I really wish I could give a negative star rating!! This place doesn't even deserve 1 star!! I have just received the WORST customer service I have Ever received!! Here goes... I went through the drive through and wanted to take advantage of the trio deal for seven dollars and the double deal for five dollars as I was ordering three chicken sandwiches I was told they don't do seven dollar deal. They do eight dollar deal! I said that's fine when I ordered the two for five dollar deal. She said we don't do two for five dollars we do two for six dollars I said that's fine. Proceeded to place my order to whopper juniors three original chicken sandwiches and please add tomato and cheese to the chicken sandwiches. I also ordered three medium fries which I was told those were also three for eight dollars not three for 7 dollars. I pick up my order, I round up to $28 as I was charged an Extra four dollars for the cheese and tomato which I expected. As I drove away, I decided I should check my order and realized they did not add any cheese or tomato to the chicken sandwiches that I was charged for there wasn't even any lettuce on them. There was just mayonnaise so I went back to the store went inside and said I'm sorry, but my chicken sandwiches are wrong. I did not want them to just add cheese and tomato to my sandwiches at this point I wanted three fresh sandwiches. I did not think that this was unreasonable. The person making the sandwiches made them correctly and handed them to the manager. The manager(a very rude Asian woman)handed me the sandwiches and told me from now on "I must come into order because I complain too many times!"I said "excuse me? I have not been to this Burger King in over three years"! I'm sure she had me confused with somebody else. She proceeded to say you do not come in here anymore through the drive-through you only come inside to order as there is a language barrier and you did not order tomato and cheese on the sandwiches as I'm looking at my receipt that said I had!! The order was placed with this woman so the language barrier was between her and the people cooking the sandwiches, not me! I said you don't have to worry about me coming through the drive-through because I will not be back to the store drive thru or inside ever !!! I proceeded to walk out the door angrily! This is why I would like to give them less than one star I have never been so rudely spoken to at a fast food restaurant in my life. I am not one to complain ever! And this was completely rude and uncalled for. I'm not sure if this Asian woman was the manager or the owner but she was so rude and her customer service was so horrible. I will never ever return to that store. I have been in customer service for over 40 years! If I ever spoke to one of my clients like this I would be out of business!! I am not over reacting and this isn't about them messing up my order.. It happens no big deal.. The rudeness and accusations that I complain too many times!! That went up my butt as I hadn't been there for years!! What ever happened to apologizing and just making it right?? She never apologized and didn't even offer to give me fresh fries now that mine were cold!! LOL.. That's what I would've done to make for good customer service!! Thanks for reading my rant!! read more

Worst place in the entire planet. I've been there a couple of times but I honestly give up on this location. Older asian lady is the angriest person in the universe, she will scream at you, not answer your questions and close the window at your face while you are talking. Also, even though Uber Eats, Google and THEIR OWN WEBSITE say that they close at 2:30am, THEY DO NOT. They close at 2am and will refuse to make your food a single minute after that if you ordered through the app. Don't even bother ordering at the window at 2am, THEY WILL NOT MAKE YOUR FOOD. read more

Watch the older lady who works at night. She scammed me using coupon that she gaslit me to believe she entered it but the receipt didn't have it on there. Im trying to get in contact with Burger King or the franchise owner and I know it was about $10 but it's the point that I don't know how many other people she's done this to who don't even notice. A few bucks from every customer or every few customers is a lot of money and I will end up going to the police if Burger King or the franchise owner don't answer me. The only reason I went tonight is to use the $7.99 coupon for the Whopper meal I would have picked somewhere else to go if it wasn't for the coupon because I'm not made of money so I definitely notice what she did call her out on it nicely and she refused to acknowledge anything I have the evidence I have the proof I have my receipt. No one is answering me and I can't get a real person on the phone. read more

