I had an extremely negative experience with Engravers of Reno due to unprofessional and hostile…read morecustomer service. I initially called to ask about engraving metal business cards. After confirming that I already had the cards, I was told to come by for assistance and a quote. I drove about 15 minutes across town expecting a basic consultation. The same woman who answered the phone was at the front desk. From the beginning, her tone was sarcastic and condescending. When I showed her a sample of my design and mentioned it was made in Canva, she immediately dismissed it as "sh*t software" and made a point of saying they "use REAL software." When she learned the file wasn't vectorized, she told me I was wasting her time... despite never mentioning this requirement during the phone call. Had I been told upfront that a vector file was required, I would have come prepared. Instead, I was spoken to rudely and made to feel unwelcome. When I asked for a rough quote anyway, I was quoted $2,500 to engrave 100 business cards!!! (with me providing the materials). At that point it was clear the price was either punitive or they simply didn't want the job, so I left. This is the first 1-star review I've ever felt compelled to write on Yelp. While other reviews suggest they may do decent work, the customer service alone is reason enough to look elsewhere. At a minimum, get quotes from other engravers in town before wasting your time and gas. $2,500 for 100 business cards, materials provided, paired with outright disrespect? Hard pass.

Our business and I, personally, have used this business for many years! They are wonderful! They…read moreget orders out in a timely manner and never get spellings, etc wrong! I wholly recommend them!

I stopped by the fantastic one-day sale to get a jump on my Christmas shopping and had my eye on a…read morebeautiful bracelet. I'm now the proud owner of that piece, and once again, the staff and owners proved why they're such a trusted business in our community. Whether you're making a purchase or redesigning a cherished piece -- one of my favourite things to do -- they consistently offer exceptional service. They take the time to walk you through every detail, combining expertise with genuine care to ensure complete satisfaction. Running a business isn't easy, and while no one can please everyone, they come remarkably close. Every visit feels like spending time with family, and their commitment to their customers truly sets them apart. Patricia Planck

Not so good experience went in there for a quote to make a ring said couldn't get use my scrap…read moremetal for a ring and ask for $2800 quote when i ask somewhere else only ask me for $1800 people here don't really like there job. Go somewhere else just not here they only care about your money.

I was lucky enough to take a class with Lauren at Thick and Thin Lines Calligraphy this week. She's…read moreamazing! She's very personable, knowledgeable uch a great teacher!

From the owner: Serving the Northern Nevada and Lake Tahoe region, Thick and Thin Lines specializes in personalized…read morecalligraphy services, including engraving and foil lettering, catering to weddings, live events, gifts, and stationery.

Great service on sizing my new watch band while I waited. Experienced and friendly shop owner.read more

The owner, Mr. B of the initials above, was kind and communicative when it came to a repair of a…read morebeloved piece of jewelry from the south western American silver style. The repair work was reasonably priced and perfectly done. The display cases are tastefully a raid and full of absolutely astounding pieces in many different pricing ranges I would be delighted to spend more money there in the future The staff was very kind to myself and my daughters when we went to pick it up overall an absolutely wonderful experience.

Popped on in while taking a walk through Midtown to Wells. Friendly, helpful service…read more Still loving the large selection of GD shirts. Comparable prices. Lovely glassware.

The gentleman who I always find ringing folks up at this place (owner? Not sure) has NEVER sold me…read moreanything that wasn't EXACTLY what he said it was. I'm not the kind of person who buys into all the "green" extras and nonsense, but I've taken a chance with a few recommendations from the folks in this shop. I am NEVER disappointed. I sing Art Dogs and Grace praises from the rooftops these days. The prices are very fair for what you get- I've never seen anyone in the area capable of competing with the prices at this store. The selection of products is also unbeatable. I drive all the way to Reno from out of town JUST to shop here for my special accessories. Amazing. Thank you, Art Dogs. Yall NEVER disappoint.

My husband wears sterling silver ring (I know, I know) and it got bent. Erik patiently emailed me…read moreback and forth all afternoon and was upfront about what could go wrong while repairing sterling silver. His quotes were completely reasonable, so I brought it in, they did their best. I waited MAYBE five minutes. Maybe. They even waived the cost since they couldn't get it perfect, although they got it wearable again and that's all my husband cares about. I surprised him with it when he got home from work and he's so happy. TLDR: excellent customer service and in and out repair.

I just picked up a jade pendant that Eric designed for me. It turned out beautiful. Midtown…read moreDiamonds does great design work. They also repair jewelry and it looks just like new. They have a nice selection of jewelry in their store. I highly rate their work and find they easy to work with. If you need something special give them a try. You won't be disappointed.

Went to look for a gift for a friend and was treated very well and even got a discount. They are…read morehaving a great sale on their Crystal glasses, wine glasses, martini glasses, some jewelry and vases. There are a variety of things there to purchase for any occasion. I recommend this company to purchase gifts or to purchase for yourself the prices are pretty good. I will definitely be back. I love Swarovski Crystals.

Awful company They ripped me off $129.63…read moreBecky and her husband wade are complete frauds. Literally stole my money and as a result I'm having to file a small claims suit against them It's a pain but totally worth it I'm blasting them and asking anyone that has been duped and burned by this business or the owners to reach out to me. My attorney will represent your case on my account But the goal here is to be restored to whole as possible I wish I could give negative 5 million starts for being the best crooks in Reno

What a disappointment. Ive used Tripp for years and they…read morehave always been a little spotty on getting back to me with quotes, phone calls etc but the straw that broke the camels back happened over the course of the last couple months. Emailed for a repeat order in early May, no reply, called and they said ohh the salesman you emailed isnt with the company anymore (seemed to be the norm here, lots of turnover), so I talked to someone else who emailed me a quote on May 29th. The quote stated 2 week lead time. I promptly emailed back, ok'd the quote and told them to proceed. Emailed to check in at about 4 weeks, no reply, sort of forgot about it but now we need the product asap. Called and emailed 6 times over the last week with no reply. Tried sales, operator and FINALLY reached a short spoken person in human resources today. Come to find out my order was never placed/submitted and they couldnt tell me it could be done if it was submitted today. Apparently they recently sold off a portion of the company and its an even bigger clusterf#ck than before. Will not be returning and do not recommend you waste your time either.

has an issue with a employee and the owner called me directly and explained and addressed the…read moreissue. to my surprise very professional and didn't think we would get such a response. I had a little melt down in the morning do this happening to my employees but was blown away with professionalism and the way it was handled by the owner. we could learn from this gentleman on how to handle things. thank you for your kindness and understanding of our issue. thank you for addressing it.

Got amazing pink cord hats embroidered with the shop logo from these guys and the end product was…read moreamazing! I get lots of compliments and people love them. Absolutely 100% recommend working with them, and I would work with them again!

I am so very pleased with the service and end product I received from Thread Pros! I ordered shirts…read morefor a camping trip. We were celebrating our 10 year camping anniversary with this group of friends and I wanted to make it special. Jon and Trevor really worked with me to create a design, pick colors and get it done in time to deliver the very best shirts! We had a variety of sizes and styles (v-neck for women and crew neck for the guys). They gave me exactly what I wanted and so much more! Do not hesitate to use this business. You won't be disappointed!

Rad Print Co. was the first company that popped when I look for embroidery work here in Reno. I…read morewant to say, Steven is the guy. He really is a nice guy and very professional. I had work done on two chef coats and to my surprise they even came in ironed and packaged. You will not be disappointed with his work and his business setup is professional starting with the quote request, the invoice, and delivery. Will definitely come back to him.

From the owner: We strive to offer the highest quality custom apparel experience possible to our valued customers.read more