Drive thru service on point. Was reluctant to dine here after many years. Will now come back as it's the closest location to my domain.

If I could give this 0 stars, I would. Where do I even start? We placed our order on the mobile app, hoping it would prevent issues of getting the wrong food. It had been a long day, and our family was just hungry. This Burger King was next door to our hotel (we could literally see it from our room), so we decided we'd give it a try so we didn't have to drive 15 minutes further to the only drive thru open at the time. (Spoiler: we ended up making the drive even later anyhow.) We downloaded the app since the website wasn't working and wouldn't complete our order, then placed our order from the parking lot of the restaurant. As soon as we placed our order, we followed the instructions to receive it. There were no other customers at the time, and our meals were fairly straight forward, so we were surprised when we ended up waiting for a longer time than one would expect for fast food, but assumed it was because they were cooking the food fresh. Wrong again. They brought our order out to us after telling us to wait in the parking lot, and when we got the order, we immediately noticed that we were missing one drink, two ice creams, and a cookie pie. We let the worker know before he even walked away, and he told us he'd be back. He didn't come back. My husband ended up going in to ask where the food was, and the clerk told us "oh! We also didn't give you your chicken sandwich!" We were then informed that they couldn't give us the ice cream we had ordered and threw two Hershey sundae pies in a bag, and said "you can have these instead. We're out of cookie pies so we will refund you for that." (Second spoiler alert: we never got the refund.) Our kids don't eat pies. That's why they ordered ice cream. But they are good sports and were exhausted so they tried them only to discover they were completely frozen in the middle and filled with ice crystals. We got back to the hotel room (once again, literally across the street), and realized that the only edible food in the whole order was the one order of mozzarella sticks and the drinks. The buns were stale (to the point that they were crusty on the outside). The veggies were soggy. The meat on all the sandwiches was ice cold. The fries were stale, and the onion rings in the halvsies order were soggy. There was absolutely no redeeming quality to this meal, especially given the outrageous cost of it. In fact, it was so terrible that we ended up driving 30 minutes round trip to another company's fast food restaurant to spend even more money just so we could have dinner. (That one was just fine, so kudos to them.) I placed a customer complaint that night and have waited a week to hear back with a final resolution. A week. And all I was told was that we could be given a coupon since we had just created the account for the mobile app, making us ineligible for a refund. What kind of policy is that? To punish new app users by giving them awful service? We never got the refund for the item we were told would be refunded, AND we didn't even get to eat the food we spent $50 on. (I can't even fathom that fact that I pretty much threw $50 away on food that wouldn't have been worth it even at its peak, much less in the shape we received it.) No, Burger King, I do not want a coupon for $20, because I never want to step foot in any of your not-so-fine dining establishments. Anyhow, TLDR: crappy food. Missing food. Ridiculous prices. Terrible restaurant staff. But even worse, a corporation that couldn't care less about customers. Because why would they? Burger King doesn't need your money apparently, and they definitely don't even need to provide the food that you paid for. The real bummer is that we were excited to eat at BK after years of not being able to afford it. Jokes on us, I guess. Burger King, drop the slogan. There wasn't one bit of your food that was "have it your way." Heck. We didn't even get the basic food we ordered. read more

Haven't been there in years because the last time I went the whopper was horrible, and the place was filthy But after watching ad after ad of how much the chicken nuggets were improved, I decided to give it another chance. Nothing special about the new nuggets, but the service was lacking and the place was still filthy. I won't go back. Maybe it's something about that area even the parking lot is filthy. read more

"I purchased 2 burger meal from your restaurant tonight. After taking a few bites, I realized the beef appeared undercooked. I immediately stopped eating it, took photos, and I'm now feeling nauseous. I'm requesting that this incident be documented and investigated because I'm concerned about food safety." I need someone from the department to reach out to me. read more

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The wait was ridiculous, should have checked these reviews ahead of time, since they all say that. Not sure what's going on at this location but Burger King is never worth a 20 minute wait. read more

If you come here, you will wait at least 30 minutes. And your order will be wrong when you finally get it. Don't come here. Drive a little further read more

It took 20 minutes to get a one meal order at the drive-through. Every customer had to wait 5 to 10 minutes before an employee would take our order. Whoever manages this restaurant needs to be removed. read more

