Really disappointed in the service tonight and the way management treated us after they discovered the waitress made a mistake. The waitress served our food to the wrong table and the folks ate from the trays then she discovered the mistake and tried to serve us those same trays. We told the waitress to take the food back. Management came to the table and told us they did not like the way we disrespected the waitress. Just by saying to take the food back that was already eaten by another table. The manager waited on us the rest of our visit....service was slow and nothing was taken off our bill. Our family dinner night was ruined. We have been coming to this location for 8 years. Not anymore. read more

Horrible service. Went with my family and waited forever for the food to come out. The fries were the only thing that came out after 30 minutes of waiting and then we waited 20 minutes and still no wings. Talked to the manager and no apologies were given - he just seemed annoyed. Won't be bringing my business here again. read more

Possibly the worst place to dine in a 25 mile radius. The service is so laid back and mely that it's hard to tell if anyone works here.

Good food - dependable prices. Loved our server, Trey. He was funny and entertaining. Didn't mind dividing the check 3 ways. All-in-all, my fav place for wings and pub type food read more

Buffalo Wild Wings - Our server Trey was fun and entertaining and didn't mind dividing up the check. Buffalo Wild Wings has good dependable food at good prices - Chicken Wings Near Me - Willowbrook, Illinois

Placed an order on the app. Said it would be ready in 20mins. I was surprised, I thought it might be an hour. Guess what, 2 hours later and the order isn't ready. read more

If I could give this a negative 5 star I would ... man this place used to be great before but now it sucks b@!!$ .. we waited 35 minutes to be seated and another 40 for our dammm food to come out ... the freaking appetizers didn't come out until our food came out so what's the point in that .. the freaking server was something else seemed like she was on her days or something because she really was giving an attitude... corporate really needs to do something about this place because it really is unbelievable.... I rather go to wing stop next time read more

I gave one star the waitress was Great , but manger and kitchen was sad we waiting over 45 m for food and then over cook and rest of was cold Manger had them recook and fire remade . After 30 we were about leave . Got food it was pathetic the were peace like Rock . So sent back manger comp meal but wasted time I should floors were dirty with mask and paper . The need help waitress kick ass read more

Ordered the boneless medium was supposed to get at least 18 wings. Got these wings that were not even hot. Paid $18 for 17 crappy wings. Just not worth it. Supposed to be their new wings. If these are it that's weak. Also did not get carrots celery our dipping sauces and missed putting in a side. read more

Buffalo Wild Wings - Chicken Wings Near Me - Willowbrook, Illinois

If you keep going here you have to have broken taste buds or be deranged. SERVICE IS HORRIBLE FOOD IS LITERALLY DISGUSTING. Often receive inedible wings that taste vile & food is always cold. Orders are often OVER 30 MINUTES LATE. Nothing has changed about this place from before the pandemic through it & up til now. I advise ALL OF YOU TO GO TO WINGSTOP THIS PLACE IS DISGUSTING STOP PATRONING HERE the employees lie regularly telling customers food is being bagged up then fast forward 20 MINUTES LATER FOOD STILL NOT READY. Im tired of it & as a DoorDasher as well the service often screws with my business. To hell with them!!!!! read more