I'm tired of the building at salem highland.there are few employees andcthe once wirking are rude and lazy. I go in the am I ask for a meal with ice coffee cream and sugar. I waiting at the window and the person tell me she is putting the coffee and if I want the sugar on the side.i was confuse I order iceccoffe special making hot coffee I left.thecnext time I order an ice coffee with a meal I pay at the window the attendance tell me there is no more ice coffee never offer to give me my money back.i left.next time I order a meal with ice coffee I get it and it look like almost clear beige I ask her why is so light she said is pre made.i take a zip and it was water like milk wash with lot of water she left the window and I waited she cane back I told her it taste like water she said there is no more so I said then what she offer me moca and something else I choose moca I waited 20 minutes at the window for my meal she hang me the bag never look at me.never apologize. All the reviews are the same baaaaaaad f service.i thought when you work at any place you check that everything is in order for the customer.i stop going there.there are useless.​ read more

The customer service is nonexistent at this Burger King. They are so rude and ignorant and act like you're bothering them when you try to place an order. Today I was left sitting at the drive up window for seven minutes with a line of cars behind me. I ordered a hash brown and orange juice. I asked for a large hash brown. I got a small, cold old fries mixed with a couple fresh ones. It happens more times than not when I come here I went back and asked for fries. The woman looked at me like I had 15 heads and asked me why I had an attitude explain to her that I'm tired of having to come back in every single time I order food. read more

Burger King - The one on the left is a large which I ordered but brought back because they were ice cold and hard as a rock. - Burgers Near Me - Pembroke, Massachusetts

Earlier, I was really craving a burger. I decided to treat myself to this $2.88 Whopper Jr. Never in my life have I ACTUALLY received a burger that looked exactly like the ones you see on TV. This burger was even better than it looks, if you can believe it. Each piece of lettuce was fresh, the pickles had a nice crisp and the cheese was perfectly placed. This burger was more than I had ever hoped for. Please do yourself a favor, visit this Burger King location and get yourself a Whopper made with love! read more

Burger King - Whopper Jr. - Burgers Near Me - Pembroke, Massachusetts

I never laughed so hard at all the comments it cheered me up after just coming back from a line 7 cars deep and 3 more behind me. we all just finally drove away after waiting 30 min's with the line of cars not moving. I love the comment about the Potholes. LOL and the Creeping drive though in back!! Lol Its all so honest reviews. They place is a mess. does the franchise owner even care? why is it so unbelievably slow? they are loosing tons of money. Are they just total idiots working there? Its gross when the people working there have dirty uniforms and they have purple hair and a nose ring. it helps me loose weight because I totally lose my appetite. It looks like the stepped on the Bun's and threw it in the bag. If you want really good Burger King Go to the Cape in Hyannis's. it's the absolute best I ever had. it's like a 60-mile drive but worth it if you need your BK fix or just go to McDonalds down the street the workers are on the ball there. read more

I've been to this drive through 2 times and I like to get my burgers with just bacon cheese and ketchup. They got my order correct both times with no additional wait time. Food tasted as you would expect Burger King to taste. 4/5 because the fries were not very fresh the 2nd time. read more

Never looks like it's open until you drive down the creepy back parking lot. This place includes a ride too because going though the drive though you get to bottom out your car on a pothole that has been there for over 3 years! You legitimately can't miss it it's right when you pull up to the window! read more

Burger King - Pothole ride - Burgers Near Me - Pembroke, Massachusetts

Long line at the drivethru. Only accepting cash. Would not honor the "deal" on the app. Will not give a cup of water only bottled water offered. Last time going to this establishment. read more

The worst!!! I love bk's chicken nuggets so I've given them a few chances. Every time they've messed up my order, taken over 20 mins to make, 2 times burnt my food...so on my last visit I complained and the so called manager snapped back at me that "no one has enough help right now so I should just be patient" No free small fry or anything! lol I'm kidding but they truly suck. read more

Old asian women was extremely rude and seemed not to care at all about order. Stayed on her cell phone while taking my order. Literally talking on the phone instead of listening and she messed up the order completely. Maybe if she got off the phone it would be better but no. Terrible service and food was cold. Awful experience would never go back. read more