WORST BURGER KING EVER. The wait is extremely long and their speaker doesn't even work since they can't hear a single thing. You literally have to yell so they can take your order properly. All of the ladies have very bad attitudes once you pull up to their window even though they're the ones that take so long to take your order properly. Cars keep honking & honking because THEY TAKE FOREVER. Please this place needs to be shut down and put a Taco bell instead. read more

Food was cold. Service was indifferent. Tables need a cleaning, as do the floors. I used to go here regularly, but now it seems to have gone downhill. read more

Very rude employees. The place was filthy. They got my order wrong several times. Made me pay for extra food that I didn't order and then refused to give me the extra food that I paid for. Reverse discrimination seems to be the norm against customers here. I can't believe that this place is still in business. I don't think that they even know what an impossible burger is. I know that it was impossible to order one there. It seems that they enjoy tormenting the customers. It's that bad there. They seemed to enjoy messing up my order accidentally on purpose and then dared me to do something about it while complaining about me . Read the other reviews. That says it all read more

Is there a zero Stars? Why is this Burger King still open? Every single negative comment is legit. I just experiencing the exact same thing. Everybody else is in the comments. The drive thru lady got our order wrong and when I tried to tell her that it was wrong she told me I was wrong. She got an attitude and walked away, saying I can't do nothing about that. The manager ignored us until I asked my husband to go to horn. Only then did he opened up the window and say I'm trying to get you a refund. He did not condemn the behavior of the employee because he was just as rude. All the that say the manager is rude is correct. Try your best to avoid this place. You were born. read more

Burger King - This is a photo of extra hashbrowns that they charged us for they gave us. - Burgers Near Me - Lorton, Virginia

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Holy cow is this place an absolute nightmare. The drive through got my order wrong and when I had to bring it in to get it fixed they tried gaslighting me and told me I would need to pay the difference for what I should have gotten. Then they had to get manager approval. The manager was out in the parking lot smoking a blunt. Glad this was a road trip stop so I don't have to go again! read more

Burger King - Burgers Near Me - Lorton, Virginia

i've been here once and I will never go back because the absolute rude customer service the horrible manager and the food was terrible. Don't ever go here. read more

Let me save anyone who is looking for a late night spot to eat, this place is not 24 hours but for some odd reason they promote all over that they are. read more

Burger King - "Drive thru hours 24 hours" - Burgers Near Me - Lorton, Virginia

After sitting in rush hour traffic for an interminable amount of time, we pulled off the highway for a quick breakfast. Burger King doesn't make chicken biscuits. I'm not real keen on egg sandwiches. But I do like Whoppers. And this is why I applaud this Burger King. At 10:00 a.m., they said 'the grill is fired up, why not?!' (Most fast-food joints would tell me to come back later for a burger.) The coffee is strong, the staff accommodating, their bathroom is clean and they're easy access to the highway. Four stars! read more

Burger King - And there's a gas station right next door! - Burgers Near Me - Lorton, Virginia

Absolutely the most DISGUSTING customer service I've ever experienced ANYWHERE I've ever been to. They've installed new menu screens but one of their screens was down and the third screen had items that apparently they don't offer yet. I asked for the $5 duo which the manager claimed they haven't started serving yet so I placed an order and while I was waiting for my turn; I pull up their menu on my phone. I noticed that they had some melts sandwiches and I asked him if they had it once I got up to the menu and the managers response " oh you're too late, you know what I'm sayin' I got a line I gotta keep movin' and if you wanna order you gotta go back through the line, ya know what I mean? You gotta know what you want when you place your order in the first place, ya know what I'm sayin'? I got people waiting and you're here now asking' if I got melts. I've been here since 6 in the morning and I gotta keep my time right in the drive thru or else I'll have to make you park and wait. If you wanna add it, I can but you gotta go thru line again, ya know what I'm sayin'...if it's not on the menu you gotta let me know" I was in complete shock at the way this guys talking to me and I couldn't even get the words out. I explained to him how his attitude is a little off and again his response "well, I've been here since 6 in the morning so you can just have a nice day" I responded with, "someone from corporate will probably need to hear about this" his response " yeah, that's fine you go ahead, they already know me.. ya know what I'm sayin' so you can just go ahead" and he closes the window. The fact that our economy has driven this level of customer service is beyond shocking. Businesses are desperate to hire anyone at this point. I'm still in shock. Burger King... you REALLLLY need to do better and get your CEO to go into these establishments as an undercover employee and make the changes necessary. The fact that this guy said he's the manager???? Such a joke! read more

