This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.

They solved my issue on the first visit! So thankful! Peace of mind is worth their very reasonable…read moreprices!

Been a customer for about three years, after being referred by a friend. The service technicians…read moreare always prompt, professional and knowledgeable. They answer any questions I have so I understand any pest problems I ihvae. Would definitely recommend.

This morning there was a miscommunication about a service. Called company. Young lady who answered…read morephone was kind, gracious and professional. She put me on hold to contact service rep who was in the field. He came asap and he also was very kind, gracious and professional. I called company back to thank them. Wonderful company! Jay's has serviced our building for many years and never disappoints.

I had a terrible experience this morning with a employee of yours! He was directed as soon as he…read moreentered the building to exterminate to go to the fourth floor apt 406 first I had a URGENT meeting this morning and HAD PERMISSION FROM MANAGEMENT TO EXTERMINATE MY APT FIRST.HE REFUSED EVEN THOUGH THE SUPER OF THE BUILDING TOLD HIM TO COME TO MY APT FIRST. He was RUDE and very argumentive towards me. I never want to deal with this person again. I have been here 15 years and NEVER had a problem before, This guy must be new and thinks who he is!!I REPOTRED HIM TO MANAGEMENT ALSO. S,Sharkey this occured 9;20 am 7/15/25 67 Kip Avenue Rutherford Senior Manor PLEASE ADDRESS THIS COMPLAINT ACCORDINGLY He shouldnt be working there with that attitude

Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

Ramy was great! He came out to remove wasp nest, he was quick and explained how we can prevent that…read morein the future. His price was reasonable and he polite and efficient.

Rami is our go to professional for all things that come up in the house (ants, bees, flies). He has…read morebeen to our house multiple times in the blink of an eye to handle whatever comes up. He does a great job and explains all elements of the infestation. I live in Ridgewood and having an older house invites plenty of cracks for critters to crawl in. I can't recommend Rami enough for his services and responsiveness.

my review is really 0. I had a terrible experience with this company. They present as a well…read moreestablished good company, but they are a total scam, They trick people into a contact by saying one thing, but when you sign for what they tell you, it's a trick to lock you into a two year contract. In reality there is no real service. It's a joke on the customer. When you realize that and work to cancel, they harass you and refuse to cancel, pretending to take action against you, which they can't because they are a scam.

We cannot say enough about the service we received yesterday for our mice and pest problem. From…read morethe beginning with our sales rep, he was cordial, and patient with scheduling our service. Then, our technician came, and words cannot describe his thorough and confident approach to taking care of our issues. Every concern we had, he answered it confidently, patiently and with much knowledge that made us feel like we got rid of our problems. Thank you!

I saw a bedbug on my bed and freaked out. Luis and Danny were very responsive and empathetic to the…read moreanxiety I felt because of the situation. They walked me through the process and were able to treat my apartment at 6 am the next morning! I am so appreciative of their hard work and dedication! They are very professional and understanding of the mental anguish these things cause. They are very knowledgeable and thorough with their work! 100% recommend!

From the owner: I have over 35 years experience and I have multiple companies in New York and now New Jersey My…read morecompany specializes exclusively bedbug, fleas, dust mites, scabies, lice, treatments, unlike many general pest control companies that rely on standard spray tanks and aerosol cans. We use Aprehend®, a cutting-edge biopesticide, along with other highly effective methods and specialized equipment designed specifically for complete eradication. This approach allows us to achieve 100% elimination and prevent reinfestation. If you have ques feel free to call me. I’d be happy to explain how my approach stands out from the rest and why my expertise ensures the best possible results for your home or business.

I have used Andrew on several occasions and he has been very responsive, proompt and professional…read more I would highly recommend him!

Yes took a while to get my appointment but they definately delivered ..amazing gotta get my mice…read moreisyue resolved these are the guys to do it