The lobby is only opened half the time so it's hit or miss if you wanna walk in. And the drive-through is cash only no debit or credit cards so if you wanna use get upside or have any rewards on your cards you're out of luck at this Location. most locations on the south shore of Massachusetts for Burger King are terrible.... I don't know what's wrong with Burger King! The only good Burger King location I've been to was East Boston ! The East Boston Burger King is always fast efficient just awesome overall! read more

This is easily the worst BK I've ever ate at. If it wasn't 30 seconds from where I live I would never even bother and I still regret it every time I visit. The ownership of this store is dreadful. Employees have to bring in their own napkins from Stop and Shop because ownership told them they were using too much paper goods each month. Ask for a 2nd sauce for your nuggets and they'll charge you .30 cents at the window. Order 2 croissants for $4 and get 1 for $3.89 (this happened twice) and try to get the issue resolved. It'll take 15 minutes for them to correct while they complain the whole time about it instead of simply apologizing and making the 2nd sandwich. Just an inexplicably terrible restaurant in all facets would highly recommend avoiding at all costs. read more

Very clean restaurant, didn't used to be. Friendly service with a greeting and smile, helpful employees, sanitizing between customers. Used a coupon...food was hot and fresh, I find a lot of other Burger King restaurants don't have fresh French Fries, they did here. Will always come to this one from now on. read more

What a horrible experience! Got the order wrong. Twice! The surly senior citizen at the drive through was downright rude. (She's the one who took the order in the first place. Doesn't seem to know how to un-key her headset mic, so I got a fascinating up close and personal look at the inner workings of this disfunctional mess.) Tried to call and complain, but the listed phone number is a fax machine. Finally called the national "800" number. I guess I'll use my free Whopper certificate at a different store. read more

Worst BK ever! Just got a Whopper and the bun was hard as a rock. They obviously don't care. I mean it's easy to tell when you're making a burger mad the bun is like a rock! read more

Did the drive thru at the Burger King in Pembroke. The woman taking the order was yelling at me to get closer to the speaker. If I got any closer I would literally have to get out of the vehicle to walk right up to it. There was no please in her request she was literally yelling. She takes the order and I get to the window. Total comes to $32 and change. I paid with a credit card and no I was not offered a receipt. I should have asked for one but I didn't. I got the food from the window and drove 12 minutes to my home. We opened the bags and it was missing an original chicken sandwich that was ordered and a cheeseburger. I then tried the other chicken sandwich that we ordered (new crispy one) that they did give us and it was absolutely disgusting.The chicken had a horrible taste. I then went to call them and immediately the message comes on with a verizon message saying sorry this number cannot be reached at this time. We will not be stopping there ever again read more

The woman at the drive-through today greeted us by saying she's the only one working right now so we need to be patient, and if we don't like it we can just leave. We said absolutely nothing to prompt this. We just drove up. This is easily the worst customer service experience I've ever had. read more

Would be zero stars, if possible. Absolutely terrible service. The lady in the drive-thru was rude and incredibly slow. She was talking the entire time with her headset on and took over 10 minutes to even talk to us. When she finally DID get around to taking our order, she didn't apologize and was actually short with us, cutting us off mid-sentence. I'm not sure how this particular location is still functioning, to be honest. I'm glad we just just passing through. read more

They put sugar on my fries instead of salt. Not sure what else to say to indicate the terrible quality of this location. I've never been to a worse fast food place. read more

If you decide to name your establishment 'Burger King', you better make damn sure you never EVER run out of burgers. Well, that's what happened. Actually, it happens, and quite often I might add. And don't get me started about the 20 minute wait it takes to get whatever it is they do have in stock to warm up to just above 55 degrees before proudly serving to the customer. And I recently tried to order an 8 & 4 piece Jalapeño Popper. They gave me 4. No biggie, just let the dimwit working the window know and she can toss another 8 my way, right? Wrong. Again, they gave me 4. I politely informed her that I needed 4 more to get it correct. It was at this moment that the entire Burger King franchise came to a grinding halt as they required a meeting of the minds to determine where exactly things went wrong on this day in question. When they emerged from the haze, the manager apologized for the delay and the confusion and thanked us for our patience. He then proceeded to hand me a bag filled to the brim with Jalapeño Poppers. Some were piping hot, while others were as cold as a witch's tit in January. This was all I could take before deciding that I can never return to this Burger King again. read more

