The location and interior is ok. For the most part the staff is nice however there is a female manager who is absolutely rude and obnoxious. She will talk in Spanish and make fun of the customers, give half portions and charge the full amount to customers. This manager thinks no one understands Spanish and thinks she can say whatever she wants. Also the trash bins are usually over flowing and the tables are not wiped regularly. This ultimately comes down to poor leadership impacting the entire staff. I've complained many times to corporate about this manager and they send me a standard link to submit a report to. I've sent many reports here and there doesn't seem to be any response back from corporate either. It's a shame that this behavior is tolerated. If you read the other reviews, you will see a reoccurring theme. These negative reviews are also on trip advisor to. read more

Leaving a neutral 3 star review to say I'm NOT eating here today based off of the bad reviews. I'm concerned to see such a major chain as one of the worst rated restaurants in Lorton. Sounds like the franchise needs to seize the ownership and management of this place. 100% people do shop their dining choices off of reviews. read more

Is customer service just completely dead? I mean dead dead? The lack of service and the rudeness, back talking, forced attitude is just shocking. I JUST had surgery and can't eat a bowl of mixed food in one so I asked if they could put my food in the kids container. She kept pushing and forcing me to get the quesadilla or tacos and I explained to her that o can't eat that right now and want an adult meal but just in a kids bowl. She goes on with her worst attitude the rest of the way, and I asked for some fajitas to be placed in the empty compartment and it was the biggest deal for her. We can't do that... I'll do it just this once but you can't do that again. Then asked for sides and she's like "I'm charging you extra for all of the sides" I'm like but I'll just pay for an adult meal, why charge extra I know good employees are hard to come by but some of these people are extremely out of line. She made such a scene for a small request and had all the customers just looking and confused. It's not rocket science. read more

They were gonna charge me for more rice? That was never a thing. It's not just chipotle that is getting worse it's also the workers.

I tried Chipotle for the 1st time in a long time. The inside is typical set up with 2 doors to enter which is confusing if you enter in the left. Anyway I ordered the chicken bowl. Maybe it's me but it didn't seem like they had as many toppings??? White rice, black beans, chicken, green salsa, lettuce, and sour cream. Taste was okay. The workers were speaking in Spanish yelling back and forth. Service was quick but no personality. This location can do better. Will try again just not this location. read more

Chipotle Mexican Grill - Chicken bowl tasted okay but needs something else. - Fast Food Near Me - Lorton, Virginia

Been here several times for lunch and cannot understand why reviews are so bad. Typical Chipotle good food, fast and friendly service. I'll continue to come here for lunch. read more

These people are thieves, they have charged my bank account double charges multiple times within the month of January! They even charged me some days when I didn't even get food. Be careful this location has people stealing apparently!!!!! read more

Frequented this Chipotle for a while then tonight, my boyfriend and I were both very very sick after eating their food. We both got the chicken but completely different orders so hard to say if it was that. When I called a friend, she stated her and her sister had a similar experience on two different days the week before, at the exact same location. Lately, something has been up with their food. I'm unsure if it's not being kept at the proper temperatures, if it isn't being cooked thoroughly, if there's cross contamination, or what. Something HAS to change. Definitely going to be taking a break from here for a while. read more

So... I took my son to this location, I looked and the guac seemed fresh so I then decided to order guac on the side. As I said this the lady that was in the front went to the back mixed it with a bigger container . When they brought the guac back it was brown. So they used the one that's been sitting out longer and tried mixing it with the fresh batch as to not waste it. I passed , after seeing it and there was a side assembly for pre order - my son insisted on guac I went over and the same thing. Fresh guac mixed with aged guac. I wouldn't go back. Poor service . read more

Tonight was the third time they have swapped my online order with someone else's. And of course I didn't realize this until I was all the way home. All three times I went back to get my correct order and never, until tonight asked for them to remake my bowls and give me a refund. They told me they could either remake my 2 bowls OR give me a refund but couldn't do both. That is terrible customer service. I wasted my time driving there and back twice and they would not offer a refund or a discount of any kind. I have worked in a lot of restaurants in the past so I know what good customer service looks like. You correct the issue and you go above and beyond to make the customer happy to ensure they have a good experience. ***Good Customer service is definitely NOT a focus for the Lorton chipotle. read more

They know how to give portions here. Just kidding, they have zero clue how to give appropriate portions. Half a scoop of rice is not even close to enough. When my wife asked for more they gave an even smaller scoop to the point the rice didn't even cover the bottom of the bowl. She asked for more one more time and the person gave the biggest attitude saying "I already did." If you want a meal to satisfy your hunger, don't go here. Awful. read more

Great service and good portions. They were not rude and gave me everything i wanted with kindness.

