Burbank Washette is a complete gem of a store if you need excellent service. I needed to get a military press. Burbank Washette is the only dry cleaners that was able to do a quick turnaround. Lily is the owner and she has been very helpful getting my garments ready for my work. There is always a constant in and out of customers. The drop off and pick up is quick and easy. Parking is excellent and the location is mid-town with easy access. I highly recommend Burbank Washette for any of your laundry needs. read more

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Shop Your Closet with Burbank Washette With price is going up going up and quality going down for new clothes, Lily from Burbank Washette can help you shop your closet. Buttons, zippers, clothes that never quite worked for some reason but you can't throw them away, Lily can help! I had a long skirt that I liked but the waist was a little big for my taste. I tried to give it away but friends said it was too pretty and I should wear it. Lily found a way to tighten the waist but still get the skirt over my head. read more

The old man is very rude don't come here . I had an issue with my Apple Pay and can't even give a 5 dollar discount that's very sad !!!

I've been coming here for a few years now and they always deliver excellent work for alterations and dry cleaning.

Such a rip off, they quote you a price for alteration at the drop off but when you are there to pick off they charge you a higher price. The owner (I think) older man is very rude and has zero customer service Stay away unless you want to be disrespected and get over charged. read more

I have been coming here for probably 20 years or more. I use the fluff and fold service and the dry cleaning. Lily is the best very friendly always have my clothes hung pressed they do a great job. Highly recommend. read more

I needed a large set of blankets and towel washed. The owner finished them in record time and had them wrapped up. I appreciated when she told me one of the stains could not come out. read more

This is the best cleaners wash it Taylor hands-down in Burbank and let me start with Lily I don't know if she owns it or is the manager but she's always the bright beautiful smiling person that always greets me and she is very kind I have never met the Taylor or the seamstress but she does excellent work I have a husband that is 6"5 always hard to fine trousers for him they don't need some type of alterations and they go above and beyond the prices are fantastic very reasonable I have even had last-minute jobs that they have done for me they get to know their customers so they treat you like family and not just business this place is great and they've actually been in BURBANK forever but you know how you tend to go close to where you live now it does not matter where ever I am in Burbank I will only go to disclaimers I've tried others so I know for sure hands-down this one is absolutely the best and you get to get some good donuts right there just as an added bonus only negative is there not a lot of parking but how long do you need to be parked at a cleaners anyway you just picking up and dropping off. I took Lily something once that I wanted to just be pressed and she said well I saw a little had a little something on it so I cleaned it as well and I don't even think she charged me extra that's how much she cares and I wouldn't have cared if she did or not her prices are so reasonable I couldn't even tail best place read more

I had a great first experience with this company. I brought a suit, a pair of pants, my wife's jacket (which needed some TLC) and a tie with a stain on it. They said it could be done in a few days, I came in on the appointed day, everything was done, stains were gone and the price was right. I'll be coming back with whatever my two year old does next. read more

This dry clean is very dependable, fast and fairly priced. You can tell the owner cares about her clients clothing, and making sure it done in time. Definitely using this as my go to spot. read more

I've brought multiple dresses to get altered here and the seamstress does an amazing job! I particularly brought a dress for my engagement party and it was beaded all over, she was able to take off and replace the beads after altering the shoulders and length and it looked amazing! Great work and really nice staff! read more

Excellent service, quick and clean as always! Very friendly family owned business. She knows what's her is doing and takes pride in her work. Will keep coming back here. read more

Ten out of ten would dry clean again. Always friendly and dependable service. Couldn't be happier with the quality, my suites and jackets are like brand new when i pick them up. read more

If you have expensive or delicate clothing keep away from these people at all costs. trusting them with a $600 hoodie was a big mistake. Ignore the same day service sticker on the window, my three items took two weeks to have cleaned. Ruining a hoodie in the process, after explicitly requesting there be a note to be careful with the ornamentation. I'll never be back and I encourage anyone who values their garments to seek other establishments. read more

Burbank Washette is a great family business with reasonable prices. Lily is very friendly and services are completed quickly. A friend of mine recommended this business since most other places are a big rip off especially near the entertainment studios. If you need a great taylor with reasonable prices, this is the place! read more

Burbank Washette has been handling my dry cleaning needs for the past 4 or 5 months. Lily's always sweet and cool about everything like dealing with stains or alterations. The place looks like a cluttered mini-sweat shop.... However, the service has always been friendly and prices on items like comforters are great. Drop-off & pickup times usually fluctuate between 24 to 72 hours. read more

Why go anywhere else? Hands-down the best spot for quality, efficiency, dependability and overall amazing and personable staff that just hit it out of the park each time. THIS is your friendly neighborhood spot that you know you actually want to go to and know that the experience will always be great! read more

Great place to get my clothes and dry cleaning done. Great service and always in time. Highly recommended.

