I need to to rent a mid size suv from this location. The moment I walk in the was met with two rude service reps. I expected minimum professionalism but this rudness and attitude was at another level right from the start. First I when I pointed out existing damages to the car, the rep simply told me it's in the system and I should not worry. So when I personally took pictures and wrote on the paper contract he seemed very annoyed. Then the car was dirty outside as well as the string cigarett smell which he said it was treated. I needed the car so I rented the smoke smelly grey Nissan Rogue. When I got home, the smoke smell was so bad that I called the national customer service to get exchanged for another car. After 2 days, I returned the car for a cleaner car without the smoke stench, again the rep. men yells out that he will check the car and yells to meet him inside when I simply told him the gas was filled. He seemed annoyed and talks with rudness and anger at some point. I hope the mgr. Or corporate retrains them about how customers should be talk to. I even sense ehtnic discrimination the way two male representatives spoke to colored person. Deeply disappointed at the rude service men. I do not recommend this rental location at all. read more

*NEW OWNERSHIP* I was concerned before renting after reading all of the other reviews, but couldn't have been more relieved when I found out that father and son duo, Dan and Dan, had just taken over. These guys are some of the fairest and honest people I've ever rented from. The rental process and drop-off was an absolute breeze - no pressure and straightforward the entire rental period. I'd go out of my way to rent from these guys again! Good cars and good people. read more

David Zmuda, the owner of the Budget Car Rental, was incredibly kind and accommodating to our needs. Two days before Thanksgiving our car's transmission gave out. We called Budget headquarters and they booked their cheapest compact car to pick up at this Budget Car Rental. When we arrived there were no more remaining compact cars. To our pleasant surprise, David upgraded us to a fairly new, medium-sized Chrysler 300 at no additional cost. On top of that, he let us park our troubled car in the parking lot while we were away for a few days. Definitely recommend this Budget Car Rental. Thanks, David! read more

Buyer beware! They will deliberately mislead you and blatantly lie to you. We reserved and prepaid online and declined their insurance coverage. We never accept rental coverages, between our credit card and insurance company we are covered. The representative asked for a copy of our insurance card and had us sign the waiver. Two weeks later we discovered that what we signed was acceptance of their wavier and they charged us for their coverages, which is nearly 2xs the cost of the actual rental! Who in their right mind would pay for that? The representative that deliberately mislead us was fired for dishonesty, but the regional manager won't honor our original online agreement. He put me in touch with his accountant who absolutely refused to discuss and at the end of the conversation was yelling at me. The regional manager will not return our calls. Stay away from that location and stay away from Budget. There are too many honest car companies out there. read more

David Zmuda, the owner, could not have been any better to help us when my husband had to have his car fixed, after encountering a deer. My husband is handicapped and needed a car with power driver seat. David accommodated us by making sure that the car he gave us was acceptable to us. It was raining that day, he came outside, made sure to explain how the car works, and helped us amazingly. We have previously rented from Enterprise since they work with our insurance company(!!!) and give us almost NO money and horrible cars to drive. I recommend that you use David Zmuda, Avis/Budget again anytime you need a car rental for any reason. He even called to remind us that the car would be ready for us and the time. He is professional, caring, kind, and makes renting a car a great experience. I recommend that you try him first the next time you need a car rental. It is also a convenient location and he is there very long hours. Thank you David. read more

Worst customer service ever! Avoid this place at all costs. The owner is rude and he's a liar. I reserved a car, upon getting there I was greeted by a rude grumpy old man. I took the car and drove it for literally 5 minutes before bringing it back and asking for a different car. As I realized that car would not fit my needs. I needed a larger car. He didn't have any available. I returned the car and was guaranteed I wouldn't get charged. I had to rent a car from a different location (which had much better service!. Several weeks later I saw a charge for $85! For having the car for 5 minutes. When i called to inquire I was told corporate had overruled him. Then when I asked to speak to someone in corporate I was told there is no one to speak to because he's the owner so he's the top of management chain. So did corporate overrule or is he lying? Corporate didn't overrule him because he's an independently owned franchise which just pays to use the budget name. So I was lied to twice. And he was beyond rude. Do not rent a car from here. Go down the road to budget car and truck rentals 833 highway 17. You're welcome! read more

