Previously, this Mexican restaurant had subpar food, but I decided to give it a chance when they rebranded and changed management. I visited on Friday, April 17th, and ordered a torta with an egg. When I got home, I discovered they hadn't added the egg. I returned to the restaurant to see if they could fix it or at least acknowledge the mistake. Instead, I was met with hostility and defensiveness. Instead of apologizing or making amends, the staff member said, "Well, I didn't charge you for it." First of all, they never even bothered to check the system. Second, they didn't offer an apology or reconciliation. If you want to keep a customer, you should provide much better customer service. This was just the first incident.
The second incident happened on Saturday, April 18th. I let the first incident go because I understand that people have off days and wanted to give them another chance. I ordered my friend a chicken quesadilla and myself a quesadilla with two meats. I asked the guy to recommend their two best-selling meats for my quesadilla. He suggested the pastor and the carne asada.
When we got home, I noticed that both quesadillas were not cut. This was the first time in my life I'd been to a Mexican restaurant that didn't cut their quesadillas. After cutting them ourselves, I took the first bite of mine and immediately noticed how greasy and flavorless it was. The meat was bland and flavorless. My friend took a bite of her chicken quesadilla and immediately spit it out. She said it tasted greasy and the chicken was rubbery. I took a bite to test myself and had the same thoughts.
Since I knew my friend wouldn't eat the chicken quesadilla, I drove back to the restaurant to return it. I let them know that I was in a rush because I was headed back to Coachella again for the day. I returned the quesadilla and said I would come back tomorrow (Sunday, April 19th) for a refund. I didn't have time to wait right then, but I was confident they'd make things right this time.
Fast forward to Sunday, April 19th. I stopped by in the morning to process my refund or at least get something else to eat. I was met with rudeness and terrible service yet again. The guy who helped me on Saturday wasn't there, but the other guy who was there on Sunday saw and remembered me from Saturday. He basically said it wasn't his problem that I left the quesadilla and that they weren't going to give me a refund. He didn't offer any other help or solutions.
I usually judge a Mexican restaurant based on its quesadillas, chips, salsa, and drinks, as these are the most basic items on the menu. Unfortunately, the chips and salsa weren't even good. The chips tasted burnt or like they were cooked in old frying oil. The only decent item on the menu was the horchata.
I'm surprised they even have the audacity to open next to Sol y Luna, a phenomenal Mexican restaurant just a couple of doors down. Given the horrible quality of service and inedible food, I doubt they'll last long. I actually want people to try this place just to see how terrible it is. I need to know if my experience is unique or if it's the same across the board. read more