2.2 RATING?! Look the service can use improvement it might be a bit understaffed and there's a lot of teenagers working there who may be aren't behind the register when people need them to be but the food is fucking fantastic. I'm so picky with my wings. It has no fat. It's the perfect level of fried like I cleaned the bones. Lol like the fries are literally wedges not salty at all. They get crispy kind but the seasoning is fantastic.. wing stop and fire wings are not even comparable. I'm so happy I work in Petaluma, Wingstop is literally the five minutes from my house but the service again it's not that great but wing stops wings are trash. I've literally got feathery wings from that Wingstop near me (Hembree lane). Anyways buffalo over wings too and fire wings - service but they can always improve. Looks like a cute date spot the staff is always serving the tables so... the last time I thought my boyfriend placed an order when he didn't there was a girl with blonde hair that was very helpful immediately.. probably just a rush read more

My boyfriend and I came here for lunch today. We've had very good experiences here in the past, so as someone who is currently pregnant and craving wings, I was really looking forward to eating here again. When we arrived, everything seemed fine. Our waitress took our order, but we noticed she didn't have a notepad, which isn't unusual. However, she had my boyfriend repeat his order several times and eventually started writing it down on a napkin while continuing to confirm the order with him. We brushed it off because mistakes happen. A short while later, another couple came in and sat near us. By that point, we had already been waiting over 10 minutes for our food. The waitress took their order without any issues and left. What surprised us was that our food came out at the same time as theirs, even though we had ordered much earlier. From what we could tell, they ordered about the same amount of food that we did. When the food was brought out, the server initially tried to give our order to the other couple. They had to tell him it wasn't theirs before he brought them the correct food and then gave us ours. I can't say for certain whether our food had been handled by them, but it was still concerning. More noticeably, our fries were only lukewarm to cold, which made it seem like our food had been sitting for a while before it was finally brought to us. The biggest issue for us, however, wasn't the food. My boyfriend noticed early on that one of the waiters appeared to be watching us from a distance throughout most of our visit. I didn't notice it at first, but once he pointed it out, I began paying attention as well. Since there were only a few customers in the restaurant and we were the only customers of color, it made us feel uncomfortable. Every time our waitress returned to the dining area, she immediately looked directly at our table instead of naturally scanning the room or checking on other tables first. It gave us the impression that she was making sure we were still there, and it left us feeling singled out. Overall, this was a disappointing experience, especially because we've enjoyed coming here in the past. While the food itself tasted good, the service and the way we felt during our visit overshadowed the meal. Unfortunately, because of this experience, we won't be returning anytime soon. read more

Went in for a bite saturday 920 our food didnt come out until 10:45. It wasnt busy there was about 4 other small groups. Waited over 1 hour for wings and a burger. Order with burger was wrong, I asked to just asked them make rest of my order to go. Other people left aswell brought up to my sever and stated he knew service was terrible reason why his last day was couple days away. read more

My 2,600 points on the app expired 5 days ago. I wasn't aware points expired at all. I came in and showed Chris, the Manager, and he comp'd me 15 bone in wings. Chris said, "I got you". He didn't have to do that at all as the app has nothing to do with individual locations. What a great guy! Buffalo Wild Wings of Petaluma now has a customer for life! As a side note, their wings are WAY better than Wingstop, which has zero ambience. No substitute! read more

Buffalo Wild Wings - Incredible Customer Service! - Sports Bars Near Me - Petaluma, California

Such a chill place with friendly staff. As a vegetarian I have been pleasantly surprised by how delicious their black bean burger and cauliflower wings are. Service can sometimes be a bit slow but then it's a place to chill and watch whatever sport you like. read more

This place ambiance is really good but the food was horrible it was really low quality and just does not taste good and also the Hawaiian sliders were not good read more

Buffalo Wild Wings - Hawaiian slider - Sports Bars Near Me - Petaluma, California

Pickup order was 15 minutes late, which I understand since the place was busy. However, despite this extra time, they missed one of my items on the order. When I called them about this, they put me on hold for nearly 15 minutes. Wings were okay. Not the best. Friendly staff, but they can do better. No hard feelings though. read more

For what it is, I think it's a solid option (especially if you grab a bite and a beer before running errands at the nearby grocery stores). Happy Hour menu is solid, the place feels new, clean & tidy, lightly staffed at this hour but just enough, and absolutely loving the music (Blink 182, Snow Patrol, Taking Back Sunday, Yellowcard, but then Usher, Nelly, Drake etc). Can't complain! read more

