I decided I wanted a ham and cheese croissant one morning and decided to give this place another try after leaving a bad review months ago. While the sandwich was good the hash rounds were so salty I couldn't eat them. I couldn't brush the salt off because it was too much. I doubt if I will ever return. I can spend my money some place else. read more

ordered doordash from here and there was a hair in my food, called to let them know and did even get a sorry just "alright i'l let them know" read more

To start this off, the lobby was open. I walked in and tried to order and they very rudely kicked me out and said "drive through only" So I proceeded to try and order through the drive through. I sat there for 5 whole minutes and no one answered me. So I drove around and looked through the window, and all the employees were laughing at me as I drove past. I work all day and was excited to eat at a rodeo burger, only to be rudely ignored and not served. The only thing I said to them was "hey how is it going?" When I went inside to order. read more

Wanted to try this Burger King as we recently moved here. Worst fast food experience ive had in a long time. Asked for the 2 cheeseburger meal no pickles. Got plain burgers. Fries that were cooked in old old oil. Also ordered chicken fries but did not even get them. And waited 30 minutes for all of it. read more

On Thanksgiving day we looked on the Door Dash site and only a few places were open. Burger King was shown as open. We love the Impossible Burgers so we ordered. The order was shown as picked up and then shown as delivered. We watched the driver on the screen but he did not come to our house. He went home and never notified us that no lunch was coming. We called him and he said Burger King was closed but he reported the meal as delivered "so that he could get his tip". We reported this to Door Dash and they gave us a credit but took no action against this guy. Instead They required us to give a signature on future orders. Unreal. In the meanwhile this guy is still out there stiffing people I would have been happy to give this guy his tip for his trouble but he chose to screw us and door dash instead. Not Burger King's fault by the way. read more

Your store sucks. Your employees are awful. I dont even know how this place stays in business. Your employees want to argue with me on the amount of toppings for a whopper that I paid $7.28 just for the sandwich to get it with heavy all and extra cheese. I had to take it back because it had one slice of cheese and no mayo or ketchup. It also had t small rings of tomato, 2 small onion shards, one pickle. I get it back and all they did was add one slice of cheese and about a 1/2 cup of mayo. They them smashed the burger down, gave me back the same sandwich I took a bite out of in the same wrapper. I opened it and handed it back to her and she hands it back saying it was all I was going to get. Screw this place Like Comment Share read more

Burger King - This is what I paid $7.28 for? Was supposed to be heavy all with extra cheese - Fast Food Near Me - Chelsea, Alabama

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First thing first.... service here is nonexistent . I went to counter to order and i was treated with "to go or here " in a rude way. Place is empty at dinner time and now i know why. Food took forever and i am the ONLY person here. The place is nasty , everywhere you look it is nasty, dirty. It is obvious nobody cares about this place, the owners need to stop in and check on their place because at this rate they must be bleeding money. Flies everywhere . be sure to bring clorox wipes for yourself before you leave here ... you wil get nasty read more

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Horrible customer service. Employees would rather stand outside wasting time, then get upset whenever a customer comes by. They should shut that place down. It looks like it needs a health inspection. read more

Earlier today we decided to go to the chelsea Burger King, so we pull up to the drive thru screen to place our order and nobody answered and the backdoor was wide open with lights on. So as any sensible person does we pull up to the drive thru window and no one came to help us yet we saw a woman multiple times hiding from us and other customers, so we pull around again and another customer is waiting at the screen so we pull up behind her and after a while she pulls up to the window and after that we decide to give up and leave but as we are leaving we hear the customer in the car yell "I can f****ng see you in there". In all this is really a letter to the owner of this establishment to talk to her about it and possibly let her go from the establishment. read more

i can no longer tolerate this place. i love the sausage and cheese croissant but will not be getting from this location. the gril that worked this weekend is extremly rude! i have seen another girl receive a breakfast order from somewhere else would not answer the drive through when i went by the window she was standing there eating her breakfast. i'm really at a loss as to why or how it's still open. read more

The front register was not being used. So we waited till the drive thru worker noticed us and gave our order to the manager that was working. The air was not on, and it read 76 degrees in the lobby on the thermostat. They didn't have onion rings and were slow to get or order out even though there were only 2 other people in the restaurant. 2 whopper meals both small sized and over 19 bucks. I think you would be better off driving by this one. Like eating outside with the air not working. read more

