Great double burger and I really enjoyed the beef talllow fries with the craft soda to go with it. They have a great deal on a combo right now. Food was ready really quick with great service. read more

Just terrible, no air conditioning, ordered a burger to go and it took them 15 minutes to prepare while there were literally zero other customers in the entire store and three people standing around in the kitchen. read more

Was scared to come for years due to the lower ratings initially. But they have a rockstar now!! James is polite, detailed & quick on his feet! He takes responsibility seriously and is a rare gem! read more

I don't normally write reviews but the service was terrible. It took 30 minutes to get part of our order. 2 burgers, and they forgot the drinks. We went inside to get the drinks. They said they'd be right back with the kids chicken tenders. 10 minutes later we went to the counter to ask about the tenders and it was clear that they had totally forgot and began preparing the kids tenders. When they brought out the kids tenders, they forgot the ice cream that came with the kids meals and we had to ask for it. The food was decent but not good enough to make it worth the headache. read more

I wasn't initially excited about another chain in our shopping center, but I've grown to really love this place. Everyone who works here is super friendly, especially the manager, who is always so welcoming. My kids love it here and we come often, especially on Tuesdays when kids eat free. It's Burger Lounge, so you know exactly what you're getting, and I like that. The only small thing to note is that they occasionally forget the milk or ice cream in to-go orders, so just be sure to double-check your bag. Overall, it's a great neighborhood restaurant with a welcoming, family-friendly feel. read more

5 stars for service as Christina and James are rockstars. Their insight and no pressure attitude have always been so welcoming. I finally decided to try BL as I was next door having coffee and needed quick lunch before heading back to work. Christina was working and recommended items for me to try. I tried: Paleo Burger (Grass-Fed Beef, Bacon, Grilled Zucchini, Grilled Tomato, Avocado, Daikon Sprouts ) $16.95: - pricey for a keto burger but it's a generous portion of beef. I forgot to ask if they can do a lower patty temp but Christina was able to notify the kitchen of my preferred med rare when I ran back to her a few min after ordering. The grass fed beef was well seasoned but tasted a bit dry. The smashed avocado was creamy and fresh. I liked the grilled zucchini. I asked for a side of truffle aioli to try with the beef and loved it. I wasn't that hungry that meal so only managed to eat a portion of the meal but it reheated well later that day Onion rings $5.95 (small order): - these tasted freshly fried! The batter was wonderfully crispy and seasoned. I wish the onion slices were bigger though. James checked on customers during the meal and his smile and politeness blew me away. I would return here to try more items and hope to encounter Christina and James as they truly make this location five stars for me. read more

I personally have always liked burger lounges food. I'm not going to lie and act like it's a Michelin star restaurant but it's wayyy above average compared to any other burger chain. But this review isn't being left for the food. I'm leaving the 5 star review for the supervisor who was working this evening. I didn't catch his name unfortunately. He was a younger gentleman. But that guy was awesome! So polite, respectful, accommodating, and top notch with his service. I hope burger lounge looks into who was the supervisor this evening at their store and gives that man a raise because he deserves it! Keep that man on staff no matter what it takes. Thank you. read more

Back in the early days of Burger Lounge they had an exotic burger every few months.  I loved visiting and trying each one.  My favorite was their wild boar burger.  For the month of November they brought back their bison burger.  I loved the flavor of the bison which had a nice bit of sweetness from the bbq sauce.  The arugula added an earthy flavor while the crispy onions added a sharp onion flavor.  I added bacon which was a small amount which added a light salty and smoky flavor.  Great tasting burger. Onion rings had a crunchy panko batter and I loved the flavor. The last few months Burger Lounge has been doing inflation buster promotions.  For a week they will have an inflation buster burger.  I tried a few. Western burger was $9.54.  I was the 1st customer of the day so my burger came out quick.  First thing I noticed was how small the bun looked.  The advantage to the small sized bun was the excellent beef to bun ratio.  Beef was tender and I liked the mild flavor.  Bacon had a tasty smoky and salty flavor.  Bbq sauce was really tangy and I removed it as it was distracting me from the delicious meats.  Onion rings had a nice crunch and I liked the fried onion flavor.  Very good tasting burger without the bbq sauce. 2nd visit I tried the Husky and paid extra for bacon.  Beef was good quality.  Tender and juicy with light beefy flavor.  Bacon was crispy and had a nice smoky flavor.  Lettuce and tomato were fresh and crisp.  Very good burger. Each visit friendly employees greeted me, checked to see how I was doing and said goodbye.  My burgers came out quickly.  Great customer service here. read more

