The Whataburger in Chelsea 35043 is now closed and the service there was great as well as the burger taste. They even had a Condiments employee who went from table to table, mustard, ketchup, and the Restaraunt was always clean and shiny inside. And the Order/Register was good, hiring all ages and colors of workers. This one on New 280 is not as friendly but the burger is ok, and they do screw up the order thru the drive thru sometimes. read more

I come here a lot and the food is always amazing every time never got my order wrong, the place is clean every time I go and can enjoy sitting and eating each time read more

Jalapeño Cheeseburger Combo before I head home.Love it.This restaurant is very clean.Food came out fast and the service was great.A stop while I was in town for a conference for The Working Man Review. read more

Whataburger - Burgers Near Me - Birmingham, Alabama

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This is the kind of service that you get at this Whataburger. It took 30 minutes to get these onion rings and a patty melt. I can't believe they actually served this. They are lucky I'm not the manager. I would fire everyone and start over. read more

Whataburger - This is not edible. SMH - Burgers Near Me - Birmingham, Alabama

Came here after church on a Sunday and was really bummed to find that they had no French fries. I'd never been to Whataburger before and was excited to get sort of a sampler. Despite that, the burger was tasty. I only recommend these burgers if you enjoy a good amount of mustard on your burgers. All three of the people in my party agreed that the burgers were mustard heavy, but still good. Very good size that suits the relatively high price for fast food. read more

This is usually the go to spot when you have worked all night and need a great breakfast. Maybe the staff was tired and sleepy. a 25 minute wait for pancakes! what's hard about a pancake, if I didn't live so far away. I would return this to you! Well, Chick-fil-A will be the new breakfast spot. Thanks for the waste of Time/Money read more

Whataburger - Burgers Near Me - Birmingham, Alabama

Arjay was very respectful and provided great customer service while being busy, definitely one of my favorite people

I always have an issue in this drive-through one time I just couldn't get what I wanted. They were telling me other things instead of just giving me what I said. so this next time I went with the up sale which was to add hashbrowns to a pancake platter and my hashbrowns were not in the bag when I got to where I was going.. no big deal two days later I go to the drive-through order and ask for the hashbrowns. They forgot to give me but they want to see a receipt from two days ago about some hashbrowns that they forgot to put in the bag. Foolishness, I've got better things to do than call you out on some hashbrowns. Just trying to get them for free. Insulting. Whataburger is not all that special. It just happens to be open and i don't eat McDonald's. read more

We had dinner here on New Years Eve. We went inside to eat. We placed our order at the counter. I wanted the grilled chicken sandwich but was told it would take 7 minutes so I decided to get a burger instead. I appreciated the heads up. Our food was brought out to us and everything was hot and tasted great. Even our special order was correct. The restaurant looked clean and a gentleman was cleaning up the floors while we were there. He even wished us a happy new year. Staff were friendly and did a great job. read more

For a Whataburger, this was par on course for the chain. We came on New Year's Eve 2023 as we were short on time for a party we were heading too. The place was clean and the staff friendly. It just took a few minutes for someone in the cook area to come take our order. The employee finally came up and was pleasant enough. Seemed there were only 3 people working, one cook, one front counter, and the drive through person. Our food was good and hot so no complaints there. read more

The food was good. And the burgers as well. My fries could have been a little crispier other than that it was good.

So Did not think to check my drink. If the cup was clear, I would have known right away that I did not have sweet tea. This is a matter of having good listening skills and paying attention. Which is very important since the food is not free. Despite the meat looking dry, the burger was actually good. read more

The food was cold, the French fries were dry and cold. I will not be going back. The staff did not seem to care.

Whatta Long Wait in the Drive Through: Slow Service Speed: I ordered the breakfast burger (and a Great Sandwich!) and coffee 25 min wait at drive through No one was in a hurry. And I had to ask for my coffee because they never gave it to me. Coffee was supposed to be 3 cream 3 sugar. Got plain coffee instead. Despite the great food (and this was my first visit) I won't be going back. I Will go to Golden Arches across the street read more

This whataburger just plain sucked. It would seem that each whataburger is different from location to location, we actually went out of our way to make a visit, and it was disappointing to say the least. Cold, old fries. Burger looked pre/cooked, zero browning, nice and grey. Overly salted, cold, unmelted cheese, Un toasted bun, I could go on. In my list, this place shall now be known as What-a-crappy burger. All you Texas fools who think it's the shit, well, you go on and keep supporting this masterpiece of mediocrity. The only good visit we had out of four was at the Tuscaloosa location. I'm done. read more

