We were on our way to South Carolina and made an early stop for a quick breakfast at this McDonald's. Since the drive thru line was so long, we went in to place a take-out order. They had an offer of "buy one Sausage McMuffin for $1.50 and get another one for $1.00" - such a deal. What was not a deal was the cost of the coffee! A large coffee was $2.69 and a small coffee was $1.89. We felt these prices were exceeding high even if the coffee was good. The sandwiches were hot and delicious. The staff was pleasant for the early hour time. read more

McDonald's - Sausage McMuffin - Fast Food Near Me - Lorton, Virginia

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Worst McDonalds Ive ever been to. Way too slow, no excuse for this. Because of how the drivethru is setup you cant leave. When I got in line at 1015 they were serving breakfast. By the time I made it to the speaker they were on lunch... its 1114 and I'm in the drivethru still waiting. Second time here (I was mad when I saw gps accidentally took me back here) and will definitely be my last. read more

McDonald's - Burnt/hard nuggets, fries over cooked - Fast Food Near Me - Lorton, Virginia

The service at this place is horrible. Took me 30 min in the drive through to get 2 milk shakes.... They have parking spots to put people in if the orders aren't ready, but they aren't using them. From all the bad reviews, it's clear the management doesn't care about the poor training and poor service. read more

Customer service needs work. A smile and simple 'thank you' can go a long way. Hash brown was undercooked and very greasy. Egg sandwich was average. Will not be visiting this location again anytime soon. Hopefully service will improve. read more

So bad omg they take so long to give u the food especially if you go inside. I went there like last week and my sandwich came unwrapped and my caramel sundae had little caramel on it read more

They always mess up my order than harass me for a receipt, like do you really think I would waste my time coming back to a Mcdonalds if yall didnt get my order right. I went there for ONE icecream cone and sat in the line for 20minutes. They made me miss an appointment so that little free icecream cone turned into a $33 icecream cone. read more

Would give this place ZERO stars if I could. When I picked up Order-MF76 on the app (1318 on receipt; KS13, on 6/29/25 at 10:24 PM), the first drive thru cashier/employee was RUDE! He claimed that because I showed him the order on my phone, that it "confused" him. If showing an order on the app will confuse an employee then that person should really not be working drive-thru at McDonald's. I think folding clothes should be a better profession for him. Really disappointed and upset with the level of service at this McDonald's. The drive-thru wait time was EXTREMELY long, which is most likely due to the "confused" employee because he just doesn't know how to do his job. I'm starting to think he might be dealing with some mental retardation of some sort. No person with a high school education should be "confused" when an order is shown through the app. To top it off, there was no Sweet n Sour or BBQ sauce in the bag. No straw as well. Really bad behavior, professionalism, and lack of basic understanding at this McDonald's. Customer service was no help either. Just apologized and indicated they would let the location know. AVOID this place at all costs. read more

Friendly evening guys working. It was a later than expected day at work so decided to swing through McDonald's. I went on January 4, at 7:15pm I used my app and bogo double cheeseburger and large fry and coke. The young man taking my order was polite and professional, same for person taking money and the one who handed me my food. These young men should be recognized. I was order 39, receipt 1339, ks#13. read more

Never the correct quantity of food, always low on staff, and the wait is always horrible! I have genuinely never been to a worse McDonalds.

This McDonalds is awesome! Ryan is such a G and helped us out with amazing hospitality. He was very kind and helpful love these guys m.

The service was great and Ryan was hilarious and made sure we got a good order. He gave us the energy for sure

Don't go to this McDonald's we ordered a frappe and there was a bag in it we told the workers and they said they couldn't do nothing about it and they were being rude. read more

McDonald's - This is the bag we found in our frappe - Fast Food Near Me - Lorton, Virginia

So annoyed, I had to make a review. I placed my order at 7:23 tonight on my app like I do any other time. Never been to this McDonald's before literally was just stopping off the hw. They couldn't convert my coupon code, ( AR22 ) that's what they said BUT they could "see" it. I told them my order and I didn't want to pay for it again. Plus I used a coupon that wouldn't come back immediately if canceled. So I showed them my receipt on my phone and the code and then got accused of trying to get free food because they didn't give me one of the drinks that I paid for. Stating I got my one drink. No, Learn to read YOUR receipts, it's clear I got TWO drinks which after backnforth I was given my other one but with attitude lol. Now my real issue is now the app is still saying for them to complete the order through the drive-through and I can't get a real person at the restaurant making my only option is to cancel it if not completed by them and I'm trying to avoid that as I eventually got the food and i wanted the points. read more

