Budget

Very easy I'm not exactly sure how long the line was for Enterprise, but my mom and sister handled…read morethe rental info, while me and my dad got all the luggage. By the time we got to the area for rentals they were finishing up the paperwork, I would guess no more than 10-20 minutes or so from the time we got off the plane, split off to get things to getting to the rental car were loaded up and out of the airport. Dropping off the rental was just as easy park in the drop off area unload leave keys and, on our way, inside to head back home

Absolutely unacceptable experience. More than 40 people were…read morewaiting to pick up rental cars that had already been reserved and were supposed to be available. Many of us waited over two hours, sitting on the airport floor with our luggage, just waiting for someone to help us. The location was extremely understaffed, but what made the situation worse was the complete lack of urgency. When you have 40+ customers who have just gotten off flights and are waiting hours for vehicles they reserved in advance, there should be some effort to communicate what's happening, bring in additional help, or find a solution. Instead, everyone was basically left sitting there waiting. I was frustrated enough that I contacted the area manager directly through LinkedIn and also reached out to the corporate office. That's something I shouldn't have to do just to get attention brought to a situation like this. I understand that businesses can get unexpectedly busy and staffing problems happen. But a two-hour-plus wait with more than 40 customers backed up isn't a minor inconvenience. It's a major operational failure. If you have a reservation here, don't assume that means your car will actually be ready when you arrive. Based on our experience, I'd seriously consider renting somewhere else.

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Alamo Rent A Car

3.1(102 reviews)

One way rental from Atlanta to Savannah. I have to say the experience was awesome because I dropped…read moreoff the rental and the gentleman taking in the cars sent me a receipt via email. And then I walked into the terminal for my flight. Fast and easy. No issues and the credit card hold removed by the next day. Don't know how much easier and smoother it can get.

I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

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National Car Rental

3.3(101 reviews)

Rented a car from National at SAV on two occasions this year (July and September 2026) (Executive…read morestatus). On both occasions the process was as simple as it can get: walk to garage, ask what parking spots are available (guys/girls at info desk were pleasant), pick out car (always take photos just in case but cars are almost always spotless), drive to gate and show attendant your license and off we go! Drop off even easier: park car in lane, leave keys and goodbye! I could rent from Budget/Avis for free with my jetBlue premier credit but I'll stick with the no-drama option at National!! I'll be back in November an we'll see if they can keep the 5-star streak intact!

Our car had a tire that was leaking air right after we left the airport pickup. Attempted to have…read moreroadside assistance change the tire but it took hours and the estimated time was repeatedly pushed back. Eventually had to request a replacement vehicle which also takes hours. Customer service lines are very siloed/disconnected and agents are rude. The hassle of dealing with this took an entire day of our vacation. Would never use national car rental again

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Thrifty Rent A Car

1.2(65 reviews)

1.2 mi

I hate writing reviews when I don't have a photo to attach, but I didn't take a picture of the car…read moreI got so here we are. This might be the worst rated rental place I've seen, but figured I would give them a try regardless since it's what was chosen for me. I picked up a car from this Thrifty location inside of the Savannah airport roughly two weeks ago and not once did I ever interact with anyone at Thrifty, because 9AM on a Thursday is not a time they choose to be open so I had to check in at Hertz a few booths over. The process itself wasn't terrible although the employee working forgot to give me car keys so I had to walk to the car pickup, tell them, then they walked inside and got me some keys so I can't complain too much, I was able to drive out of there without much of a headache. Overall, this place was fine and minus being a little annoying, I was able to get a car and drive around the city. Was it perfect? No, but it is what it is.

What a scam. They hurriedly take your credit card payment then tell u no car available until a 30…read moremin min wait. We blew out of there luckily but people were pissed. Avis was more but obviously worth it bc they arent jerks. Do NOT use thrifty. They should be called shifty.

