Bad experience for a pick up order for Cinnabon! Ordered ready for pick up at 7:40 and when I arrived at 8:10 it still was not ready. They didn't have any cookies and I think was trying to get out of cooking any. Told them I would wait and they said about 10-15 mins. I visited a near by store and return for my order to still not be ready. I continued to wait another 15 mins until he came to the window and said they were still cooling down. I asked him could they be given to me anyway and I'll let them cool in the car. He came back with them in a ziploc bag and said they didn't do right! Of course not if you put them in a ziploc! At this point I asked for my money back. He was nice enough to give me a four pack of Cinnabon. But it still didn't help for the 1 1/2 hr I spent with the issue! read more

Terrible location. Restaurant is dirty. The Terrible service. Never any customers in here. When you can get food, the strength of the Schlotzky's recipes is still good, but too many hurdles to overcome. read more

I hit their drive-thru, every chance that I get...the Original sandwich is one of my favorites and a refreshing break from burgers and chicken/chicken sandwiches. The small is more than a meal, so I don't know how anyone eats a whole "medium" or "large". I occasionally forget that there are open, since they have never replaced their sign after storm damage a couple years ago. I hope it's not a "sign" that the management/owners see it as a short term business. read more

While visiting the area, I was craving a sandwich and thought it would be time to try Schlotzsky's for the first time. I was thrilled to see they had a drive-thru as we just got done with a hike. I got a turkey avocado sandwich and the wife tried their sausage & peppers calzone. We tried getting some Cinnabons and they were sadly out. I don't know if I've ever had a truly bad sandwich until I tried Schlotzsky's. The bread was dry and had a super bland flavor. My wife also disliked her calzone and couldn't make up for it with a dessert. Also, their prices are bizarrely high for fast food, on par with prices you'd see at an airport. Absolutely would not recommend. read more

Food good but filthy (and I mean filthy) restaurant. Restrooms, floors and windows looked like they haven't been cleaned in months. Road sign busted out. I'm surprised corporate would allow this. read more

They take forever to get anything done no matter how simple. I wouldn't come here for any reason. Prepare to wait ages while employees who don't care take their time read more

Lack luster customer service and bland food. Nothing special really....much better places to choose from

Good food - slow service - not as clean as some stores. That's all I can remember for now.

I love the original sandwich. But going through drive through they forgot my drink and chips and then this was my sandwich. Not even edible it had so much mustard and nothing else on it. So disappointing read more

Schlotzsky's - Delis Near Me - Hoover, Alabama

I went to the Schlotzsky's at Inverness Plaza to pick up an early supper. When I walked in the place was deserted. I walked abound for a while and still no one. I called for some employees- no reaction. I called the place on the phone and could hear it loudly ringing. No reaction. I opened and closed the door several times. No reaction. Finally I left and drove around the back of the store. There they were- two employees out there smoking. read more

Stopped in because i honestly always forget about this place. Just grabbed a sandwich and no sides or drink. Service was standard, nothing to rave about, nothing to complain about. The place was dead but a bit unkept, they could have had a rush and i just caught them in the process of the come down, not anything raising red flags. My sandwich was fair, again nothing to write home about, simple turkey sandwich with mustard. It hit the spot. I did forget about their bread, and it being the reason i don't eat there. It's like an English muffin which might work for a more breakfast or brunch sandwich but it didn't work for me. I might try it without the bread or see if they have other bread options if i go back. read more

Schlotzsky's - Smoked Turkey Breast Sandwich - Delis Near Me - Hoover, Alabama

So my wife and I have been fans of Schlotzsky's for years and were very excited to know we could visit one when we moved to Chelsea in December. When we went there in January, the place was absolutely disgusting, the team in the back were fighting about something, and the place was deserted. this was early in the afternoon when it should have been busy. We could totally understand why and swore we'd never go back. We didn't. Until today. I just had a minor outpatient surgery and asked if we could go through the drive through, as this was the first time in two days I was allowed to eat solid food. She hesitantly agreed but decided to go inside so she could make sure her custom-ordered sandwich would be right. When she came back out she said she was greeted very warmly, a pleasant lady was cleaning the windows and tables, and the place was clean! When we got home the food was perfect, and if I'm being honest, it was the most filled with ingredients that I've ever had at a Schlotzsky's. It appears they've made some managerial changes and have a team who now care. That deserves a good Yelp review, as such care should be rewarded. read more

AJ served our food and was amazing. He went above and beyond made our experience fantastic. Thank you AJ and team!