I don't usually write reviews but this place is one of a kind! The woman who works there is super kind and very helpful. She'll listen to what you want and make suggestions if you need alterations. I came here after a recommendation and I will continue to be their customer! read more

Favorite place to get my alterations done, my dresses have always come out absolutely flawless, I've gotten them shortened, had stains taken out, a true miracle honestly. Love the service here! read more

This is, by far, the best place I've ever gone to for alterations. I've already done a few dresses with her to get altered, and they always come back exactly how I want it and very quickly, too. Also, the woman who works there is amazing and always so kind, listening to exactly what I want. I would recommend her services to anyone who asks me where they should go, and figured I'd write a review in case there were others like me who wanted to find that perfect seamstress! read more

Was the only place that could really clean the stains off my white clothes. Great prices and staff was extremely sweet!

Great service, always a friendly face and a smile. They work fast, the quality is fantastic and the pricing is very fair. This is my go to laundry service. Highly recommend. read more

The best alterations ever and the best prices! I've been going to this place for years!

Very bad experences here. I should have stopped going here months ago but it's within walking distance so I kept going back, and regretting most of my experiences. Strike 1: I took one of my wife's new shirt to get cleaned, picked it up with holes on the seams. When I brought it to their attention they said that my wife must have done it. It was more frustrating dealing with their defensive attitude than the fact they ruined the shirt. Oh and they charged me to fix it... twice because they did not find all the holes during the first repair. I should have stopped here. Strike 2: I took a pair of pants to get altered. When I came to pick them up they were not ready. I came back on a later date and they asked why I picked them up so late. I had to remind them that they did not have them ready when they said they would. This was particularly annoying. Strike 2: My wife and I each took a pair of pants to get hemmed. We asked them to hem them and press them. We paid to get them to get pressed and they were not even though we were charged for it. I should have stopped going here long ago and prevented strike 2 & 3. read more

I had been taking my dry cleaning to Burbank Washette for 5 years, and was a good customer. Recently I took my new Black leather jacket in to have it steamed only, something I had done many times with all my outfits. This time they burned the back of my jacket, causing the jacket to bunch up and wrinkle. They refused to admit fault and were not willing to negotiate for compensation or for future services. I found it hard to believe that I have given them hundreds of dollars over the years, but they were unwilling to do anything for me when they ruined my jacket. read more

I do NOT recommend this place! We often use this dry cleaners for our family and they really showed their service level today. My mother took in my fathers favorite designer jacket and when she picked it up she opened it and looked at it right away and noticed TWO holes. She immediately confronted the worker with "what happened here?" And the worker responded with "ask your son." So my mother tells her that she doesn't have a son and says it's her husbands. The worker then tells her that it's from smoking. My father has never smoked anything in his life and the holes were not consistent with burns from a cigarette. Either way, it was not given to them in this condition! The woman denied any fault and my mother left extremely upset. The other piece she picked up along with this jacket was not cleaned either. Extremely rude service, unclean environment, and a high possibility your clothes are coming back dirty or damaged. Not worth it. There's a dry cleaner in every corner. These last couple of years have been so hard for small business owners and I'm sure no one was taking their clothes to a dry cleaner while on lock down. So to treat a customer so poorly is unacceptable. My mother didn't ask for them to reimburse the sweater, she didn't even think of it. They could've handled it better even if they didn't want to admit their mistake in damaging the sweater. Shame. read more

I've gone here a few times. Many times the clothing returned is much thinner/weaker, and stains have not come out. My clothes are much worse off. I do recommend this place for a cheap patch/tailor job read more

