Tuesday night 8:30 pm Food -2.5- Meatball sandwich was very good Bud was cold and chilled glass Pinot was good Rustica pizza was absolutely horrible- the crust was so hard and the whole thing was incredibly dry. The menu says baked in less than 5 minutes. I would have preferred to wait then to have a pre baked crust. Service -1- The manager waited on me. Not terribly friendly. He watched as I juggled a bottle of beer, A chilled glass, a glass of wine and a plastic number while trying to put away my credit card and receipt. I asked for a tray but maybe he didn't hear me? Decor and cleanliness - 4 -the remodel is very nice. The staff was busy cleaning. The current marketing is offensive. Graduation catering: Something like "you can't eat a diploma" I'm not sure what the thought was? Spend your money here instead of going to school? Work here instead? If you have to explain it ,it probably should be avoided. read more

Good reliable place for Italian beef sandwich. You know what you're expecting and you get it here. They have 5", 7" and 9" sandwiches for which I didn't recall as many choices from previous visits. read more

The naked combo was delicious! Italian beef *and* sausage with no bread - perfect! I only wish we'd found this place before Thursday. I definitely would have gone back before leaving the area. Only thing that would be better is if they'd open a location in Atlanta, but I did find out that they ship. I have a feeling I'll be ordering soon! read more

Service started off shaky- we stood at the counter for about ten minutes while no one appeared. Huge line behind me and finally an employee came and started taking orders. Loved the Skip the Gym options. I had the Tuna Genovese and it was amazing! Really flavorful and light. Great prices and after the order was taken; the food arrived quickly. read more

Buona is the home of the best hamburger I have ever eaten. The bun is always perfectly toasted and the patty is nice and juicy. Comes with all the regular toppings, cheese and bacon are extra. It's drippingly greasy, which is probably why it tastes so good. I get cravings sometimes, despite knowing how unhealthy it must be. You owe it to yourself to try this burger. All that aside, every time I've been here the service is great, cashiers and people who bring you your food have always been friendly and smiley. Food can be hit or miss; like I said, the burger's to die for, I've had the ham and brie on a pretzel bun which wasn't great, their beef is just OK (was a little dry, if I remember correctly), but their fresh potato chips are yummy, and the blueberry verde salad is delish. They also do a good caesar salad. read more

I used to be a bigger fan of Buona Beef than I am now. I still really like both the Italian beef sandwich and the burger, and really don't see a need to venture into their menu beyond that. I would say that the prices here are pretty reasonable and it's a nice place to eat with good food. On the other hand, Buona Beef as a company has some of the worst customer service that I have encountered. This location in Naperville is actually one of the better ones and I haven't experienced many problems here, but a few of the other locations are poorly run. At least the food is always consistently good. read more

Great food every time! Can't beat it! Always enjoy coming here for lunch or dinner. Service is always good. I would say sign up for the rewards program to earn free points and rewards in your visit! They made the app better now so it's easy! Every time I visit the food and quality is always great! read more

Buona - Sandwiches Near Me - Naperville, Illinois

..... I use to be a fan, but not any more. Their food taste great, but i always go to the drive-thru, and when you get the wrong food, or not as described, or they forget to pack all items of your order, or they screw a special request (after repeating it to you correctly) .... and most of the time you dont realize these issues until you get home/back to work/to your picnic..... well you get the point, I'm tired of giving them 2nd, 3rd, 8th, 15th chances !!! One of my biggest pet peeves is the misleading change to their menu. Actually it is FALSE ADVERTISING !! I use to go here a couple time a week & always ordered Polo Pomodoro or the Chicken Artichoke successfully. Great bread, veggies & yummy thick slices of grilled chicken breast. Sounds great, right ?? It was until they started substituting deli-style slices of chicken breast - without informing the customer !! It is false advertising because their drive-up menu board, in store menu boards, and website all DESCRIBE & show a PICTURE of said sandwich with the THICK CUT SLICED grilled chicken breast. So that is what I am ordering & EXPECTING !! I have even called the Manager & he said "sorry" but it's a temporary change & didnt really care when i explained that the taste is different as is the texture & I would have no complaint if i was informed so I could choose a different item. He said I could come back to get something else (on my dime) but i said No because i was already sitting @ a park 15 mins. away. After the 1st problem with the change I called ahead & was told it was back to the original chicken breast. Nope,... after i drove 7 miles specifically for the sandwiches, i confirmed when ordering, think all is great, then get 2 sandwiches with DELI SLICED chicken !! I give up !! read more