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My receipts

Hertz Rent A Car

1.0(2 reviews)

2.0 mi

HORRIBLE!! Would NOT honor price from reservations then gave a hard time about returning it at a…read moredifferent location. Double charged us and tried to say it was over $1100 for a three day rental! The local office refused to assist at all and we had to call the corporate office and they finally admitted they double charged us and they would FAX our bank to say it was erroneous. The fax arrived but thankfully we called the bank because they only put the very basics on the fax and didn't explain anything! We will NEVER use these guys again they advertised the cheapest but the final price was more then twice the reservation price and it would of been cheaper with ANY other company!

Worst rental experience ever! Waited for 10 mins in the line. Decided to use the live agent…read moremachine. Waited another 10 mins. She insisted I had to show my license to one of the hertz people to verify. They refused. She called them and she refused again. I then had to go to the back of the line. Another 20 minute wait. Disgraceful customer experience. I am so annoyed. Will not be using hertz ever again and will be reporting it to my company

Chatham Parkway Toyota

2.7(99 reviews)

5.8 mi

Chatham Parkway Toyota is my trusted dealership and service partner when buying and maintaining a…read morevehicle over the past years. I highly recommend reaching out to "T.Will" Tavaris Williams when looking for a new or pre-owned vehicle. He takes the hassle out of buying a car and makes the process quick and easy! Their service department is easy to work with regarding regular maintenance, routine service or tire needs.

Not accommodating. Needed help on my way out of town, been a loyal Toyota client for a long time.read more

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Avis Rent A Car

1.7(57 reviews)

Booked two reservations one through Avis and one through Budget because we weren't sure if they…read morewere gonna be open after 12 AM. Flight was delayed and landed at 12:50am. They stayed open for us to get a car at 1:20am.

Friendly folks at the counter who waited on me quickly and used my premier status to move me ahead…read morein the line which I appreciated since I actually had to wait. At most airports, the premier service allows you to be able to go directly to the car and this airport did not provide that. But again they waited on me very quickly and were very professional. The car was clean and fueled up and ready to go. I had no hassle getting the car and appreciated the prompt service.

Trash

Significant damage that should have been repaired prior to car being rented

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Food crumbs

Enterprise Rent-A-Car

3.1(31 reviews)

4.9 mi

I have used this branch for years and I have always received great service. Unfortunately, I am not…read moresure if there are new people working but the customer service reps who answer the phones are extremely aggressive and demanding. I have recently experienced this twice on the phone for 2 different rental reservations and saw it first hand while picking up my rental. The people are very argumentative, loud and not friendly at all. The way the people talk to you, you would think I was stealing the vehicle and never returning; which wasn't the situation. Instantly from the moment they contact you it's very hostile and aggressive, when that tone just isn't necessary or a way to handle customers. I think this seriously needs to be addressed. The people working the front desk and outside were great, no issues there at all. I even saw a manager go above and beyond for a customer complaint issue. But the people handling the phones need some customer service training asap! This has definitely altered my opinion of this entire branch.

TL/DR: At this branch, beware of cars that have been smoked in…read more I'll preface this with saying I don't like leaving negative reviews, and I typically give people the benefit of the doubt. However, I don't want other customers to have the same experience I had. The smiling faces and positive customer service must have been a front for the substandard quality of rental cars I would receive from this branch. After waiting an hour to pickup my first rental, the detailer pulled it around with all the windows down. That should have been a sign. Within a day, the overwhelming cleansing scent had dissipated, and the clear smell of smoke became apparent. My eyes started itching and I got a headache while driving. I didn't think much of it, so I called the branch and scheduled a replacement. When picking up the replacement, I got in and immediately smelled smoke again. I asked the employee at the front desk to come smell the car to make sure I wasn't going crazy. She said she didn't smell anything, so I thought maybe it was a smoke smell on me carried over from the last vehicle. Within a day, the smell became so apparent that I was getting headaches again. I decided to call a different branch to swap for yet another car. Luckily the folks at the Little Neck Rd. branch were great to work with. They confirmed how bad my car smelled and put me in a clean, standard rental, which I am pleased with. Overall, I would suggest using caution if you plan to rent from the Enterprise on US-80. It seems that the branch leadership cares more about their metrics and turning cars over than they care about their customers.

