Giada was our server and she was GREAT!! when we got our food it was basically raw, and when we asked to have it remade she was super quick to apologize and fix the issue. she was super fun and easy to talk to, she made the experience very enjoyable despite having issues with our orders. will be coming back to see her again ;) read more

Good high quality burgers but a bit pricey, is pretty busy and loud , good nice service.

I've been meaning to try here since they opened. Hubby and I got their happy hour. When we told our teens where we were going, they showed up lol. We got shakes (mine boozy). Shake was incredible. I got the turtle shake cause some portion gets donated to PGH aquarium for turtles. The habanero wings were crispy and good, but small. The burger was underwhelming. There was little to no seasoning on anyone's burger or fries. There's one shot to make a good impression so we come back and repeatedly spend the $112.69 on my family at happy hour. I'm sad to report that we will likely not be back. The ambiance was phenomenal, and we liked our server, Crystal (?? I think. She was very nice and attentive). The cornbread was also bland, and was supposedly jalapeño cheddar. Honey butter lacked salt, which is imperative for good honey butter. read more

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We all ordered burgers cooked differently and they all arrived well done and dry. French fries were soggy and unappetizing. Onion rings were excellent but $10.00 for 5 onion rings is ridiculous! Strawberry shake was very good.. read more

Burger was great but wow 4 of us cost 135 dollars... For burgers!!! It's insane, won't be back read more

A decent burger and fries. We went in on a Monday afternoon for dinner, and did appreciate the happy hour pricing. The staff was pleasant if not super fast, and the place was reasonably clean. The burger was...well, a burger. No serious complaints, but no epiphany either. The fries were not very hot, but they were fresh cut. The beer was cold, but the margarita was both too strong and too sweet. read more

This Burgatory is the go to for my grandkids and mom/dad when we visit Pgh. Milkshakes live up to their reputation, only do N/A ones. Good burgers of course but I like their Sonoma chopped salad and the kids menu tenders and/or grilled cheese plus crayons with games keeps the kids happy. Always seems crowded but almost never a long wait. read more

So many choices for a burger. Sometimes too many. Go during the week if you don't want to wait. Clean, casual atmosphere. Very loud in the bar area. read more

I had one of the best burgers ever here several years ago - maybe when it first opened. This past visit was disappointing. I ordered a beef burger, pink, with whole grain mustard and a fried egg. I confirmed with the server that I wanted it runny!! She nodded her confirmation. My daughter ordered a fried egg also and confirmed with server that she wanted it runny also. In addition we ordered the sea salt and herb fries. The eggs were hard cooked. So no velvety egg yolk streaming down and making a mess. There was no mustard and the burger was well done. In addition, we got regular fries. Why didn't I complain or send it back? Because I don't do that. We were with two young grand kids and I figure if that is that is how the chef wants to be remembered, who am I to argue. I just won't return. The cage free egg and special fries was $4.50 that was not received in product. The restaurant was not busy. Maybe because it was a Monday but it made me wonder if the quality had more to do with limited number of guests. Ambience was as expected. Kind of loud but nothing unusual. read more

We had a great time visiting this location. The shake was amazing as always and burger was great. The wait wasn't too long for a table. The service was standard. It was a bit cold in the restaurant! read more

Burgatory - McCandless - Caramel Pretzel Shake - Burgers Near Me - Pittsburgh, Pennsylvania

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I stopped in here recently after spending my morning kayaking at North Park. I'm a Burgatory fan in general, but I have to say: coming here after a relaxing morning on the water just made the meal even better. So this Burgatory fan likes to mix things up from visit to visit. Sometimes I make a custom burger, but during this visit I just ordered right off the menu and got a Cha Cha Chicken burger. It was very good! Chicken with everything bagel seasoning, tomatoes and avocado, bacon, and a delicious sauce on a pretzel bun? What's not to like? I also ordered a cold brew mocktail; and while the cold brew/vanilla/caramel combo wasn't exactly the best to pair with the burger, it WAS the caffeinated boost I needed after kayaking. And it was super refreshing to sip while waiting for the main course. So it basically became a dessert beverage. I loved their outdoor seating area too - they had unzipped its plastic coverings so that a nice breeze was rolling through that section of Burgatory. And given that it's spring, it's the perfect time of year to enjoy the seasonal temperatures. Top off the delightful space and delicious food with the great service from the staff, and it all made for a pretty perfect lunch. I'd definitely swing by this Burgatory again! read more

Burgatory - McCandless - Burgers Near Me - Pittsburgh, Pennsylvania

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Tuesday evening- restaurant was clean. The music selection was very favorable and a pleasant volume. While we enjoy the menu today's food was a little off. The flavor was on point but the meat was under cooked. Medium was rare and well was medium. The staff are always pleasant. We will probably be back. read more

The burgers and chicken tenders were delicious! Our server was very pleasant! The restaurant was very clean.

