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    Building Specialties

    5.0 (1 review)
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    10 years ago

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    Builders FirstSource

    Builders FirstSource

    1.0
    (1 review)

    Why am I not surprised that my review is not the only negative one? Five years ago I ordered a…read moresliding glass door and other products. The door was supposed to be black on the outside and white on the inside. It came white, black and tan. They said they don't make the colors I ordered. They didn't bother notifying me or the contractor about this and made it the way they wanted along with not including parts such as a lock. They sent someone out who put up a piece of cheap plastic to cover part of the tan part. It immediately started falling apart. I asked him about the threshold. He said he wasn't hired to replace it. At least 100 phone calls and emails later over the years of being transferred to various voice mails and being told it wasn't their job and referring to yet another outside company. I was also told just to paint the tan color. I finally got a hold of someone I thought was going to assist in making this right. She sent another cheap plastic cover that does not fit and a different lock that does not connect the door to the frame. More phone calls and I was told to send another email to a 3rd party company. Months later I still not have heard back. This company is filled with nothing but incompetent and lazy employees that cannot take responsibility for the products they sale.

    From the owner: Builders FirstSource is a leading U.S. supplier of building materials and building products for…read morebuilders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Fort Worth, TX lumber yard serves customers throughout Haltom City, Naval Air Station Jrb, North Richland Hills, Keller, Hurst and surrounding Dallas - Ft Worth TX Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

    Elite Gunite

    Elite Gunite

    2.0
    (4 reviews)

    Today 5/15/23 at 1215 my wife was traveling south on 287 and was merging onto 35W southbound when…read moreseveral cars started switching lanes quickly. Before my wife could change lanes some debris flew off of a big truck and hit her window causing a chip in the windshield. She took a picture of the truck and LP and sent it to me. I called the number and got a voice mail. I called the number 4-5 more times because I personally do not answer numbers I don't recognize unless they call me several times in a row and then i know it is urgent and I answer. On the 5th or 6th call a male answered the phone and was very upset. He said he was in a meeting and didn't have time for my 5 or 6 calls and if someone wasn't dying he didn't have time for my call. I told him I was a retired cop and know to call 911 if there is an emergency and that one of his trucks dropped some debris and it hit the windshield of my wifes car and caused a crack. He told me he was in a meeting and didn't have time for this "shit". I told him the reason I called so many times was to report this in a timely manner. He then called me a "Mother Fucker" and hung up. I have yet to get a call back. I read many reviews online before calling this company. Most reviews were positive and talked about how the company was great to work with. I was hopeful that I could reach some type of middle ground over the damage. If debris falls off of a vehicle and causes damage to another vehicle, they are responsible for the damage. This was a true test of the moral character of this company. I'm sure they treat you great when you are paying them money for service, but when you call with a complaint, that is the true test of the character of the people involved. I now have my answer. I would guess this happens a lot when you own big trucks. Its a shame that I got the response that I did. Would have given less than one star but wasn't given the option.

    Wish I could give them Zero stars, very unprofessional, can't depend on rescheduled from 6/21 to…read more7/1 to 7/13 and just flat out lied about being on a schedule. Would not ever recommend or use this company at all. No communication during the process until the day before they are supposed to be here and then cancels over and over. Jared and Jerry just don't care about the customer at all because they have enough business, it's business slows hope everyone will consider another company to use. I sure did!!

    Building Specialties - buildingsupplies - Updated August 2026

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