Whataburger - Yup- whataburger ..right? - Burgers Near Me - Birmingham, Alabama

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I came here last week to pick up breakfast. The staff is super friendly, and the restaurant was very clean. I got a honey butter chicken biscuit. It was delicious! This place is open 24 hours, and not many places on 280 are so it's definitely good to have around! read more

Whataburger - #25 Honey Butter Chicken Biscuit - Burgers Near Me - Birmingham, Alabama

Whataburger has decent quality food for fast food, but the repeatedly terrible speed and service have made it a non-starter for me. Too many times at all hours of the day or evening, I have waited to order or to get my food. I tried again one more time yesterday at 12:45 on a Saturday afternoon. When I pulled up to the drive-thru, there were five cars in line ahead of me (3 at the window, 2 waiting to order). The first car waiting to order moved up after 4-5 minutes and then we waited another 10(!) minutes before they took the order from the car in front in me. I was there to get 7 burgers for workers at my house and wondered if it took that long to offer, how long would it take to get my food??? So I followed the car in front of me when he pulled forward, left the line, and went to a local burger place (Hamburger Heaven) with better burgers and MUCH better service. Ordered and got my 7 burgers and fries in 5 minutes total! I have no idea why Whataburger has such a great reputation in Texas and out West, but surely it isn't like this there. Whatever it is, I hope some of you keep going here so the lines will be shorter at the places I go from now on! read more

I want to make it very clear, that those stars above are for customer service alone. We went for breakfast in the drive thru and the woman who took my order was so friendly like a breath of fresh air. Unfournately that's where it stops. I got two honey butter chicken biscuit combos, they were both cold but one of them had a literal chicken nugget of chicken on it. It was sad to say the least. It was also served with fries. One thing i love about whataburger breakfast is the hasbrown sticks, i wouldn't have even considered asking for them as they normally come standard. Unless everyone else in line could have possibly ordered a burger and then were all cooked to order, the wait was too long. I won't be visiting this location again anytime soon read more

I was surprised the doors were open before sunrise when I stopped! It took awhile before someone noticed me. I used that time to just listen to the staff talk amongst themselves. It was all personal conversations so no trade secrets shared. Lol. The unit was extremely clean, organized and containers all full. I was warmly welcomed when finally noticed. I think they were relieved I was just standing there and not up to any nefarious activity. I made an order and everything was freshly prepared immediately. Within minutes my order was ready. It was exactly as ordered and I was on my way. I seldom eat breakfast and this order reminded me why. I took a few minutes and was done. No reflection on the restaurant I didn't like my order. I just preferred not to eat what I ordered except the potatoes. I would recommend this location to anyone looking for a hot cooked to order breakfast. read more

Whatadisaster! I have eaten at Wataburger all over, and know the food and service at those locations was top notch and if they missed it was not by much. However this location is not close to a minor miss it's so far off I almost walked out and that was after I paid for a $28 meal. I asked and tried to get the attention of two managers and they walked away so as to not be bothered and they saw and heard me. Trust me I am not quiet and not small in stature. They saw and turned and walked off. My wife even did the same and got the same treatment. "HOW RUDE" It took over 20min to get our order and I k ow from experience that cooked fresh is great and when other locations take some time to get an order together it can take a hot minute. But this place 20min for burgers, and only a total of 4 customers in the whole place. Then the customers who ordered AFTER US got their food before us. WHATADISASTER! COME ON! read more

Service was great and the place was super clean for a fast food place. The food on the other hand was not good

We stopped by this morning for breakfast. The food was great, but the customer service was worth every star. The young lady behind the counter was kind and prompt; there was also a sweet shift manager that came out to the dinning area to check how everything was. Putting forth the effort just impressed us so much! read more

I ordered a small kids meal. It was 12:00 at night and my gang and I were starving. We had a glimpse of hope when we stumbled across this Whataburger. Little did we know it took 30 min to get our order. This experience gave me -700 aura. read more

We were in the drive thru at exactly 10:28 PM just waiting for the employee to ask what we wanted. We were not aware she could hear us so we were singing and then she yelled at us for singing in her ear. Girl we didn't know. Pls! read more

