One of the male staff members on the cash register had a horrible attitude. Was very rude. Will definitely not go back. Couldn't even by anything because he was so unwelcoming. read more

Brought in a large bag full of heels, sneakers, dresses, shirts, and jeans to sell and they didn't take anything. There was no one else trying to sell so they looked through my bag quick. Looked around the store selection and saw some tank tops and jackets from puma or adidas that seem ok. If you're trying to sell, they are looking for styles that are more loose/baggy, transitioning into fall wear. read more

Buffalo Exchange - Used, Vintage & Consignment Near Me - Fullerton, California

I've been here several times this year already and it never disappoints. The service is always top notch here in comparison to other locations I've been to. This location is also always fully stocked, very clean, and very spacious. Great selection and you can't beat the prices! read more

As a seller, I've sold some stuff in the past. However after driving for an hour with over $5/gallon in gas to this Location, I was utterly disappointed that "Denise" did not buy even one with the branded clothing and men's shoes. I had originally folded all nicely especially the dress shirts and she just refolded it to get more creased so I had to refold it as should and not just shoved back in the bag.... As a buyer, I had found some good stuff in the past but I dared not look today since I didn't have creditshe said u should have called first...well I did. In fact I talked to her before my arrival and she said bring it in! read more

I own a fashion company that rents out to movie sets and always have an over abundance of wardrobe left over from photo shoots, videos, and cast fittings. I usually use 2 places to exchange my left over wardrobe for new productions to come, Buffalo exchange being 1 location and the other I will remain disclosed as they have pretty much lost my business. Why did they lose my business? Bc we drive from LA to Fullerton to do these exchanges/trade ins. The other establishment has been great, but recently the buyer I have had to deal with has been far below our expectations. They fail to unfold most of the items to even see what they are, they have combined our merchandise with other clients merchandise, they have put wrong buy in tickets with wrong bins, and this last time they were trash talking most of the clients items right in front of their faces. This buffalo location will now be our number 1 choice. Why? Bc the manager (she had a bandana on the last day we came in) who has been the person we have dealt with has gone above and beyond to welcome each and every person who walks through the door. She and the rest of the staff goes through each and every item throughly and then will explain why some of the items weren't taken in a tasteful and very respectful way. The item staff is super professional and you can tell that they are trained VERY well! Thank you so much Buffalo exchange Fullerton. You guys are on your game. Thank you for apologizing about the wait time. I will gladly wait as long as it takes bc your customer service is totally worth it! See you soon! read more

If I could give this store a zero, I would! That being said, I have been a frequent and loyal shopper for almost 10 years. I've never in my 60 years of living on this earth I've never been treated with such rudeness and disrespect by employees and management. This store is extremely mismanaged and the turnover is high. My father and I went there yesterday to shop and the manager Sage told me that my father and I was banned from the store because an employee told her that I use profanity and I was yelling at employees. I was shocked ! I have never in my life treated people in this manner . I said whoever told you this is lying.! Obviously she believed her employee instead of me . Anyway, we had a brief conversation about it, finally, she agreed to allow me to shop but inform me if another incident occurs, my father and I will be banned. I was so upset I called corporate and spoke to Justin and explained the situation. He said he didn't know why I called because my father and I wasn't banned from the store . I said I called because I wanted to let you know about the situation. Justin was courteous and professional, but that doesn't help what happened to me at the store . I will never shop at this store again ! Horrible place to shop! They have the lowest Yelp rating and I am not surprised! read more

Long lines and unprofessional employee. Girl at the counter with short, curly black hair with nose ring talks too much! There's an extremely long line to sell because this employee is talking with customers about her whole life story (irrelevant school education and previous job experience; entirely unprofessional) instead of efficiently selling and pricing items. And of course, they only have one employee at the counter. Bad management imo. read more

like most thrift stores its always going to be hit or miss, that's what's fun about coming back you just never know and I love that shit. that being said some of the things the buyers are getting here are soooo booty I cannot believe one of the buyers here is infatuated target branded good fellow shirts and sweaters, also who is buying tickle me Elmo shirts designed by AI ?!?!?! I am judging!!! read more