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Dollar Car Rental

2.6(98 reviews)

Kalin was extremely polite and helpful; great service. The car was ready on time and exactly the…read moreprice we were quoted.

I see Chip O. experienced the same thing I did .Thank you for contacting Customer Service…read more The location has indicated that the vehicle was returned with less fuel than when it was rented, therefore, a refuel service charge was imposed. While we can certainly understand your concern and request, In order to consider an adjustment to the charges please attach in PDF format, a copy of the gas receipt from the actual gas station that includes the name of the station, the address, the dollar amount and the number of gallons purchased. Alternately, you may provide a screen shot of the expanded details section from your credit card statement for the refuel charge. I DID SEND 4 PDFS with details and a Costco CC statement showing I bought gas at 6am. They said it wasn't good enough. They also did not refund my 1 day early return. . After 4 attempts without notice I just by chance checked my CC statement and they refunded the $180 refueling charge and 1 day early return. This is a scam and I can see on Nov 3rd someone else was scammed into paying. Keep in mind the fuel gas was over the full mark. Gas in SC is $2.75 gal. 50 gallons is $137. Class action lawsuit waiting to happen.. I have emails if anyone wants to see .

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Hertz

2.1(99 reviews)

Car was there when promised and was clean. Mileage was about 7,000 miles, so no problems arose in…read morethe week we used the car. The biggest issue was we were given keys and told to go find the car that was in one of two large lines of cars. It took us 20 minutes in very hot conditions, with no employees even outside. Also, the inside of windshield needed cleaning.

I arrived at the airport and had to wait on the line for over two hours. I did not get the vehicle…read moreI reserved. And the one they gave me was smaller than I needed and was dangerous. It vibrated if I drove over 30 mph and I could barely see out the windows. I swapped at another location that told me the car should have never been given out in that condition. And that they likely used a cleaner (not windex) to do the windows inside. Which is why I couldn't see out the windows. AVOID SAVANAH HERTZ

People are just annoyed

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Why does Yelp recommend reviews?

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5 reviews that are not currently recommended

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Carly G.

107

7 years ago

Legitimately the worst company and customer service I have ever dealt with in my 40 years of life. I would rather walk across country then deal with this company ever again in my lifetime. Please the story is entirely too long to explain but if you please trust me do not use this company you will regret it. I can hardly fathom having to even select that one star. Beware please. Use any other company but this one. Also the one at the Savannah georgia airport is the worst. When u call day or night you never get an actual human they are " always too busy assisting other customers" no matter what time or day you call ever. Dont believe me try reaching someone at that desk. It wont happen. read more

Frank M.

5 years ago

Horrible experience. Inconsiderate, rude. After learning vehicle not ready by promised time was told to wait at back of line for second time. Another 45 wait. Then car still wasn't ready. Could care less about how this played out to them. Only 2 people both rude. Saturday experiences so perhaps added to their attitude. Just very unfortunate all around and I would never suggest or recommend to anyone using! Pathetic when you care so little. read more

Raymond N.

5 years ago

Place is ridiculous after a long flight it's just great being in line for over a hour as one clerk goes to the restroom and the other sees a friend and lets them jump us in line place is insanely slow definitely will not be bringing my business back here do yourself a favor and go someone else read more

Peggy

2 years ago

worse experience I have ever had. Will never rent from them again, TERRIBLE. kept waiting for jets to come in. Never have heard iof such a ridiculous thing. read more

Al ..

3 years ago

I've read too many bad reviews about this company! I don't want to take a chance that maybe they have improved!

Budget - carrental - Updated October 2026

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Incredibly friendly staff and very easy/quick to book and adjust. Highly recommend this service!read more

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