Wow! This place has totally fallen apart! The building itself was absolutely embarrassing the windows were totally disgusting the inside was lackluster to put it mildly. No ice in the ice machine there were bugs flying around the cinnamon rolls the cookies were bagged in a separate location in open bags. The case where such items were usually kept was inoperable. They had another competitors bags on the counter to put your order in. I ordered a giant angus beef sandwich which is definitely not like I remember!! They were out of the giant bread so instead of telling me before I paid for the order they made me two medium sandwiches in place of the one! I ordered 2 sandwiches 2 chips 2 drinks AND a pepperoni pizza which came to $50.00 seriously!!! EVERYTHING was COLD! Everything!!! I don't know how this restaurant has a health score of 97 this location is done! The staff were very friendly and accommodating but as far as this restaurant ever getting my money again !! Nope unh uh! Not gonna happen! Disappointed is a nice word for how I feel. Robbed is better!! Stay clear of this location on hwy 280! read more

One of the best and most entertaining experiences at a fast food sandwich place in a while for me. Kimia M. and I were originally going to go through the drive thru, but as good yelpers we know you need to eventually do both to give enough feedback for every business on Yelp. We ended up getting and sharing three small sandwiches. They cut the sandwiches in halves, making it easy to share or to save for later. The first one I got was The Original. It consisted of ham, salami, cheeses, lettuce, tomato, mustard, olives and their signature sauce on a sourdough bun. I don't eat a lot of carbs, but this bread was amazing! The next one I tried was Kimia's favorite, which was the Fiesta Chicken. It came with chicken, cheese, olives, roasted peppers, chipotle mayo (heavenly), lettuce, and tomatoes. It was served on a jalapeno cheese bun which I loved. It was like cheesy bread. Midway through eating, Kimia mentioned how a good pickle completes a sandwich. I said I would get us some. I went up there, didn't see anywhere on the menu where they can be purchased as sides or anything and asked the cashier for some. They were delicious. I always love these deli spears compared to the ones you get out of the jar at Wal-mart. Last but not least, the cashier and staff were some of the friendliest workers I've seen in a while and what secured a five star review. read more

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Giving a rating to this place is tricky. The food is always pretty good, so no complaints there. HOWEVER-the building is almost dilapidated in many ways. It's always dark, dirty, and super creepy. Chairs are always up on the tables. It feels like they are trying to keep customers away. The outside is literally falling apart-dark drive thru sign that you can't read, weird looking cheap tint/film on the windows. Place looks abandoned. read more

Great deli style restaurant with friendly staff! Ever since the Hoover location closed this has been the only one near to Birmingham. The pastrami and Swiss is a great option and the pizzas are simple and delicious read more

Food came out fast and was fantastic, excellent customer service, and clean restaurant. All the bad comments/ratings are just people that need to get over themselves. read more

If you want a refreshing sandwich with awesome taste and great service. This is the place for you. I have gone through the drive through a lot of times and the food has always been awesome. But today I walked inside for the first time and the service was awesome. The guy at at the register was nice and helpful. The food was awesome. I got a small fiesta chicken (my favorite) and even though it's small it's very filling and the sauce, the sauce, is amazing!!! Ask for a pickle. The pickles make it even better lol read more

Schlotzsky's - Delis Near Me - Hoover, Alabama

Lately I've been looking for places in Birmingham that sell French Dip sandwiches. This is the 1st place I've seen that has one, but I thought this one was below average to average at best. There has to be better in town. I also thought the sandwich wasn't worth the price tag. They have better things there, although I must say the outside of the place was old, dirty, and some of the canopy shades outside were shredded for some reason. This place has seen better days, but the customer service was good... read more

Hardly any meat on the sandwich. I have eaten here many times but this is ridiculous so they no longer have their hot sauce available either in packets or bottles in the restaurant. You can purchase a bottle They have them in the restaurant but not available for customers. Thanks for the memory Schlotzsky's, I'll choose elsewhere read more

Schlotzsky's - Bacon Smokecheesy Sandwich - Delis Near Me - Hoover, Alabama

Great service as always. Very friendly employees. I will definitely continue to patronize this establishment.

I am a long time fan of Schlotzsky's and have been to this location many times. Over the years, the condition of the restaurant has gone downhill drastically. I went with my mother 10/24/24. We almost didn't go in because the windows and doors were caked with grease/grime. When we got inside the person who greeted the s was friendly. We placed the order and on a positive note, didn't have to wait long for the food (shorter time than previous visits). Both orders were delicious and the quality of the food was as good as it has always been. The inside of the restaurant, however, was disgusting. The soda machine and surrounding counters and floors were sticky and gross. Although the restaurant was pretty empty and there were numerous employees standing around, the tables were dirty. The final issue I had was that one of the employees was standing by the entrance smoking when we left. If I could give two scores it would be 5 for food and 1 for the condition of the restaurant. read more

This is a hard review to write because I love Schlotzskys but this location is very up and down. The food is always good. I've never once had a bad order. However I have had multiple wrong orders. The meal is always good but aren't we always disappointed when we don't get what we are craving? The staff is always friendly so I hate to complain but a wrong order is a wrong order. My go to is the turkey and guacamole. It's very flavorful and they always use a generous amount of guac which I respect. The final issue is the wait. I generally have to wait 10+ minutes for food on the drive through. And that's usually whiteout a lot of cars in line. If they could fix the wait time I'd totally change to 5 stars! read more

This must've been an off day, but it took about 5 minutes till I was greeted at the cash register, when I finally was, there was no welcome, it was more of a, what can I get you. Then I noticed a girl in the back sitting on top of bags just hanging out with her cell phone and didn't even look up when I was trying to get her attention for some silverware to go. Then when I got to my destination, my cinnamon roll was disappointingly rock solid, not even the inside was soft :(. Needless to say, my expectations aren't very high coming in, but when not the service and food experience was poor, I definitely won't be back. read more