Very irritated by service in drive through today. Man who took my order was very kind, but line was unnecessarily long. When we FINALLY got to the window, the girl who refused to make eye contact was decent. My order was $7.35. I hand her $10.35 and receive $2.02 back. Already i'm questioning, but she repeated my order back to me, so I thought nothing of it. "Maybe she's just unintelligent" I thought. I got my order and looked in the bag; I see nuggets, fries, and my burger. Plus onion rings. I think nothing of it-- maybe they just threw it in for the wait. I get home and take out my food. A value fry, value onion rings, bacon double cheeseburger COVERED in mustard, and a ten piece nugget. The only thing that I correctly received was the nuggets. A $5.86 order plus a medium milkshake. At this point I'm angry with having received a completely incorrect order. I don't have the patience to call and complain, I only have the energy to tell the Internet AVOID THIS BURGER KING AT ALL COSTS. There is a Wendy's not far up the road with friendlier people... I will NOT be returning. read more

Burger King - Specifically asked for ketchup and pickle only... - Burgers Near Me - Pembroke, Massachusetts

Service is still on the slow side but there are 2 employees who have always been kind and friendly. They always remember my husband and I. Food has been better recently! read more

Burger Was Messy no Coke products no napkins they had no lemonade The service was nice

I haven't had Burger King in years and was craving a Whopper. I went through the drive through which was quite long, but totally worth the wait. The woman at the window was very pleasant and the whopper was amazing. In these times you hear all the bad, but not the good so I definitely wanted to put it out there. I also made it a point to go in and tell the staff because i think it matters. Way to go BK!!! read more

Been here twice in the past 6 months. Only went back a second time because they have a big parking lot I could pull my trailer in to. The first visit was thoroughly disappointing - drive through attendant clearly hated hey job and was very rude when asking for sauce, extra napkins, etc. Food was just ok. The second visit was just as disappointing. The person who took our order was much more friendly, but the chicken fries were very overcooked and barely edible. Burgers were very sloppily thrown together, but tasted ok. Fries were just ok. Basically a waste of $20, but now I've learned my lesson and won't be going back to this Burger King anytime soon. Also, we made the mistake of watching our food being made while waiting inside the restaurant. Let's just say that just because you wear gloves doesn't mean you can touch anything, like inside the waistband of your pants to pull them up. Gross. Change your gloves. read more

Nothing has changed since the previous reviews. Horrible service and huge backups driven by the fact that apparently no one could be bothered to make french fries. Seriously? Dumping a bag of fries into a bin and dunking it is why you have backups? Awful. read more

I have visited twice in the past couple of months (the only times I've gone), utilizing the drive-through due to my sleeping infant. Both times it took a total of at least 20 minutes from getting in line to receiving my food. Both times, I witnessed several people leave the line after waiting for at least 10 minutes. Today, I got in line at approximately at 1:55. There was one car in front of me at the speaker. A couple minutes later, he moved up and I approached the speaker. I waited three minutes until my order was taken. No one ever acknowledged me before that or asked me to wait. After I placed my order (which is time-stamped at 2 pm on my receipt), it took NINETEEN minutes until I was served my food. Each car ahead of me waited at least 5 minutes at the window. At 2:19, I had my meal, over 20 minutes after I had arrived. I understand things happen. I had the same young lady at the window both times and she apologized for the wait. However, having taken over 20 minutes both times is an issue that needs to be addressed. In the grand scheme of things, I wasn't horribly inconvenienced, but someone else might have been. For sure, much business was lost as people left the line and perhaps went to the Wendy's up the street. In this industry, time is of the essence, and by definition, fast food should be fast. The food itself was average. I don't go to BK expecting much; I was just craving an original chicken sandwich. The first time I went, they gave me fries instead of the onion rings I ordered, but they got it right today. I won't be bothering to go back though; the wait is just too ridiculous. read more