I ended up going to this store yesterday to get rid of some clothes I had cleaned out of my closet. Off of the recommendation of my girlfriend, she said to give it a try, so I brought a lot of button downs and long sleeves. Their website said that they will only take things that "will do well" in their store... whatever that is suppose to mean. I decide to come in later in the day after I was off of work and i was fortunate that there was not a line to sell. Which was a plus, since I called in the day prior and they said most of the time they have a long wait to sell (about 45 minutes to an hour). The staff was definitely good people, so they weren't the problem. I had a nice conversation with the guy that was looking at the clothes. The real issue is how they price out the clothes you're selling to them, they give you 50% store credit or 25% cash for the items you sell to them... I don't understand why I would want store credit when I am clearly getting rid of extra clothes? Also, another thing is that they go off of their own opinion on what will "sell or move" in the store, so I brought in about 35 pieces of clothing just to see. Some were t-shirts I had a feeling would be given back, but most were very high quality name brand items. They gave me back more than half of my clothes because it wouldn't sell in their eyes. The ones they took they priced out as $120 store credit or $60 cash. One particular item I brought it had a tags still on it, was never worn and brand new for $170. They offered me $10 for this item cash... pretty ridiculous if you ask me. I would recommend if you're desperate to sell, it's not ideal to sell your items at but you can make some quick cash if you have items that fit their store. The stores items are definitely not my style, I will not be back. read more

I sold my first item today and left so happy after my experience! I had received these awesome star print cowgirl boots for Christmas but unfortunately they weren't my size and the seller wouldn't let me exchange them. I had no friends or family that size shoe and or interest in that style. I last minute decided to sell them at this location. I waited no longer then 10 minutes and sold them for a fair price considering they have to make a profit. I ended up using my store credit and found a brand new pair of cowgirl boots that were my size! So coincidental! All the workers were so nice and helpful. As I was leaving, I was told by a worker that 3 of the employees were already interested in the boots I sold them. Love it! I'm happy to know they are being re sold to someone that truly wanted my boots. read more

Buffalo Exchange - Brand new cow girl boots in exchange for the item I sold! - Used, Vintage & Consignment Near Me - Fullerton, California

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I love Buffalo Exchange because of the treasure hunt. The staff overall is sweet and considerate but it can be frustrating when your used items aren't bought back. Clothing ranges from 90s grunge, posh dresses, hipster looks inspired by the local Fullerton area, and designer bags. It's overall been a fun experience to shop, sell and buy here. read more

people there are amazing omg. there's this guy who works the changing room area and i thought he looked like yungblud and i ended up singing to him (long weird story) he was so nice and so was everyone there, i go maybe once a week and i find HEAT every time i go. like literally broke because i love it so much. really recommend read more

Came here last week with my daughter for old memories - I'd shop here when they first started out in the early to mid 2000s, when I was still young & had my shape & when my girls where tweens and now fast forward years later; they're grown up & still keeping up with the trendy styles & I'm just with them as I am too old as sh&% now to shop there. Well, sadly it's not the same as back then. The variety was so-so, prices are up to speed with other vintage shops, but honestly you can find some items on the resell apps for less. Employees are not customer service oriented or nor friendly. And my 22 yr old brought up the time we came in with a bag of her converse shoes, high & low tops, different colors, Vans & some labels she got at West Hollywood consignment shop and how they told us the only item that would sell was the one pair of converse that were unique but that the other shoes were worn (not true, they were hardly worn or new) & tops weren't recognized. Jaw drop...... Needless to say we all agreed this shop is a thing of the past, just not a fun place to buy anymore or sell (Believe me, you do a whole lot better on the reseller apps-Depop/Poshmark/Mercari Vinted etc. Too bad a good thing never lasts read more

I waited over an hour in line to sell and they returned all of my items. I washed, ironed, and folded my belongings into two reusable bags. I also brought jewelry and shoes. I had clothes from size 3-XXL and she said they were styles that weren't moving. I was very disappointed bc I took the drive out and didn't even get compensated enough to cover the time and gas I had spent. read more

First time in the store, and I was greeted and welcomed by all the staff. Special acknowledgment to the store managers Sage and Margo excellent customer service. Shout out to Dylan for being patient and professional, showing me several different bags. Great prices. I will be back. read more

Came here for our first time at a Buffalo Exchange to sell some old clothes. After reading the recent Yelp reviews we were hesitant. Our experience was nothing but positive from the moment we walked in. The store manager was very informative on how the process goes and was nothing but kind throughout our experience here. Will definitely be coming back in the future! read more

I have been here multiple times to purchase clothes. Giving this a 1 star for the service I just received for resale to the store. Really horrible experience. When I walked in I noticed there was a long line for resale and no one helping out at the resale counter. Directly in front of the counter I see two "Managers" chatting it up. I go to them to ask if we can get some help and the blonde one with the star eye tattoo finally starts to help the line that had been sitting there with no attention for 20 minutes. She helped out for about 30 minutes while an employee took her break and as soon as that employee came back the Manager stepped away and shared with us that there will be a 30-40 minute wait. Instead of 2 staff helping out at the counter, she decides that 1 is enough despite the long line. Horrible experience selling here. I will not be coming back. read more

