Went to BurgerFi on a Sunday evening and found it to be a large, "elevated" fast-casual spot located right on Jericho Turnpike in Commack. It was pretty quiet when we arrived, with just one other group dining. We ordered three CEO Wagyu burgers (including one on a gluten-free bun), all topped with aged Swiss and candied tomato bacon jam, along with truffle aioli. We also shared both the sweet potato fries and the waffle fries. The server was incredibly friendly and even brought over a variety of sauces for us to try, including truffle aioli, garlic aioli, barbecue, honey mustard, and their special sauce. The Wagyu beef was cooked appropriately, and it's also nice to know it is hormone- and antibiotic-free. The combination of the savory toppings with the slightly sweet bacon jam and rich garlic aioli worked really well together. Overall, a great spot for a high-quality burger, a good price with quick and friendly service. I would recommend stopping by if you are in the area. read more

BURGERFI - Burgers Near Me - Commack, New York

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The girl at the register needs a new job-terrible customer service skills, never smiled, and wore the same gloves to touch the food, make sundaes and collect money and her long hair flinging around. She didn't know her menu items and looked annoyed the whole time. She told us it would take 25 minutes and did we want to still order....... It ended up being 40 mins for a burger!!!!! We watched 4 sets of people leave because of this. The manager needs to hire new staff or they'll lose customers just like they lost us. Tables were sticky/not cleaned in awhile . Food was fine but come on.... Do better Burgerfi read more

While the burger was good, the fries were very disappointing. Not worth the $7-$9. I'd love a refund but I already took my lunch break. The floor was also sticky walking around at 2pm. Outdoor seating is offered for those interested however. read more

BURGERFI - Terrible REGULAR FRIES - Burgers Near Me - Commack, New York

Stopped by last week and I must say I'm highly disappointed that my last visit was disappointing. Literally hype the heck out of BurgerFi any chance I get and usually their burger and fries are top tier. My most recent visit unfortunately was not a good one when it came to the food. Service wise and Ambiance wise- BurgerFi is top tier. Service: I've always had a pleasant cashier and this time was no different. The cashier was able to explain the menu to me in detail when it came to their special: Burger, Fries, and drink. She seemed passionate about her work and you could tell she didn't mind the questions. I did feel bad because it seems the cashier was handling 2 jobs- cashiering and grilling in the back. Meanwhile I noted a guy that looked like a manager on the phone the majority of the time and another worker that made an occasional appearance. She even apologized for the wait which we told her not to worry about. Ambiance: the place is always clean including the bathrooms. At the counter where you order, they have a selection of coloring pages available along with crayons for you to choose from- definitely gives a family friendly vibe! They also have a cute wall to showcase art which is composed of the completed coloring pages. Now to the food- we stopped by at around 12 in the afternoon and we ordered the 10.99 special which included the burger, fries, and drink. We were both looking forward to a delicious meal given we've always enjoyed our meal here. It's usually always fresh. -The burger: it was a cheeseburger and we added jalapeños to it. The burger patty was decent however the buns were super stale. You feel like it's a puck and like it's been sitting out for a while. -The fries: oily, overdone, and underdone at the same time, if that makes sense. We had reason to believe these were sitting out for a WHILE and were refried to order. I don't think I've ever had fries that are undercooked but still over fried. First for everything I guess. Ended up throwing away most of these. Soda- the Coca Cola freestyle machine is elite. I say this for any spot that has it. Provides such a variety that of choices! Pretty disappointing because usually this spot is on point. Like I said, BurgerFi is one of the spots that come to my mind when I'm craving a good burger and fries meal. The drastic drop in quality made me think 1 of 3 things: 1. Whether the special is meant get rid of all the leftovers/expiring produce they have in the back. 2. That the cashier was overworked with 2 jobs on her plate- even possibly taking over the cooking in the back with no prior experience to do that. 3. This drop in quality may be attributable to a management change. Either way I will say: BurgerFi- please do better. I look forward to giving you another chance just because I believe in this place so much! Crossing my fingers for you. read more

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Disgusting Experience - Never Again I rarely leave reviews, but this place deserves a warning label. Walked in and immediately regretted it--sticky floors, and a smell that could make you cringe. The tables hadn't been wiped down in what looked like days, and I saw actual flies buzzing around the kitchen area. Garbage under soda machine you name it Ordered a cheeseburger and fries. The burger was greasy beyond belief, like someone dunked it in oil and gave up halfway. read more

I don't know. I haven't had this in years and I was around the area and wanted to try it again for old times sake. I got the ceo and the urban fries. I loved that when I got it a while ago. It blew me away the first time. I was very disappointed. The first time I had it, the wagyu burger was so tender and melts in the mouth. It wasn't like that this time. The bottom bun was also kind of hard. Tasted old. The fries looked like they were cooked in terrible reused oil. They still tasted great but at $19 I don't think it's worth it anymore due to the decline in quality read more

