I recently had an incredibly disappointing experience at Burlington (store # 01177) located at 7350 Commercial Blvd, Lauderhill, Fl. , thanks to an encounter with an employee who claimed to be the acting manager. I visited the store on 11/26/2023 and was shocked by the lack of customer service.
I was in line for about 40 minutes, which is completely understandable, given the upcoming holiday rush. I had a simple inquiry about a product, and that's when I encountered an employee named Medjine, who worked alongside another employee named Lilly, whom identified as the acting manager, instead of offering assistance, these employees appeared disinterested and unwilling to help. When I pressed further, hoping to get more information or speak to a higher authority, the employees insisted that they were the acting manager and that there was no need to involve anyone else.
Not only did this employee lack basic courtesy and professionalism, but their refusal to call the actual manager left me feeling frustrated and ignored. It was clear that they were not equipped to handle customer concerns, and their attitude was far from what one would expect from someone in a managerial position.
I believe that in any customer-oriented business, the ability to address customer issues and provide satisfactory resolutions is crucial. Unfortunately, my encounter with this employee and supposed acting manager left me with a negative impression of Burlington. It's disheartening to think that a store would allow someone with such a dismissive and unhelpful attitude to represent them in a leadership role.
I hope that Burlington takes customer feedback seriously and addresses the need for better training and customer service standards. As a customer, I value being treated with respect and courtesy, and my experience at Burlington fell far short of those expectations. read more