I got the Morty steakhouse burger. Burger cooked to a perfect pink temperature. The patty had a nice pepper crust and tasted delicious. The fried onions were a good topping on the burger which also paired welled with the grilled onions. A very thick and solid burger. The chips were house made and tasted good. The salted Carmel milkshake was good, the pretzel bits in the shake made it taste unique. Burger was $16 and shake was $7. Overall a solid burger joint to go to. Food: 7.7 Staff/service: 7 Overall: 7.5/10 read more

Burgatory - McCandless - Morty's Steakhouse Burger - Burgers Near Me - Pittsburgh, Pennsylvania

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I've visited Burgatory in the past and the food has never let me down, so I keep visiting when in the city. This place can get busy around dinner time, especially on Thurs-Sun, so a reservation or early dinner is the best way to beat the rush. I visited during the holidays, so it was pretty busy and it seemed they were short staffed but the service was still decent. We asked for flatware and our waiter said they were out and in the process of being cleaned, so that was a bit disappointing, as not even plastic utensils were offered. As for the food, the peanuts butter burger is a must-try. It had a little spice but nothing terrible. Entrees come with house chips or you can add French fries or other sides. Overall, the food was very good despite average service. read more

We usually love burgarory but this location was a huge disappointment. The grains bowl was tasteless (no flavor or sauce whatsoever, just boiled quinoa), my husband's burger was subpar and the shakes were lacking ice cream. I don't think anyone will be going here again anytime soon :/ read more

The team from hostesses to bartenders and waitstaff are always perfectly friendly. Happy hour is a great if you are sitting around the bar...$7 apps, beers and cocktails. Beware of the booth seating in bar area. We have had happy hour honored by some staff and not others. Good deal if you get it. Now the food. It is average at best. They used to have really high quality burgers but something has changed. The beef is different for sure. The standard deluxe is my go to since they opened their first location...whatever I had yesterday was a pale comparison. The app menu has recently been updated. It's nice to see a change but it really just fries and wings not much else. There are some really good burger joints around. Burgatory is barely in my top 10 these days. read more

We've been here many times over the years. Sadly, the experience has been going downhill each time. We walked in around 7PM and were seated in the patio area. The hostess stand had three staff but only one even acknowledged us and ended up having to crawl over the other host blocking her from getting out of the stand to seat us. Our waitress was great. We were slow to figure out what we wanted and she was very patient. We each placed custom burger orders using the selection slips. My burger arrived over cooked without any pink and was missing lettuce and onions. The fries were hot and very dry and not crisp. How do you goof up the condiments when it's written on paper right in front of you? So we had very little greeting and so so food for our $80 Burgatory dinner (with two beers each) when the Manager tells staff start to noisily stacking every metal chair and cleaning tables all around us all the while talking to these waiters/waitresses in a condescending manner. It was a little disconcerting. I said to the Manager when he was clearing a table near us, "It's almost like we aren't even here trying to enjoy our dinner." I was clearly ticked off. He tells me to take my time and they aren't pushing us out. I replied, "Are you kidding me?" He obviously was not understanding how loud and obnoxious it was to have all of this going on around us trying to enjoy our meals. Clue phone, it's for you. Don't seat people here if you're going to do this. It was pretty ridiculous. The bottom line is that you can't charge premium prices and give people a half assed meal and subpar treatment and expect them to come back. read more

Burgatory - McCandless - Nicely stacked chairs - Burgers Near Me - Pittsburgh, Pennsylvania

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We have dinned here several times, and have never been disappointed. This last visit was not what we have come to expect. The burgers were overdone and the fries came out in small pieces. The service was great as always!! Hopefully our next visit will be better... read more

I normally love Burgatory- but the service here was beyond bad! After we were seated by the hostess, no one came to our table for about 15-20 minutes. We ended up going to the host to ask if we had a server. Frankly, we should have left at that point. Once we placed our order, the waitress never came back until they were delivering our food. We thought she'd be back in a few to see how things were...no. So we had to get up and find her so that we could request refills. I think she caught on that we were getting frustrated. She started coming back a bit more frequently to check on us. When it came time to pay, she confirmed how we wanted to split the bill and brought us the checks. Unfortunately, it was wrong. So we waited for her to come back.....no luck. So again, we had to get up to find her. The ONLY thing that saved this experience was that the food was good. I doubt I'll be back to this location anytime soon. read more

Stopped by on our Mother's Day outing to treat Mom to a few cocktails. Stephanie was the bartender and she was just wonderful! Her drinks were great, she was quick, and lovely to talk to! read more

