We tried this burger joint and were pleasantly surprised! This location is in a small plaza near the orange theory and the 711 gas station off Loudoun County parkway, and had plenty spaces to park. Their menu consisted of a variety of burgers and combo options, including fountain drinks and milkshakes. Food!! The angus burger was juicy and well seasoned, and the fries were fresh and crispy! I will be returning to try their other items on the menu for sure! Shout out to great customer service from Abdul Rehman! read more

Burgerim - South Riding - Angus burger with fries - Burgers Near Me - Chantilly, Virginia

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Have tried this place a few times. Two of the 3 times, the service was pretty slow. The restaurant itself is pretty open with plenty of tables. I've has the angus beef, the hawaiian, and the spanish beef. The spanish beef was my favorite of the 3. The food overall is just ok. Its not terrible, but after trying it a few times, I think there are other burger places in the area I would rather go to. read more

I just got my order today 12/30/24. South Riding location. I received burnt onion rings and cold fries. I got two impossible burgers. If you pay $30 for burgers you would think the fries and onion rings would not be cold. I will think twice before giving them $30 again. read more

Very very fresh meat , quality all the way best burger I've had in while !!! Recommended 100 percent fresh crispy fries too

This spot is really convenient to a lot of shopping and newish to the South Riding neighborhood. The staff was very attentive upon arriving - so we could place orders for the food. This location allows you to eat-in, if you wish. The menu is in big print above the order station with photo's of the products. They have burger and non-burger options like fallafel, lamb, salmon and vegan burger. We ordered a lamb burger, a milkshake and a trio meal with Crispy chicken, grilled chicken and a regular cheese burger. The Milkshake was very tasty and prob one of the better ones in the area with a decent price. The fries were unique in cut, being circular slices - but were not crispy at all. The burgers, all of them - were dry and did not have flavor - they tasted like frozen heated up patties. The lamb burger on the menu looks very big and juicy but in the photo you can see it looks like a frozen patty and it was dense like one too. The Crispy chicken Sandwich (pictured below) was on the menu and looked like it was hand battered and yummy with crunch. It was not crispy and honestly made us think of a frozen filet-o-fish. Overall we were not satisfied with our order or the food we got. I felt like it was Meh, I've experienced better. We ended up throwing it away and eating cereal for dinner. read more

Burgerim - South Riding - lamb burger - Burgers Near Me - Chantilly, Virginia

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Today was my first visit to this location. Prior to visiting, I read negative reviews on Yelp as well as throughout local social media groups. I wanted to try it for myself...well because I'm a Yelper...and that's what makes us happy!! I decided to go for dinner on a Thursday night. There were two families waiting for their food when I arrived. The appearance was clean and there seemed to be more than enough people on the clock. Again, because I had previously read about slowness, etc, I expected to see a very slim crew. Upon ordering, everyone was super nice and made sure my order was correct by repeating it back to me. While waiting for roughly $45 worth of food, I ventured off to snap a few pics for Yelp, and to decide on a soft drink (they have a freestyle machine, and some of the holiday flavors were alive)! The first item ready was the cookies and cream shake. It was well made (which means thick and pretty), and it taste as expected...like a cookies and cream shake. Personally, my order did not take long at all. I decided to eat at home, so my order was made to go. The real questions happened when I got home: Was my food prepared corrected? What did they forget? Will they ruin my meal and dinner time? When I checked my food, they actually did forget my pickles. And guess what? That did not ruin my food. I simply 'borrowed' a few from my husband's food. Hahahaha Simple fix! Honestly, let's say they forgot all the pickles. This would not have made this review any different. The food was cooked to perfection, the fries were perfect, and the shake...well it never made it home (so I guess it was good too). I really enjoyed my food and experience and will gladly revisit soon! I encourage you to give them a genuine chance. I did, and it was great! read more

I had the best chicken cheesesteak in the area! Delicious! The turkey burgers are excellent as well.

Was in the neighborhood and searched for a burger joint. Didn't know what to expect. Very clean and friendly staff. Ordered ANGUS BEEF Burger and added Jalapeños to it. Burger was cooked perfectly and fries were freshly made. It doesn't look much from the outside, a small burger place, but I Would definitely recommend this place. read more

As a halal nova foodie, this place is a classic. The fried chicken sandwhich sometimes feels like it's a little too soggy or like it's missing something, and personally I think the beef in the burgers could be seasoned better, but I'm a big fan of the kids meal fries and tenders. Plus it's just nice to have halal food options nearby lol read more