These women are incredible! They are a remarkable team where their customers and their customer satisfaction comes first. There pricing is reasonable and fair in addition to giving an additional discount when you have more then $25.00 worth of items. Parking is free and abundant. Everything is returned in a timely manner and in excellent condition. They are friendly, humorous and helpful. Very happy to finally find a great Dry cleaners after not so great encounters. they are amazing! read more

I wouldn't recommend bringing clothes you care about here for any reason. My dress came back to me in terrible condition with no proper explanation as to what happened. All of the lining and stitching on my dress became loose and flimsy, causing rips and tears that weren't there before. Rather than finding a solution, the employees and the owner decided to yell at me and blame me for the condition of my clothing, then told me my best solution would be to return my dress to the store in which I bought it. Although accidents may happen, I should at least not expect to get yelled at. This was a very unprofessional and low class experience that I hope nobody has to deal with. read more

The person that wrote the review right before mine must be the owners themselves because I cannot imagine anyone who would be happy with their "service", if you can even call it that. GET A LIFE! NEVER AGAIN! LIARS! HORRIBLE JOB HORRIBLE SERVICE OUTSIDE IT SAYS $13 FOR A COMFORTER WASH, THEY CHARGED ME $35!!!! DO NOT GO HERE! These people are THIEVES! The next time you go in, make sure you check your copy of the receipt they give you when you drop off your items. They intentionally leave it blank and then go back in and write in whatever dollar amount their heart desires. When I tried fighting the extra charge, they sent in THEIR COPY of the "receipt" and that's how I found out that they are ripping people off. HORRIBLE CUSTOMER SERVICE!!! She even gave me someone else's suit. I took it home thinking it was my husband's and when we found out they gave it to us in error, I took it back - like a decent human being would! NEVER NEVER NEVER NEVER AGAIN!!!! They won't be in business too long. Guaranteed. Everyone will figure out how shady these A******* are and will take their business elsewhere, just like I did! I don't even want to give these people a 1 star, but I have no choice! 0 STARS NEGATIVE STARS, IN FACT!!! read more

Been using this laundry service for a little over a year on bi-weekly basis or so. Usually pay up front since it's easier for me. They use an age old paper and pen method and aren't very good in English or business management. So she rang me up for my socks and 7 shirts at $18.55. I gave her $20 got the pink slip and didn't wait for my change. I came to pick up my order and drop off more clothes and another lady with a thick accent said I hadn't paid. She made a phone call to I don't know who and they came to the conclusion I hadn't payed. So I payed the $20 again didn't ask for my change took my previous order and took my current stuff I was about to drop off and said I won't be back. It didn't bother them too much because they are probably used to customers walking out on them. read more

Ripped Off! My wife and I decided to bring our king size duvet in to be laundered. When she went back to pick it up, when we were told it would be ready..it wasn't. Two days later she went back to retrieve it only to be given SOMEONE else's old STAINED duvet, with an unfamiliar pattern on it. She immediately notified the staff and they acknowledged that they "made a mistake" and "must have" gave our property to another customer. they then assured us that they would contact the "other" customer and take care of the switch up. They also said that they would call ASAP to let us know when the other customer was contacted and brought in the duvet that belonged to my wife and I. Well...NO phone call, NO duvet and when she went back in she was told that "we" must be mistaken and that we were given the duvet we brought in. Hmmm, I think I would know the bedding I sleep in nightly, we are very familiar with it , NOT the stained , different patterned poor quality duvet that we were given and told " this is yours". Totally absurd!! Like being given someone else's oversized under garments (stained) and told they fit!! I suppose the worst part of all of this is to be flat out lied to and treated very rudely. As a long time Burbank resident , it is so disappointing to see the transgression of service and dishonorable dismissal of truth. Customer service falls to the wayside. read more

The two women that work here are very kind and even one of them laughs all the time, which makes you cannot help but laugh with her. Their service is quite quick if you really need them to be. I asked for a dress shirt and pants to be washed and pressed same day and they did not put up a fight. This was quite refreshing considering most places scowl bother you with the fact that they are just too busy. Lastly, the prices are exceptionally cheap when I compare it to the places around Burbank. The only complaint I do have is that sometimes they do ask you to come later than the time you were suppose to pick it up, but they are usually very apologetic so it is hard to stay mad. read more