I just went through the drive through and the employee was SO unfriendly, pretty much just rude. I ordered an original chicken sandwich and a medium soda. He said it was $9.00 something (I don't recall the exact amount). I said "$9.00??" and he said "yes" very matter of fact. Ok, fine so I drove off and naturally there was no receipt in my bag. I looked up the cost and it should have cost about $6.09 plus tax I guess. This isn't the first time there was rude, crappy service here. And I honestly believe I got ripped off. I wrote directly to Burger King, so we shall see. I won't go to this location again. read more

They didn't listen to my order and gave me mustard, ketchup, and pickles when I only asked for meat cheese and the bun. This is the first time that this has happened, but I wished they tried just a little harder to hear my order. read more

Staff is fine, manager, not so much. Walks around mask free while others endure the pandemic. Will not acknowledge customers even if he has to serve them. Greetings go by ignored. Big deal? No. Will I spend my money here? No. read more

Food was absolute trash. Service was awful and they ran out of sausage. Never returning after my three burnt French toast sticks and shit egg sandwich. read more

Crappy service tried to ask question but everyone ignored me even tho they looked straight at me

Ladies if you need to use the restroom don't!! It smells like NYC. Not sure why the sewage system is on the floor and in the stall.

Like this place when I'm in a hurry. Faster than most drive throughs. Never got an order wrong here. read more

This location has crap service and they always get the order wrong thru the drive thru and you won't notice until you're at your destination. I'm probably not going to come back here. read more

When reviewing fast food chains, I rarely mention the food (unless relevant), as it's pretty much the same all over. You get what you get. I can't believe many here who Yelp are Burger King virgins, so will make this comment solely on my experience at this particular store. I come here, to this restaurant in Martinez, about once every one/two months, when hungry in the area. And this location is ALWAYS understaffed, with varying degrees of wait. Today, Nov. 10, 2010, I came in at about 2pm (still within the window of lunch), and there were only 2 employees on duty; one covering the busy counter and drive-thru, the other cooking all the food. With only one couple ahead of me, it still took 8 minutes to order, and another 4 minutes to get my order. Heaven help the people behind me, how long they had to wait. Yes, the employees were working as fast as possible, and I do NOT blame them for this circumstance. They were doing the best they could. I do blame the Manager on duty, who was just sitting in a booth, yapping with several employees on break. I've walked-out of this restaurant 2 other times for long wait times, and came close today, but was really needing a special BK item, so I was patient. What are managers for but to fill-in when customer service is failing? This location is routinely poorly managed, and today was the WORST example of such managerial laziness and apathy to customers. read more

I went through the drive thru because I wanted something that resembled a hamburger. I just had some of the best customer service that I have ever had in my life. Is it possible that Burger King hired someone who actually cares about their job? I did not dream this. read more

Worst BK Ive ever been to. It's not the food and it cant be the employees. It is whoever runs this place. They are so understaffed it is not funny. Last time i went in there I waited 15 minutes for 3 people to order in front of me. The poor lady had to take one order then fill multiple orders in between the next order. She looked so stressed. I know if this place had a few more employees roaming around things would operate more smoothly. read more

OK this is my second time eating here in a long time and both times now i have GOTTEN SICK!!! i know its burger king because i usually only eat one meal a day unless im really hungry. They also seemed very sluggish today and that does include the customer service. I wont be eating here anymore id rather pay more in gas to go to the one in pleasant hill. read more

I come here to this resturant on my lunch break and i have to say that i am very disappointed not at the employees because i know they are tryning their best on servng their customers but very DISAPPOINTED on the management whom ever owns or runs this place has no skills whats so ever to run a business because they are always understaffed it looks like their employees are being over worked due to the understaff employees. There would only be 2 employees working each time i come here it would be a cashier managing the register and the drive thru and the kitchen person. countless of times i have to wait about 8-10min for my food and i see others are waiting as well. for sure i will NOT be comming here EVER AGAIN! they need better management!! read more

Fast, easy, friendly, and they get the orders right. I hate myself for eating here, but it's too convenient for my drive home.

Something has "gone south" with the meat that Burger King uses in their hamburgers. It's tasteless and has a rubbery consistency. I've grown up a burger kind fanatic so I can tell the difference. I've tried it 3 times and all three times in the last 3 months and the meat was tasteless. I won't be going back but it's ashame that their quality has deteriorated so significantly. read more

The Fish Burgers were very old. The onion rings were old too. Tastes like a thousand year old oil. Puh-lease!