Buffalo Wild Wings in Willowbrook is located in the Willlowbrook Town Center mall near route 83 and Plainfield road. It looks like a nice place to stop for wings beer and sports. The location upon entering is quite large, a large dining room that feels airy and not crowded and a bar with seating that is ideal for watching sports with a long comfortable bench that runs the entire length of the bar. I was here on a Friday night, I met my guest in the bar and was quickly greeted by our server. We ordered drinks and food, my order included wings which after I ate I had the server put into a take home container. Having a nice conversation we were there from 8:45 to 11:15. In the time we spent, I had noticed who I assume to be the manager walking about, what I was witness to was at how nonchalant he was. Numerous times he walked past the same tables in the bar who chairs could have been straightened up. Now he wasn't walking quickly like he didn't have time to take seconds to tidy up. He was walking around slowly like there was nothing better to do. Now the bar closes at 1am, and be it that it was only 11:15, surprisingly the bar and restaurant were nearly empty. There were two other parties in the bar, 2 couples. We asked for our check and left, and as soon as I got to my car and pulled away, I remembered. My leftover wings! I had left my leftovers in the box on the table. Now I disliked the sauce I had chosen for the wings, but I still wanted them. I didn't want to waste food and who doesnt want leftover reheated wings? I didnt go back in, I continued my drive home, and thought, if the bar was that empty why didn't the server or busser as they cleaned off the table notice the left behind leftovers and yell out, "hey don't forget your leftovers!" I was rather disappointed that no one made that effort. Maybe the timing was off, maybe they didn't clean off the table until long after I left. Maybe they thought, screw that guy, I hope he forgets his wings. Maybe they just assumed I meant to leave them behind. Whatever the case was, it was too late to save the wings. There are two images however that I can clearly remember. On the car ride home I could see my wings sitting in the box on the table, in the middle of a nearly empty bar. The other image I clearly remember was that manager standing in front of the building but more than twenty feet away having a smoke as I left. I was disappointed by this visit, I would not hurry to come back, yes there are a lot of tv's and maybe not a bad seat in the house to watch a sports game, but the effort to make Buffalo Wild Wings a fun welcoming place you want to be isn't there. I didnt feel like my business was appreciated. It seemed like the employees didn't want to be there, and that makes me not want to come back. read more

Buffalo Wild Wings - Chicken Wings Near Me - Willowbrook, Illinois

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Awful service. Went with a friend, we weren't greeted by any servers until about 20 minutes in. Had to ASK for water. Since everything is automated now, we had to order on the app. The server brought out my friends food after about 20 minutes, and then returned with the complete wrong order for me. I let her know it was wrong and then another 30 minutes went by without my food. We had to remind her I still had not been served and then after about 10 more minutes she came back with it. Server did not have a good attitude at all, I regret tipping on the app before the order started. Not returning. read more

The food was OK but this place is by far one of the filthiest restaurants I've ever been in. The menus had crusty finger prints all over them. The booths had torn up seats. Only reason I'm giving it two stars is because the waiter was good. read more

I thought I'd give this place a second chance. I was greatly mistaken. I ordered my food over two hours ago and when I came to pick it up at the time they said it was ready, I was told to go stand in a line and a guy with a clipboard will take my name and tell me when my food is ready. What?!?! How is that right??? How long does it take to throw in a few boneless Tyson wings and throw some sauce on them????? I get that it was the Super Bowl, but I ordered this over two hours ago. There's no excuse for that. This place is terrible. read more

Amanda was super nice and patient. She did a great job of checking up on me without being overwhelming. I felt like I was at my local diner instead of chain restaurant. If you come here hopefully Amanda will be your server. She's the nicest. Oh, I had to come back and add this as well.... She's the only employee here that walks around with a sense of urgency. Everyone here is walking around slowly but Amanda is full speed taking care of a packed bar area by herself. AND... she's the one of ONLY employee wearing a face mask. Literally keeps it on the whole time. So not only is she an awesome server but she also cares about everyone's health. Thank you Amanda! read more

So we came here. This is our second time coming here. I dont understand how a server can re read the order and the first thing comes out is our fries. Second time we came in, a lady tried telling us, "hey im triple sat so ill get your order later" when we were ready to order. Why would you say that to your guests? I dont know we tried giving it a second time around and it's just constant bad service. read more

Today I was here for dinner. Wonderful staff that worked there. Very nice and fast take-out service. Yes, I did do take-out. I had the Parmesan wings here, which are my favorite wings. The wings were served well. It tasted warm. It tasted delicious, and had a good flavor. The only thing is: WARNING: Parmesan Wings are super SPICY. Might want a bottle of water on your table with those wings. Overall look is that it's a great place for any chicken wings. This includes my favorite, the Parmesan wings. I will be coming back! read more

Buffalo Wild Wings - I love their Parmesan wings! - Chicken Wings Near Me - Willowbrook, Illinois

