This Chick-fil-a is always hit or miss on order correctness. Their service is consistent as far as good and friendly attitudes are concerned. My typical order here is a hash brown scramble burrito w/ grilled filet, extra salsa, parfait, chocolate milk and a large water. Kind of live for this after the gym if I'm on the go. I will say the team is quick on fixing any order issues you may have whether you are at the store or call and need a refund or uploaded reward for said incorrect item(s). read more

Typical. Excellent food and service but it is always crowded. I'll be back and it's still worth the wait!

I came thru the drive thru. I got a 4 piece strip meal. Three of the strips had bites taken out of them. i called the the store and the manger on duty seemed to care less. On another trip the whole meal was ice cold and nasty.Our neighborhood is less than a mile away and 75% of us refuse to come to your establishment. I if want Chick Fila I go down to exit 10 or get it when I am on Lakeshore. The help is rude on evening shift as well. read more

Jenni was amazin! 5 star experience. made the perfect ice cream cone!!!! She was sooo funny and was so nice to my friends and me!!!

The chicken keeps getting smaller and smaller. If you're hungry, check your bag before you leave the parking lot. Consistency you will bite more and more bread here. I thought it was just breakfast but just had a sandwich that looked more like a snack. Yesterday's breakfast biscuit had a tiny serving too. The drive through kids are nice but that only goes so far. read more

Another example of how Chick-fil-A has lost their way. Made an order on the app. Waiting at the pick up area and no order was found. Asked a worker, they said the were working on it. Meanwhile he did not ask the name of the order. This happens 3 times. Finally I get firmer. The store was not finding my order on the mobile app. So there was an issue. I calmly but firmly said can they train their staff to check name to order when someone is asking for an update on the mobile order. His response was I don't appreciate how you are talking to me so we can just ban you from getting orders. Are you kidding me!?!? The cherry on top he then said my pleasure. It is just sad. read more

I cannot say how impressed I am with Chick-fil-A. I called in my order for pick-up. It was a medium Chicken Nugget platter. My wife immediately said that was too much and I called to change to a small plater. It was no problem and the person on the phone was literally outstanding. I get to the place, walk in and immediately I am greeted. My order just comes up, it is fresh, it was put into a bag and handed to me. Everyone and I mean everyone in the store had a smile on their faces. They were happy to be at work. Refreshing. We get to our party for the football game, we bring in the nuggets. One the counter is another try of nuggets. Glad I got a small. I planted myself in front of one of the trays and went to town. I could not make a dent on it and I tried. I want to end this review with a Bravo to the Birmingham, AL Area Chick-fil-A. I also want my fellow Yelp members to know that I did save three nuggets for my dog, Otis Redding. I watch TikTok focused on mostly cute dog videos. There is a dog, or the voice of a dog called Tatum. Half his videos are asking his humans to get him Nuggets. This has got to be the best advertisements for Chick-fil-A of all times. Otis, I will be home soon with your nuggets. Eat, drink and stay healthy. read more

This location is one of the best in the chain. The quality of the food and cleanliness is excellent. For the most part, the speed of service is also excellent. read more

Stopped here at around 1045 for lunch for me and my daughter after a doctors appointment. I ordered ahead in the app and our food was ready when we reached the window. Excellent customer service throughout the entire process and the food was fresh and hot. I'd stop here again!! read more

food was okay but portions are smaller than comparable places. service was okay nothing special. Ambiance? Its a fast food chicken place.

They got my order wrong,I was disappointed . I don't know why nobody understands unsweet tea anymore. And I just wanted a spicy chicken sandwich no deluxe. But somehow this is a problem for people taking your order read more

Play area my kids anyways the food is amazing. Staff is super super nice and the reason you should go here is you'll love it pretty cheap if your wife is paying lol read more

This location of CFA is your typical CFA. It's got good food and the staff are very friendly and welcoming. They try to get your food to you quickly if you are parking in the drive-up spots, and like every CFA, they try to make sure that the drive-through lanes are as efficient as possible. I've never had an issue here all the times I've stopped by to grab a bite. The parking lot and the drive through feel a little cramped or tight, so you do need to watch your car when traversing it or backing out after getting an order. I bet that it is worse during rush hour times on 280. read more

