Absolutely. Here's the updated Google review with your additional note about the contract and HOA coverage included: Extremely disappointing experience. I would not recommend this company. When the technician came to my home on June 22, he was professional and initially tried to be helpful. I was told to reach out within 14 days if I noticed any changes or increased rodent activity, which I did. However, I did not receive the same responsiveness I experienced at the beginning. After getting no reply to my text, I called the company directly. That's when everything went downhill. The woman I spoke to was extremely unprofessional. She yelled over me, threatened me, and made no effort to resolve my concerns. She told me she didn't have time to help because she had another customer and continued to speak over me instead of listening. She even threatened to send me to collections--despite my payment being up to date--when I asked to cancel the service. I was left feeling overwhelmed, angry, and deeply frustrated that I was stuck in a contract with a company that clearly does not value its clients. The technician who visited my home placed only a few bait stations and did not inspect or identify rodent entry points--even after I specifically asked him to. I had to request additional bait stations, and later discovered that the bait used was low-quality and not as effective as the company claimed. As a single mother with two young children--one of whom is crawling--it was incredibly important that this issue be resolved thoroughly and professionally. Instead, the rodent issue worsened after their visit. I eventually contacted a different pest control company that came promptly, treated me respectfully, thoroughly inspected my home, identified entry points, and is now actively working with me to resolve the issue. To make matters worse, this company refuses to cancel my contract, citing a one-year agreement--even though I believe they breached the contract by failing to deliver the promised services. After carefully reviewing the contract (which I admittedly should have read more closely before signing), I realized that after the initial visit, the following quarterly services are limited to exterior treatments only. These exterior treatments are already covered under my HOA, meaning the ongoing service I'm being charged for doesn't even address my interior concerns--where the rodent problem actually is. Their email response to my complaint was dismissive and did not reflect the horrible customer service I actually received. It felt more like damage control than real accountability. Please be careful before signing a contract with this company. If you want a pest control provider that takes your concerns seriously, communicates respectfully, and actually delivers on their promises--look elsewhere. I will also be reporting this company to the Better Business Bureau. read more

I called to get an estimate for a service. The person on the phone told me it sounded like flying squirrels and we made an appointment for them to come out. I gave $150 deposit I asked for a rough estimate because I just wanted to make sure I could afford it. He said $500-$600. The technician came and evaluated. I wasn't called back so I had to call them. I was told the job would be $2800. More than 5 times estimate. I understand you can't give an exact estimate on the phone but this different was significant. The part that really bothered me was when I was told that the minimum for a job is $1500. I was not told this on my initial call. If I was I would not have had them come for the estimate as I cannot afford this. Bottom line - they were dishonest. I'm out $150 and have flying squirrels in my attic. Id never use them for anything because the lies started immediately. I'll be looking elsewhere. I dont recommend. read more

I hired Mrs.Buzz solely for control of mice in my home. They charged me a sum of money up front and then a monthly fee for a year. They did little to nothing to stop the mice from entering my home. When I asked them to spray around the outside there was always an excuse for why They couldn't spray. I wasted well over$500 with this company. They do not know how or want to deal with a mouse problem. Hired another company and so far this fall and winter, NO mice! Disgruntled customer. read more

Yesterday, I had the worst experience with Mrs. Bzzz Pest & Terminte Solutions. They came for my scheduled appointment; however, at the end of the appointment, my card was not working. I did not know why, and unfortunately, because of the worldwide tech issue yesterday, I could not log into TD Bank, and when I called, the hold time was 4 hours (I am sure everyone was calling due to the tech issue). I explained that to the tech provider and apologized repeatedly. He called the office and put me on the phone with Randi, who said I could call the next day with the payment. I told her absolutely- as this tech issue should be fixed by tomorrow (thank God it is). A few hours later, I received a text from the company's owner about payment, but I have 4 kids, and my husband is away on military duty, so I was tending to the kids. Later on, I received a second text from the same owner explaining that if I did not call him back immediately, he would be reporting me for fraud. When I finally got the kids settled and looked at my phone, I immediately called him back and explained that I had spoken to his technician and someone in his office earlier and that he told me to call with payment tomorrow when all systems should be back up and running and I assured him that it was not a fraud. He said I needed to talk to him, not his employee, to get that type of approval. How am I supposed to know that? If I am speaking to a person in a Mrs. Bzzz shirt, and they tell me it's fine, I assume it is fine. For all I knew, the person I spoke to earlier was the owner (as it is not uncommon for owners to work in their small businesses). He was extremely hostile. He wanted an explanation of why I had not answered his text a few hours prior; I explained to him that I was tending to my kids and that my husband was away for the Navy. Luckily, by yesterday evening, the tech issues had been resolved. I spoke with TD Bank and figured out the issue (I needed to clarify a charge they thought was fraud), and my card worked. He got his 700 dollars and told me he did not want customers like me anymore, thus terminating the quarterly contract for regular service we had entered. I understand that they wanted their money, unfortunately the worldwide tech issue that took place yesterday was completely out of my control. However, if his employee approved me paying when it was resolved, for him to say, "Well, you needed to speak to me," is ridiculous. It seems he needed to take that up with his employee, not me. Just wanted to share how I was treated by a local business. Edited to reiterate that we were told to call back the next day with payment, not the same day by 7 p.m. That is completely untrue and a weak attempt by the company's management to clean up its terrible customer service and treatment of a potential long-standing and loyal customer. read more

