I would drop it half a star if I could. On our second visit my lamb burger was not cooked medium rare (had zero pink) and I asked for the side salad to have the dressing on the side but it wasn't. I know I saw the waitress write down my specifics, so it was the kitchen's fault. The waitress had lagged on taking our orders but the wait for our food was so stupidly long, I didn't want to wait for another to be prepared. The fries were perfect. read more

we went to burger bach for lunch last Sunday, we had heard how good it was so figured we would give it a shot. Not impressed. The burger itself tasted good, the meat was good and had good flavor, but overall I did not think it was worth the price. The fries were greasy, and the mixed green salad that they put on our plates was nothing more than some mixed greens, no dressing, nothing, just lettuce. I love burgers, and had high hopes, but am not going to be going bach (haha) read more

Upscale burgers in the heart of Carytown. Does not compete with Carytown burgers because it caters to a different clientele. All around good food and good service would be nice if the condiments were included in the meal and then maybe charged for additional ones that you're curious about. read more

I have never been so insulted in my life. They tried to charge my party for items we did not receive. Manager was a complete asshole. They didn't have half the items we ordered. Appearantly they cannot do inventory management. Worst. Restaurant. Ever. I just wish I could rate less than one star. read more

So many sauces! I liked the onion one the best. Had the east coast burger and it was delicious!

You must try the fries and dipping sauces at burger bach - so delicious. I would also highly recommend the french chick sandwich, with the kiwi chick at a close second. Ever since I left the Richmond area I've missed this restaurant. Only issue is that it is very busy and does not take reservations, but you can usually find a seat at the bar if you're patient. read more

I am disgusted with the service and lack of covid precaustions taken at this restaurant. On Friday, July 17th a friend and I ordered curbside takeout. We were assured it would be ready in 30 minutes, which was acceptable on a Friday evening. We arrived 45 minutes later and our food wasn't ready. I still understood as it was a busy Friday. However, after several calls inside and giving details on where I was waiting the people "couldn't find my vehicle" and took the food back inside, ok, still not upset yet. I ended up going inside to try and get my food, and was in line behind 7 or 8 people, still not the issue. I looked to my left and the bartender served at least three people that came up for drinks WITH NO MASK ON!!!!!!!!!!!!!!!!!! I walked outside, called the restaurant (because not one person acknowledged anyone waiting in line) and cancelled my order and explained to the girl on the phone who said she was the manager what I had seen and how bad my service was. She denied that this happened, in turn basically calling me a liar stating the bartender never had her mask off. She then said she'd "try to get me my refund by the end of her shift". I told her I didn't trust that and would hold while she did it. I was then placed on a basically endless hold as retaliation and again had to call the restaurant to make sure it had been done. The guy on the phone snapped at me and said "it's already done" and hung up on me. After reading other reviews I have also seen the owner of this establishment, OWNER, arguing back and forth with customers who are reporting issues, and again complaining about a lack of covid precautions. I have reported them to the Richmond city health department, as I am afraid safety and cleanliness are ignored at this restaurant. Be warned, you will NOT be treated well, nor is it safe to eat here. NEVER EVER again! The bartender was laughing and smiling and slinging drinks MASKLESS like there isn't a pandemic going on. RUN FAR AWAY!!!!!!!!!!!! read more

I don't know what they put in the burgers but it's all that and more wow. I'm a fan at this point great job.

By far my fave burger in Richmond. Always get the lamb, but the grass-fed beef is absolutely delicious and great quality, too! The fries are a lovely treat. I don't re-visit many places in Richmond, so my frequency here (which is a lot) says a lot! Great job, Burger Bach! read more

Always one of my favorite spots to get a burger. The side salad is a nice touch as well. I had the ucklander burger this time and it was perfectly cooked. Even though it was Saturday night there was no wait and I was seated immediately. The waitress was excellent and on top of our drinks! read more

MMM MMM MMM. I told my fiancé I wanted a cheeseburger after taking a test and he suggested Burger Bach. He has been several times, but this was my first experience. I am a huge fan of all things avocado, so I got the Aucklander. Seriously, the most delicious cheeseburger I've had in a long time. It may have been the best cheeseburger I've ever had. It is not too often that you find a restaurant that puts the perfect amount of mayo and other toppings on a burger, well Burger Bach succeeded at this. There was the perfect amount of avocado relish and it was delicious as well as the perfect amount of mayo, lettuce, and tomato. The burger itself was juicy and very fresh, it tasted wonderful. My fiancé and I split a large fry, so he chose organic ketchup as his dip and I chose the house sauce as mine. I enjoyed the house sauce and would compare it to a tastier version of 1000 Island. The service was good here and I enjoyed the atmosphere, think Chipotle only comfier. read more