THIS IS THE WORST CHIPOTLE EVER. Sadly this is the one closest to me so I go pretty often. NOT ANYMORE. I know what I'm getting myself into when I go there. But today was on another level of skimping. I understand not over serving protein but today this Chipotle skimped me on every single ingredient from the rice all the way down the line. I never write reviews but today this Chipotle has forced me. DONT EVER GO HERE. read more

Terrible customer service. Gorgeous location but it lacks the most important element in business; treat your customers well :)

Asked for extra chicken but got regular scoop. If you are going to charge me for it, give it to me. I know you are busy but you still have to take the time to ensure the order is right. read more

Went today for the first time with my husband because it is close to home, I usually go to Kingstowne, food good, service fast, however place needs cleaning and need repairs in bench by window. Turned me off, no a soul cleaning tables. Main area tables clean but the ones by the windows and behind were dirty and full of food debris. Will go to a cleaner one next time. read more

Poor service of food. Overcooked veggies they never have fresh food. They charge you for extra sides when the fill the bowl with lettuce. No one in there speaks English but the cashier. This chipotle is going down hill fast. The only reason it has customers is because the location is convenient! read more

Yet again! I tried this location again, as it is convient to my house. What kind of training is provided to the employees. I am very upset with the unprofessional management of this chipotle. I don't understand how every person in line before me and after me is complaining about the amount of food that is being cut back. I was served by the manger Ingrid and you would think I was taking food from her family. She was rude, arrogant and just didn't care about us the customer. Her response to my wife about Salsa was "What is Salsa? Everything is Salsa. Does Chipotle reward this behavior, do the employee's get money for how little the portions are. It is very unsettling that with such a great product it is being degraded and offensive to go in and order. The amount of attitude that comes from the service is embarrassing. If they were paid by tips, the attitude would be better. I will plan to go a little further down the road in hopes that my money, time will be respected. I do also want to give praise to the young man at the register, Jonathan, he never lost his cool and was very respectful. He is a leader. read more

I love Chipotle in general, and have gone to this location a few times due to its convenient location. The staff seems friendly enough, and there isn't the typical super long Chipotle line. However, every time I've gone the quality has been lacking. Most recently I've got a steak bowl, and many of the bites were gristle. Other times I've gone, you can just tell the food is old, usually it's the meat and rice. Maybe part of the problem is because they're not super busy maybe some of the food gets cold. I hope they can improve there quality control. read more

I asked politely "Please extra the rice, and no beans." She wanted to charge me extra. I said "NO" I took a picture of the food portion. She said it is illegal. She will call her lawyer and the police. I asked to speak with the manager / owner. They said she is the manager. I'm screwed. read more

I was taking the auto train and stopped here for food beforehand. Definitely not the friendliest bunch of workers. It was okay l. Just didn't taste as good as other chipotle. I think the meat was overcooked read more

Five stars cause I eat here 5 times a week. But this location has gone down hill. 6 months ago it was one of the best in the area. The last few weeks it has been terrible, consistently. When I order online I get small portions and when I pay for extras (x2 chicken, guac, etc) I barely get any, if at all. Or they leave out other things to fit it all in to the small burrito they want to give me. The rice has been dry and lacking flavor. The chicken has been burnt to a crisp and doesn't have its normal juicy, charred flavor, but instead taste like I'm crunching on charcoal. It's so burnt it hurts the roof of my mouth. Not sure if there was a management change or just new employees that don't know or don't care, but I hope it gets better soon. read more

I am giving a three star review because I really enjoyed Chipotle as a chain, but I have tried this location three times and all three times were not good at all. The most recent visit that I had made I got to burritos to go with chips. The store was extremely busy, which if you love Chipotle, you are used to and it is no big deal to me. I actually don't mind the wait, so I can decide on what I want on my burrito. I got a chicken burrito and steak burrito and both meats were extremely dry and almost inedible. The steak was so incredibly chewy and had so many fat pieces. My and my friend could only stomach 4-5 bites of our burritos before we throw them in the trash. I still really like Chipotle, just not from this location. Take a couple extra minutes and go to the Springfield location right up the street or one of the three locations in Woodbridge, you will be glad you did. read more

Never going back to this location. Contents of burrito was cold. While wrapping the burrito, all the contents were falling out, so the chick making my burrito just smashed it together and wrapped it in foil. Needless to say, when I opened it, it spilled everywhere. Chips were stale, must have been from the day before. read more

My rating if for this location only, This is the WORST Chipotle I have ever had. I knew better than to order online. 2 out of 3 orders were wrong. I was charged extra for cheso that was not on either order. I will not go back to this location again. In addition, they are the only Chipotle I have been to that does not honor its Military and First Responders. read more

Chipotle Mexican Grill - Carne asade black bean brown rice verde salsa - Fast Food Near Me - Lorton, Virginia

See all

Always go into this chipotle and get the same type of service, average. But today ... i was wowed by how good i felt being inside the store. The manager Wendy is beyond amazing !!! She is super clean and moves fast !!!!!! Also a worker there called Brandon !! They both are extremely good !!!! I appreciate them being super helpful and clean , especially during these times ! I recommend this location 1000% . read more

Customer service sucks. Tried to order a something that I always order at other locations and was told I couldn't do it here. Second time at this location and both experiences have been sub par. Guess I'll be looking to eat lunch else where. read more

