne a 2nd. Took the Bronco bus from Fort Collins. Driver was courteous, bus was clean and even though he was running a few minutes late, we arrived at Mile High on time. The challege was taking it home. They will not wait a minute or 2 for you...yes, they have no qualms of leaving you stranded, even if other riders tell the driver our belongings are on tge bus. We arrived 3 min late ( got lost - unfamiliar with stadium) and bus was gone. Fortunately a driver for RTD said we might be able to catch them. I ran across the street and stood in front of bus to stop. We got on and wouldn't ya know, we still made it to FC 6 minutes early. The driver said Dispatch said to leave spot on. This was bus 38018 on 12/1/19. read more

The bus was on time. The driver was helpful and pleasant. The bus was clean and not overly crowded. The last time I came to Denver I took Greyhound, the bus was two hours late and overbooked. It was dirty and the driver was rude. There is a clear winner in the battle of the buses and it is Bustang! read more

What a great affordable way to get from Glenwood Springs to Union Square! Comfortable and accommodating service!

A FANTASTIC alternative to Greyhound. I was redirected to take a Bustang bus from Denver to Frisco when Greyhound overbooked my already hours late bus. I didn't even hear of Bustang before, but I'm so glad I didn't get on the Greyhound bus, I will NEVER us Greyhound again (you can read my review I just left for them) but will for sure take Bustang again! The bus was a little late, & the driver was decent but not overly helpful, which is why I'm not giving them 5 stars, but the bus was clean, had plugs of my phone (USB & outlets), comfortable & just a decent ride overall. Wish I heard about them before, I'll be using them again!!! Highly recommend Bustang! read more

The weekend bus driver from Colorado Springs to Denver was completely rude and talked shit to me after letting me on. Then he called dispatch on me. I explained in the background and the dispatch said let him on. I said that k you he had let me on and still had an attitude. After the call he kept talking shit to me. I told him I do t want to here you talk shit to me the whole trip. He told me he didn't want to hear me... he said if he hears one more word he will call dispatch to remove me!! He apparently had a problem with me yesterday and failed to tell me and then since I did t know it was in issue because there is no service animal section on the app he flipped out because I didn't have $3 cash read more

We took the Bustang down to the Broncos game from Fort Collins to Mile High, which was really convenient. It had great amenities and a smooth, cheap ride. However, the bus was supposed to leave 30 minutes after the game ended. We got on the bus 15 minutes after the game ended and the bus promptly departed. There were approximately 10 seats left empty while the bus departed, not counting the two passengers that barely caught the bus as it was leaving the stadium. Conclusion: great ride, but get back to the bus early or it will leave your ass behind. read more

I don't think in all my years I've ever been as mistreated by a company as Bustang. We took a bus from Denver to Vail to spend a day in the snow and purchased 2 tickets there and back. The bus was 15 minutes late to Vail, no big deal. However getting back to Denver was a nightmare. First, they were 30 minutes late. Then, the driver gets off, sees the crowd of people waiting, LAUGHS, and says "there's going to be a lot of disappointed people. Only 15 spots available." Everyone immediately began to question this. We all prepaid for our tickets, how could this be? Well turns out, Bustang tickets are non-date specific, which isn't early stated anywhere in their FAQ or T&C. There is one sentence at the bottom of the website: talk about fine print. One woman in the crowd said she had been trying to get on a Bustang since THAT MORNING. Anyways, we luckily are part of the 15 spots....until we realize the driver miscounted. There were only 13 spots. Now we've activated our tickets and we have to be kicked off the bus, so we can't use them for a morning bus. When I called dispatch to see if there was another bus on the way, I received the rudest treatment I've ever had over the phone. No sympathy and no solution. Just buy more tickets and We ended up taking an Uber to Denver. I can't stress this enough; STAY AWAY FROM BUSTANG! read more

I had my first ride on the Bustang from Loveland to Union Station today, and I must say, I was quite impressed. I purchased my ticket online and had my boarding pass on my cell phone. The seats were comfy, tray table, foot rests, wifi, outlets & a lav....what more could I need? I loved not having to deal with traffic, and instead listen to music and surf the web. Driver was helpful and friendly. Will definitely use again and recommend to others. read more

Took the Snowstang from Denver to A Basin and it was a great experience. The bus was prompt arriving both ways and it was a great deal. The bus itself was clean, had WiFi and you could charge your phone. Plenty of storage for skis and boards. Safe driving, especially in tricky mountain weather. Great eco-friendly and cost-effective way to get out to the mountain. Would use again for sure. read more

What a great and easy ride from Union Station to Estes Park! The driver was nice and the bus was super clean. I hope they keep this route around as we'll be using it again. Plus this helps keep unexperienced mountain and snow drivers off the road. read more

Incredibly disappointed with Bustang on a Friday night. The bus was one hour late artiving in Frisco. Fellow passengers called dispatch during that time for status updates. When the bus arrived, all 15 of us waiting were told there were no seats available. At 5:30 on a Friday night, an 80 yr old blind man, a woman with two young kids, four people trying to get to the airport and others were left scrambling trying to find a way to Denver. Uber came through with a shared ride for some, but others were still stranded at the transfer station. I ended up paying $100 on top of my $12 useless, non-refundable Bustang ticket to get home. A seat reservation system with transparent status updates to customers when buses are full are needed. Until then, this is an unreliable service. read more

I lost a check on the bus. The bus driver found it. The woman, Tonya with whom I spoke assured me the driver could simply meet me at the Olive Street station in Fort Collins since I do not have a car and really need the check. She said to call back in the morning, which I did. Then I got April. April said the driver did have the check but she refused to honor what Tonya told me. She began lecturing me, telling me "at some point you need to take responsibility for what you did." When I told her that was super rude and I still expected Bustang to honor what I'd been told, she hung up on me. read more

The bus does make the commute between ft Collins/Loveland and Denver better but there's quite a few issues. One being the WiFi hardly ever works. It's a huge point they try and sell you on but I take it 4 days a week and it maybe works one or two of those days. The seats are also very small with no arm rest. If you get someone a little bigger next to you you're squished. They need to add more buses as well with more times. I'm always waiting at least 30 minutes to an hour for the bus and you have to wait in a line downstairs at union to get a seat and there is no service down there. Another thing is some of the bus drivers are very rude. Some are great but at least one, jerry I believe, is very unpleasant. Overall though it's like the South Park episode with the it and the airport. It's uncomfortable and not great but still beats dealing with I-25 traffic. read more