Visited Burger Bach a few weeks ago and might I say, it was DELICIOUS! Great service, unique cocktails and food options, and neat atmosphere. I highly recommend trying their blueberry BBQ chipotle sauce; to die for! Will be visiting again soon, without a doubt! read more

I ordered via Uber Eats. I ordered the Auckland Beef Burger with a side salad. I have eaten here many a times and it was incredible. This time however my bun was soggy and slathered with mayo and avocado. The burger was cold and just gross. The salad was nothing but red leaf lettuce. The whole lunch I couldn't even finish. VERY UNHAPPY! read more

Really? $9 for a veggie burger, with catsup on it, two measly slices of pickle, and some lettuce on the side. Extra charge for a slice of tomato?? Charge for refills of ice tea?? $3 for a small order of fries (with a forgettable sauce) and $5 for a "large" order that looks like a small anywhere else? I think never again. read more

I've been here a few times now and really feel like there is no better place to get a burger here in Richmond. The service is not overly amazing here but everyone is friendly and quite knowledgeable regarding the menu. The fries are hand cut and always piping hot and crispy. The mussels are nothing short of outrageous, definitely do not leave with out trying these. The oyster sampler is great as well, i don't even use the condiments they're just not needed. As far as the burgers are concerned I've tried them all and you can't choose wrong, but I've been gravitating towards the kiwi chicken burger last two visits. Great heat and texture and just crave-able. You'll spend a few bucks here but it's worth every penny. read more

The food was delicious! We were excited for a new burger place in Richmond...until the check came! Talk about nickel and dining. They charged us a $1 for ketchup!! Isn't that like salt and paper at most restaurants? And definitely don't order a soft drink. It comes in a can, aka no refills, which would have been ok if they didn't charge $3 for it!! read more

My wife and I love this place. Food is always on point. However since they have moved into their new Cary st location, both of our visits we just had bad service. We walked out tonight because we sat there for 10 minutes and no one even acknowledged us and the Sad thing is they weren't busy. Just disappointed. read more

Acutally more of a 3.5 but i'll be nice and round up. After a disappointing trip to the Carytown Craft Beer Festival, we were hankering for a good beer and a burger. We've heard good things about it so logistically it made sense to stop in. At 2:30 it was super busy but we were told it was under staffed. After waiting 10 minutes, we were seated and made our order. About 5 minutes, our server, came back to our table "take our order" forgetting that he already took our order. 5 minutes after that, he came back to our table to tell us that the POS had lost our order. Our server did not rush our order like most other restaurants would do and the guests who were seated about 10 minutes after us received their food before us. It seems as all of the fry orders were also lost. The burgers were both delish but the crappy service took away from that. What was really appalling was when we paid the bill, our server had the audacity to check his tip in front of us! Food is a 4 service is a 2. Next time we'll order to go. read more