Hello it is me again Fritz A. Wallace and today my brother Albert and I attended the local Chipotle Mexican Grill located in Lorton and the burritos had us on the edge of our seats. However, the beans were as hard as a horse dick in August. Thanks, Fritz Arnold Wallace read more

I love Chipotle never had a problem until today. I'm disgusted how this food tasted! It wasn't seasoned it was very off. On top of that I paid 20.00 for 2 bowls that only thing I asked for was Queso in it. I never spent 20 dollars for 2 bowls. That crap wasn't worth it! I will never eat at this location as long as I live (9447 Lorton Market St, Lorton, VA 22079) I'm so mad disappointed I usually can finish half and save the rest but I couldn't bare that stuff I threw it away!! Another thing the lady was down to the end of the steak and was scraping basically to put in my bowl. I'm a change person so I didn't wanna be rude, but why should people pay for nasty unflavored food!!!!! You've lost a customer. Please taste y'all food before buying it. Maybe it was just the people that was working the kitchen still no reason. I would rate y'all Negative 5 but at least y'all had some manners read more

2nd time ordering from this location online that items are missing from order. Call to see if item can be delivered with another local order and told it wasn't possible. Will not be using this location again. read more

I have ordered online twice from this location and both times they didn't follow simple directions properly. It's best to go in and watch them as you order so you can get your bowl how you prefer it. read more

I had placed an online order and by the time I got home and opened the bowls, everything was made wrong. Both bowls weren't even CLOSE to what I had ordered. One bowl had so much sauce from the beans?? (Not sure) that it was practically soup. The order on the receipt was correct. I guess it's partly my fault for trying online ordering in the first place, but overall this was a terrible experience. read more

I stop to grab a bite to eat. I walk in. Im in where they can serve you. This hispanic kid look at me watch a young gentleman come in Serv him before me. I look at him and he tell me you not in line. I look and say so why do you think I'm standing in front of the food which also I'm the only customer here. Until the guy walk in. Worst customer service ever. So I walk out and ate at glory day. Which the food is so good by the way read more

Service is horrible, rice over cooked, chips were old/stale, and the guacamole had a strange texture! Avoid this location at all costs.

Never go to this location, but had to stop by in the area and went with my family. The employees were acting like it was such a bother to make our food; I get it, I worked there ten years ago and sometimes you're having a bad day. But it was everything was an annoyance to them. Get my tacos, eat most of them just in time to realize two pieces of chicken were uncooked. I showed my husband, but I knew telling the employees would get me no where so we left. Twelve hours later, my family (who all ate chicken) were throwing up. Wish I would've felt comfortable telling the employees about their own mistake but didn't want to disrupt them anymore. read more

The worse Chipotle I have ever been too in my life!!! I honestly tried to give them a chance (6 different times) but they always run out of everything and they never make anything right! Tonight I ordered a Chrotizo bowl (and they forgot 2 ingredients) and I ordered a steak burrito that wasn't even wrapped up! They just put the burrito in the bag with tin foil that didn't cover even half burrito!! And on top of that the burrito wasn't completely folded so when I picked it up everything fell on the floor (because it wasn't wrapped in tinfoil!!) They are very skimpy on ingredients and the service is terrible!!! They won't get anymore of my money and just a hint to future buyers,...Never ever ever ever order on line!! You will get shorted every time!! Goto to the Saratoga location!!! read more

How do you mess up an order when everything was specified online. When I received my order everything was spilled on the bag because the bowl was not closed properly. Tried calling the store to no avail. Will never order from them again. read more

This chipotle is a train wreck. The employees argue with each other in the line because apparently brain cells are in short supply at this location. I've never seen a scoop and serve restaurant be so difficult for anyone. The veggies and chicken were sitting in an oil bath in the third pans as well. Not sure why this only happens at this location. The guacamole was basically a soup and ran off of my burrito bowl. For people who love chipotle; you won't even want to order it anymore if this is the closest one to you. Oh, one last thing. Never order online. They can't read receipts apparently. Ordered two proteins and paid extra to get the smallest portion I have ever seen. Management: close this shit down and stop embarrassing yourselves. read more

This chipotle compared to other locations is very stingy. The portions given out in this particular location is quite frankly an embarrassment. It is easily half of what im use to receiving. Id rather drive the extra 10-15 mins to the rolling road location than this one read more

I placed an order for a bowl which included guacamole. Instead of guacamole, they put lettuce. How is it possible to get an online order incorrect. I called and told the person who picked up that they got the order wrong. He told me that if I wanted guacamole, there would be an extra charge. I asked him why would there be an extra charge when I already paid for the guacamole and they got the order wrong. He in return said, "Ohhh, you want extra lettuce." At this point I'm frustrated and totally starving. I ask to speak with the manager and he tells me he is the manager. Freaking Great! So then he says, "so do you want extra lettuce?" again. REALLY! NO - I do NOT want extra lettuce! What part of that do you not understand. He then says in a calm voice, "So how do you want me to fix it?" read more