This place is a scam. Came in with my gf to try to sell brand new $200 Doctor Marten boots (the latest ones that came out) that I chose to sell because they were a gift and weren't my style, I was only offered $11 for them. I also brought a Walter Baker jacket to sale and was offered close to nothing for it. I'm really into fashion and know for a fact that both these items would immediately sell. I just think what happened was that the girl at the counter didn't personally like my gf and chose to give us a hard time because we came in 1hr before they close and they already had a line of sellers waiting. The girl who helps us was blonde with long hair and a headband. What a waste of our time, terrible service. I do not recommend! read more

Omg my boyfriend showed me this place! I found an amazing kate spade purse for soooo cheap and in great condition. I recommend

This store has significantly gone down in quality over the last 10 years or so. They went from selling quality made vintage clothing to selling trash like SHEIN and Fashion Nova. The store is understaffed because they don't have enough people to check out customers and evaluate clothes for sale. They used to have a good system during COVID where you made appointments to sell, and that seemed very efficient and I don't know why they got rid of that. Again, they're accepting clothing from so many fast fashion brands now, you're better off buying direct rather than at this store for a mark up. This store has lost its charm and value, now it's just tacky and overpriced. read more

Horrible selection, possibly going down since they don't buy good clothes anymore . Haven't tried the other locations yet

This was my first time checking out this particular Buffalo Exchange. I used to shop at one in the SFV but I haven't gone since I moved and this one is closer. The staff was friendly and the store was stocked with all sorts really fun women's wear ( I didn't really pay too much to men's selection though). I think this location has way more vintage items than the one I used to go to. I will have to check it out again soon! read more

I loveee all buffalo exchange's EXCEPT this one, the staff is always rude and unnecessarily mean. Yesterday I was shopping in the store and the staff was discussing loudly, right in front of me, how Juneteenth shouldn't be a real holiday and how it was just made a holiday to shut black people up. As my tall black self is standing right there shopping, trying to mind my business but the loud rudeness was clearly on purpose and intentionally for me to hear it Smh. I ended up putting my items I had saved to buy down and left Smh. I have had a few bad experiences here in the past and always try to give them another chance but this was out of line and unnecessary Smh this happened June 20th 2023, day after Juneteenth, they need to do better with who they hire here Smh read more

Stood in line to trade clothes for an hour (3 people in front of me) had to give up once to go to another appointment. Then came back after waited another hour. The woman in front of me has 10 bags. The cashier keeps socializing and it took so long I thought about giving up again. They didn't take one piece of clothing from me after all that. Just donate to a charity. It's not worth waiting in line. read more

The selling process is very easy here! The staff was quick and the value was great. Highly recommend

Parking in the free public lot behind the store was a challenge on a rainy Fri Nite. 25 min to closing after I finally found a spot, I trudged through the downpour wrestling my arms full of my carefully selected clothes in search of new owners. I entered the store and was greeted cheerily immediately. The buyers examine ea item thoroughly and explain what is selling and what to look for as to why items are accepted or declined. They paid me for 5 or 6 items about $16 cash total. I was also offered instead $ 35 store credit. I knew better as even tho I spotted some cool Items, my program is one way- out of my closet and hopefully into someone else's to spark some joy. I left with most of what I brought. Some posters appear to be offended that their prized possessions were not accepted. I had plans for items declined so as far as I was concerned,, I was ahead on my exit and grateful. Happy selling or gifting! Read their web site that explains the process and what is currently selling, in their store, their market, to their Clientele. read more

Have gone into the store to sell items several times. The check-in process was orderly and efficient. Sometimes there is a wait; however the staff told me the approximate wait time. The buyers were informative and fair about the items they want to purchase. Comments about items which were rejected (not in good condition, not current, not high quality) were useful in determining future items to bring. The manager, Sage, was particularly helpful. I was able to clear out my closet and get some cash for my efforts. Very happy with this location. read more

Went here with a bag full of brand name jeans and pants (e.g. AG, Paige, MOTHER, etc.) and all were turned down because they are not in style. Lol......They are mostly in excellent condition and each worth $150+ new but okay. Offered me $5 for a (barely worn) pair of Lululemon leggings. I walked out without selling anything. Meanwhile, their racks have disgusting old clothes on it. Don't bother coming here to sell gently used brand name clothing. 2 stars because the staff was friendly. read more