Whataburger - Burgers Near Me - Birmingham, Alabama

Theses idiots tells me there was nothing wrong with my food. I will SuE you fools if I don't get my REFUND. And Jennifer Pitre you will be hearing from my attorney ASAP. The food is TRASH. I am totally applauded at this business or location. Jennifer Pitre!!!! My food was not prepared as I requested and the food was COLD. I tried calling back the night I received my order but NO ANSWER, phone just ring, ring, and ring. So I called the first thing the next day. Spoke with a DeShon, I guess that's how you spell her name. But anyway I stated my reason for calling. And she said to just bring my receipt back and she gladly refunded my money. I went to the restaurant, thought it was close because NO LIghts on the outside were very dark. Enter the lobby, waited, waited, waited and they know that I am there because they seen me when I enter, After waiting about good 7 or 10 min, this young comes from outside, with a broom in his hand and ask if he could help. I said yes but I really need to speak with a manager. So he goes in the back and tells this girl, Destiny, who stated she was a manager. She takes her time coming out. Waited another 5 to 8 mins. She wasn't pleasant, yes, may I help you. I tell my reason for being there and she immediately cuts me off and ask "you called earlier today about your food". I said yes, then she says oh the manager, Jennifer Pitre said there was nothing wrong with your food because she worked last night and prepared your order. And you will NOT get your money back. Now how in the world is she going to tell me the trash she gave me was OK for me? Please answer this question. Did she prepare the food and handle the money at the same time? If so that is a health violation and I will report that to the health department of ALABAMA. I don't want a DO OVER Meal just a REFUND and I want it ASAP. If this isn't resolved soon, you all will be hearing from my attorney. Just please refund my darn money and I WILL NEVER EAT at any of your restaurants, NEVER! Hate I did not take pics just through the TRASH away so discussed. read more

So the service in the inside of this place horrible. So I'm taking the trip back from Memphis and when I say the inside service was horrible no compassion Torrance didn't even acknowledge me I stood there for 4 minutes but as a human trying to grab fast food thats was already to long for me. If you see a patron acknowledge them and let them know you will be right with them.. but moving on I ordered a Swiss with 1 patty now I asked how many patties and he said he did not know....- I did not want all that meat , he asked somebody and they said 2 patties ok fine Torrance put 1 patty please and #1 with Texas bread. So this happens I get 2 patties , I'm happy I wasn't on the rd went to ask To remake a smaller 1 with 1 patty not 2 patties Rita said that They could not remake my sandwich like why not and also she said next time( I'm never coming back) ,ask for the junior size next time why didn't Torrance suggest it to me I did ask??? I ended up waisting my time (36)mins and still hungry why tho why ????? I'm truly disappointed.I never post bad reviews smh read more

Whataburger - Voided - Burgers Near Me - Birmingham, Alabama

I love Whataburger but I went to a new location today and it was a different experience. There were NO condiments added to my hamburger, leaving it somewhat dry and tasteless. I ll just stick to the location that I know is good. read more

Can't give it a zero star review but if I could, I would. Waited over 25 minutes for a biscuit and a coffee. Terrible customer service and awful environment. Avoid this location at all costs. read more

The food is usually pretty decent during the day but my usual time is early in the morning on the way to work. Wait times are always incredibly long and the staff is always rude. read more

Whataburger - Bacon breakfast to Quito with cheese. Whataburger - Burgers Near Me - Birmingham, Alabama

Visited this location last night just after midnight. Probably 5 cars ahead of me in the drive thru. Pulled up to the speaker and received a bit of attitude when I was told to wait to order. Placed my order and proceeded to wait over 25 minutes to pull up to the window to pay. Took the person at the window over 4 minutes to even open the window and collect my payment after walking over to the window multiple times and looking at me each time. Took about 7-8 minutes total to receive my order after pulling up to the window which puts my visit at almost 35 minutes total in the drive thru. Not sure if they had training going on or what but noticed there was 5-7 employees just chilling in the lobby when I arrived and when I was pulling out. read more

I went in to Whataburger on 280 to order take out. I was with my friend and we ordered bacon cheeseburger meals. The wait was about 10 minutes and everyone that interacted with us were nice and courteous. The cashier did have on a mask when taking our order, but no one else in the store did. The store was pretty small in size and there weren't many people inside. However it was very clean, organized, and there was music playing so the ambiance was nice. I didn't see any social distancing signs in the store or on the front doors. However, I did notice one hand sanitizer dispenser by the drink station to make sure hands are clean before touching things at the drink station. We received our order in two separate brown paper bags and those were in a large plastic bag. We didn't receive any plastic utensils and a worker asked if we needed any condiments before putting them in the bag and potentially wasting them. There weren't any separate bins for throwing away paper or plastic, maybe because many people don't come into the store to order or eat. Overall, the experience was nice and the burgers were great! read more