I do not know why anyone would have anything nice to say about the food or menu selection. Everything here tastes like it was nuked and the fried and then placed under a heat-lamp. Fun atmosphere to watch games and then go home with food poisoning or worse. read more

One of those "fool me once..." situations. Went this past Sunday to celebrate my daughter's bball victory and all she wanted was wings. Sat down, ordered drinks, got those. Ordered food and waited... and waited... and waited, 40 min approx. Needed to get my other kid to her game so after checking one last time to hopefully just take the food to go, I was told kitchen was backed up and she apologized. I told her to cancel my order and let me just pay for our beverages and get going, manager just waived them. Fast forward to today, 3 days later... Wednesday night and pretty empty, same kid wanted to try for wings again.... Honestly I tried to sway both girls to any other place. But I caved, went, got seated, and waited, server passed by and said I'll be right with you... we got up after I set timer on my phone and it hit 20 min with no actual service. I should've spoken to a manager but honestly not even worth the time. Asked the host why the delay, didn't get any apology just a quick, "yeah we're understaffed, so do you want me to close out your check?" I'm like there's nothing to close out because no one came and actually took a single order. Great customer service training I see. Anyways, done trying with this place... more so because it's twice now that I've had to drag my kids around while they're hungry and get their hopes up. read more

There was a bug in our food! Manager did nothing to rectify the situation, but say he pulled the bag of carrots that the bug was found in. This bug was very fresh, and obviously wasn't inside the bag of carrots. It was more of a sewer fly that flew into the carrot cup, and was served to us. This used to be our number one spot, but over the years we watch it decline drastically! We will no longer be patrons of this place anymore! Disgusting! read more

I took my son for his birthday and they had a decent amount of customers but far from packed. The waiter walked around in slow motion and i couldn't get his attention after serving us the wrong drinks and not taking our food order for almost 40 min i caught the manager's attention who took our food order but was unapologetic and rude. once again they served us half the order we had to keep asking for our original food while the manager was called to several other tables with concerns and people kept walking out. horrible experience will never come back. read more

Of all the bdubs my 2 favorites are the one in Schaumburg , great staff but smaller and this one on rte 73 , kingery highway ! What makes this one special is the size . If you want to watch March madness, this is the place ! Bar area is humugus, restaurant seating also spacious . If your a wing person it's a great group meet . Clean, great staff , although Covid has effected the staffing, they are very attentive , the burgers, rings, ate great . You can get a tall glass of brew and they have a happy hour ! I love the chocakte cake with ice cream for dessert ! Very relaxing fir everyone and plenty of parking ! read more

Put sauce on your damn wings! I mean how do you allow this order to get out the door. Rip off. read more

Buffalo Wild Wings - 6 Boneless Wings - Chicken Wings Near Me - Willowbrook, Illinois

Ordered through Door Dash. Order was far from correct. Only thing that was perfect was the delivery time. Wasn't "extra extra crispy" like I requested. Missing a tradition wing. Hopefully Door Dash routes me to another BWW establishment instead of this one. I rarely leave reviews so clearly this run me the wrong way read more

ALERT ALERT ALERT they got a take out order right. OMG OMG OMG I mean it was right , everything was in the order from what we put in on website wooo hoooo omg omg omg of course some other issues: website didn't work right in iE has to do in chrome for it to work lol and even though I was there 5 mins before pick up time and it was ready was still only luke warm . ah well at least I got to eat omg omg omg!!! read more

In 3 years this place has gone from great to good to okay to bad. I won't be back. If u enjoy sitting around waiting for drinks and poorly cooked food this is your place. A shame- used to great place read more

Brand new location in our neighborhood. Very nice setup. The place is very new and has been really busy every time I've gone in. I've never had to wait for a table, however, because I choose to sit in the bar area. The bar area is surrounded by bays of huge TVs with all sports on. The place is usually loaded with kids, which can be a little annoying. I try and avoid this at all costs by sitting in the bar. The food is good, not great. The wings are their specialty and they are ok, but overpriced unless you get there on Tuesdays or Thursdays for the wing specials. The rest of the menu is average to below average, IMHO. Service is pretty good. Friendly people to deal with. Also fun to play trivia games at this location. Good place for some wings and a game. read more

