Our driver was rude and sullen on the way to the airport. When he picked us up upon our return, he hadn't checked our arrival time. We were coming Europe and had to go through customs. He appeared angry and drove too fast. In addition, he spoke on his phone the entire time in a loud voice. When we suggested a short cut to our house, he ignored us. We have had this driver before, and he just isn't civil or polite. That's it for us. It's too bad because we have used the service for many years. read more

Title: Discriminatory, Unprofessional, and Dishonest - Beware of American Eagle Limousine On June 27, I booked a Sprinter van with American Eagle Limousine for a family trip scheduled for July 19. This was not just any trip--it was the first time in years my family and I would be together, as I'm an Air Force Captain stationed overseas unaccompanied. My time was limited, and every moment with them mattered. The company called me on July 16 to "further confirm" my payment details. They requested a photo of my driver's license and my American Express card, which already felt excessive, but I complied to ensure everything was set. I stayed on the phone to ensure everything was good to go and was told just that. On the afternoon of July 18--one day before the trip--I received a cancellation email with no explanation. Panicked, I drove to their listed office, only to find no such location existed. When I called for answers, I was told the billing department had gone home and wouldn't be back until Monday (two days after my trip). Desperate to salvage the situation, I spent hours on the phone. I was told--by two different employees--that I could pay via Zelle. This immediately raised red flags: reputable companies don't typically operate this way, and I had never used Zelle for such transactions. Meanwhile, my two original payments still hadn't been refunded. After wasting 6 hours away from my family, I finally sent $600 via Zelle, hoping the driver would arrive the next morning. The driver did show up, but less than an hour into the trip, I received another call demanding additional payment--still with no proof that my original payments had been refunded. This pulled me away from my family yet again. When we arrived at our destination, the driver put me on the phone with the owner, Othmane. From the outset, he was combative, dismissive, and utterly lacking in accountability. He openly suggested I was a scammer based solely on my driver's license--something I can only attribute to prejudice based on my skin color. He fixated on the expiration date, unaware that Arizona licenses don't expire until the driver turns 65. His tone and assumptions were offensive and discriminatory. To avoid being stranded, I reluctantly allowed the driver to photograph my driver's license, military ID, Global Entry card, and Amex card--far more than I was comfortable sharing. I sent another payment via Zelle for the return trip, still without confirmation of any refunds for my earlier payments. While the transportation ultimately occurred, the experience was one of the most inconvenient, disrespectful, and discriminatory encounters I have ever had with a business. Even after I proved my legitimacy beyond reasonable doubt, there was no goodwill, no apology, and no monetary compensation for the stress and wasted hours they caused. I will never do business with American Eagle Limousine again and strongly urge others to avoid them. Heed my warning--beware. read more

This company does take care of customers professionally , they really flexible and caring, I highly recommend them. They made our trip really easy , thank you. parisan read more

I have used this service for about a year. I have never been disappointed. They arrive on time always 15 minutes before the pickup time . When returning they are ready for me at the airport. The cars are very clean with complimentary water and the drivers are pleasant. Definitely highly recommend. read more

I use american eagle limousine frequently to go back and forth to the airport they are the best company out there from the dispatcher Otman to the driver Youseff they are professional and they have the newest fleet. read more

American Eagle was: 1. Efficient about emailing me a reminder before my trip to confirm all the information. 2. The driver, Youssef messaged me ahead of schedule. 3. Driver kept tabs on us from arrival to baggage claim to exit. 4. Instructions on the email were very clear about meeting the driver. 5. Ride was safe and smooth. 6. Vehicle was new and in very good condition. I would totally book them again. read more

Excellent service. I hired American Eagle to drive my family home from the airport after returning from Hawaii. We had several people and a lot of baggage. The driver was very knowledgeable of DIA. He tracked our flight, literally called me with pick-up instructions as soon as the flight landed. He greeted us right outside our bggage claim area. He was courteous, driving was professional and the vehicle was in pristine condition. Would highly recommend read more

Othmane was a wonderful driver and truly professional. He took me from Denver to Vail, and drove quite safely, which was especially comforting the day after a blizzard. The car was clean and I enjoyed learning a bit about the area from him along the way. I would highly recommend this service to anyone! read more

I wanted to express my gratitude for your customer service and ease of booking. I felt relaxed and taken care of when other companies made me feel anxious and ill at ease. Our driver, Mr. Youseff was top notch. Not only was he prompt, professional, and accommodating, but most importantly, a very safe and astute driver on snowy, winding mountain roads. Thank you. read more

I've been waiting over half an hour for a company that started ignoring my calls the morning of my reservation. I have now missed my flight and my connection. What a shitty company, super unprofessional and caused all my plans to fall apart. I've called almost ten times now, no answer. read more

I used American Eagle Limo a few times and I can say they are my preferred limo company in Denver. They are friendly, professional and always take good care of my clients. If you are flying to Denver or need transportation there this is the company I would recommend. Otman is really easy to work with and he is very accommodating. Would highly recommend. read more

Very comfortable. Right on time going and coming to and from DIA. couldn't be better highly recommended

I've been using various car services for the past 5 years. Mainly as airport transportation from downtown to DIA. I started using American Eagle in November 2011 and average 2 to 5 round trips per month. Othman and the American Eagle team are everything one should look for in a car service. Their cars are clean and current, they are courteous and professional and most important they are on time, actually early every time. They call promtly when they arrive for my picks up and they take advantage of modern technology to ensure that they track flight delays etc. They are also extremely flexible when it comes to last minute travel changes. i would recommend them to any person looking for top of the line service. read more

Hassan is wonderful! He's picked us up a few times now going to/from the airport. He's always prompt, kind, and overall provides outstanding service. I would definitely recommend American Eagle and will continue using them in the future. read more

The perfect people honestly !!! I'm CEO of a company travel all the time even if I buy a vehicle they are outstanding !!!! I can't say enough Otman has been PERFECT !!! !!!! They will seriously bend over backwards and the amount of respect I can't say enough of !! Always hire them I will forever !!! Thank u American Eagle !!!! read more

I used this service to take my mom & sister to the airport. I booked a town car a week in advance, and received a confirmation email that same day. The driver arrived early and the car had tons of leg room and was very clean! No hidden fees, everything was straight forward. Cheaper than taking a taxi, that's for sure! We will defiantly use again. read more

No call, no show. I confirmed with someone at the office the day before and she said that i was all set for the next day but it didnt even sound like she was in an office. It sounded like she was in a restaurant. After the limo was late for my guests I called their operator. They said that they see me in the computer but I hadn't booked it correctly ( I still don't know what that means) . Even though they had a limo on the way the owner told the driver to turn around because there was no email confirmation and that was my fault. This blew my mind. It was quite embarrassing for me to tell my guests that they would have to take taxis to the destination and be an hour late from waiting for so long. Very very unfortunate. read more

Excellent company! First rate service! Otman hires the best drivers, super clean cars, very safe and courteous! I've used them more than a dozen times and will certainly continue to do so! read more