Absolute trash ass. I rarely eat fast food but decided to give BK a try because I was nearby. Mistake! Mistake! Mistake! The manager was rude, incompetent, and hateful. She refused to fill my order or refund the mobile order charge. I literally had to call corporate on her from the lobby. Never again. read more

Well. Just as I expected. I think this placed finally closed down. Went by today and no one was there. It was obvious this was going to happen. The staff was always very unfriendly and flat out ugly. They refused to open the lobby. They always wanted to charge you for extra sauces and ketchup. We have seen restaurants come and go on 280. Common factors are always poor staff and not service minded. read more

Online says they should be open till midnight, have gone multiple days in a row and they are closed around 5 but always before 6. Only reason to keep coming back is they have good ad deals. read more

This place is pretty far from 5 stars. They often give you a hard bun that were probably stored too close to heat source. They don't pay attention to their famous advertising "Have it your way". Literally the first thing I said ordering was "No pickle Whopper". Guess what, plenty of pickles to go with the dark, wilted lettuce and tough onions. They wont replace it without a receipt, which I have never been given when paying cash. Even if you can give exact order information, time, etc. they don't care. Hard to find an employee with even a hint of pleasantness. Drive though window is full of negative messages for customer 'cause its all about them & what they want. I always thank them, they never thank me. Count the 1 Star reviews. You wont go wrong with that. Go to Harpersville, much better. read more

I wish I could put zero stars! I can during store hours and I saw people in there and no one too my order in the drive thru and now I have to find somewhere else to eat! Y'all suck! read more

The front counter and all of the staff at Burger King at Chelsea are so rude that it is sickening my husband went to go get us some lunch like literally probably 30 minutes ago and the bag ripped and he went back to show them what was going on and instead of just making the whole order fresh again like you're actually supposed to because I've worked many fast food restaurants and Ben told many times to just redo their order at no cost because it's already been paid for how ridiculous it is that they actually run it back up and the front counter dude apparently paid some of it but he didn't have enough and ask my husband to repay a portion of it which I think is the most ridiculous thing I've ever heard any restaurant that I've ever been to and something like this has happened they redid my order for free they need to shut down the Burger King in Chelsea and just do a Chick-fil-A because honestly they taste better even though they're closed on Sundays which is probably one reason why they have so many customers during the week because they are actually closed on Sundays and God's actually pleased with that because you are supposed to keep the seventh day holy and Worship the Lord so as for the Burger King in Chelsea I suggest you go to a different location because they are rude they are money hungry and they are ridiculous we will not be going back to this Burger King ever again shut it down and make it something else that's worthwhile they did not double fry mine and my mom's onion rings for the remake what they should have done was take the receipt and just redid the whole order for nothing and not be so rude about it and one time on a different occasion my son ordered chicken nuggets they didn't even put the chicken nuggets in there all he had to eat was the fries and we called and complained and we were told that if we could come back but we would have to repay for the chicken nuggets like what no I'm not doing that we decided to give them a second chance so guess what honey two strikes day out like I normally do three strikes in your house but no on this one too they're done with please make this into a Chick-fil-A that is way better and way more polite than this Burger King shut it down now and I do expect to hear from the manager as soon as possible because this is stupid service sucks food was not good at all I've had better Burger King and Inverness or in Pelham so Chelsea just needs to shut it down make it something else make it something like way more tastier or they need to get their act together and get some actual people that know what they are doing because they act like such Generation X that is retarded as heck God knows what their mother was doing while pregnant with them because clearly they have zero brain cells read more

Strawberry frozen lemonade was good! Service is slow, no one in place to serve staff sitting in dining room and behind counter. Chicken and fish sandwiches over cooked dried out and bun hard. They do offer military discount and senior discount. But food is only if you need a quick bite not a great fast food experience to say the least. read more

This Burger King is pretty on par with what I expect from fast food. The food always seems to be a little overcooked, but it does still have good flavor for fast food. The service is slow inside but the drive thru isn't too bad. read more

Best Burger King I've been to. Food is always fresh and hot, and the staff is friendly!