This review for this establishment is simply a review of the management and does not in anyway reflect any judgement of their food or anything else. Tonight I went to this restaurant for the first time with my 10 month old service dog in training and a friend. We were initially seated at a table inside and were provided drinks and menus. After roughly 5 minutes, a gentleman came over asking "Is that a service dog?". To which, I answered "Yes". Following that, he asked "Do you have any paperwork?". To which, I said "No not with me, but he is being trained to be a guide dog for the blind". At this time, the gentleman requested that I go outside because dogs are not allowed inside, but dogs are allowed outside on the patio. At this time, I said "No, that is okay, we will leave." He responded, "No, you do not have to do that." But, again I responded, "No it is okay." and we left. Under the Americans with Disabilities Act (ADA): When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person's disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task. A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal's presence. Obviously, this establishment did not meet this criteria. Under Virginia law 51.5-44. Rights of persons with disabilities in public places and places of public accommodation: B. A person with a disability is entitled to full and equal accommodations, advantages, facilities, and privileges of all common carriers, airplanes, motor vehicles, railroad trains, motor buses, streetcars, subways, boats or any other public conveyances or modes of transportation, restaurants, hotels, lodging places, places of public accommodation, amusement or resort, public entities including schools, and other places to which the general public is invited subject only to the conditions and limitations established by law and applicable alike to all persons. E. Every totally or partially blind person shall have the right to be accompanied by a dog in harness trained as a guide dog, every deaf or hearing-impaired person shall have the right to be accompanied by a dog trained as a hearing dog on a blaze orange leash, and every mobility-impaired or otherwise disabled person shall have the right to be accompanied by a dog, trained as a service dog, in a harness, backpack, or vest identifying the dog as a trained service dog, in any of the places listed in subsection B without being required to pay an extra charge for the dog, provided that he shall be liable for any damage done to the premises or facilities by such dog. The provisions of this section shall apply to persons accompanied by a dog that is in training, at least six months of age, and is (i) in harness, provided such person is an experienced trainer of guide dogs or is conducting continuing training of a guide dog; (ii) on a blaze orange leash, provided such person is an experienced trainer of hearing dogs or is conducting continuing training of a hearing dog; (iii) in a harness, backpack, or vest identifying the dog as a trained service dog, provided such person is an experienced trainer of service dogs or is conducting continuing training of a service dog; (iv) wearing a jacket identifying the recognized guide, hearing or service dog organization, provided such person is an experienced trainer of the organization identified on the jacket; or (v) the person is part of a three-unit service dog team and is conducting continuing training of a service dog. The provisions of this law apply to persons accompanied by a dog that is training, at least six months of age, and is (iv) wearing a jacket identifying the recognized guide, hearing or service dog organization, provided such person is an experienced trainer of the organization identified on the jacket. This was how my service dog in training was presented to this establishment. This was the first time to this establishment and happened to be my first time being treated in this way while raising the dog. It happened to be my last night with the dog before he moves on for additional training. I am disappointed the memory of my last night with him was tarnished by this experience. I sincerely hope this establishment reviews federal and state laws regarding persons with disabilities as it pertains to service dogs. read more

I love the Bach! The food is delicious, fresh and the service is great. I even had a get-together with 20+ people for a celebration and I called in advance and was able to reserve the table in the middle. The staff has always been super accomodating and friendly! Also, having been to New Zealand and knowing this is based on NZ concepts, I can confirm they are right on the money. Definitely go there! read more

When this place opened, visiting was a must for me, having grown up in NZ and called Auckland home for years. I missed the people, the sunshine, the beautiful surroundings, and yes, the LAMB. Well, forget a $5000 trip, the lamb came to us! And in the tastiest ways possible. Burger Bach makes a lamb burger that tastes like home. There are, of course, other things I loved about Burger Bach, other than the familiarity of the beer, the food, and the odd accent. The raw shellfish for example - to simply describe it as fresh wouldn't be doing it any favors, because fresh doesnt quite cover it. Oysters and Mussels that beg to be eaten.... Burger Bach makes every kind of burger, and keeps in mind those with food sensitivities or preferences, such as vegetarians and gluten-intolerant customers. Their home-made ginger ale with fresh ginger is delightful, their salads are plentiful, healthy, and beautifully presented. The beer and wine selections are outstanding, and there isn't much on the menu that doesn't taste like, well, (for me)...home. The French Chick is a chicken sandwich with flair, and this review wouldn't be complete without a mouth-watering sigh aimed at the French Fries, and the creative variety of delicious dipping sauces that accompany them. I left with serious french-fry-cravings, and go back for more whenever I can. You can sit community style at comfortable high-tops, and chat with your neighbors (or not, your choice).....or sit in a booth and enjoy an ambiance that allows you to relax, in an environment where food skills are evident at every turn, and New Zealand's culinary contributions are available, thankfully, finally, for everyone, including this homesick girl. read more