Something's up with this location - seems like it's on the verge of closing. Last night around 9:30 I placed placed an order at the drive through and when I pulled up to the window I couldn't see any employees. I waited a few minutes but then left without making a transaction. Our previous visit was also disappointing, they forgot our fries. Another time I waited so long at the drive through I thought the speaker was broken. There's a Wendy's about 1/2 a mile down Route 139 that is run much better. read more

This place's service is horrible. It's not far from my house so I have been there many times over the years. No matter how few people are inside, the service is always slow as hell! The drive thru is just as bad, 10 minute average at least even with no other cars on line? I've actually witnessed pissed off customers in this place arguing or telling at employees at least a half dozen times. It all comes down to management! Poor hiring, supervision, and organization. Burger King should pull the owners franchise license. read more

The shake machine is always broken because the employees are too lazy to take the time to make a shake. They actually laugh about inside each time they tell a drive through customer it is "broken". I don't think you really want a shake anyway-the machine is only cleaned once a week-so disgusting! The employees in this particular location are a joke. The manager is rude and verbally abusive to customers. Much of the staff is too old or too lazy to care about customer service. What happened to the customer is always right? In this place the customer is not even acknowledged. read more

Possibly the worst Burger King I've ever gone to... Slowest service and the grossest food. When I go to a fast food restaurant, I'm not expecting much quality, but this Burger King really sets a whole new low. What a mess... Every time. Cold, every time. The floors and tables are dirty, the bathrooms are beyond smelly... It's hard to express how putrid this place is. Do yourself a favor and head over to the McDonalds in Marshfield. They'll leave you dissatisfied, but not as much as this Burger King. read more

How is this place still in business? Go anytime of day and be prepare to wait at least 10 minutes in the drive-thru, forget the dining room. I really can't stand going there so I tend to drive ten minutes away to Hanover and am in and out. read more

So sick of this place!! I work nearby and go there for my lunch and dinner breaks, 90% of the time I run out of time waiting for my meals. They never have chicken nuggets ready and plan on waiting 15-20 min to place and receive an order inside the building, even with no cars in the drive thru!! read more

Always super slow in drive threw! The woman that works the drive threw T ,she told me was her name, is very nice! Takes good care of you but sadly she can't do everything and the other workers are very very slow! read more

I have food allergies, but I've never had a problem here. Thanks BK.

Only went because I was in a pinch because I knew the service would be slow and the food terrible. Again slow service. Got my order wrong and quickly threw together a burger with unmelted cheese and a cold terrible quality patty. The fries were actually decent this time. They out did themselves. Also got the order wrong for the car in front of me. This place has been flat out terrible for a long as I can remember. And I like BK every once in a while. read more

Went once...worst fast food experience ever. Gave it another shot...shame on me. I couldnt make this stuff up. I went thru the drive through at 10 pm on Sunday 6/12. I ordered a Whopper Value Meal. I was behind a guy who drove straight to the window because apparently they had screwed his order up and he came back to have them fix it. I waited behind him for over 5 minutes before they eventually fixed his order and he drove off. I proceed to pull up to the window to pay for my order. The guy working says, "Sorry, we ran out of Whoppers. Itll take 10 minutes for us to make more. Do you want to wait?" I just laughed and commented what a joke that BK was. read more

I would give them zero stars I don't even know where to begin! I sat in the drive thru for 20 mins with only one car in front of me then when I pulled up the woman was nice but then out of nowhere a rude heavier woman with short dark hair rudely interrupted and also accused me of yelling at her I called corporate and I'm leaving this here yes I call her some choice words but I wasn't yelling I asked a question just one regarding the size of the drink for my 8 year old doesn't matter now got my entire order wrong after I had to fight for my food standing in the drive thru not proud of my behavior but will never return NEVER customer service has been awful since I can remember but I still went because it was easy now I won't ever go back how all the burger Kong's in my area have become chick fil a except this one blows my mind because they really shouldn't be open just disgusting customer service really read more