Very rude.. me and my boyfriend pulled up in the drive-thru and we was trying to ask the employe a question and she completely ignored us and shut the door as we was trying to speak to her. then when we pulled up to the window and let the person who I am assuming was the manager know about what happened he just looked at us with a blank stare and told us our total didn't apologize for the employees behavior or anything I would rather drive all the way to Oswego than come here again. read more

We love Buona. Cheesy fries and beefs with marinara for my husband, and a salad or Italian sausage for me is generally how the ordering goes, but we have tried other things and loved them too. The brownies can be delicious, but get dry when they are older. The service is friendly and accurate, tho can be extremely slow at peak hours. I wish they were open later, too, especially on the weekends. The couple times we dined inside, the tables were clean and the trash cans emptied regularly, unlike other restaurants I consider in the same category. Overall, four star! Would give five if you could speed it up, and change your hours! read more

Best Beef in town. I order it for all my special occasion parties. Really good value also. I signed up for their Buona app. And there are great benefits with this. The points add up quickly which brings dollars off your food. All the employees are friendly and helpful. Drive thru quick and efficient. Inside dining clean and roomy. read more

I've come to this Buona quite a few times for lunch and dinner. At lunch they can get pretty busy, but the wait has never been too long and food always comes out pretty quick. The beefs are great and I love their fries, but my favorite is the Buffalo Chicken Salad. It's all tossed together very well with plenty of toppings, chicken and dressing. They also have a decent size outdoor seating area for when the weather is nice. The parking lot is a bit odd and small due to where they're located, but I've always been able to find a spot. read more

The restaurant in Darien cannot get my order right, no matter how many times I go. Here's my order: chili. Plain. Yup. Plain chili. No drink. No side. Plain ol' chili. It boggles the mind. I actually like cheese with it, but that ups the potential for fucking it up exponentially. So, after screwing it up for the umpteenth time a manager schooled me (!) to ask for it "plain". Forget training. Forget paying attention when tackling that challenging laden. Forget hiring with working synapses. Forget customer service. No, I need to learn how to order. Chili. The Starbucks across the street handles my venti 3 pump vanilla nonfat with whip latte without a care, but chili? Nope. That's apparently the drive through equivalent of a quad bypass. I've considered ordering it with onions and/ or pasta to see if I get it plain. read more

Gotta give this place credit, they win the award for never screwing an order up even if you customize. Management is clearly on their game - food is good, not great but worth it for fast food. read more

I'm not sure what it is about this location, but it's better than the traditional Buona beef I've had. I used to frequent both the Rosemont and Harwood Heights locations and enjoyed them well enough to want to try another branch. This location seems to have some of the juiciest beef and freshest bread out of any of the locations I've tried. I'm not a huge fan of writing reviews for fast food restaurants, but I feel like the quality of the food is something to be said about this location. read more

Food is good and reasonably priced. Would definitely come here again to eat. Here for work and place was close by and open. Staff was friendly. Place wasn't packed read more

From that time I walk in the door the experience was atrocious. When my family poand I we all went to the washroom to freshen up,lo and behold no paper of any kind to be found.I told a worker,and was ignored. Ordered the food,and it was brought in peices, First 2 sandwiches ,4 minutes later a chicken finger meal with cold fries,6 minutes and the other sandwich, afew more minutes pass and then we get the test of our fries.And when we told the waitress about a sandwich that was wrong she became confrontational and told me I didnt know mozzarella from cheddar. Lots moreto ad but you get the point. Never again! read more

Ordered online, after waiting and waiting at the pick up area, I asked if someone was going to help me, and then the cashier had me move to the regular register. Was supposed to be done by 12:35. It's now 12:55 just getting the food. Don't bother online orders, takes as long or longer than waiting in line. We ordered large drinks and only got regular. read more