Heard BurgerIM was open so I decided to order some carry-out home for the family. We are glad to get more food places in South Riding. They are currently offering a coupon on Facebook for their grand opening. We ordered an Angus beef, a dry aged beef and a trio. Also for the price of fries alone, you can upgrade to a combo for fries and a drink. I upgraded to the garlic aioli fries and asked for it on the side, but when I got home, it was all over the fries. While waiting for the food, I heard someone order cajun fries and I had no idea they had that as I didn't see it on the menu. I was able to get a side of the cajun seasoning though. The burgers were alright IMO. I've had better burgers elsewhere. You can't pick how you want them done temperature-wise and they reminded me of frozen patties instead of fresh ground beef made to order. Also, I added bacon to the trio and my kids were not a fan of the bacon. It was a thick cut version that was very hard for them to bite into. The size of the burgers in the duo/trio are a good size for kids. They are bigger than the size of typical sliders. They just opened up this week so they are super slow and very, very busy. It took over 30 minutes before I got my food. I'm sure in a few weeks, the crowd will dwindle down, but I don't think we will be back. read more

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The best hamburger I have ever eaten. They delicious options of different types of meats including options for vegetarians! I do miss their flat fries! read more

At first glance menu seemed delicious. We ordered angus beef burger and a smaller crispy chicken sandwich, which were both disappointing. Chicken sandwich was soggy with a small patty that tasted frozen. Beef burgers also tasted frozen and not freshly made. The place itself is clean and service was fast. read more

I had been wanting to try this place. Finally made it. Very nice staff. Burgers was low grade beef. "5" count onion rings were fried too hard. Philly cheese steak was not it. Spent almost $40 for the meal. I wish I could say it was good. read more

Good burgers at a decent price. Place is very clean and a very nice friendly staff. Would certainly go back. read more

Burgerim - South Riding - Burgers Near Me - Chantilly, Virginia

I stopped in last week after seeing it was finally opened. The burgers were actually pretty good and my son devoured his. The kitchen was a little slow which I would assume are new restaurant growing pains. I'm excited to try the rest of the things on the menu since I've only had a small burger. What was annoying was that the drink machine had less than 50% of options that actually worked. I wasnt really a huge fan of paying for a soda to fill it with water because anything work drinking didnt work. I'm excited for this place. This area needs additional options and I'm hoping BurgerIM helps to fill that void. read more

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My family and I carry out from this location at least once a month. I love their burgers, my favorite is Spanish cheese burger and chicken sandwich. Burgers are always fresh and full of flavor. Their wings are also really delicious and filled with flavor. I'm not a fan of their fries but everything else is good. Last time we went it was closing time and they still fulfilled our very large order. read more

Burgerim - South Riding - Burgers Near Me - Chantilly, Virginia

Definite new restaurant growing pains. Yes, wait times are a little long. Yes, the process is a little off. That said, almost the entire front off house staff was high school kids. They were doing an amazing job given the volume of people coming in. When we arrived, the line was almost out the door to order and moved kind of slow, but that was customers asking questions and not knowing what they wanted when they got to the front of the line. MOST customers were considerate, but a few upheld the fine SR tradition of complaining about absolutely everything. So the food... Wife got an Angus burger and I got the dry agreed burger. I've probably had a better burger, but definitely not one at a fast casual restaurant like this. The "fries" are like a combo of chips and fries. I was hesitant at first but hooked after the first bite. Wife got the onion rings...crispy and delicious. I'll definitely go back and try more, and maybe grab a beer once their license is in place. read more

Found this gem in the neighborhood so decided to try them out. The restaurant was clean, with a nice, casual vibe. it had well-lit menu boards as well as a menu at the register. The staff were helpful - suggesting I try the Falafel Burger being that it was my first time there and I don't eat meat. The burger was great! Full of flavor and the sweet potato fries were hot and fresh. The portion sizes were appropriate for the cost of the meal. They also gave me ample of napkins and ketchup, but it was a lot for one burger and fries. Have extras now for future visits! Will continue to frequent the restaurant since it is conveniently located in the area. Thank you. read more

I was interested in trying this new chain from Israel. The burger was OK, a little in the pricy side. Couple of issues: it looked nothing like the menu picture. the meat was too pink for my comfort. Bread was wet, mushy disintegrated Yet there plenty of options, one might be to ask for it to be well done, grill bread? I chose to eat in, would not recommend. It's the size of a small McDonalds, yet with 5 huge screen TVs playing simultaneously with moderately loud techno rock. One tv was playing a horror movie brutal enough that I would not bring my children. NOT a great vibe. If in the area, South Riding Inn has a far better burger, even Glory Days is superior. read more