Buffalo Wild Wings - Chicken Wings Near Me - Willowbrook, Illinois

Worst place to eat. I got menu from the app and they said its not accurate what the menu from the restaurant. I had half of food out and the other after 20 min.I talk to a guy that said was the manager. His name was Dennis but came and said that what they told them to do. And walk away. Not professional. Maybe it wasn't the manager. read more

This is for BWW on 83 in Willowbrook. Went there Saturday night. This was a one and done deal. Definitely would not go back. There were lots of small things that were bad like we could not sit in the bar even though tables were open. The lights in the dining were crazy blaring and bright. Kids running around....felt like a Chuck E Cheese. Place was dirty. Sh*t all over the floor and on my menu. Disgusting. If your place is that dirty, turn the lights down and to hide it a bit. :) Service was slow but were not in a hurry so that is fine. TVs are all old, small with some malfunctioning. Not a good place for a game. But the number one reason....the food was just bad. I had 6 blazing boneless wings and I swear they were like eating rock candy they were so dried out. Beer was okay and was cold and the waitress was nice but we both left the food because it was just subpar. I think its more this location because as far as BWW goes...other ones I've been to are not nearly this bad. Felt sorry for the people entering as we were leaving. Good Luck!! read more

I haven't been to BWW in a great while so we decided to go today. Probably the biggest regret of the week lol. The floors were FILTHY as can be, all the tables were full of dirty plates. I understand alot of places of short staffed and I do appreciate our waitress being so nice and attentive. But the fact the floors were full of dirty napkins and food was olain disgusting. I honestly ate 3 wings and stopped because it was all just gross. I will definitely not come back to this location. read more

Literally the worst experience of my life last night. I would give this places zero stars if I could. As soon as we walked in we were greeted and walking to our seat there were two kids running around one who left around three and the other one may be like a year and a half. Didn't think much of it walked to our table sit down. As we sat down and everything, the same kids that were running around were continuing to run around. The parents were not doing anything to stop it. The part that disgusted me the most was when the little girl came and licked the chair that my child was sitting on. That same little girl picked her nose and wiped it on the back of my daughter. Again the parents are not doing anything. I brought it to my service attention and she advised the manager of the situation, she came back to tell me the manager would handle it. However he did NOTHING!!! Being that we are in the middle of a pandemic, and a child wiping their boogers on my child and licking the chair does not sit right with me. I don't know where their parents have been if they've been in contact with anybody that has Covid or anything like that. Obviously we take the risk stepping out with our children to go have what was supposed to be a nice dinner, but never in my life did I expect to be exposed to somebody licking our chair and having nothing done about it. Of course if this was an adult they would be charged for doing such an action. These parents were not watching their kids the manager and staff seemed like it was no problem having these kids run around throwing their magnetic tiles at people etc. and when we were getting ready to leave our waitress was nowhere to be found I sat at the table for 20 minutes and eventually took my bill upfront to pay since I had not seen my waitress in a long period of time, and the young man that was at the front with the long hair and glasses with the bandanna hanging over his face, he refused to cash me out up there and told me I had to wait for her. I expressed to him I was waiting for 20 minutes already my toddler where is getting impatient and if there was a way I can pay he told me no and proceeded to text on his phone. I am so disgusted and disappointed with this place. And I will be contacting the health department and all necessary people for what happened last night. $65 I spent here in one night, and left highly dissatisfied and I felt like we did not matter to the manager, as he never spoke to that family never came over to speak to us or anything. Disgusting place and I will be reporting them to the appropriate people read more

I wish I didn't even have to denote one star to this place. It is absolutely FILTHY , we waited 20 minutes just to get our drinks and the employees are all floating around not doing anything. I've always liked the food and the drinks but this place needs new management or to just hire a manager. read more

I'm just not a fan. I really don't enjoy spicy food and I thought even their honey bbq had a little too much heat for me. We did get a good deal on Tuesday though, for about $55 we were able to get 67 wings and 2 sides of potato wedges. I just don't particularly enjoy how soggy the wings are. read more

The servers really pick and choose what guests to acknowledge. Even after saying we haven't been greeted in 20 minutes the server walked away and it took another 10 minutes for us to actually be served. read more

Could of waited all day and probably wouldn't of been served. Might as well be a ghost of 3 instead of a table of 3.