I went into Buffalo Exchange desperate for a pair of jeans that could fit my picky standards, and left without the jeans but with a full heart and mind of knowledge. I had been honored with incredible customer service from Angie, who assisted me with exactly what I imagined/wanted for myself even if their selection didn't have it. My next trip will hopefully be more successful with my new profound understanding of the art of jeans. ( Angie also assisted me in finding my lost AirPod, I felt so foolish but was at ease when she helped find it ) #grateful #mega #love #thankyou read more

The manager has an ugly attitude and rudely denies nice clothes and makes you feel less than. I genuinely don't think they choose wisely when it comes to buying clothes. All the clothes they have in their store look very worn-down, out of style, & funky (in a weird way). read more

This is the WORST buffalo exchange. The employees think they are SO COOL when they really are not. I waited over 20 minutes to have my bag of clothes looked through by a girl with long black hair who literally looked like she woke up 5 minutes before coming to her shift. While she was extremely nice and friendly to any other "grunge" looking sellers, she took look one look at my more "preppy" appearance and barely looked at my clothes. Mind you I had expensive brands like RAILS, FREE PEOPLE, and other nordstrom brands but she didn't even unfold some of the pieces. She said they were "over saturated" on the items I brought it. So dumb because only 3 months prior with a different buyer, they bought over $100 dollars worth of clothes. These grunge-y buyers think everyone wants to look like garbage like them...what a waste of time. read more

This is place has been the worst place to sell my clothes at, they recently changed the manager to this girl with curly hair and horrible passive aggressive attitude. She super rude. This place is such a scam, do not buy from them or sell to them!!!!!! Horrible place with horrible workers. read more

Pretty good selection at this location. I found a few cool band t-shirts that were not very expensive at all. The staff was pretty friendly and helpful. I would come back in the near future, for sure! read more

This store has mostly FAST FASHION and other cheaply made products instead having any vintage or y2k items like they originally used to have. This store needs a MAJOR re vamp. It's dirty and extremely messy. read more

Went to consign items on a Tuesday afternoon. Really long line. Waited approximately an hour and they bought one item from my 2 bags. They give 50% store credit and 25% cash, if I recall correctly. Staff was friendly enough, although perhaps not too sensitive to introversion. read more

When trying things on, I didn't notice but my friend did, the workers behind me were apparently laughing at what I was wearing and making fun of me. I was genuinely happy with what I got so what they did wasn't something that got to me but if you want to get clothes from here then I wouldn't recommend it the service is terrible. (I've been to other Buffalo exchanges and this by far has been the worst one I've been to.) read more

I'm in the process of moving. Needed to clean out my closet and purge some clothing I don't wear or should have returned when I first purchased. Anyway I had a really positive selling experience! Made my appt online and was right on time. I had my clothes in a basket so it was easy to look at. She went through it one by one and by the end of it, I could tell what they're looking for. The Manager was really sweet and made great convo while looking through my items. She took some clothes and I got $97 cash back. Tips: I think I had a successful experience because I really took the time to choose what clothes to bring. I made sure it was not worn out and still in style. Most items I brought were brand name: Steve Madden, roxy, billabong, madewell and some boutique stuff. Honestly, I prob could have made a few dollars more if I sold stuff online but I really hate doing that and don't have the time for it right now so this was a perfect experience for me. Will come back again to sell more stuff and hopefully make a few bucks read more

Buffalo exchange had been a great place to find some good deals on clothes, and usually with great customer service. My opinion had changed after today as a man with braids, pardon as I don't know his name, who was working had gave my girlfriend a dirty look and muttered something under his breath. He made her feel insecure and belittled. I will not support a company that hires people of his nasty attitude, and neither should anyone else. If they are okay with employing those who turn others away and make their potential customers uncomfortable, who knows who else they're hiring. I'm not entirely sure if his motivation was due to ignorance or racist ideals, but it was perceived that way. There needs to be consequence. Don't give your money to this company. read more

Buffalo has always been a great spot for me to get something different at a great price. I always get a great balance of customer service here (letting me do my thing and being there right when I need them.) . During my last visit Alondra helped me, and went over and beyond at helping me find what I ended up leaving with. She's always kind, enjoying her work, and considerate. Definitely will return for holiday and personal shopping. read more

I love coming here to buy new clothes that are trendy. After going to various other thrift shops in the area buffalo exchange is by far the best in quality of the pieces they have available. The amount of clothes they have is fairly low compared to places like uptown cheapskate and goodwill, but what they have to offer is very trendy. The cost of each item is very fair and exactly what I expect of a thrift shop. Here you can find expensive name brands shirts and jeans for $10-$20. Selling here is definitely difficult as they are very picky about what they take and what they don't take which is great as a buyer since I know whatever is on the floor is only the best of the best. The staff is very friendly and also knowledgeable about the current styles. read more