Buffalo Wild Wings - Happy Hour Menu (3-6pm weekdays, 10pm+ daily) - shorty shots, drinks, & food. Look at the adorable pitcher that's just over 2 pints! - Sports Bars Near Me - Petaluma, California

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It was excellent service, we got there right when they opened Lots of screens so you can see all the action. Everyone enjoyed their chicken wings! read more

Serviced sucks here! Came here on a Saturday night (yesterday) they got our order wrong we order wings boneless and they all came with bone in, our drinks took like 20 mins to get to the table, we got our food with no utensils, no water, we didn't even get our sauces. They were even that busy. Disappointed it was my first time here and never coming here again. Piece of advice if you'recraving buffalo wild wings order take out hopefully they don't mess that up read more

Not really one to do reviews. Came in earlier tonight around 9pm, they looked pretty busy. However, they managed to accommodate for 9 of us in the middle of there rush. Wings were delicious, my burger was delicious. I came in looking for a good night and that's exactly what I got. read more

We stopped by BWW yesterday, wings are always good. This place is always somewhat nostalgic for me as wings are what we would get in our younger days. A great selection of wings, highly recommend the caribbean jerk, asian zing, mango habanero and parmesan garlic. Our waitress was awesome and very accommodating for our large group of 10. She was even able to split our bill per couple which was really nice. I unfortunately forgot to snap some pictures of the menu and restaurant, but the restaurant is clean and feels like your typical sports bar. Give it a shot if you're in the area! read more

Came here starving! We got no greeting from anyone. We waited 7 minutes until we decided to leave because of no acknowledgment. Save yourself time & go to wing stop instead. Disappointed! read more

Don't bother. Bad service, bad music, and BAD food. First time giving it a try, wish I could have my money back, will never be back.

Service is horrific. I only went in for a salad for take out on Sunday evening. The entire waitstaff just hangs out in the kitchen and very infrequently comes out to check on anyone. I couldn't buy someone's attention to put in an order. I hunted around. Asked someone to get someone to help. Nope. They come whenever they please with no urgency. Families sitting down waited forever for someone to come back. I could have waited on that whole dining room myself, there were so little people in there. But the 3 or 4 different employee faces I saw during the nearly 30 minutes I waited for a SALAD couldn't handle it. I asked for crispy chicken instead of grilled, dressing on the side. I got grilled chicken and dressing all over it & a side of crispy chicken. I had to throw away the half of the salad I was planning on eating the next day because it was soggy. For a $20 salad, I wiped my ass with $10 and begged for people to do their jobs. The salad was delicious though. Too bad I won't have another ever again. Clearly no manager was there- no supervision or quality check. If this place really wanted to improve its ratings or cared about the customer experience, there would be supervision every shift, weeding out those phoning it in, and asking people to review it and come back. Faith deserves a better job if she's the only good one there (per the below reviews). read more

Here on a Football Sunday waiting for our time to go Paint Ballin at Play Place!! Food are wings service is busy Ambience is cool little hot I. Here... read more

We came in for some late dinner after shopping. Nick our server was very attentive & helpful. He left for a while and the other server that took his space for a while was not at all helpful or even acknowledged us. Food was good for fast food. I like getting the boneless wings with sauce on the side so if I take it home I can reheat it easily and reheats a lot better. The Hubby got a burger with fries. It was good. The restaurant has tons of tvs and pretty much any sport you want to watch you can see. It was clean and at the time we were there is was not very busy. I am sure we will be back. We usually just do take out. read more

The good: only one I know of around Sonoma County. The bad: their Lil' Sumpin' Sumpin' didn't taste right. Maybe cause it's on tap?! I'm not sure. I tried the Mac Cheese burger which was alright and definitely over filled my stomach. lol We got the boneless wings and too much breading for my liking as if they're not freshly made their but I could be wrong. Our waitress was wonderful and plenty of televisions all around their establishment. Will have to go back and try their bone-in wings. Maybe there'll be a difference. read more

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DO NOT SUBJECT YOURSELF TO THIS SERVICE I ordered online, picked up and got home to missing items. I called to let them know that we were missing several items. When they told me they don't offer refunds or credits, I told them I was surprised by this because usually when something like this happens they can credit the phone number, and that I thought maybe corporate could help. The person I spoke to was Vanessa, and she said "call corporate over some celery" and hung up on me. First off there was much more than celery missing, but the rude response was unacceptable. To be hung up on is completely disrespectful when I was not rude nor disrespectful back. After that I called back several times to talk to a manager and Blake finally answered after they deliberately answered and hung up multiple more times, and said he was the manager. I explained the situation again in full composure, and then he ALSO hung up on me. Never again will I spend a dime at that location, which is actually disappointing because my family loves it and we just moved to the area from a different state where the BWW was really good. read more