Burgerim - South Riding - Wet bread - Burgers Near Me - Chantilly, Virginia

Ordering is easy and I like the size of the menu, also very flexible. My favorite part is that you can get half and half fries of your choice so if you can't decide you can try two choices. I got the angus burger with half fries and half onion rings. The food was decent, but not exceptional. Fries were room temperature but tasty and I like the chip style. The onion rings were good but the batter a little tough to get through, think chewy. The burger toppings were nice and fresh, although construction was lacking. The shaved onion were just plopped in one spot instead of separated to cover the entire patty. The patty itself was cooked well, but lacked flavor. Bun got soggy before I finished my burger. The house sauce was one note. Husband really liked the buffalo wings. The service was really great. read more

Burgerim - South Riding - Lots of yummy cheese! - Burgers Near Me - Chantilly, Virginia

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I went here on their first day open. I was actually impressed at how smooth things ran that I ended up ordering something for my wife and some shakes for my kids. The food came out quick and tasty. Shakes took a bit longer than expected. Seemed like the folks making shakes were the same ones taking orders and by the time I ordered it got crowded. I went with their classic hamburger and I had the onion rings with the fries. Overall I was happy with the the quality and I plan to go back read more

Best burgers in town. Flavorful patties, crisp veggies, and tasty house sauce. Pairs well with sweet potato fries! Definitely a repeat customer. read more

I ordered Burgerim today. I ordered the duo and fries with the garlic sauce. First of all they are not fries, but the potato coins are tasty. Anywhoo. I ordered the lamb burger and the Turkey burger?(I don't usually eat beef, and I was looking forward to the Lamb burger!!) I ordered from Door Dash. Big mistake!!!! I received a beef burger , and a Turkey Burger with a soggy bun. I was truly disappointed to say the least.!!!! I will not be ordering from Burgerim again. If you do not have lamb burgers remove it from the menu.!!! read more

Burgerim - South Riding - Burgers Near Me - Chantilly, Virginia

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My daughter and I love this place! The food is fast and delicious. We like to sit in the cozy booth and watch the food network. Today the manager was especially accommodating to our special request. Thank you! Great good, great service, great atmosphere! read more

These are tasty burgers. Their sides are good and the restaurant itself is clean. The service was adequate. They took the order without issue and brought it out quickly. When we arrived at 5:30 there was one couple eating a meal. The rest of the place was empty. When we walked up to the counter, no one said hi or greeted us. It was like a staring a contest. After the order was rang up and I saw the option to tip starting at 18%, I just laughed. So we sat at the counter and waited for our order. The entire time we are sitting at the counter, the owner is busy on his laptop. Now look I'm not an expert in customer relations but if I'm the owner of a franchise and I have four people in my restaurant I am going to make an effort to say hello and ask how everyone's food is tasting etc. By the way, this is exactly how the new Foster's Grille in South Riding is being run even during the mayhem of a rush. Over there the staff was helping clear tables and asking people if they could get them refills. That scene is not likely to happen at BurgerIM because I see no evidence of a crowd at rush hour and the owner sees patrons as walking dollar bills. So if you like good burgers, you can go there but you'll be treated like an imposition not a customer. read more

Sakiou & Reeda these guys provide great service and the food was amazing! Great lunch will be back again! Great staff ! read more

Burgerim - South Riding - Burgers Near Me - Chantilly, Virginia

Friendly service and clean inviting dining area. Burgers are good with a nice variety of options and they are an easy to eat hand size. My Angus and lamb burgers were a little on the well done side but I expect that from most casual restaurants. House sauce has a nice flavor but I would order it on the side in future and put a little less on. Onion rings are thickly breaded but very tasty. All in all a good meal and great service. Will definitely be back! read more

Burgers very good & had a gluten free bun option! Pricey. Service was impeccable & really pleasant

Burger im is very good. The burgers are yummy and high quality and fresh. The fries are yummy too. Good burger joint in the area. Def recommend read more

The burger was great and the fried were also really good. I definitely recommend the lamb burger. However they don't do apple and Google pay. Also as a diabetic, regular soda is a no-go. So I was really bummed when They were out of diet soda. This left me with unsweetened ice tea or water. Then I learned that they don't have packets of sugar or sugar substitutes. Not the best experience. The decor looks great, and I so wanted to have a great experience. Unfortunately, they fell a little short for me. read more