Haven't been to a Burger King in years but came because I saw they had the impossible burger. Definitely won't return to this location. The 2 guys that were working today were very unprofessional. When it was my turn to place my order. The young man at the counter rudely says "yes" to me instead of hi how may I help you or something along those lines. When I said I wanted the impossible burger the other guy scoffed at hearing that and announced if he could work naked back there because it was too hot. The woman working was the only professional one. read more

Came here and got three meals for the family to eat in the car before heading back home. All three burgers were cold, we went back and they wouldn't open the door so my bf walked up the drive thru to let them know that the meals were cold and the girl at the drive thru just seemed annoyed and had attitude. There was no attitude given until she gave us one. They took the burgers we had which of course we had already taken some bites from and they just threw them away (such a waste & so sad) when they could have easily just let us have them especially due to Covid places don't usually ask for food back. They did give us three new burgers that were warm but the whole experience was super annoying to say the least. The fries were barley warm as well but we let that slide. This situation didn't have to be a whole thing but the attitude given was completely unnecessary, like it's not our fault this happened. It doesn't hurt to be nice .... read more

Local burger king, really only come here for the 50 cent cones and cherry icee. Otherwise, it's big.. it's clean.. and it has a drive thru.

Wish there was a NO STAR OPTION!!! If I knew how to contact (actually get hold of someone, voice prompts dont work) to file a complaint to the food and drug admin I would. I've spent months trying to resolve a stupid $5 transaction. It's not the money that I care about. Burger King no longer heats up their breakfast croissants with that being said I ask for them to be extra hot so I can avoid a luke warm breakfast sandwich. This particular morning I waited 6 mins for the car in front of me. To receive 2 stone cold sandwiches. Of course you pull away from the window and find this out. I park and ask to speak to a manager and found out she was the one that made them. She had nothing to say but let the cashier apologize. I've called corporate they are the biggest joke of all. They tell you someone will call BS, call again then they say a District manager will call. Nope again BS. Wheres the customer service here? It could have been so simple. Now I go out of my way to eat at burger king. If at all. If you every have a problem at a locate burger king DONT LOOK FOR THE CORPORATE TO HELP YOU read more

Terrible service. They have forgot something I paid for 3 times in a month. No answer and No option to leave a message to resolve the issue. I wont be returning. read more

This has got to be one of the worse BK's in CoCo County. If you want poor customer service, old bread that falls apart when you pick up your burger, watery breakfast sandwiches & always want to go with choice B because they're out of your choice A, this is the place to be. Seriously, drive down a little further and get your fast food fix at McDonalds or Wendy's. read more

This is really the most awful fast food restaurant ever. Sometimes it smells like old grease. Sometimes it smells like open sewer. Sometimes the doors are propped open. Most of the time the fancy "freestyle" Coke machine is out of literally everything and you need to have them fill the cup from drive through fountain. And you can ALWAYS count on the service being bad. read more

Eight minutes in the drive-through with only one car ahead of me this is one of the worst slow food restaurants I've ever seen

This has to be the worst Burger King in the state of California!! Why can't you get an order correct, you are only making hamburgers!!! The staff is always chit chatting among themselves and the customer is treated like they are not important! Guess what we are!! Avoid this Burger King!!! The kitchen area seems to be not as clean as other Burger Kings. Just look at the way it is while ordering, it is right behind the order taker. This Burger King is a black eye in the Burger King family. The staff is rude and they don't care about customer service. Send a message to the management and don't buy food here, we have the power it is our money! How can a place like this remain in business??????? read more

My order today was for their Bacon/Cheese Burger. It turned out t be nothing like the pix I saw. The bacon, which was a slice cut in half, was nothing like the pix shown when driving thru. I was very disappointed, as I have always liked and enjoyed what I have ordered and gotten at this facility. Not sure if I will ever return. This was not a good representation of Burger King's facility. read more

The place has a playground for kids, and there is a drivethru. The place is right by Highway 4 and a Taco Bell. I have gotten many toys here in the past, and the workers here are helpful and friendly. The food is good, and parking is decent. It is a great place quick place to go to before going on the freeway or after seeing a movie. read more

went there today on my lunch break, and got up to the window only to find out the card machine was broken and therefore i couldn't get my food because i had no cash. this is not the first time something has been out of order at this location. last time i go here read more

many years back in 2006 i walked in the restaurant and ordered a whopper and only to find a hair delibertly on it twisted on the meat that cannot be easily detected, but luckily im picky and tried to add extra sauce when i discovered it. read more