Place is clean, food is ok but you have to wait 40 minutes for your food to be served if you are dining in. Seems like they put a priority on take out and if you dine in you wait and wait. The focus should be on folks eating in and the takeout folks should wait. read more

Perfect burger!! Disgusting grease, burned, old, cold. They couldn't care less I ask if I could get a new fries and he gave me even worse than before read more

BURGERFI - Disgusting FRESH-CUT FRIES (LARGE) - Burgers Near Me - Commack, New York

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Food is okay, I have been here in the past and I think I enjoyed it HA the dining room was very dirty and I did not realize they only cook the burger "one way" well done so not my most favorite burger spot but has potential wish they would Cook the burgers to order read more

BURGERFI - Burgers Near Me - Commack, New York

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Here's the Scoop! Passed by this place many times and wanted to try them. Today was it! My honey & I ordered the BFD burger meal. It comes with a burger, fries and drink. The burger has lettuce, Tomato and sauce. You can get it with cheese also. The fries are fresh cut and delicious! Many dessert choices too. Key lime pie, red velvet cake, Oreo cookies & cream. Shakes and cones, custard, the menu includes hot dogs, veggie burgers, beer and wine. Plenty of Outdoor seating is available. The menu is diverse . Indoor & outdoor dining can accommodate large groups. Located in a mini mall so there's plenty of parking. We enjoyed our burger and will be back to try something else on the menu. If you're in the area give them a try. read more

Weird. Not sure why every time I come here the food takes so long but then isn't even luke warm. Also don't really appreciate thumb prints in my food and fries where the order is always incorrect. A shame. read more

It's not often you get superb service like I recently did at this location. I had an issue with a DoorDash order I had place. The doordasher picked up my order and then canceled it. When I called the store, Tisha was so understanding and went above and beyond to make sure my kids got their food. Tisha arranged for one of the employees to deliver my order and communicated with me throughout. Tisha and the employee (I wish I got his name) were both such lifesavers!!!! read more

Great food for fast food. Gluten free and vegan options. Delicious! Service was great.

Noticing little changes which are not good. Now charging for toppings. French fries portions, which used to come in three sizes, now come in only two. The music still sucks however, I'm sad to say. Place was empty when I came---never a good sign. Next day in the paper I read the parent company has filed for bankruptcy. We'll see what happens. read more

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Been to this burgerfi location more than a dozen times. Always fantastic! Expensive yes, but worth it, yes! This time though, they missed their mark big time! Burger buns were hard and cold, as if it came right out of the refrigerator. Meat was tough and over cooked, no flavor. The disappointment given the price was a jolt to my system. The anticipation of the normally consistent goodness of our expectations were shattered! Even though out of a dozen great burgers here, this one time made it even more disappointing because I will wonder now if I'll get a good burger next time! Now unfortunately, I may think twice of going to my go to spot and find another place for a burger! Must have been a Monday crew that partied too much over the weekend. read more

BURGERFI - Burgers Near Me - Commack, New York

I don't know why I haven't thought to say this out loud sooner, but I LOVE BurgerFi. I wish there were more than just this one location in the area, as this one is a bit out of the way for me, but I tend to plan routes around being able to stop here. I always order the same thing- the Conflicted Burger, which features a beef patty and a veggie patty, and I substitute a lettuce wrap for the bun. If you are vegetarian or like just veggie burgers, the veggie patty- I think they call it VegFi- is amazing. It is the old-school kind of veggie burger that is just trying to taste delicious and not trying to taste like meat. (They do offer Beyond burgers also. Although I personally am not a fan of that type of thing it is nice that BurgerFi caters to most tastes.) The iceberg lettuce for the wraps is always crisp, and, if I'm feeling really indulgent, saves room for a carb-heavy banana shake. read more

BURGERFI - CONFLICTED BURGER "green style" - Burgers Near Me - Commack, New York

The food here is 10/10! I got the veggie burger and added ketchup and mustard and it blew me away! There were also a lot of shake options, different kinds of fries, and different toppings for your fries! This place should be everywhere. The staff is friendly and prices are reasonable! read more

BURGERFI - Burgers Near Me - Commack, New York

In the past I loved Burgerfi, they hot rid of the beyond meat burger as an option for vegans. Instead they have a veggie patty which fell apart as soon as I bit into it and it wasnt very good. Hopefully they will consider bringing beyond meat back. Very disappointed. read more

I went out for dinner today, 8/7/25, with my husband and my daughter. I saw how a customer was disrespecting the manager; the girl wearing glasses, I don't know her name, but she was so kind and kept her composure while the customer complained that he had waited so long for a burger and his fries. BurgerFi has extraordinary employees. read more