McDonald's - Fast Food Near Me - Lorton, Virginia

Felt like Rachel Zeigler in Snow White trying to be noticed because no one was there at the drive through. Did two laps around drive through and finally saw someone inside and tried again. Gonna be a salty rat...the person at 2:42 am on 3/29/25 gave me two fillet patties instead of my 4 piece nugs. Luckily I like the fish and the asian in me saw the better value but still bummed they did this shiesty move on me. If ya told me I would not have cared but you slightly pissed me off. read more

Great fresh food. Great management, they seem to know how to listen very well. And great customer service. Not sure bout the ambiance since I just did drive-thru. read more

They can't even get a simple order right! This is undoubtedly the worst McDonald's I have ever been to. They don't have any quality control and no clue what customer service is! Find another one! read more

Waited 20 minutes at curbside before I decided to go inside and get my food myself. Food was cold by the time I got it. Asked manager why it's taking almost 30 minutes to get my food "I don't know " is what I got. read more

Filthy is the only word I can use to describe this place. You never get the right order and the food is cold. Manager should be fired.

Worst customer service and disgusting place . Every day they treat customers like piece of shit every night when we finish work go stop by didn't take orders over the app don't take cards only cash. We are in 2024 McDonald's still asking for freaking cash read more

Placed a breakfast order in the app at 10:15. Got in line for the drive thru before 10:30. Because they are so slow, at 10:35 I gave them my order code. They told me they're no longer serving breakfast. Are you kidding me? Panera disappoints, this place disappoints. I don't know where to go for breakfast anymore. read more

This McDonald's is fancy. Each table has a vase with fresh flowers. The McDonald's I am used to usually have trash on them instead. However, while the restaurant has fresh decor, the customer service was terrible. The cashier rolled their eyes when you are ordering and curt with customers. They took a while to prep food orders even when there were barely customers in the restaurant.  The bathrooms were filthy and unclean. I ordered a buttermilk chicken biscuit and nuggets. The biscuit was soggy and I am not sure why since there is no sauce with this type of sandwich. The nuggets were greasy like it was stale and they just dropped it back into the fryer. read more

Ok what's with the dude and the receipt review though? Anyway I visited this location on 9/24/22 at 1AM after a 6 hour stint at urgent care for my baby. I was hungry and tired and looking forward to some classic cold McNuggets and fries because after not having food for 10 hours just about anything sounds delicious. The drive thru line was stupid long. Figured it would go by quickly but I was wrong. But what's another 20 minutes after 6 hours at a hospital? While in the drive thru line I saw this young employee hustling his ass off like literally almost running. He was working HARD which is unheard of at a fast food restaurant. Other dude on shift was casually walking to the bathroom on his phone. It was finally my turn to order and I was pleasantly surprised that the voice on the speaker was EXTREMELY UPBEAT, polite, and pleasant. Like WHERE AM I?! CHICK FIL A?! Checked the menu and I was definitely at McDonalds because the lord has a curfew. Anyhow, the polite young man asks me to pull forward to the last window and there I see the same hustling kid hauling ass to get my drink and all those Uber orders ready. I asked the kid his name and his name is DESMOND. DESMOND YOU DESERVE A RAISE. I also assume some ice cream machine breaking turd coworker called out so they could go party which is why you were left literally running around trying to get nuggets to people before they got cold cuz your coworker was too busy scrolling through social media. DESMOND you need to work at a restaurant where you can get tipped because your demeanor and work ethic will get you plenty of tips. You made my day! You might not think much of it, but your customer service really turned my night around and made me review a friggin fast food restaurant on Yelp Were my nuggets cold? No! They were just luke warm. Were my fries cold? No! They were warm hot! Pretty good for a kid basically running the kitchen on his own with a line of cars wrapping around the building. 4 stars because Desmond saved this review for his hard work. read more