Not one to usually take the time to give a sour review.. But this was exceptionally bad. First of all the service was horrible. We had been driving all day.. We have a tradition of googling to find the best place in town within a median price range and checking it out in every city. This was the worst experience I've had in the entire country. I hope this is not the best Richmond has to offer. We called ahead to make sure we wouldn't be waiting too long. We were told 20 minutes. When we got there we were still told 20 minutes.. After 25 minutes went by and one seat opened up at the bar.. I sat down.. My poor wife had to stand. We tried to get someone's attention to get a drink. The bar was understaffed and it was nearly impossible. Finally after 30 minutes more or so the only person that seemed to care at all during this experience, one of the bartenders asked if we wanted a drink. I said let me get a glass of Merlot.. He asked for my ID.. Then walked away and did not come back.. About 10 minutes later the other girl behind the bar asked if I wanted a drink.. I said that I would have the happy hour merlot.. Not really thinking as we had been sitting there for a good 50 minutes and I didn't realize the clock had rolled past 6.. She rudely said it was after happy hour -- and here are the wines.. Then walked away not waiting for me to say I would still have the darn drink at full price (although if they had taken an order closer to when I sat down I would have made happy hour.. Hmm).. Long story short we sat so long (for an hour and a half) we ordered some food to the bar thinking we could transfer to a table as my wife was standing.. Because we got food we were rudely informed unapologetically that we now could not have a table after waiting an hour and a half.. My wife asked if someone could at least give her a chair.. Only to be ignored.. She ended up scavenging a chair from an empty table.. The only answer we got from the hostess when we informed her how troubling this all was, was that it "wasn't her fault" what an answer.. I would say first of all fault is a non issue -- work on the experience.. But isn't she the one who told us the wait was 20 minutes? They must have known, why not be honest? At this point, The bartender did finally seem to care that we were upset and how we were doing. We did tip him well.. But if you are in Richmond, I would recommend trying somewhere else and hopefully this isn't the best this area has to offer. The food was not worth the experience.. Mediocre at best.. Not the worst food I've had.. But certainly not worth the experience. Richmonders -- where should we go next time? Where is better? If you want to hear more about our experience -- or see where else we've been around the country.. Check out our blog http://www.music4breakfast.com/index.php/burger-bach-hit-the-wrong-note/ read more

I liked the old location okay but somehow they seem to have completely gone off the deep end. First of all, most places in Carytown are family friendly and the fact that neither of their co-ed bathrooms had a changing station kind of irked me (I bet they cost about $30?). This will definitely deter a lot of families from attending here in the future. We attended on a Saturday but very early, probably 5:30. The restaurant was busy but I think that would be expected and prepared for on a Saturday evening. First my husband and I each ordered a beer. His came but I was informed (after waiting 15 minutes) that the keg on mine ran out. It is listed on the permanent menu so I am sure they had another keg but I was not given an option to wait for them to switch these out. About 15 minutes after that my husband received his burger and our shared fries. I told him not to wait and eat since I was sure mine would be coming soon. I did not receive my food for another 35 minutes!!! My husband had long since finished his food and the baby was getting restless since we had been there for over an hour. I was told my food would be taken off the bill and I asked them to please box it up since we wouldn't be able to stay any longer. When I got home I couldn't believe what I received. It is marketed that the shrimp are "jumbo" as you get 6 for I believe $13. These shrimp were no bigger than the 31-40 count/lb shrimp I buy from the store. Also, they did not even package the piece of bread it says it comes with which is the size of a cracker. In their old location the only bad experience I had was their horrible house-made ketchup (which they CHARGE for, from a burger place I always found this absurd) but this was one of the worst restaurant experiences I have had in a very long time and I will have a hard time ever returning. read more

I love the burgers here! And it is always so busy so the food is def amazing! The fries are a good side to the burgers!

Stellar service. They only serve vodka, no other spirits. My cousin had the original burger and she loved it. I had curried mussels, called "Australasian" mussels, a little heavy on the lemon grass and a little light on the bread volume given the amount of sauce provided with the mussels. The fries are stellar ! I would choose them over any man I've dated in the past 1.5 years. Definitely give it a shot. I'd say stick to the burgers though! read more

this review is just for the food as we had it to go (takeout). it was fabulous - i had the burger with the avacado, tomato, uncured bacon and cheese and my husband had the classic burger - both were DELICIOUS - now we had both just hiked several miles and were starving but we both exclaimed how flavorful the burgers were and how well the fresh ingredients went together! the fries (a small is a bucket) were decent as well, and the original sauce with them was good - tasted like ketchup and mayo mixed together with some tanginess in there. the burgers also came with little side salads which is nice (we ordered fries as a side separately) and we got one drink - all in all a little under $26. we shall return! read more

was just here yesterday I ordered the Veggie burger it was heavenly mustardy,pickley goodness on a bun ....the dipping sauces for the fries was awesome tried the honey mustard and the jalepeno man mouth is watering just thinking about it ....now I see that the hype about this place was well deserved ! read more