DELICIOUS! I got the buffalo chicken and although it was REALLY messy it was still so good! I've also had their Italian beef and it was easily the best I've ever had. read more

This is my favorite Italian beef place. I used to be loyal to Pop's but now Buona has my heart. The beef sandwiches are the best and I love that there are three sizes. They have really good gluten free options and is the only place my daughter can have a real Chicago Italian beef sandwich. The Parmesan chips are amazing and we often buy extra. When stored in Tupperware they stay fresh for days! Can't wait for one to open close to my house! read more

When I was still living in Naperville, Buona was my go to salad place. The chopped salad here is so, sooo good. I've yet to have a better salad anywhere. An assortment of cold veggies, pasta, eggs and chicken topped with garlicky bread and honey mustard - what's not to like? The rest of the menu is pretty decent as well including the delicious home made brownies. Mmmm. read more

They have fantastic beef and even serve it in a bowl for those who can't eat gluten. I also love the gluten free bread on any sandwich, though the chicken artichoke panini is my fav! Put extra park on your fries for a scrumptious delight! Enjoy! We did! read more

Ordered 2 burgers..they were dry and cold. I asked for no onions but they added onions. It wasn't like the burger I ordered previously. The order was extremely expensive, too. This is the 2nd time Buona Beef has let me down. Looks like it's Portillo's from now on. read more

I have never had an italian beef sandwich with such scant amount of beef. Beef finished before the bread was done. Sorry, Rizzo, going back to Portillo's. read more

I don't know what it is with these once-in-a-blue-moon beef cravings I get, but the other night I started jonesing for some. My awesome dude of a spouse grabbed me the beef sandwich on his way home and it did the trick. I prefer Portillo's or Papa G.'s, but this was also nice and tender. Pretty juicy. The bread was nice and smushy at each end. Yum. Fries were nothing special (are they ever?) - skip 'em. read more

I frequent a different Buona Beef location, but this one seems pretty good too. I tried their ribs, which really weren't anything special. They were pretty meaty and tender, but the sauce could have been better. The rib dinner comes with a very good side salad and a generously sized piece of focaccia garlic bread. The restaurant has a modern feel and is very nicely decorated- you can get all your favorites from the old school hot dog stands in a much nicer atmosphere. Odd story- I'd ordered my dinner, picked a table, sat down... two very wild 3 or so year old girls come running back near where I was sitting and begin running back and forth on the long bench-type seat where I was. Grandpa comes over and tells one of them to stop and how they've discussed that before. He turns and goes back to the counter and they started right up again. Grandma comes back with the spawns of hell and tells me, "You don't want to sit here, trust me." I said, "Huh?" She says it again. I considered reminding her that I'd been sitting there and don't see why I should have to move. As one of the girls screamed and pulled something down on the other side of the restaurant, I figured she had her hands full as it is, said, "Thanks, I'll take your word for it" picked up my things and moved to the other side of the restaurant. As I did so, grandma said to one of the girls "That man has to move because he wants to enjoy a quiet dinner and you and your sister are too wild." I'm sure that resonated well with the 3 year old. Anyway, based on the screaming, falling furniture, etc. that I heard from that corner of the restaurant, I learned my lesson: if someone with children advises that you move, just do it. Do not ask questions, do not pass go, do not collect $200, just go. read more

Something that irks the general public as a whole, no matter where you are dining, is when food doesn't all come out at the same time. Whenever we order something with chicken from this location (chicken fingers, buffalo chicken salad) it takes wayy longer than any other dish. Then one person in the family is stuck without their food in front of them. There's several simple fixes for this. Wait until the entire order is ready to be delivered, or start the chicken order before the others. This is one thing that this location could improve upon. read more

Love the fast 5. Quick an easy when you have things going on after work. Add a salad then your done.