Schlotzsky's - Delis Near Me - Hoover, Alabama

I had the potato soup and chicken and strawberry salad today. The soup was really good. The salad was good but I'm funny about the chicken. I needed some more vinaigrette dressing but it was good! read more

I've been hear several times and while I can't speak to the inside of the place or the cleanliness since I always use the drive-thru I can say the food is really good. This is the only place where I can get a huge delicious sandwich from a drive-thru. I will say it's pricey but I feel like it's worth it. Service is always good a speedy read more

This chain is consistently tasty and friendly in other places. So why does this location look so awful. The sign is mostly torn down, has been for years now, the building is dirty, litter abounds outside, the inside is musty and dirty. Honestly, the whole place looks in need of a bulldozer. The food is inconsistent and that's being kind. Can't fathom why the franchise allows this location to appear so bad. Employees are unfriendly at best and act like you're disturbing their day by coming in. Hope this location closes, it's a true insult to Schlotzsky's everywhere else. read more

This place is pitiful. Order was wrong yet again. Would it hurt to check the bag before it's handed to a paying customer? If you eat here and aren't dining in so you can fix the issues, you'll lose. Drive through at this location is terrible. read more

I got a veggie avocado sandwich and the only other veggies on it, besides avocado (which is technically a fruit, so...) were lettuce and tomato. There might have been onion too, but not enough to have left an impression. Probably wouldn't try it again. read more

Drove by this place and decided to eat lunch here because it had been years. Should have known it wouldn't be good when I saw the outside drive through menu board falling apart and looking abandoned.. then the bags of chips piled up in the dirty drive through window, the non uniform employees, the 1990s camera inside covered in gunk as well as the old ceiling tiles being brown from years of not cleaning and to top it off the tarp like sign that was hanging outside literally flies off the building as I drive off. The food was mediocre at best.. partly because the other negatives were so bad. Also $15 plus for a sandwich, chips and a bottled water. Insane! read more

I pretty much eat here often and the food is always great! Always clean and comfortable, the manager is nice. I have the pizzas, flatbreads, and salads. I have one experience where the pizza crust was spongy,but that isn't enough to give it 4 stars. I highly recommend Schlotzsky's. read more

Schlotzsky's - Delis Near Me - Hoover, Alabama

Very friendly service, clean restaurant, quick service, great spot for lunch! I had the jalapeño bbq chicken pizza and it could easily be split between 2 people. It was really flavorful and had a kick to it. I would definitely order it again & want to come back to try some of their sandwiches & soups. read more

I always loved schlotsky's growing up so of course I was devastated when it got diagnosed with celiac and could no longer have bread. My friend, who is a regular There told me they just started using Udi's bread... It's soo good. Far from what you buy in the freezer section at the grocery store. The only thing that kept me from giving them five stars was because the meat was super oil. read more

Schlotzsky's - The original sandwich on GLUTEN FREE BREAd! - Delis Near Me - Hoover, Alabama

If you are in a hurry the drive thru is not for you. I only had two cars in front of me and it took almost 30 minutes to get my food. The lady at the window apologized for my wait. Only bonus is that the Cinnabon was delicious which was one of the main reasons I stayed in line. My sandwich was pretty good as well. Next time I will try coming inside to see if it is faster. read more

Schlotzsky's - Cinnabon - Delis Near Me - Hoover, Alabama

Always a struggle to place an order here. Employees and managers do not ever seem to know the current promotions. Getting an order to-go requires repeating that multiple times and then still it is wrong. Yeah, a struggle. I always think twice before I go here for lunch since ordering takes longer than eating. I have been going here for years and the same problem persists year in and year out. We had the limited-time brisket sandwich and a Margherita flatbread.Both were very good. They have the food down, just not the service. read more

My favorite sandwich place!!!! Would absolutely recommend their Turkey Original, the margherita pizza, and their chocolate chip cookies! Friendly servers and quality food! read more

This was by far my worst experience at a sit down restaurant. We waited in a 3 person line for atleast 10 minutes and then ordered a kids meal and 1 SMALL sandwich. We ordered our food at 1:00 and did not get it until 1:48. My friend went to the front and simply asked for a straw, the manager took 10 minutes to come back and without a straw. We did not get any apology for the wait and I did not even get the correct order. I then told the manager my order was wrong and that I wanted avocado, he came back with an EXTREMELY small slice of avocado. The manager went around to every single table who was there AFTER us and apologized. We did not get an apology and waited for over 45 minutes, by far the worst experience I have ever had. read more

Schlotzsky's - Delis Near Me - Hoover, Alabama

Good service food was great, look forward taking the wife, Service was great food delicious, I know my wife will love this place

Great food. Taste just fine a little expensive. The person making the sandwhich is ok but the black lady at the register is so rude made the whole experience not worth the time. The other sandwhich person got my order wrong twice even though they were told correctly twice. Management seems poor food ok price high. 2/5. read more