My boyfriend and I are in search for the best burger in Richmond and so far this place is at the top of our list, beating out such rivals as the Roosevelt's burger, Station 2, Carytown burgers and fries, and Five Guys. We went in to order take out, not knowing what to expect since there is no online menu to be found. The menu includes a variety of seemingly kitschy burgers that are all too popular these days. Half the menu was in red indicating that it is a item that is not available yet but soon to come. Things to note, there is no modifications allowed for the burgers and there are only two cooking temps; pink and no pink. We ended up ordering the Auklander burger with guacamole, bacon, and cheese and the Southlamb burger; a lamb burger topped with spinach and goat cheese. We also got a side or fries with jalapeno remoulade. The burgers were $9 and $11 and came with a side salad. The burgers were cooked pink, the way we ordered them. The meat was so flavorful, juicy, and fresh tasting. The burger patty was a perfect 6oz as opposed to a messy mouthful. The bun looked freshly baked and the predetermined toppings were well thought out. I plan eating here often. Hopefully the quality and service continue to be top notch. Also, I hope they open up for lunch soon. read more

Horrible experience. Food was expensive, cold and not very good. Service was the worst from hostess to waiter. They acted like we were lucky for them to acknowledge us. Have never had to pay for ketchup for fries before! read more

have loved this place for years as a carnivore, vegetarian, and now as a vegan. so many delicious options. fries are impeccable and they have sauce choices for every mood. great service, certain waiters are some of the best in richmond. so nice and go out of their way to talk to you and make your experience great. will always recommend burger bach to friends! can't wait for the bigger carytown location. read more

Outstanding place, very helpful staff, super food and drink. Wife and I visited Richmond to sight-see and always like to find an interesting place to eat. This place has a menu to please all and they have clearly tried to put some work into their food. Homemade ketchup, mayo, and other sauces were outstanding and they serve fries they clearly made fresh themselves or they fooled us. The fries were crisp, hot, and well seasoned and did not look like the frozen industrial fries so many places serve. Burgers were WOW!! read more

Take a chance and get the burger with the blueberry sauce option! I always think of this place when I crave a burger and I love sharing fries with a group where each of us pick a sauce. I've also been on a Hardywood event night in the past and got a few fun products! read more

Amazing selection of microbrew drafts and delicious burgers. The service here is very nice and knowledgable and not afraid to make recommendations. read more

Great burgers and beer selection. Fun place to eat, but like all restaurants in Carytown or the Fan service leaves a lot to be desired.

This is a really nice space. I had the lamb burger. I thought it was delicious. It is still hard for me to pay $11 for a burger though and then pay an additional amount for fries. I do realize that this is quality meat you are paying for. I'm not sure how long that is sustainable in this town. There are lot of restaurants in Richmond trying it out though. Our waitress wasn't very good. She screwed up both our drink order and our food order. She did take them off the bill though. It also took us a while to get silverware and when they did finally bring it there weren't enough to go around. Those are typical kinks though when a place first opens. I'll be back for dinner sometime soon to give it another try and take some time to taste the extensive beer list. read more

I enjoyed the North Lamb burger (grass-fed New Zealand lamb, lettuce, tzatziki, onion, tomato, garlic aioli) although I would hardly call it a burger. It was well cooked and tasted great as expected but didn't quite pull off the Gyro effect I was hoping for. I actually liked the whole experience except one big detail that they seem to overlook. Everything you order or ask for comes with a 10 minute long speech about the origins or that its organic or whatever. Don't get me wrong I have a huge appreciation for organic and local foods, but I would like to be able to order it and then eat it then leave. If you ask for a Pepsi or a Coke you will hear a speech about how its special soda that they have and it comes in a glass bottle and and and... My father asked for a tomato on his burger and he got a speech about how it was an organic tomato and it cost 75 cents which went on and on to the conclusion of him saying "So can I get a Tomato?" Our fries had no aioli either and I love me some aioli. I'll give them a chance again at a later date and keep Y'all updated. Next time I'm going to make sure to eat outside though. I think the busiest part of Thompson St. may be quieter than the inside. Still I like it and gave 4 stars! Sorry for the long speech. read more

Good tasting original burger, though pricy! Fries better than cookout, not sure I like them as much as five guys though. Hot inside... not sure they have decent insulation for the hot days of summer? read more

First let me say that I like this place. The atmosphere, service, beers and menu choices are very good. But...with all the hype I guess I was expecting a juicy, hand formed burger, not a pressed (previously frozen?) patty. I like my burgers medium rare so I asked for pink, but had I known it was just a patty I wouldn't have bothered. It wasn't juicy, just undercooked. The flavor was ok, but the texture, not so much. Next time I would go for seafood, or better yet, just drink beer. read more

They messed up my order but Tim, the manager at the Glenn Allen location, went out of his way to make things right. It was nice to see such great customer service. read more

I ordered a beef burger with blue cheese on it. I'm considering saying that was the best tasting burger I've had in my entire life. Good beer selection, great friendly service. I will go back for sure. read more