Very disappointed in the recent failed orders that occured with RAD.
Just unacceptable, poor customer service. A waste of time & money and an overall end-to-end failure.
I placed four orders in early August and since it is mid-Sept, way past their 1-2 week turnaround time cited, I tried getting ahold of RAD to obtain a status update.
I emailed, I left messages, I messaged through their website's online form - ZERO RESPONSE.
At my wits end, I emailed today (the same emails from before) that if I did not receive a response today, I would unfortunately have to take further action and was prepared to write the BBB and begin leaving reviews everywhere possible.
Low and behold, they finally responded that they had just cancelled my orders and somehow did not receive any of my messages.
How a company could "miss" messages from all avenues of communication & support that they advertise is beyond concerning. They clearly do not monitor their orders, website stock levels, or messages.
Even the "cancelled order" emails that I received minutes before they finally responded had no order or recipient info to decipher which orders were being cancelled which just caused alot of extra work and referencing, and expensing on my end & I wonder had I not continued to try to get a response how long it would have taken for them to realize that they had charged me and never actually sent any product.
So, unfortunately, I do not recommend this vendor to anyone looking to receive their orders or who require any level of customer service. read more