My husband and I came to this location because we were craving a generally inexpensive burger. I acknowledge that "inflation" has caused prices to rise--because corporations are greedy--but $11 for a medium double quarter pounder with cheese and bacon, fries, and a drink? Really? Especially when (1) there are four digital ordering stations, thereby eliminating those labor costs (because the customer is doing the work)? (2) this location doesn't have drink stations, so if you want a refill, you have to ask (thereby deterring customers from second and third refills)? (3) they were out of ketchup (for your fries)? I don't fault the hourly-wage employees. These are clearly CEO-level, top-down decisions to line the pockets of the already-wealthy. read more

This McDonald's benefits from an excellent location off the I-95, which is how/why I found myself making a stop here. Unfortunately, there's nothing else to commend about it. There was chaos/confusion about customer orders when I walked in. Restroom was not clean. And the best part was that the staff is obviously not trained on how to fulfill orders. I ordered a Sundae with extra fudge topping. The lady taking my order didn't know where the fudge was, then she didn't know how much to add in, and finally asked me how much to add. Like, seriously! In twenty years of ordering ice cream at McDonald's, I've never been asked by the staff how it works. Still, I tried my best to explain how a Sundae works. She didn't get it and handed me a non-Sundae Sundae. I ended up tossing it. read more

BLECK!!! This place blows. Seriously, this place has more FLIES than FRIES. Freaking every minute a fly was landing on the table on our food, etc. I came on a Saturday morning. I placed my order (for eating in), and waited. I saw people after me receive their food. I waited more. After growing impatient, I asked where my food was. They tried to figure out what happened. They realized someone else had taken my order. I wait longer for the food. Finally get my food. Constantly out of coffee. These employees here totally don't get customer service. read more

McDonald's - Fast Food Near Me - Lorton, Virginia

Ordered a McDouble, which cost an overpriced $3.69. Upon opening the wrapper, I noted that the top of the bun was all greasy. Upon eating the McDouble, it tasted very greasy too. This item is definitely a widow maker if you care about your Heart and Arteries health. Parking lot is very tight also. Servers forgot the drink I ordered as well. read more

I gave you a one because I had to put something. This McDonald's is the worst McDonald's I've ever been to in fact, if I really want to go to one I usually drive to Springfield because every time I go to the Lorton in McDonald's they are out of something. Yesterday they were out of some sort of hot caramel macchiato or something like that and today they were out of coke. we actually got on a discussion with neighbors about this McDonald's and I don't know how you survive with Service like this. read more

I regularly frequent this location only because it's open for breakfast on my way to work. I wish others were open at that time, because every time I stop, it's at least a 20 minute wait for my order. Drive-up, walk-in, doesn't matter. Today, I walked up. Had a 10 minute wait to be acknowledged. The staff was screaming at each other the entire time. The crew here appears to be quite dysfunctional. At least they get my order somewhat right about 30%of the time. If you work the early shift, find a better run location. read more

Two stars for hope. (OCT 11,2021)Tried to go to the drive thru since it had been open during the remodeling but now the whole thing is temporary closed for remodeling. Hopefully all will go well during this phase of the remodel and open better than ever! read more

Holy crap this has to be the hands down slowest McDonald's in the world. Twice having used mobile order and been waiting over 10 minutes. Does anyone at corporate crack down in failing franchises? This place is ridiculous. read more

I order 2 double quarter meals and only received 1 double quarter pounder and paid for both.

Out of my fav drink and moves slow but great service food is great coffee is too I don't really recommend but I'd u need a quick place come here read more

This McD's is closest to my house so, on occasion, I've been forced to come here. And every SINGLE time, I have regretted it more than the last. -Even getting a single drink will take you 15-20 min to get through the line. I promise. Might as well put your seat back and relax. -I've never gotten an order that didn't have at least one problem: something missing, something made incorrectly, something rung up wrong. Every. Single. Time. -We stopped by here on our way home one night, very late. The "credit card machines were down," which is fine -- except that they just had the cash drawer on the counter and we're making change that way, without ringing it up. They would type in the order so they could give you a total, then clear it out and just work with cash drawer that was sitting out. No receipt, nothing. Seemed beyond shady, to the point that I reported it to corporate. It's worth the 5min drive up the road to the next McD's, rather than stopping here. I never thought I could be disappointed with a McDonald's, where my standards are already base-level. read more