Second time coming in, thinking maybe the first time they were short staffed. Walked in today and ... same staff were here. Service is horrible! It takes them about 10-15 min to bring one beer. The girl serves walk around with an annoyed face lol like it's our fault your management doesn't get yall more help? This was my last time here. read more

Horrible service waited for over 1 hour for food then my fries were cold nasty attitude that went along with it

slow service waited an hour to even get drinks. Server didn't check on our table once.

What can I say, can't even call it service. Me and my lady went in for a bite before hitting the fair and was very disappointed. I ordered 6 wings and some potato wedges to share and she ordered 6 boneless. My wings came out 20 minutes before hers and I won't sit there in front of my girlfriend and eat while she's starving. So we ended up waiting 20 minutes for mine and 40 for hers. Asked them to reheat mine and they brought me fries instead of wedges so I had those swapped out too. All in all horrible experience I was there over an hour for what should've been a quick bite. Wasn't even busy either pretty slow night. No one seems to know what their job is, bussers are running orders instead of turning tables and servers are no where to be found unless it's time to pay. Manager can't run a crew to save his life read more

Service was great ,(Girls name was Fé or Faith. Wears glasses), restaurant seems to be under new management and it looks like they're handling previous issues that I constantly ran into. Shout out to Paul and his team. Ill see you guys soon! P.S. Unlimited wings is probably the way to go for the Finals. Asian Zing was fire read more

Service was non-existant, when we received our order there was a feather on my wife's plate. You could see it had been run through the cooker. Probably could have just walked out and not paid. Had to get our own drink refills! Bathrooms are disgusting, doesnt look to have been cleaned ever. Customers next to us also commenting on poor service. Food was a disappointment as well wings were subpar, carrots and celery were toddler portions and straight up from bagged baby carrots and precut celery. Overall I would give this place 0 stars if it was possible. I've been to BWW before and would understand if it was hopping busy, but there were barely any customers. So much for my Fathers Day Lunch!! BWW should really look into the management and training at this location. How many people just pick up and leave, when they are forgotten about and left to their own devices! read more

Buffalo Wild Wings - Feather in the food - Sports Bars Near Me - Petaluma, California

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uhhhh there's a reason why nobody is here on a friday at lunch hour. we are the only table and not 1 piece of food has been delivered to our table and it's been over 20+ minutes. ugh I only came here to charge my car but I'm never coming again! also, what happen to the carrots? why did you just literally throw them out the bag to our table? read more

Buffalo Wild Wings - current - Sports Bars Near Me - Petaluma, California

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The bartender James is great. He works hard and is the only reason I'd return. The only problem is he is a chiefs fan and a Caleb Williams fan. Other then that best bartender in Petaluma I think he deserves a raise. read more

Tried to give them another shot. Major fail. It's lunch time and only 2 people are here. That should say something. Waitress was rude and could careless about you. I ordered the brisket burger. Almost $20 for a burnt to hell and back burger. No flavor. Way to much bbq sauce. You maybe a strip of brisket that wasn't that good. Ohh and it was the size of a slider. Will not be back. read more

Buffalo Wild Wings - Sports Bars Near Me - Petaluma, California

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Bad service. We had to wait a long time for them to get our order and they got it wrong.

It should be zero To start I had to pay ten dollars to sit down and food wasn't included. Then I asked for a refill of my lemonade and they have me a mystery bubbly drink. Then the chicken tenders I ordered looked like cut foreskin and were impossible to bite through. There was no ketchup in the bottle and the 12$ appetizer of pretzels bites came after our main course and only included 5 bites. I would rather go see the Minecraft movie by myself than go back to Buffalo Wild Wings never come here I would have put 0 stars if I could read more

Monday night football! The game kept having to refresh, or cut out all together. First three beers I tried to order from their happy hour menu, they didn't have. I got like 5 onion rings in my order but had to hunt down napkins for myself. Oh...game had no audio either. read more

Buffalo Wild Wings - No TV signal - Sports Bars Near Me - Petaluma, California

After posting my initial review and contacting corporate, I received a personal call from James, Director of Operations for Buffalo Wild Wings' western region. He could not have been kinder or more professional. James took full accountability, offered me a refund and a coupon, and was clearly committed to making sure the brand takes care of its customers. I really appreciated his outreach and the way he made things right. read more