The owner Mark Meadows was running the drive thru. The drive thru is awful. When I turned in I went to the right of the Resturant not knowing where exactly I needed to turn in. I drove around the building which took forever. So, when I got around I exited the back really unsure still of how/ where I was going. I went back up to the drive thru and turned in to the drive thru section and this Mark started yelling at me saying you gotta drive around the building. I explained I had already drove around the building. He yells at me again. So, I yelled back again I have been around the building. He then yelled back then you didn't read the signs then removed a side post and sit it in front of my car. I was like m fker. I called him some names. Because who is he to yell at me. Then stick a stick in front of my car after I had already drove thru the parking lot. It was crazy busy so I was thinking maybe I did miss the sign. NOPE!!! No sign. I am dyslexic so telling me I didn't/can't read hit a nerve. I drove on around the building because I had no choice. Since they was no signs. I wasn't going to go around again. This time I parked and went in. I waited at a register just for the lady to say this isn't a line. AGAIN, NO SIGN!!! I wait and go to another line and order and as I'm waiting in line he comes in and tells in front of everybody again. Saying If I knew you was in here I would have asked you to leave. I said okay and I told you I have done been around the building once. He kept arguing being loud. Then the punch line was okay I will take your money. I said okay and? Noted this time he is the owner. All I wanted to do is eat. He followed me inside to escalate the outside situation. At this point I am shaking. He stood at the door watching me intaginazine me. I'm not sure what he thought I was going to do at that point. I felt threatened. I walked to the bathroom and came back out and at this point he was watching me through the window. When I went to leave I grabbed Mayo and some straws and when I walked out I told the worker I'm not sure how she works here tell him he don't have to keep watching me I didn't steal all the condiments. I just got straws. He came running at me at this time as I was getting into my car. Taking pictures of my tag. I was pulling out then got out of my car because I don't work for him. I haven't technically done anything wrong. So now I'm pissed. I am asking him why are you hollering at me and he just kept yelling. He said because I'm not listening to him. Why yes sir, I have heard all you are saying and how you are saying it. He would yell just leave then say something smart. He kept coming to me! I am not about to be mentally abused and threatened and not take a stand and take it personally. The inside was nasty bathrooms, dinning area, counters. My tomatoes was soggy and all was cold. This was the worst resturant/ chick-fil-a/ management team I have ever been to. He could have just explained better his communication skills was beyond unprofessional from start to finish. Keep in mind Mark Meadows I do not work for you. You're a bully in my opinion and experience. You kept hunting me down manager mark meadows. I'm sorry you had a bad day but your bad day caused mental anguish on my day and future experiences with chick fila. Your employees feed off of negative energy. Know better do better. read more

Found hair in my food when I got home. Just a waste of time and money. Had to throw away food which is a sin for me read more

Chick-fil-A - Hair hanging out of my biscuit - Fast Food Near Me - Birmingham, Alabama

Nice chik fil a. Came during an off hour. Still busy but not crazy busy. I went through the drive thru. The wait was really short. Chik fil a has mastered all of their drive thrus. Food was hot and really good. Only complaint was that I wasnt asked if i wanted any sauce or condiments when my order was taken or at the window so I didn't get any. Drive thru here is tight and there's not a lot of room in the parking lot. I can't even imagine this place during one of the meal times. It must be a nightmare. read more

What can you say, it's Chick-fil-A!! Good app, quick drive through in most cases. Wait staff is courteous and respectful. read more

We know how outstanding this place is, so there's nothing I can say you haven't heard b4. They didn't disappoint. Food was delicious, facilitates were clean, and staff was nice. read more

Drive through order ($45). Mac & cheese was left out of my order though I was charged for it. When I got to the party with my grandchildren and we took the food from the bag, we noticed the M&C was missing. i called the store and the person who finally answered didn't know what to do. After being on hold quite a while, I was requested to come back to the store to "pick it up". I was 10+ miles away. I requested a credit to the debit card I paid for my order with but was refused. I was told I would get a free Mac & Cheese via email but I do not expect to receive it. There was so much confusion at the drive-up "door" where the orders are handed out, I am sure my order is not the only one that was wrong. Overrated service here. NOTE: This review is for Chic-fil-a @ 5375 US Hwy 280, Birmingham, AL read more

Couldn't give it 5 stars because it's so hard to leave the restaurant. Can't really complain about Chick-Fil-A though. Food is always solid. Workers are always nice. The environment is clean and there's a playground. My only gripe is that when you want to leave the restaurant the road only takes you out in one direction. This would be okay anywhere else, but trying to make a U-turn on Highway 280 during traffic is never fun. Good restaurant overall. read more

I usually got to the other Chick-fil-A if I'm on 280 near Target. This one is two miles further down 280 near the Walmart. This one is absolutely beautiful on the outside as it was decorated in Christmas lights and looked very festive. Walking in, it was kind of weird because the whole restaurant seemed to be a drive thru almost. Interesting. My friend Kimia and I ate inside. We both ordered at a mobile booth for the first time. It took a while for them to get us our food close to about 15 minutes, but the food was delicious as usual. I ordered a small frosted lemonade and a chocolate chip cookie. Both amazing and the chocolate chip cookie exceeded my expectations. I had some of Kimia's ice cream too which was delicious and tasted just like my frosted lemonade. read more

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Let's start by saying I love Chick Fil A!! The customer service is top notch!! I visit this location frequently because it's near my son's ENT office. I love how they have crew members stationed well before the intercom and your ambe to pay here as well. This allows the drive through to move so smoothly. It doesn't matter if it's 2 cars or 20, you never have a long wait. Of course, every one of their locations ask your name, but the excitement in their voices when I reach the window makes me feel like they're happy to see me!! I've yet to have a bad experience. And it really helps that they allow my son to place his own order when we go in. The cashiers are always so patient with him. Everyone that knows me knows that I'll choose this place over any fast food chain simply based off customer service!! read more