Burgatory is legendary In Pittsburgh for a nice big burger I love the choose your own Fill out the form style Pad and little pencils await Lots of choices for your "meat" from beef to elk Plus chicken and impossible burgers Lots of topping choices Sauces and rubs Cheeses Some are a buck or two extra There are salads on the menu too But I always opt for the make your own About 15.5o incudes potatoe chips They have a full bar Plus the amazing shakes spiked if you choose Always enjoy my food here read more

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the lunch special was great -- salad with grilled chicken and a drink ! Service was great also

For a chain it's one of of my favorites. The thirteen spice wings are delicious and great value during happy hour. The onion rings are awesome as well. 50/50 ground beef and ground bacon burger is awesome as well. Only pet peeve is the "add on" offerings aren't as creative as stackd up in Wexford. That's the only thing keeping me rotating between the 2 for a BYO bur read more

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Amazing food and service! Will definetly come again. Food came quick and there were alot of choices!

3.5 stars overall. Burgatory is a chain restaurant that has several locations in the Pittsburgh area. They specialize, of course, in burgers, but they also are known for their milkshakes, and they also sell some appetizers and many alcoholic beverages. My husband and I ate lunch here on a Sunday afternoon. The hostess was polite and seated us at a clean table. Our waitress, too, was polite. We did not have to wait long for her to take our orders and to bring out our drinks and foods. Later, I did have to wave her over to get a drink refill. As for the food, my husband ordered a bison burger, and I ordered a wagyu burger. I appreciated that these different flavors were available. The taste of the burgers was good, but we did not think that the taste was good enough to justify the prices of $16 per burger. My husband's fries were nicely crispy and salty. My baked beans were just OK, and I hardly ate them. read more

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We used to come here weekly and I touted it as the most consistent food in the north hills. We just came back for the first time in a while and WOW has this place gone downhill. Hard to believe it's the same restaurant. Fried foods all dry. Burgers overcooked. Buns garbage. Also, it used to be impossible to get in here at 6p on a Saturday. Now? Half the restaurant is empty. This place appears to be on its way out, sadly. read more

I've been to Burgatory several times and at several different locations. I go to the McCandless location the most often since it's the most convenient and right next to the Cinemark. I would not recommend their takeout because I've found it to be extremely different from their in person dining experience - burgers are overcooked, they mess up sides, once they forgot to put in my order and I waited 40 mins in store (I learned that their online system is not linked to their kitchen and that employees have to key in online orders which feels inefficient and clearly prone to human error - I'm hoping they are on a path to fix that!) Their in person dining food is way way better than their takeout though. Burgers are juicy, toppings feel fresh and I love the variety of sauces that they have. I usually make a custom burger but have also enjoyed order the Meat Your Maker burger and What the Fried Chicken sandwich in the past. Service in the restaurant is pretty good, they are quick even when they are really busy. The restaurant itself is okay. The tables are always sticky and the floor gets really dirty. One of the tables I sat at near a window had a full cobweb there with a live spider crawling around! I kept an eye on the spider the entire meal since I was a little rattled (it was a packed night so I felt bad asking to be moved and it wasn't the server's fault). In person dining is really good (though not as good as I felt it was a decade ago!) but the poor takeout experiences, and condition of the restaurant are what caused me to take off two stars from this review. read more

On our last visit to Pittsburgh we stopped into Burgatory for dinner. The Elk Burger was so yummy and the Sangria so good we had to stop back in on our most recent visit! This time we ordered a round of Sangrias and tried the Fork It appetizer which came with fries smothered with short ribs, cheese curds, and gravy. Omg soooo good!! My husband ordered the Triple B which of course I tried and agreed with him that it was so good. The jalapeños were so spicy but I loved it! I ordered the Mortys Steakhouse burger. It was a great burger, excellent flavor and cooked perfectly. My FIL built his own Bison burger, which he raved about for the next few days! All in all Burgatory is a must try place anytime you are in the McCandless area of Pittsburgh! read more

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I can see why this place is so popular. Their burgers are decent, but their fries and chips are pretty awful. Nothing here made me want to really return. Still, for an easy safe choice I'd recommend it to a burger lover! The place is pretty clean and charmingly decorated. read more