Walk in on a Wednesday night, there's maybe 20 people in the whole building all seated, I walk up to order some take out and get no greeting, no we will be right with you instead I watch the two employees talking to each other with their back to the front, after waiting about ten minutes I ask for help and the girl turns and gives me the rudest "yeah" with the ugliest face on like I interrupted her flirting session and I was the problem. I literally was so offended I walked out. I got better service at the chipotle then I did a Buffalo Wild Wings how sad is that. read more

Service: We don't drink alcohol and it seemed they gave more attention to the big groups and if you were drinking. After asking for the bill about five times we just asked for a manager who took care of us. We probably won't go back to the Petaluma location. read more

Went in here a few days ago and our server was mostly nowhere to be found. The hostess/food runner/busser (?) did most of our service. We left a tip and on the way out asked if they would be getting a portion. The answer was no! I worked in the restaurant/hospitality industry for 20 years and never ever have I heard of such a policy. Bussers/food runners/hostesses were ALWAYS tipped out everywhere I worked. Terrible way to treat your staff. Do better. I wont ever go back knowing this. Considering you have horrific reviews for service, you might want to rethink what might incentivise a team player mentality. Obviously going to be terrible service if you attract servers who don't care to tip the people who are doing half their work for them. read more

Absolutely horrible.. I don't write reviews usually but I definitely had to warn others don't take this review lightly!! This place is absolutely horrible they can't keep staff most times ..only a couple of waiters who are running around highly stressed. With the food taking a long time to come to you and when it does it comes cold and made without any passion. I predict this place will shut down soon read more

I'm not someone who makes many bad reviews but I honestly have to. As someone who has worked in food service for years and years and goes to many restaurants, the customer service here is so low tier. I honestly think whoever the manager is needs to re-train their employees because the service here is just unprofessional. When my husband and I arrived we sat down at the bench and waited for someone to come greet us and seat us. About three workers were about 20 feet away looking at us but talking with each other not doing anything. It took almost 10 minutes to be seated, and when the girl came she didn't greet us at all. All she said was "you guys can follow me". We were sat and then our server came. I didn't see if he had a name tag but my receipt said Marco. His energy and attitude towards us wasn't the best. He wasn't welcoming at all. It sort of just felt like he wanted to get this over with and go. He put our order in wrong, as he forgot to give us some items. Thankfully we were not charged for those items but it was still disappointing especially since our appetizers came about 10 minutes after our main meals. I would just say everyone needs more training or more strict rules because with all the waiting we had to do I observed everyone else and it seemed everyone else who was working that day had the same energy as our server. He wasn't bad, just not the best. read more

Ok so we arrived here starving. We waited a looong time for our food. No problem. There were very few people here and they have patio dining. The waitress told us our food would be coming up shortly. No problem. Sometime later...not too much time later, the food arrived...and it was lukewarm at best...down to the hamburgers that my husband and a friend ordered. Literally the meat was cool to the touch as were the boneless nuggets my grand son had. I spoke with the manager and she agreed to take off the fried pickles and my grandsons meal. I'll take it. Didn't want to raise a fuss, however it seems utterly impossible that we should have received luke warm food. I did not eat the food at all. I guess my dining party was too hungry to go to another venue. I would have preferred that we just left than to have to pay anything for the quality of food we received. I see now why they have a 2.5 star rating. Never again. I'm headed to 5 Guys across the way when we leave. I refuse to eat the food here. The customer service was fair. The manager was pleasant. read more

Buffalo Wild Wings - Cold fried pickles - Sports Bars Near Me - Petaluma, California

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Service is not a thing here. Figure they must be plucking the chickens or growing the celery. There are only five tables occupied. I might have to order another beer. Asked if there "original buffalo" sauce was Frank's, which is the original sauce from the Anchor bar, Buffalo NY. No clue what I was talking about. Most of the time the waitress is no where to be seen. Finally, wings arrived after about 35 minutes. Good news. The sauce tastes like Frank's. The wings were done similar to how you would get them in Buffalo. The wings where very good We ordered extra wings to take home. Now we have to wait for a server to appear read more

2nd update- We have been back many times since the last review and have been very happy with both the service and quality of food. Occasionally they forget something but always make it right. I don't eat in the restaurant really, just take it to go, but there always seems to be clean tables and satisfied customers when I'm there. read more