Wow, seriously CFA. You got rid of large size ice dream cup? Why? You replace with a child size cup? Seriously? My husband: "2 large ice dream cups with strawberry topping" CFA: "we don't have large anymore" ‍ This pic is the size I've bought before for my dog. "If it ain't broke don't fix it" ...CFA has no idea what this means. They lost their minds when they did away with cole slaw. Now this? I can't even. So disappointing. read more

Chick-fil-A - Ice dream with strawberry topping - Fast Food Near Me - Birmingham, Alabama

The last few times I've been to this location, something has been wrong with our order. Today, I got six count grilled nuggets and what I received was possibly the worst excuse for chicken that I've ever seen. Super disappointed. Seems this location's quality has declined. No excuses. read more

Chick-fil-A - My six piece grilled nuggets. This was $3.36. - Fast Food Near Me - Birmingham, Alabama

Chic fil a has become a declining establishment for some time as a whole. But this location has its own unique breed. I have experienced the most frustrating of time just trying to get my refund on an order that I was assured would not be double charged but it was! 7 days later I finally received my money that they received instantly! Then I was promised a meal replacement for my frustration within my chic fil a app which I STILL have not received. To say that I'm disappointed and dissatisfied is an understatement these restaurants used to be the standard for all fast food service restaurants. But no longer they have become just like the others poor service to much horse play and lack of concern for the customer. For the amount of money spent it is no longer worth it! Might as well go elsewhere! Sad read more

Service is always top notch even though this location stays consistently slammed with customers.

Shoutout to my man Harrison who got me on register 6. I came in for my lunch break and I can say that this guy had exemplary custom service skills. He was in the middle of a task when I walked up to the register and did not hesitate to turn around and greet me. He made the order process quick and friendly. Denise made me feel welcomed into the restaurant while also being diligent about his time. Well done Denise! The food was as good as it always is. read more

What can you say, it's Chick-fil-A and it's a fast food. Still, the food has never really disappointed me. They have gotten my order wrong a couple of times but nothing real bad. The place is always clean and the staff friendly. I do love their breakfast burritos but you have to have the jalapeño salsa for full taste in my opinion. Had the wrap today. It is light and taste pretty good. I do like the app they have because it makes it easy for me to order on my way. It's too convenient not to return. read more

Chick-fil-A - Wrap and waffle fries. - Fast Food Near Me - Birmingham, Alabama

Chikfila is just plain old fast food excellence in food quality, customer experience, cleanliness, & employee representation/interaction. They strive to be better at what they do continually & it shows! read more

What world are we living in when you go to a Chick-fil-A and there is only one person taking orders. Stood in line about 5 minutes waiting on a teenage to make up her mind. There were about 5 employees sitting around a table in the dining area laughing and having a good old time and the restaurant was a total mess. The trash cans were so full I couldn't even throw away my trash. This is one Chick-fil-A I will avoid from now on. read more

You can only get in one way. You can only get out one way. Worst sweet tea of any Chick-fil-a I've ever been to. Ridiculous lines. HARD pass. read more

My husband & I went thru drive through today for lunch 11:30ish, ordered 2 chicken sandwiches & Mac & cheese! The sandwiches were so drenched in grease & the buns were so soggy with butter!! I was in shock, they are usually so good! Couldn't eat them What has happene read more

If you order more than 1 item, this location will leave one of them out of your order. It's infuriating because this location is right next to my house. Sorry if the line is long next time, because that will be me stopped at the window checking every single item on my ticket. I'm sick and tired of missing an item every single time. read more

Terrible customer service. Rude and non- helpful for no reason. I will NEVER go to this Chick fil a again! read more

The Drive through is always long but they seem to make it as painless as possible letting you order while still in line. Line moves quickly and everyone is very friendly. read more

Thought I would try again, go 2 miles down the road to Inverness...worth your trip and time. You will get your food quicker by driving the extra 2 miles. read more

Love this chick fil a and the staff are always so friendly. The only downside is it's always SO busy. Prepare to spend at least 15 minutes or more in the drive thru. I spent 30 minutes in it today. Yes, you could park and go in, but today even the parking spots were full (8:30 am). But they're busy because they're good. read more

By far my favourite Chickfila. The staff is amazing. They are always hosting special events for the kids that really make this location special! Kudos to a very well ran store read more

Chick-fil-A - Fast Food Near Me - Birmingham, Alabama

This is my favorite! The nicest people ever!!!!!!!! Dylane is so sweet. He noticed that I had s long day and he gave me a card for a free ice cream. He is sweetie!!! He made my day! The world needs more Dylanes!!!! read more

Chick-fil-A - Chicken sandwich with pepper jack cheese, fries, Arnold Palmer. #nomnom - Fast Food Near Me - Birmingham, Alabama

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Always great service, always greeted smiling and friendly. Food is always fresh and excellent tasting. You can see why they thrive. Also employee conditions they put money back in business outdoor shaded order taking, fans, water what can I say this business impressed me in all ways. read more