I am surprised to see so many negative reviews from people that didn't even witness the claims of one person nor have some of these people even walked into the establishment.  This is sad and this is why S.R. can't have nice things. Mob mentality. We came in the week they first opened.  Not because we wanted a burger, but because we wanted to support a new and local business (knowing what happens here in our "neighborly friendly neighborhood".)  Super Sweet and super friendly girl working the register, friendly manager and good food.   Example of management customer service:  I went to go find a plastic knife so we could cut our burgers in two to share and experience different burgers.  As I was walking toward the napkin/soda station to look for one, the manager immediately noticed me and asked if I needed help.  He provided me with a plastic knife right away.  The place was slammed.  The kitchen, the counter, the line, the tables....busy busy busy.  And yet, he still noticed one person (me) with a need and assisted right away without being asked. I don't know the manager.  I am not related to anyone here.  I just wanted to add something positive, from a customer that actually came into the established and had a good experience. read more

I'm giving 2 stars for the fries. They were good enough to satisfy a fry craving. As for the Angus burger...well, it fell waaay short of expectation and was really ordinary. The whole meal deal wasn't worth 10 bux. Not much flavor for Angus beef, thin patty like you'd get at any usual chain, and sauce and onions overpowered any hope of tasting the meat. Doesn't even enter the ballpark of Red Robin or Habit Burger for a fast food burger, and I really wish I could get my 10 bux back. The cheese didn't even taste like real cheese... kinda fake plastic wrapped cheese-like. The whole meal wasn't very satisfying for the price or palate. I'll go down the road for bottomless fries at Red Robin or a better fast food deal at the Habit...or go the distance for a really yummy burger at Not Your Average Joe's or Clyde's. There are too many burger options around here, and although a great local location, I'm not motivated to go back...even for the fries. The atmosphere was kinda weird, too. Didn't feel really inviting or like a cool place to hang out and enjoy the food. Seems like a great place for local kids to work, but they seemed more focused on their lives than the customers. For it being a new location, didn't seem too clean and didn't feel like the staff put food handling and hygiene high on their list. I don't like baggin' businesses, but if they're taking my money, I gotta be honest...and there are lotsa places to get a burger at this level of quality...cheaper. So, maybe if the value was better for whatcha get, then maybe I'd go back. Until then...que sera sera. Ciao Burger IM read more

Awsef U the waiter has bad attitude and is frowning at customers not just me. Dude, you should go to the back office and let someone better handle the intake process. Ridiculously long wait times - please beef up your staff. Also after each order is ready they bring it out and throw a cheesy line "sorry for the long wait..appreciate it" They successfully managed to mess up every item on the order --- great job folks! They yell out the order and it is very confusing as to which order is ready for pickup- I suggest they use one of the TVs to display the order status. Will not visit unless they improve the overall experience, and please for the love of God no more of the awful techno music (workout channel on Spotify) Burgers are great btw! read more

Me and my husband were excited to see a burger place opening close by. This is our first experience having BurgerIM ever and were quite disappointed. I read reviews before trying it and saw that wait times were a little ridiculous so my husband ordered it over the phone hoping that by the time he went for a quick grocery run the food would be ready. NOPE. All we ordered was a beef burger and 12 garlic wings and he still waited 5 mins for our order(total 25 min from call). Taste and appearance. We were expecting a juicy thick burger patty. The complete opposite. This patty was as thin as the McDonald's patty and tasted no better. There was no pride in making the burger either. Everything was tossed in and pressed in. So don't expect to get a burger anywhere close to their advertisement photos. Now the wings...yes they were large but soggy and pretty tasteless. The wings at Giant's hot buffet taste better than these and cost less. The wings are packed in a paper box which completely falls apart. My wings came out the bottom of the box onto my dinner table. The chicken doesn't taste fresh either so I threw them out after only 3 wings. A waste of time $20. First and last BurgerIM. Shame on you read more

This 1 star rating is strictly for the BurgerIM location in South Riding,VA. The 1 star rating does not represent other BurgerIM locations. The South Riding location opened up in Early Nov 2019 and man they should have waited to open. The issues I encountered: 1. Manager and or Owner did not know how to work the Keypad system 2. I asked for a Duo order and started to say my order, quickly interrupted by the owner. 3. Owner said my order was "see, that's a problem" to his staff and explained to them how that was a problem, spoke to me a minute later on how it was a "problem" 4. I ordered a Crispy chicken with cowboy style which is Cheddar cheese, Bacon, onion ring, and BBQ sauce. 5. The problem was that he changed what the problem was twice. First problem was "we don't do cowboy style on the non big burgers." Second problem was " the system wouldnt work to complete your order." 6. Both problems were Bull as I have ordered Cowboy style on duo and trio orders at Brambleton, Arlington and Sterling location. 7. I informed him that I could order each ingredient separately on the duo order. Example: Order a crispy chicken and instead of saying "cowboy style" just add the each topping on the crispy chicken for .79 cents each. He said that was not possible. 8. Most soda flavors were missing from the Coca Cola machine 9. Most of my Garlic Aioli fries were missing garlic aioli. The reason this did not get zero stars is because we had two separate employees come up to us and ask how our meal was. Will never go back to this location. read more