This was my worst experience i've ever had with McDonald's. I arrived into the drive thru line at 11:39 and i didn't receive my food until 12:31. Which is whole 30 min and all I ordered was 2 quarter pounders with cheese. An some how my order was still messed up. Even after waiting a while 30 min to receive my food. I'm highly disappointed but that's not all... when i received my food i started to eat the burger and it started to taste weird so i looked at it and the meat was not cooked. The middle of my burger was completely pink. This is a health code violation and i will be contacting osha. read more

McDonald's - DISGUSTING - Fast Food Near Me - Lorton, Virginia

It never takes me less than 15 minutes here. I understand peak hours so I tend to order online and come when it says its ready. I still end up waiting for 15-30 minutes. Today around 1pm I got the notification that it was ready so I left to pick it up. I parked but was unable to put the parking space number or see my order number( app problem) so i go through the drive thru which took about 15 minutes alone just for the manager to come and tell me to come in. I come in and no one says anything to me for about 25 minutes. I stood at the pick up window like instructed and nothing. The lady who told me to come in can clearly see me, people are walking past me but now one said anything. I just left with no refund and no food. My break was over at this point. This has happened on more than one occasion but complaining about MCDONALDS seemed ridiculous and I always at least ended up with my food but this was by far the longest and I ended up with nothing. read more

My burger looked like someone kicked it across the floor and packaged it up than tossed it against the wall. Disappointing considering this has been narrowed down to a basic training and they can't get it right. It's someone's food. Take some pride in it. read more

Ordered on the app, and had a deal buy one double cheeseburger (2 pieces of cheese) get one free. When it showed up on the receipt it showed two McDoubles. Had my husband tell them when he picked the order up and these guys literally just refolded the wrapper so the double cheeseburger print was showing instead of giving us a double cheeseburger. Seriously guys? read more

This place!!! I went through the drive-thru for breakfast (as my treat) on 9-9-2022. This is after the remodel of the store, which I had hoped would be an improvement in service. Boy was I wrong. I ordered my usual: sausage, egg McMuffin with cheese MEAL, and a large sweet tea. Don't judge my eating habits. :) I would have ordered another hashbrown with my meal but I was not about to pay $2.69 for a single hashbrown!! The worker taking my order was polite and understood everything the first time. WHEW!! When I got ready to pay, I gave the worker my payment and asked for a receipt. Mind you, I get receipts for everything so this is not a special request. The worker said to "pull forward to the next window" because the receipt machine wasn't working and that I could get a receipt at the next window. HA!! I pulled forward, got my food (and checked my bag to make sure that I got what I ordered), but NO receipt. I asked for a receipt. This is where the problem comes in. I waited in line. YES, there were people behind me waiting in their cars. Someone who looked like a manager said "pull forward and we will bring you your receipt." My response: "No. I'm not moving until I get my receipt." Scrambling inside the store. Receipt produced. Wrong order!! I'm still not moving until I get the correct receipt. The line was still behind me. Not my issue, not my problem!! The receipt is finally produced, I check it and I move on. I hear a snotty "Have a nice day" comment from the manager-looking person. The old me would have had time to get out of the car and go back, but I have grown. Moral of the trip: Get your receipt. Check it twice. Calvin has been known to be naughty and not nice!! read more

CRAIG IS AMAZING!!!! Running both registers by himself & doesn't miss a beat. Also bussing tables in between! PROMOTE THIS MAN!!!! read more

The lady in front drive thru pass my two drinks and McFlurries in the car in front of me. The driver of that car passed it to his passenger before they passed it back to the lady in the drive thru. Of course the lady then gave me the same McFlurries and drinks that was just touched but other customers! Very disgusting and shows that she didn't care about my health during the covid pandemic. When I corrected her about it she told me to pull forward and wait for a replacement which I refused so that I could watch them remake NEW drinks and McFlurries! If their that nasty in view of the customer it's probably 10x more sanitary inside the kitchen! Will not be returning, McDonald's is terrible for you anyway! read more