Whataburger - Front counter - Burgers Near Me - Birmingham, Alabama

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I have tried eating here three different times, two of the three times they have the drive-through blocked off and the doors locked with no explanation. The drive-through tonight is taking about 30 minutes, they're out of ice tea, they're out of avocados for one of their specialty burgers. This place is not doing so well. This will be my last visit here. read more

Whataburger - Sitting in a never ending drive through line. It's not moving. - Burgers Near Me - Birmingham, Alabama

We really enjoyed these burgers! The spicy ketchup was great! Big burgers! We were pleasantly surprised at how good they were!

This sis great location and prob my favorite in Birmingham. The staff is super friendly and the food is always hot and fresh

INCREDIBLY RUDE. The lady at the window kept cutting me off when I would ask questions or try to order. She felt the need to keep correcting me. It was VERY obvious that they wanted me gone as quickly as possible. They didnt even manage to give me my drink but you BETTER believe I was NOT about to get back in line to be verbally abused by the lovely staff for a second time. I'll be back but that's just because honestly I love Wattaburger but I'm staring to think that the 40 minute round trip to the Pelham location may be worth it. read more

Haha- thoroughly enjoyed my mustard onion and lettuce bun with a slice of meat no thicker than a piece of cardboard!! No ketchup no mayo! Just a ton of onions and lettuce with a pile of mustard!! DoNOT waste your money on this So Called What A Burger!! Cause there is NO burger! read more

If you want a burger, go right ahead. If you want to try breakfast. Go somewhere else. I gave them another shot and of course they failed me. I think I got a "forgotten" burger. The one that they make and toast and forget about It so the bread is hard and the meat is tough. To my defense I was just in a rush to eat something quick, so it's my own fault. Also, skip the milkshakes. Not sure how they are made but their consistency reminds me of Freezer burnt ice cream that you try to turn into a milkshake consistency. read more

I went around 10 PM, while on my break since its the only enjoyable fast food place open past 9 on 280 close to my job. I went to the drive thru, the line was about 5 cars long but the wait was quick, the food was hot and fresh. When I got to the speaker, I was not ready to order so the lady asked if I minded if she helped the other lane while I decided which I thought was a nice gesture. The gentleman at the 2nd window (the 1st was closed) took my payment and made sure that I had all my sauces for my meal (9 piece nuggets combo), he had a welcoming attitude and it was just a great experience overall. My food came in a box container which I thought was nice instead of plastic. As for COVID safety, as far as I could tell, everyone was wearing a mask, the gentleman at the window wore gloves and a mask. The establishment looked clean, the windows weren't dirty and the transaction was as contact free as possible. read more

Food was good. Service very very slow. I was in line over an hour. Not only were they out of items that I ordered, the order was incomplete. Just a mess. read more

I ordered a patty melt meal with a medium fry and a small Dr. Pepper shake as a substitute for the drink. It took about 15 minutes total to get my food from the drive-through, which is generally the quickest you'll get your food from this location, though I've never minded the long waiting times. The patty melt itself was delicious, though it weighs in at around 1000 calories, which is excessive even for the size of the sandwich. The fries are fairly average; they taste similar to McDonald's fries, but lack their level of savoriness. Whataburger's spicy ketchup usually makes up for the fries' shortcoming, but I did not receive any with my order this time, despite asking. The milkshake did not taste much at all like Dr. Pepper, though it was very good nonetheless. Their milkshakes are very large and dense, so even a small shake takes a lot of effort to get though. I would have preferred if the milkshakes were served in something more environmentally-friendly than Styrofoam, which is a major contributor to microplastics in the ocean. When I looked through the drive-through window, all the staff were wearing masks and plastic gloves. There was also a flyer taped to the window detailing other measures Whataburger was taking to prevent the spread of Covid-19, such as requiring employees to double-wash their hands, and change their gloves every thirty minutes. Whataburger originated in Texas, and over 80% of its restaurants are located within Texas. So it's not a surprise that they follow the idea of "Everything's bigger in Texas" when it comes to portion sizes. Most of the burgers here are over 1000 calories and take two hands to eat, and the 'medium' drinks are 32 ounces. Don't be surprised if you order a large drink and need two hands to hold it. read more