Burger King - Screen broken - Burgers Near Me - Lorton, Virginia

Definitely not open 24/7. Arrived at 0630 am on a Wednesday and was standing outside looking crazy, along with several other patrons. read more

Manager here is very rude muy malacarienta you ask her for something and she gets angry very bad service also a health inspector need to come here they grab everything with their hands no gloves read more

Last night we placed an Uber Eats order from this Burger King location. Our ENTIRE order was wrong when we got it. One Whopper was ordered with no lettuce or onions, it came with lettuce and onions. The other Whopper was no ketchup, no tomatoes, Swiss cheese instead of American. It arrived with no ketchup or tomatoes (good), American cheese, and bacon for some reason. The Oreo shake we ordered arrived as a large Sprite. After reading the other reviews here it seems realistic to assume that the employees absolutely could not care less about doing their jobs correctly, and in fact they may screw up orders on purpose just for fun. There aren't very many Burger Kings nearby so it's too bad the franchisee doesn't care about making money, because they could be making a lot more with literally minimal effort. read more

Nasty service I came to their drive though and right away the guy who was taking our order sounded a bit off..we were told to park again the front of the store and we waited there for legit 30 MINUTES‼‼ and thats only because one of us went inside to talk to them about the food. If we didn't go in there idk what day we would've gotten our food. Food order was correct for the most part besides the fact that we were missing a drink but we got our drink in the end so i guess that was a winner for dinner. It's called fast food for a reason, please do better . read more

The worst burger king experience ever! Do not go to this location. Management is horrible. I've reached out to the customer service department a couple times about the bad experience I had. All they would offer is an apology and a free meal which I never accepted. If you go there, you will most likely be met with a rude employee and a long wait time. Please people, heed the warning. There is an employee there that yelled at me when placing an order over the drive thru. I was speaking loudly and faced towards the microphone. The rude, fat employee had a nasty tone. Ill mannered. Also, the inside of the restaurant is outdated and dirty compared to other burger kings. Good job management!!! read more

How do a franchise mess up the OCS! That's crazzzzy! And the employee kissing up saying everything is fresh for me. I'm very disappointed. I grew up eating OCS and this is what I got. read more

Burger King - They burned my bun, didn't give me the original chicken sandwich and old lettuce. - Burgers Near Me - Lorton, Virginia

Filthiest BK I've ever encountered. Went in to use the ladies room first, based on conditions I can only imagine what the kitchen looks like, therefore did not order food. Main dining room trash full, ice on floor. No wonder this giant is in trouble. Both large rolls of toilet paper in the ladies room unit were empty, with a half full roll sitting on handicap bar. Trash full. Mirror gross. Lazy lazy lazy and unsanitary! read more

Service was horrible. I arrived to pick up my Internet order to find the doors locked more than an hour after they should have been open. I wasn't the only one that had a web order either. The food was OK, but with the poor service makes me wonder if that spills over into the kitchen. Anyway, I won't be back to this location. read more

BLUF: Dirty. Isn't this supposed to be "fast" food? I guess I shouldn't be surprised in light of other reviews here, but probably the worst BK I've been to. Not at single table had been cleaned. I even saw an employee eat her lunch at a table and get up leaving it covered in crumbs. I ordered a very simple order, no special requests. It took 18 minutes. That's just nuts for a BK. I watched 4 people who came in after me get their orders before me. Only when I complained did they get it done. From what I overheard, one of the prep folks had marked my order as done without actually preparing it. I have two simple requirements for a fast food place. Be clean and be fast. This place was neither. read more

Burger King in Lorton has very limited seating and a quirky drive- through to negotiate. But the Burger King burgers are good and the staff friendly. I had not been to this location in a few years and it is markedly improved from last time. I ordered a Whopper Jr. Meal. I was pleasantly reminded to add cheese. The burger was very fresh, offering stiff competition to McDonald's Deluxe Quarter Pounder. Burger King fries have improved greatly. I was pleased that the offered Coke Zero. Note that the dining room closes at 9 p.m. with the drive-through open 24/7. Easy to reach from I-95. read more

The gentleman was rude and told me to shut up I've been here for 5 min and atleast 10 customers have left due to him being rude or not being at the register at all read more