If for some reason my last meal request could not be met with Portillo's, Buona Beef would be my second choice for a beef sandwich. The beef here actually has more flavor than at Portillo's but less greasy and there is a larger sandwich selection. However, the salads here are not as good. read more

I was really impressed by the tasting we had today with Gina. She came out to our location and everything was set up nicely and the food was delicious. The spread included beef of course, wraps of which the black bean and roasted veggie were my fav, others in the group liked the buffalo chix, gourmet sliders, the beef tenderloin slider is a must, Gnocchi and rice pilaf were good and the chix piccata was delicious. So much more to mention but thats the gist of it. Dessert included ghirardelli brownies, lemon squares and gourmet cookies. Not sure if all of these items are on their regular menu, this is more for catering. Great for a party and the prices are reasonable. read more

Yummy yummy. Not something that I could eat all of the time, but an Italian beef with hot peppers sure does hit the spot for a quick comfort lunch. The pepper and egg sandwiches and hot dogs are great also. read more

I had noticed that the Darien location had been updated and was closed fir several weeks to add the Rainbow ice cream products. This made me suspicious so I sent my husband over to investigate. He said the rainbow bait was introduced to help justify the price increases. So it seems the latest fad is expensive ice cream desert restaurants in Dupage County. I drive through the Naperville location and got a beef bowl and a pasta dish. It seems not only the prices have gone up. There is more greasy orangish sauce on the pasta and it was under cooked. The beef bowl was twice as large as it used to be. Also the disappointment was the fat on the beef and the under cooked peppers and the juice was a more watery than it used to be. The young lady told me the multi grain bread was now ciabatta bread. It sure didn't look like it. Hard dry stale. Looks like the owner family is trying to attract blind customers with no taste buds. Adios read more

So far only been here once and I'm hooked. $12 for a double burger(2 cheeses on it cause that's how i roll and idc if extra cents either), fries, cheese cup, & medium drink(free refill when inside). Get a quality sit down restaurant meal but at a fast food sorta experience without leaving a tip either. My opinion way better than portillos which is down the street from them. First time there/dinning in and I'll be back when i wanna treat myself out again. read more

I have absolutely no idea how this place stays in business. I have visited probably eight times in my life, and at least five of those times I have been moderately to greatly disappointed. Tonight I was cajoled, open-mindedly, into my final visit. I won't be returning. Ordered the 10" beef sandwich, hot, dipped. The place IS, after all, called "Buona Beef", the "ORIGINAL ITALIAN BEEF", how could you go wrong? Let me tell you. First of all, the amount of beef they put on is about 2/3 what their major competitor does, and their competitor's sandwich is CHEAPER. The beef here started out as ULTRA salty. Nearly inedible. The giardiniera? It's about half green olives, which notoriously soak up the salt in the brine, meaning -- you guessed it -- it's now even SALTIER. Finally, the "dip". At Buona, they call this "baptized". This is supposed to mean, "dipped", "wet", "really juicy", something like this. This sandwich was barely touched with gravy. Two other Italian beefs in our party, same exact thing. Ordered "baptized", got DRY. In my opinion, this is THE cardinal sin with Italian beef. If someone orders "dipped", that baby better be dripping. As I said, I had been disappointed in the past. Had bad panini. Bad chicken. Didn't think it would be POSSIBLE to be disappointed by a "Buona Beef" "ORIGINAL ITALIAN BEEF". Wrong again. Sorry, Buona. The people were nice and the restaurant was clean and pleasant otherwise. Your food just stinks. read more

I love this Bona beef. The staff are very friendly and accommodating. The food is always fresh and the orders are accurate. I eat here every week and especially love their gluten-free options. read more

I'm a huge Italian Beef fan. I can't find a decent beef where I live. So when I come to visit whether flying or driving like this time. Their Italian Beef is worth traveling the 1000 miles for read more

Some of the best fries around! I love their Buffalo Ranch Chicken salad and the service is always very friendly.

Buona Beef has a great variety of foods to choose from. Their awesome beef sandwiches, burgers, pizzas & salads are all great. Nice selection of beer & wine also. They have great weekly specials & Buona cards offer great savings by offering discounts on future visits. The staff at the Naperville location are top notch and always make you feel welcome. Outdoor patio provides relaxing atmosphere for nice summer nights. Great way to enjoy dining out without breaking your budget. read more

This place is good. Shared a Buona Beef and the Quattro Formaggi pizza. Both were outstanding. Will definitely be back.

Tasty as always. Newer layout, thought it might slow the service down but not at all. Forgot to order peppers and the host who brought my meal heard me and brought me some without my asking. The combo was great and I really loved the fries. read more