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Not too bad. Was looking for a burger spot. Oh how much I wish my favorite spot delivered but they don't so I'm on my journey for the perfect delivery burger. This was from door dash. Now I can't dissect them as pricey since it is door dash but it kind of sucks they don't offer the ability to ask for cooking preference of the meat like non fast food spots and how can a 13-16$ burger not come with fries. Not even a small option. Their special sauce is ok but it's not top notch. Was it horrible. No. Decent. Yes. Amazing. No. Maybe it would be better in person and would have saved 6-10$ total on two burgers. I might try them once more and update but so far. 32$ for two burgers and fries. And this is from their menu. Not DoorDash to not be bias. Is pretty unepic read more

Burger Lounge - Double cheese Lounge Burger Lounge Burger - Burgers Near Me - San Diego, California

A special shout out to James for making what could have been a really unfortunate experience into a pleasant one! Placed an online order to pick up at 5:45 with kids in tow, when we arrived there was no record of our order. Rest assured, James expedited everything and we were able to get out in a reasonable amount of time. Additionally something with the system and our order and he graciously took care of us- will def be back! Food was delicious, even to go! read more

I really like BL I think they serve quality burgers. I did a pickup order today through UberEats and the service was exceptional. Burgers are always consistently good. read more

Been here twice now for a late dinner and my fish burger with extra patty was perfect each time! This last visit we caught an employee scooping vanilla ice cream scoops and couldn't resist since they're only a dollar each. Perfect lil sweetness to end the meal. Service was super friendly and everyone seemed to know the answer or was willing to find out immediately. Really appreciate when employees treat you like family rather than another annoying customer asking a million questions. (If you're reading this, thanks for your patience!) They even offer spring water in a box for easy transport -able to keep in a hot car, where plastic bottles would leach everything you don't want to ingest. Would recommend this location for a quick bite! read more

best burgers, chicken, fries, drinks etc when done right. we are giving up on this location. 7/10 times an aspect of our meal was cold. pick it buns, bacon, patty, fries, etc. the team can't handle it. additionally, some of the staff gives you an evil eye when you bring back product. the prior manager was much better. read more

Great food! The onion rings are the bomb! Martin helped our large party with all of our needs! Will go back!

TRUST THOSE WHO YELP REGULARLY... Grand opening in Pacific Highlands Ranch, and what an incredible treat to have Burger Lounge right here. Staff was energized, food was delicious, and I can't wait to get back. We ordered as usual, but added June Shine hard kambucha with dinner and a chocolate shake for the drive home. Short and sweet review. Great job Burger Lounge. Highly Recommended read more

Burger Lounge - New location and staff is amazing - Burgers Near Me - San Diego, California

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I go to a lot of burger lounges but the Pacific Highlands one is Next Level! They are super quick and always friendly. I am very grateful for all the team members! read more

Burger Lounge - Steak House Bison Burger - Burgers Near Me - San Diego, California

Too expensive $18 burger. It is very good but not incredibly worth it. Portions for the fries are just too small for the price. read more