ZERO STARS!!! Nobody in line inside, two cars in the drive through and nobody spoke to me or would take my order. Counted 6 people in the back talking. This lady picked up her cell phone as soon as I got to the counter. Trash read more

Burger King - Lady on the phone while customers wait in line. - Burgers Near Me - Lorton, Virginia

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The Burger King at Gunston Corner gives all Burger Kinsg a bad name. The competence and customer service is awful, as others have also noted. I ordered a breakfast sandwich and large coffee through their App, When the app indicated that it was ready, I went in to pick it up. They said that coffee was not available. When I asked for a refund of what I paid for the coffee, they claimed that they could not do it, since the order came through their app. So requested an item of comparable value (like tater tots), they would not do that either. They were only willing to give me a small soda in place of the large coffee! Best to avoid this place. read more

The food was okay but not to industry standards. The service was horrible. The drive-through window was a nightmare. I spent 10 minutes at the speaker trying to get someone's attention. So, I went inside to order from their kiosk, which had no printer paper. After completing my request, the workers were on their phones, yelling and joking around. The establishment was dirty and flirty; it was trash outside and inside the restaurant. read more

The worst customer service ever I placed my order and it went there I was waiting Then I drove to the window I start knocking knocking again then I drove by he's sitting at the lobby area he did not even move he just kept looking at me like nothing happened. I want the manager to see the cameras. read more

Eww. Grease splats in parking lot. No burgers for sale. Employee picking nose. 15 people wait to use the commode. Rebel review: 1 read more

Burger King - Burgers Near Me - Lorton, Virginia

WHY IN THE WORLD WAS OUR SPRITE "GREEN" and tasted like household cleaner. I got sick last night! Not acceptable!! read more

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This location is an absolute last resort for late night eating near our house. The storm is hitting the area and in an attempt to get my kids dinner I had an experince that would have me make the decision to go to bed hungry before I ever come here again. The clerk made a mistake putting in the reward code which I had no issue with because she ultimately got it corrected and then there's the empathy I had as she worked a drive thru line with the rain pouring through the roof next to her register. We get to the second window to get our order and the guy handed us only half of our order and god forbid I request the rest of my order that I paid for. The manager inserts himself with a nasty attitude automatically assuming that we are running a scam and attempting to get free food lol. After the initial nasty and wrongfully imitated attitude I handed him back the food demanding for a refund. I guess somewhere along the transaction he noticed that they in fact hadn't provided the whole order which is what the code was given for. A quick change in his temper but now I'm ready to match energy because the audacity! If there was anything he should had been upset about was the poor infrastructure which is already known for its unappealing and gritty lack of charm! Not to mention that the whopper jrs were the size of happy meal burgers. Do yourself favor and save yourself the headache and find another location! read more

I've never eaten inside so I can't talk about that. They stay busy in the drive thru and they usually go fairly quickly. The food is done well about 70% of the time and the drive thru staff are usually polite. read more

Burger King - I got a seriously burnt original chicken sandwich today...... - Burgers Near Me - Lorton, Virginia

This Burger King has the worst customer service! The woman working the drive thru this morning (7/28/24) clearly didn't want to be there nor did she care about being heard over the speaker or getting our order correct. What a waste! If you don't want to work in fast food, step aside for someone who does. read more

Very slow, get orders wrong all the time. Takes forever for them to get customers through the drive thru.

Very very bad customer service, they got my order wrong and didn't get 3 whoopers what shit burger kind

Horrible service. Took OVER AN HOUR to get my food, workers were on their phone fucking around. I ordered a small hamburger on the go, and it took them an hour and 19 minutes. Will not be going back, horrible. read more

Absolutely terrible service. I understand fast food jobs are hard and often very demanding but it's not my fault you hate your job. The drive through employees are often extremely soft spoken. Meaning unintelligible. I pulled of to the speaker and head someone say something but couldn't understand I said "sorry I didn't hear that ?" They say something again super hushed and unintelligible. I ask them to repeat again and some rude man comes on the speaker yelling "they said what would you like for your order!" Sorry not sorry clearly wasn't a technical difficulty. It was entirely an ineptitude problem. Terrible service rude and disrespectful employees and disgusting cleanliness probably the worst Burger King ive ever been too. And don't forget the wait. I ordered a coke once A COKE and it took them over 30 minutes to bring it out mind you I was the ONLY PERSON IN THE DRIVE THROUGH! Don't give you business to the place hoping they close down so a better business can come in read more