Burgatory - McCandless - Burgers Near Me - Pittsburgh, Pennsylvania

I walked in with high expectations, based on friends reviews and the name itself. Our server was super friendly and when we told him it was our first time there, he took the time to review the menu. Milkshakes on the front page stood out so that's where I started. A caramel pretzel milkshake sounded perfect, and it actually was. It was piled high with whipped cream and was even served with a little extra in a stainless steel cup. Ahhhhhhhhh! The menu has a nice variety, but obviously burgers are the main event. They have burgers made with a variety of proteins like bison, elk, etc. I opted to build my own burger and there were so many choices to add that in the end I wasn't sure what it was going to taste like. I also order the herb and sea salt fries. The food came out quickly and I soon learned I had made a mistake not getting some pink in my burger. The burger was so dry, it wasn't very good. Even with the caramelized onion sauce on it, it was bland and tasteless. Also, the fries were frozen fries with no sea salt or herbs on them. Needless to say I was extremely disappointed. Maybe it was my choice of a burger, I can't be sure, but the milkshake would have been a 5 star review, but my burger and fries was so tasteless that I had to knock off several stars. Service was very good until several other tables got filled and then it fell off miserably. read more

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Atmosphere - Great. The restaurant Gleason a modern pub feel to it. There are plenty of tables inside and outside there is an open air patio with about 10 tables. The place can get pretty loud when full. Service - Good, not great. We arrived prior to the evening rush and our server was very friendly and attentive. However, as time went on our server pretty much disappeared. Food - Disappointing. The good/great? The milkshake. There is a great milkshake menu that even offers shakes with alcohol. I had a chocolate and peanut butter shake and it was awesome. The bad/disappointment? The burger. I ordered a cheeseburger medium. It is one of the most overrated cheeseburger that I have ever been served. The size was decent and the bun fresh. However the burger itself was presented medium-well and was so dry as to have virtually no flavor. Overall - MEH. I paid an extraordinary amount of money for a burger that would not stand up to a diner burger. Later we passed a Five Guys restaurant when driving to our hotel and I was so sad that I had not dined there instead. read more

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Very impressed by my southwest salad, and would come back for it! I also have tried their impossible burgers which are good as well. Plenty for vegetarians. read more

Burgatory - McCandless - Southwest Salad - Burgers Near Me - Pittsburgh, Pennsylvania

Service and staff were absolutely amazing! Very welcoming as you came in and "on top" of the friendly customer service we enjoy! The onion rings were "to die for". Light and flaky with both ketchup and a spicy mayo based one for dipping. The burgers were very disappointing! No flavor and overdone. We asked for a pink inside and didn't get it! The S'mores shake was not chocolatey at all - and we even asked before we ordered it.....but the actual marshmallows top was a nice yummy touch. Will not return to this chain. read more

I usually do not like to write bad reviews, but, sometimes you must. Hopefully this review falls into the right hands and they can correct things. When we arrived, we were greeted by a couple of very nice hostesses. We were promptly seated and this is where things went south. About 20 minutes after we were seated, our waitress finally came around. Apparently, they thought the section was closed, but there were other customers around us. Fortunately, we all knew what we wanted, so we ordered. Our drinks and appetizers were delivered quickly. And shortly after, our meals arrived. Everything was very good, no complaints about the food, I do recommend. But we were missing some things. I actually had to get up and search for our waitress. No one ever came around to check on us. I'm just hoping this was a bad night and not just the norm. Hopefully if you go, you will receive better service. For myself, I probably will not be going back. read more

Love the Bison so lean and juicy fries are very good but, jalapeño corn bread is stellar not hot but very good flavor with light spiciness. Milkshakes are really good small is a good amount. read more

My first time visiting this chain. I didn't know what is was missing. I ordered the Morty's Steakhouse burger with fries and an Arnold Palmer. Everything was great. Sami my waitress was the best, very attentive without hovering. The burger was just the way I ordered it, medium rare. The fries were crispy and hot, a problem I've had a a few places this week. Now that I know how good the burgers are here, I'll be back. read more

Had a great experience here tonight! My server was KATIE S. And she was really attentive the whole time my party of 7 was there. I ordered a custom burger, taste was great and the presentation matched it as well. I also had a Diet Coke and Katie S. kept it filled the entire time. I probably got like 9 of them. read more

Always a solid night out here in the suburbs. Always build my own sandwich. The honey habanero sauce is my absolute favorite. I'd also say both fries or chips are the right choice. I always have a hard time deciding. We also got kids meals which are HUGE. We split one between our two kids and had leftovers. read more

Burgatory - McCandless - Built my own chicken sandwich - Burgers Near Me - Pittsburgh, Pennsylvania

We stopped by Burgatory after a long day of errands and were super hungry. Luckily it was not busy and we're able to get seated right away for lunch. The burgers were decent, and I love that we were able to customize it with a variety of toppings. However, it did take a very long time for our meals to come out and it was lukewarm when it did arrive. We were surprised because there was a ton of staff working that day. The restaurant AC was cranked super high to the point where we were physically uncomfortable and didn't want to stay. This may be normal to keep the staff cool, but it made the dining experience unpleasant. Overall, decent burgers, average service, and good milkshakes. read more

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