This place is still crap. I keep thinking that it just has to change back into the way it was when it first opened up. I gave up on the burgers long ago but this time even the fries were bad. I mean really really bad. As you can see from the picture, they were dark dark brown. One would think that this would mean that they were very crispy but nope, they were dark brown and soggy. Really?? How does one manage that trick? I don't cook fries but I can imagine that the oil back there was absolutely disgusting, probably old and dark brown. How many days do they go before changing the oil in the fryer? Hey Burgerfi, change your damn oil. My stomach is killing me and I only ate 3 onion rings and a few fries. Even the onion rings which I used to love were not that good. Besides that, the burgers that my people ordered were dried out hockey pucks. Not cool. read more

BURGERFI - Darkest fries ever! And oh yeah, soggy too. - Burgers Near Me - Commack, New York

This place has amazing burgers and shakes! You place the order and let the employee know if you are planning to takeout or dining in. If dine-in, you sit at a table and listen to your name to be called. If you are ordering for take-out, you wait for your order to be called. We order: Shakes - Banana Churros - strong banana flavor with churros that are medium hardness (not too soft and not too hard). - Coffee Mocha - strong coffee flavor if you love coffee. Burgers: you couldn't put down the burger... It's that good. - The CEO - Burgerfi Chicken - Tenders: is meaty and not greasy. If you love burgers and shakes, you have definitely try this place. Enjoy! read more

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Great burgers and onion rings but their fries are TERRIBLE! Soggy, undercooked, not well seasoned. Please please do better with the fries, its such a major disappointment to get crappy fries with your burger. read more

Just picked up my first ever BurgerFi burger last night and wow... what a treat. I just finished almost an entire week of fasting and was craving something greasy and delicious for my cheat meal. I love that they use absolutely no hormones or antibiotics. Presentation: The box that it came in was like a cool little gift. It was not only cool to look at but was also very sturdy and kept the burger nice and protected. The BurgerFi branding directly on the burger was a pretty nifty touch too. Taste: Juicy, moist, and fluffy. I ate it in about 2 minutes... literally. I probably could have had 3 of em, so it was good that I only picked up one. The sauce kinda reminded me of Big Mac sauce too, which my inner child can't get enough of. Will definitely be back for when the mood hits. read more

Good food. Great service. Got my birthday shake and it was yummy! For what You get the prices are a tad high would be my only negative comment. read more

Amazing service the cookies and cream shake was delicious and wagyu beef burger was excellent.

I came to BurgerFi a few weeks ago on a Saturday with a friend for dinner. I've tried BurgerFi in the past and have had a decent experience so I thought it'd be about the same. The place is pretty standard fast-casual status. Nothing really to note about the interior but it's clean and there is outdoor seating. I saw they had a pretty nice special advertised for a $10 combo that included a burger, fries, and beer on Thursdays or something. So I got a BurgerFi cheeseburger ($8.47), fries ($4.57), and a drink ($2.87). Total came out to $17.28. I was shocked when I got the receipt. Like wtf it costs damn near $20 to just get a burger, fries, and soda these days? I don't remember it being so expensive when I went to the Woodbury location last time. And my impression of the place was that it was a Shake-Shack wannabe that wasn't as good. Biting into my food pretty much reinforced my previous impressions of the place, but that isn't to say the food is bad at all. My burger was pretty juicy and had a good amount of flavor. It was pretty enjoyable and good quality. The fries were also pretty good. They were nice and substantial, and had plenty of flavor. My drink kind of sucked as their soda machines were a little messed up. I got root beer but it tasted like there was too much syrup and not enough water. The ratio was definitely off. I do appreciate that this place gives you a lot more food compared to Shake Shack. Shake Shack gives you such a ridiculously small amount of food for an exorbitant price. But Shake Shack definitely tastes better. And I still think the prices at BurgerFi are ridiculous. As an alternative, I actually think Smashburger is a lot better from a value perspective and their food is just as good, if not better, than BurgerFi. read more

BURGERFI - My meal - Burgers Near Me - Commack, New York

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I've heard of this place for quite some time and finally decided to try it a month or so ago. The food was amazing! I had The CEO and the cry fry along with an Oreo milkshake - I was living large that day. Anywho, everything was absolutely delish! The burger was juicy and flavorful, the fries were FRESH and crispy, the onion ring could use a little work, but that didn't matter compared to everything else. Fast forward to today, I brought a friend and fellow Yelper who was excited to try the glorified burgers of Burgerfi ... but they weren't that great today. *whimpers* The burgers were pretty dry today as though all the juice was pressed out of them. The shining stars were the fresh cut fries and the Five Boroughs IPA they had on draft. If it wasn't for those two items, I'm not sure I'd give this place a third visit. read more