If I could give it 0 stars I would. We went on a Saturday afternoon around 4:30. Party of 9. Only a few people in the restaurant at the time. After we got our drink order, we didn't see the waitress for quite awhile. After she came back for food orders, again she disappeared. We had to ask another server for water refills and such. The second waitress brought several waters. When our food finally came after 45 minutes, many of the plates were cold! One order was a pretzel with cheese dip. The dip was cold and had a hard layer too it. The rest of that order was missing several items. French fries were cold to room temp at best. The double burger my son ordered was over cooked and almost burnt (waitress never asked how he wanted it cooked either). The only orders that were edible were the wings. We also had to find a server or manager to get utensils. We had plates of food and zero utensils and napkins. We got a manager to complain too. At that time someone brought a tray of napkins and silverware all piled up and just plopped it on the table. I had to hand them out to everyone Would have been nice if they were all individually put together or at the very least the server pass them out. The manager was young and looked half scared and confused. A couple of the plates were sent back (cold or wrong orders) and told to remove them from our bill. Never saw him again. When the check came, the items were still on the tab. So that had to be dealt with. We got a different manager that time...an adult woman who took care of it and comped our bill a little extra. We all travel a lot for sports and eat in large groups. This by far was our worst experience for mediocre food. Another teammate family had gone there earlier in the same day and had a similarly bad experience with long service times and poor customer service. read more

Toward the end of my meal I was getting full but I bit into a wing that was clearly not cooked and was raw. I called my server over to bring the manager and I told will and he asked me if I wanted new ones and I said no and he asked me if I wanted compensation and I just said no but his kitchen staff should know they are not cooking their meat and his response was "Why are you telling me if you don't want money back". Absolutely ridiculous. They do NOT care about the quality of their food. read more

This is the worst bdubs I have ever been to. I never had such a rude and disrespectful server as I did here. Not only did my food take almost 45 minutes but the service was horrible. I ordered wings to go and told the server, Gianna, I wanted 10. Once the check came, she charged me for 20. I had told her nicely that I ordered 10 not 20. She then started arguing with me saying "NO YOU DIDN'T, YOU SAID 20" "I'm positive you said 20" as I had my niece there to tell her that I did say 10. I read it off my texts and she had even said I did so I showed her on the text it said 10! She continued to argue and said "I'll change it," grabs the to go back and goes to the back to pick out the wings out the box. She left me with the smallest wings possible and brought back my box all messy with sauce all over. At that point I just threw the wings away. I'm sure she touched them with her bare hands cause she was so mad. What server argues back with customers when they were in the wrong? Very unprofessional. Never experienced such horrible service as Gianna gave us. read more

Buffalo Wild Wings - I never asked for all flats and she only gave me the smallest ones - Chicken Wings Near Me - Willowbrook, Illinois

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Terrible, waited 30 minutes for nachos that we always get and never had to wait more then 15 minutes. When we finally get them, there's barely any chili, so what are we paying for the chips? Ridiculous. read more

Wish I could give them no stars! The past three times, nobody answered our phone call when we called. So we ordered online. It was DEAD inside and food was still not ready...yet it was cold. Fries all 3 times are HARD and microwaved!! Never coming here again. Made excuses because people and businesses have their off days but clearly this is how they normally run. read more

I should have read these reviews before ordering take out. Everything is soggy, we did not receive our side sauces, and the register employee was rude, careless, and lazy. I can only hope they find a better staff. Looks like they've been through a few managers as well. Eek. read more