I agree with Mike T. there is something wrong here. In our to-go order the both buns were solid black both sides. We discovered this at home so swapped the charred buns for bread and ate then but saved the charred evidence. Later we went back and showed them. Asked them to comp the meal. They said: Do you want some new buns? Of course this is a management problem: the employees are being taught the customer is always wrong. Maybe they all know the site is failing and they are all short-timers. read more

The staff are very efficient , professional and friendly. Despite being a busy day they still manage to smile. Food has always been consistently good . Great job! read more

AMAZING burgers!!! INCREDIBLE staff!!! CLEAN place!!! Definitely becoming a regular! Michael, the General Manager, does such a great job praising his team! read more

Burger Lounge - Crispy Queso Hatch Chile Burger - Burgers Near Me - San Diego, California

You know it's bad when you got me remembering my login for Yelp and pulling up with the review. Anyways, it was a beautiful day in Southern California when I walked into Burger Lounge. I take a couple steps to the counter confidently and order the Classic, which according to their menu is a 'Grass-Fed Beef, American Cheese, Ketchup, Mustard, Onion, Pickles'. I order it medium rare to pay respects to the chef. I pay $14 dollars...a bargain. I inform them, 'I'll be back'. I go to TJ's for a quick grocery trip and come back to pick up my precious. I am hyped. About to eat a medium rare grass fed cow with the most American, Paul Revere having cheese you've ever seen, some Heinz, and some fermented cucumbers. But when I opened that bag, something completely different awaited me. It was the most well done burger you've ever seen with NOTHING on the burger except half a piece of cheese.... NOT EVEN A WHOLE PIECE. I DON'T EVEN THINK IT WAS AMERICAN. I wanted to go back there and say something, but I had a work meeting so here I am still salty about it 4 hours later. read more

The beef patty burger from kid's meal is too rear. My poor kid didn't know why his burger is pink, and he didn't like it. They should not have made a rear burger without asking you first, especially not on a kids meal burger. Very disappointed. read more

Burger Lounge - Kids meal burger was too rear for a kid to eat. - Burgers Near Me - San Diego, California

This location is incredible. The staff is amazing, friendly, helpful always have a smile on their face. The restaurant is clean and well stocked. The food is fresh and delicious. They remember you and say hi and even know you by name. By far the best burger lounge I've ever visited. 10/10, I've never had a bad experience here always great! read more

Best burger and fries out there! I've been eating here since they opened and the food never disappoints!

Unprofessional service. Placed an order before 9, came to pick it up a bit after hour at night. Staff were younger (teenage years or early 20s). They told me to get out, no apologies or consideration. Especially cashier girl (long brown hair, tall), was rude. Even if I made a mistake coming in after closing time, it's ok to explain that they were closed and cannot give me the food. Instead, berating at your customer, yelling at me to get out while blasting music, is truly unprofessional and isn't a good look for the establishment. For this price, I would rather go to Shake Shack or In-N-Out. I suggest you do a re-valuation of your staff if you want business from this neighborhood. read more

Hope the young adults working the front get more training on proper food handing-you don't keep running your bare hands through your hair, checking your phone, etc and then handle people's order. (The things you notice when waiting for takeout.). Bathroom was filthy and clearly untended too even though the place wasn't that busy. Onion rings were burnt and burger was thin and overcooked. Expected more given my experience at other locations. Wasted $40 for a meal we didn't eat. read more

Our second time visiting this location. The first time was decent, however, this time was a little busier. The food took a while to come out and did not taste fresh, on one burger we added bacon and avocado, however, there was none. Requested on both order that the onions be caramelized, but both orders came with raw onions. Seemed understaffed for the time of day, the cashier was also delivering orders to the tables. I think they would benefit from someone doing a quality assurance check on the orders. read more

Heard about the grand opening today and decided to pick up a few burgers for my employees for lunch. Manager at the front recommended the truffle burger and it DID NOT disappoint. I ordered 5 burgers and they all came in less than 10 mins. Great food, great speed, lovely environment and amazing service. Thanks guys, I'll be back soon ! read more

Everything is made fresh daily and the employees are always friendly and helpful. I recommend the husky burger and add avocado.