Burgerim - South Riding - 1/3rd Pound Cowboy Style Burger - Burgers Near Me - Chantilly, Virginia

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Ok. I was close to giving this place 2-3 stars but they didn't disappoint. I came here to order four burgers and some fries/wings. I'm not a fan of places that have an iPad that ask you to tip right after you order. Why do you have to tip without receiving any food or service? Anyways, I tipped $8 for my order and when it was ready, I grabbed it and left (was a to go order). Drove 15 minutes home and realized that there were only three burgers instead of four. I was annoyed and quickly drove back out. We had called earlier in the day and they said they would be open until at least 5 or 6pm as it was Christmas Eve. I returned to ask about my missing burger just a few minutes after 5pm, and the lights were dim and the staff was cleaning. Luckily the door was unlocked as someone unlocked it to take out the trash. I walked inside and the girl that had helped me before recognized me and had my missing burger still waiting by the hot area and was keeping it warm. So they cooked all my burgers but forgot one in the bag. Mistakes happen and I was glad I didn't have to wait for them to cook the burger again and that they were keeping it warm for me until I came back to grab it. Also the girl apologized a few times for having me come back and drive back to the restaurant on Christmas Eve. Anyways the food was delicious (not as hot at this point but still good) and the dry chips were very good as well. It didn't seem overpriced for gourmet burgers and we will be back! read more

We tried Burgerim on Nov 17 and due to all of the reviews I have been reading lately on social media, I feel compelled to share our experience when I otherwise was not going to. Our food was yummy. I had a custom cheeseburger and chips- both were delicious and the order was correct. The cashier was very helpful with me making choices for topping and navigating the menu. The food was made in a prompt manner. I would not take off stars for this, but an extra bonus upon receiving my meal would be to thank me for me business and to have a wonderful day (above and beyond I know, but little details like this can really bring customers back). Keep it up, we will be back soon. read more

I really enjoy supporting local business owners when given the chance. Contrary to what other reviews have said, the owner was extremely pleasant and friendly! I knocked off a star because I wasn't that big a fan of the meat but I am just super picky when it comes to burgers in general. Although the garlic aioli fries were delicious, it can be a bit overbearing and suggest getting it on the side for dipping instead. I plan to be back but maybe to try their falafel sandwich instead. Overall I'm really surprised at the negative comments regarding the customer service. read more

I wanted to say that please have patience with the cashiers and runners of the food. No they're not excellent, but they're trying their best because 90% of them are local High School STUDENTS. They are doing everything they can and are under a lot pressure from management. So please be patient with them. For management on the other hand... That's a whole other story and they do not deserve the patience. My cashier was really sweet today (he was probably 16 years old) and was very patient with my long take out order for my family. At the end made sure he got everything right while confirming which ones where meals and the others were the burger only. Management on the other hand, were very rude to their workers and basically blaming them for any rude customers and acting as if it was their fault they were treated badly. For example, one woman left angry because the food took a very long time and she didn't even wait for her food she just left (if you're reading this miss, I understand why you left it did in fact take a LONG time). As the HIGH SCHOOL (therefore CHILD) employee was telling the manager, the manager got mad at the student employee and I could tell was almost blaming him and had an extreme attitude. What was the boy suppose to do? Run after her and give her another fake time frame for when her food will be ready? There was also another moment where an employee was coming through with a mop to clean up the cashier rep because it was wet. The manager wouldn't let him pass and told him to go away and get the proper mop. Understandable that he needed a different cleaning tool, but the way the manager treated him was really rude and cold. Throughout my 30 minutes waiting at the bar for the food, the manager continuously was rude and just plain out cruel to his employees who were just trying their best. I would honestly straight up give this place a 2 star because of the bad wait time and management, but in honor of the hardworking cashiers and runners, I'll give it a 3. Keep up the good work kids. You're doing great sweetie ;) For management, fix your attitude. If you haven't noticed, it's a huge turn off and you're business is going down. Karma hurts so you might want to improve your treatment of your employees. I give this place until February before business is dead. read more

Ordered 4 burgers from this place and the beef patties were spoiled. Tasted sour and bitter. Patties were like cardboard. Place looks clean and service was fine. However, it's a burger joint and to serve rotten beef patties is unacceptable! read more

Burgerim - South Riding - Burgers Near Me - Chantilly, Virginia