Mrs.Bzzz Pest & Termite Solutions - Pest Control Near Me - Wayne, New Jersey

made an appointment and his guy showed up on time , but because he rang the bell and left, we missed him. The camera shows he was here for a few minutes, Brian said he was there for an hour (yea , right!). . I then called the company to reschedule. Brian said he would call me back later that day but two days later - nothing. I called and spoke to his brother, who also said he will call me back later, but didn't . that was last week. my experience is they are not only unreliable with their word, and extremely expensive with their service . (They will probably reply by saying they tried calling.) Pestmaster was beyond professional and half the price. read more

I've been a customer of theirs for about 13 years. I'm on the quarterly service plan. Once they charged me and never showed up. I called when I saw the charge and they swore they were here, even though I was home the entire day, dogs never barked and I have cameras that I checked around the time they said they were here and there was no evidence they were here. They did come back the next day, so I let it slide. Now today, I get a text at 3:30 in the afternoon (not even 24 hours notice, since they are usually here in the am) saying they are coming tomorrow. I tried to call them to push the service back one month due to going through a mortgage process and can't have charges on my credit cards right now (literally paid them off today for this purpose) I left a message asking for a call back to discuss, rather than call back, they texted me saying they were unwilling to push it back a month. I told them in that case to cancel my service and I'll find someone else because I can't have charges to my card right now. This is how they treat a customer of 13 years. Not even a call back, but a text! Then they proceeded to tell me I was a bad customer for requesting them to push out a month because in a 13 year period apparently this was my seconded time requesting it. Very POOR customer service. I gave 2 stars because they used to be good. read more

Within 2 minutes they spotted the nest and within 5 minutes spayed and solved the problem. Highly recommended Granito Montgomery read more

Gotta be 5 stars. Brian called me back about 15 minutes after I emailed him through his website about my cave cricket problem. He came, as promised around 12:30. He explained his process and sold me on the yearly contract, which if after think about it, bugs are ALWAYS gonna be around and really need to be controlled. One shot might help, but you just know these little b*****ds are going to come back. Prices are reasonable and Brian is very personable answering all our questions in detail. I'll be happy to recommend him (Mrs. Bzzz) to anyone who asks. Two days later... a couple of cave crickets are still around, but they're all dazed and staggering. No where near the amount I was experiencing. read more

Very unprofessional service from both owners who yelled at me when I called to discuss a charge placed on my card, even though services were not completed. Beware of this company as they have poor customer service and communication skills. read more

Just awesome. Responded quickly. Extremely prompt. Flexible for my needs and provided numerous services I needed. Affordable. Responsive and kind. read more

I just want to say thank you for answering all my questions and doing a great job exterminating my house to the inside and outside.

They do not stand by their 'warranty'. For $300 they came to my home for 5 minutes of spraying, and when I called them a week later they said that there was nothing else they could do. When I first talked with them I was told that if the problem came back within 30 days they would return. When I questioned them about this today I was told that if there is nothing they can do. GO SOMEWHERE ELSE FOR YOUR SERVICE - GET A REAL WARRANTY. read more

So great! Brian the owner came out to today for our first servicing. He was very informative and professional and such a nice guy. Randi (the administrative assistant) remembered my name and my husband's name when my husband called to arrange payment and that went a long way, let me tell you! Brian took care of the house (inside and outside) and explained our service and we felt very well cared for by this company. They were just amazing. Highly recommend! Looking forward to a bug free year! read more

Mrs. Bzzz exceeded my expectations. Brian's communication was timely and clear. He is knowledgeable and experienced; truly a professional, not like the franchise pest control companies that use scare tactics to try to upsell unnecessary services. I would recommend Mrs.Bzzz as the only pest control service to my family and friends. read more

Very fast response time, after filling out the email request form (responded back within 10-15 minutes). Reasonable prices, I contacted a different service, before contacting Mrs.Bzzz, and the estimated cost for flea infestation removal was $1200. Mrs. Bzzz was only $200, next day service, and a 60 day warranty. During that 60 days if I ever had a problem, Bryan (the associate I spoke with) assured me I can call back and they will come back and spray again. They are a local business and I always do my best to support smaller businesses. Especially ones with great customer service! Highly recommend at least contacting them and seeing what they can do for you! read more

I am so happy with Mrs. Bzzz! I hired them in May to treat a wasp issue in my recently purchased home and Brain did an outstanding job treating my property. The issue was totally eradicated in one visit! I was so pleased with my experience with them, that I chose the ongoing maintenance plan. You can be as confident as I am that you are dealing with highly effective solutions and an honest family owned business. They are all so wonderful to deal with. Thank you Mrs. Bzzz! read more

Brian, takes excellent care of all three of our commercial buildings. When ever we call they are always ready to service our request. We have been doing business with them for years, and would recommend them for all your pest control needs! read more

I am a Wayne NJ homeowner, and my house is backed up to a wooded area. Love the privacy, HATE THE BUGS. My basement was the home to HUNDREDS of cave crickets and other various creatures. I asked a local Facebook page for pest control recommendations, and Mrs.Bzzz was the OVERWHELMING winner, and I am glad I went with them! They are family owned, local, professional and were immediately available. Brian took the time to introduce himself, explain the treatment, survey then treat the interior and exterior. If I experience any bugs prior to my next qtr appointment, they come back for a complimentary treatment. Great find .. highly recommend :) read more

Super great and honest. Called about having a wasps nest taken care of after the winter. I was told up front there is no need because after a few frosts the nest is abandoned. They could have easily come out, charged me to do next to nothing, taken my money and I would have been none the wiser. read more

Quick response time, great customer service and good price ! Sent a web request late Sunday and was contacted first thing Monday morning. Bryan came Monday afternoon to check out our issue and by Tuesday all was taken care of . We will continue using him for our quarterly service ! Always nice to support local businesses! read more