This location can't get it together. Every burger we've had from here is either raw, burnt, or a mushy mess. The staff seem to be constantly scrambling to fix problems. read more

I laughed a little at David M.'s review because I was sitting at a table near the cash register when I heard the woman scream "We are doing the best we can!!" At the time, I commented to my husband how rude it was as he was being totally polite. There were several people waiting for food - god forbid you ask about your order after waiting for 30+ minutes. I've been here twice now and have waited over a half hour to get my complete order each time. Yesterday, the burgers were undercooked but we didn't send them back because we'd be there for another hour if we did. I get that they just opened but doesn't mean you need to be nasty to customers. read more

I was so excited to try this place. We have no other burger places near by. I order two classic burgers and two fry's to go. When I got home and pulled out the burgers they were not edible. The patties were burnt black to a crisp completely on one side. Completely overcooked. The cooks should have never allowed this to be served to a customer. 10 bucks for a burger that had to be tossed in the trash. Actually two burgers. How could this place serve a burger to a customers like this. I feel very disappointed in the staff of this place. This is not how to treat customers when you can see you overcooked the meat beyond edible. If they continue to serve food like this they will not be in business long. read more

Absolutely wonderful experience! great staff, even better management the food was phenomenal and the ambiance was so lovely I can't wait to come back and bring everyone I know read more

I know this place just opened, but that is no excuse for a complete lack of customer service. As I was ordering my food, an employee squirted ketchup all over my very expensive white sweater and in my hair! The manager was apologetic, but seriously? I assumed they would offer to comp the fries I ordered, but she surprisingly did not. Then, instead of expediting my order so I could get home to get the ketchup off myself, I waited there for 10+ minutes. I was willing to let all of this go, but when I got home, my fries were cold. Like cold cold. I live 3 minutes away, so there is no way they handed me hot food. It gets better. I called and said my husband would be driving back to pick up hot fries. When he got there, the manager (skylar) refused to replace the fries. She said they are not in the business of handing out free food. They are apparently just in the business of getting ketchup on people and serving them cold food. This woman has clearly never worked a customer service job in her life. I'm shocked at the level of service we received and will obviously never be back. read more

great staff very friendly and supe clean my berge was delicious hana was great thank you all for the great experience

Burger Lounge never disappoints - great burgers + multiple proteins to suit most everyone, great outdoor seating, and special beers to please most hopheads. read more

I ordered once through door dash. The bag was sealed but when I opened it and got out the closed container of salad there was a small live black bug crawling around in the container. I threw out the entire order and have not received my entire refund as of yet. I will be reporting this place to the food administration department for investigation. read more

I came in with my coworkers for their grand opening, wowww we were impressed! The service was fast and burgers absolutely delicious. Our offices are in the area and we have been back several times since, thank you Burger Lounge! This is definitely our new lunch spot! read more

Extremely rude server. Before ordering, I asked how long it will take and was told 15min. Came back after ~20min and I POLITELY asked the server at the counter whether my name was called. Abruptly another server yells loudly "We are doing the best we can" "When did you place the order like 5min ago?" Even if I were at fault, such rude yelling was completely unnecessary. I simply said "It's okay and backed away." Worse... after 40min when I finally get my food, it was burnt and tasted horrible. Interesting to know that "Restaurant Surcharge" fee they are charging is going to servers like these. Also the feedback link on their receipt doesn't work for Pacific Highlands location. read more

Waited over 35 minutes for our dine in order. Not only was the service slow, they had to restart one of our orders. Then it came cold and under cooked. The couple ahead of us got their meal even later than ours. It seemed like no one was in charge. It was evening time around 7:30. Almost every time I come at this time the service is subpar. One of the employees gave me a 15$ gift card. I really appreciated that kind of customer service.. I really like Burger Lounge. I just hope the night service was better . read more