Went through the drive thru at 8:30 p.m. and no one there to take our order. While driving around the building we saw staff behind the counter in the kitchen so we tried to call twice but no answer. This is not the first time this has happened to us. The hours listed are 6 a.m.- 9 p.m. for drive thru and 6 a.m.- 12 a.m. dine in. This is not acceptable and before writing this I would have preferred to speak to a manager but no answer there. DO NOT go to the Chelsea location if you want to be served. read more

Not my favorite place. However, the lady at the drive through is usually nice. My hubs & kids like to eat here

Yelp is like CNN fake news. This restaurant is horrible! Staff doesn't want to be there food is horrible. I left a bad review months ago and Yelp has removed it. They are paying Yelp to remove reviews. Mine didn't just magically disappear.. read more

FINALLY, a good experience with Burger King. This is my favorite fast food restaurant but every location I've been to gives horrible service. However, this location in Chelsea was great. I was up-sold, given napkins and ketchup AND my order was correct. The associate even told me to have a nice day. read more

Food overall was ok. My review is on the service. This is a new locations and I understand things should improve, hopefully. The associate who took our order did fine and when we received our food, it was as we ordered. Now, it did take longer than it should have based upon staffing and the number of customers. It seems the associates were none too eager to hustle the food out. This is a fast food restaurant, right? It took nearly 10 minutes to receive our food. Considering there was only one person in front of us inside the restaurant, this was simply unacceptable. Again, hopefully this will improve. My big issue came while we waited for our food. I watch the associate make a milkshake. They apparently pulled the cup out underneath the ice cream machine before they cut off the ice cream. There ended being a 2.5" strand of ice cream hanging off the side. Then the associate decided to add a little more ice cream and did the exact same thing. So there were two 2.5" strands of ice cream hanging off the side of the cup. When the associate place the cup underneath the mixer, I guess they saw the two strands. Instead of getting napkin or something to cut the strands, they ended up taking their finger, yes finger, and wiping them off the cup. To totally gross things out, they flicked the ice cream into a trash can and continued mixing, never bothering to wipe their hands. So this guy's cup, thankfully not mine, had ice cream all over the side. I really hope this restaurant's standards end up being much more than what this associate and the other associates were displaying. The associates need to at least act like they care for the customers' time and get the food out faster. They also need to understand this is food and need to follow some sort of food standards. Better than they did during this visit at least. read more

While we were eating, a little girl vomited on the floor beside us. We asked the cashier to have it cleaned up & no one ever did. Definitely won't be returning! I can forgive a restaurant for bad food or bad service, but this is just terrible! read more

Can you choose a negative star?? We were there December 20th at 12:15 (Cahaba Park Hwy 280 location) and the dining room of the restaurant was locked! No employees had shown up, only two people doing the drive thru. We had two hungry grand kids so decided to chance it. Thirty minutes later, we still had not received all our order so had to leave. We even banged on the front door trying to get the remainder of our order but were ignored. Now the rest of the story! We were at a Christmas party today and someone said they had gone to the same Burger King on Highway 280 yesterday and noticed several of the employees huddled in the side parking lot smoking what appeared to be something other than cigarettes!!! Who and where is the manager of this store??? I plan on writing to the corporate headquarters and hope others who have had similar experiences at this location will do the same. read more

They never get my order right. Just got home, order is wrong AGAIN. My fries are hard as a rock. Looks like they've been sitting around for a long time. My sandwich looks like a person with no motor skills assembled it. Disappointing because I like BK. I don't know how this franchise is still open. read more

never gets an order right, food often cold, charges extra for extra onions and such. asked for ketchup and heard manager yell at the girl not to give me more than 2 packs read more

Poor service and order is never right.! We have stopped here maybe 5 times since they opened and our order is never right. As an example: ordered a Whopper with cheese, no ketchup or mayo. We got a whopper of only meat and bread. read more

Melissa was amazing on May 9 of 2017. She gave us our meal with a smile and my coffee drink was the best I've ever drink- ever. She needs a raise and needs to be the department manager because I didn't see anybody else working- but her. We were just passing through going to Birmingham from eclectic and I was very pleasantly surprised to get such awesome service. Give that girl a raise!!! read more