BURGERFI - Burgers Near Me - Commack, New York

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Honestly, super surprised the reviews are so bad! I had BurgerFi back when there was a location in Syosset and when they closed I was so disappointed. Finally got my fix again and i've since been back to this specific location twice and have had no issues. The CEO burger is by far my favorite and both times, it was perfection. Flavorful, juicy and just what I was craving. Their kids meal is a great deal and my son inhales their burgers everytime. The only reason they lost a star is because the fries are terrible - super salty and this last time, they were so overcooked, even my son no longer wanted them. But we come for the burgers and for that we are more than happy. Definitely recommend! read more

Stale rolls. Low quality burgers. This place is following the trajectory of many failed Long Island dining options. Starts strong, cuts back to boost margins or deal with rising costs, & try to live off former glory until the customer base dries up. read more

Service was great, chef burger to well done for me. Fries were too mushy. Maybe just an off night.

I went for lunch in the Commack location with my son Thursday 09/14/2023 right around noon . there was 1 gentleman before us. the place was empty - our order took 15 minutes , we tried their seasoned fries which were luke warm and burnt . the onion rings were cooked well but Luke warm , our double burgers were way over cooked , not juicy at all and barely warm our cheese was not melted and the buns were cold as ice , I found 1 thin slice of jalapeño , the sauce was good . we paid over 35.00 ! we had higher expectations and do not plan on returning anytime soon! we do not recommend eating here. Ni read more

Service the worst ever in the history of hamburger joint. 45 minutes as the only customers in the dining room. All take out orders come first . Sucks! read more

Thank you so much Dominick and Tisha for your excellent customer service and going above and beyond, making sure my customer order was perfect ! Food is always delish and love that there is a gluten free bun option! read more

Burgers are okay but the fries are good!! If you are looking for a good burger I recommend going next door to Prime burger in the Sobol shopping center. They give you much more for your money in my opinion read more

I've been wanting to go to this place since it opened! Always drove by always wanted to Stop by always heard great things from friends and the reviews are great! Finally made it today and unfortunately so disappointed. Upon entering great to see tables are spread out! Following social distancing! I went with my twins, niece and nephew and no table to be found. I told the young man behind the counter if he knew if a table was taken or not as there was only a tray there. He said I don't know you can sit outside all the tables available there. Ummm I'm sure you do as it's cold out and no thank you with my 4 month twins !!? Anyway I said I think no one is seating there but the person didn't throw out there garbage and staff didn't clean it up. I received a blank stare! If it wasn't for my niece and nephew who really wanted to try it I would've left! Anyway I ordered and cleaned up the table myself. The staff was young and immature. I could hear them complaining about all the orders and food just being thrown and rushed as they were done. Fries and onion rings spilling over. At this point I thought yeah don't think this meal will be good. Unfortunately I was right first sign was the fries! Very oily and salty - I don't mind a soggy fry but with each bite oil so yeah didn't finish them! Ultimate bacon cheeseburger was ok that's why I gave the 1 star. My bread was falling apart with each bite so I'm assuming it was old it tasted a bit stale. The BURGERFI sauce was yummy! I would've loved that with a nice crispy fry! Anyway definitely won't be back I think based on what I read it was just the rushed young inexperienced staff that ruined my overall visit. read more

BURGERFI - Burgers Near Me - Commack, New York

Good food, fast service for a made to order burger joint, clean tables, friendly staff Thats all I require. read more

I can only speak of the VegeFi and Beyond Burger, as I am a vegetarian. I can say that I appreciate a burger restaurant that has more than one option. So bonus points for that. I am always leery of food that tries to taste like real meat. This was actually pretty good! I liked the VegeFi very much, and it was dressed very well. The fries were really good. Get it with garlic aioli dipping sauce. The onion rings were delicious. They had great flavor. Red velvet shake...man that was good! I know that I can come here again and get food that doesn't have only one choice for me. read more

BURGERFI - Red velvet shake - Burgers Near Me - Commack, New York

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Yea I'm done with this location .. $50 for 2 meals . And I guess cook to order is a thing of the past .ultimate cheese burger was an ultimate disappointment. Poor quality for what your paying for . read more

Everyone is amazing and the restaurant is always clean and great service. The food is also my favorite and always delicious.

My family and I come here consistently, and the staff is always a pleasure to deal with. They consistently take care of all of our menu questions as well as my wife's gluten-free dietary restrictions, not to mention the food is always delicious. A great and easy meal for the whole family. Let's not forget the delicious milkshakes. My personal favorite is the conflicted burger. always a fun and hip vibe. Also, the kids love the coloring sheets that get hung up on the wall. read more