Great service at this location, staff very nice and customer service orientated. Easy pick up drop off process and timely..in and out... quality business!!!! read more

Terrible customer service! I reserved a minivan online about a week and a half in advance. I decided to call the day of the reservation to ask questions about pickup time and additional drivers. The man was very rude on the phone and seemed like he just wanted to get rid of me. In addition, the additional driver policy that he explained was different than the website. Because of the confusion my husband and I decided to go in to clear up the confusion. First we did not see any minivans in the parking lot. When we walked into the office and the man at the budget desk was so rude. He gave us a nasty look then in a stern voice told us to wait outside. My husband walked out and said we're not coming back. As we walked out another customer stopped me and asked "did he lose your reservation too?" I said I didn't even know but we don't want to deal with someone that rude. Needless to say I found another vehicle to rent with another rental company. read more

Avoid this location at all cost! What I've learned about Budget and David Zmuda (from now refer to as DZ), the owner of this Budget location. (1) Budget has many "agency" locations which are franchises and Budget cannot get into the reservation systems of these agency locations. The owners of these agencies own their own fleet. Atlanta is an example of a city with just agencies. (2) DZ is a liar. DZ gave me a car that had the front hood ajar. The car probably just had the oil changed because a Nomad Oil service vehicle (https://www.nomadoil.com/) was onsite to perform oil change service for his fleet. DZ even bragged to me that he was only getting charged $35 per vehicle compared to $65 at Jiffy Lube, and Nomad Oil comes to him. The problem with driving this car with the front hood open was that the front hood flew open and smashed into the windshield just before I arrived home. I called DZ and explained what happened and requested a replacement car. DZ refused to provide a replacement car and demanded that I bring the car back to his location. Having rented from Hertz for 20+ years, I know it's a fairly simple procedure at Hertz to just call customer service and arrangement a replacement vehicle. So I called the Budget customer service, they were very responsive and provided a replacement car at the Newark Airport. As soon as I hung up with the Budget customer service, DZ called me right away (he probably has some kind of alert related to his vehicles) and threatened to call the police if I returned that car to Newark. He then told me that he will put me on the "Do Not Rent" list at budget so that I can't get a Budget vehicle anywhere. When I called the Budget customer service about DZ's threats, they confirmed that DZ was just making up lies and threats. Essentially he didn't want to pay for the towing service to pick up his car from the Newark Airport. (3) Budget customer service pretty much can't do anything for customers renting from agencies. Not only the reservation systems are separate, they can't do anything about charges. What it means is that you can be renting from unscrupulous agency owners who blatantly ignore Budget policies and threaten customers with almost no accountability from the corporation. (4) File a police report. Luckily for me, a police officer was passing by at the oncoming traffic when the car's hood flew open. We both pulled over and I was able to explain what happened. Now I have a police report for any claim purposes. (5) You get what you pay. DZ checks prices on a daily basis and makes sure that his prices are just a few dollars below nearby locations. However, the Nissan Altima that I was given had 47,000+ mile on it. I don't recall ever getting a Hertz vehicle that has over 25,000 miles. The Altima also appeared to not have been washed and cleaned before the rental. read more

Never, Never, Never use budget rent a car!!! They deserve a negative star review. We reserved a cargo van months ago for Sept.2. We checked the reservation on line last week to make sure everything was fine (and it was). We went to get the van today in order to move our child to college. Lenny at Budget Rent a Car said our reservation was not on file. We showed him our email with the reservation number. His response was, sorry I have no vans for you to rent and it isn't on file, call customer service. He could not (or would not) call on our behalf. We called customer service, waited on hold for a very long time several time. Finally they said - that reservation was canceled. We did not cancel it. They said they would try to find a van for us to rent in our area and call us back within 2 hours. They never called back. We rented another van which is costing us at least $150 more. Learn a lesson from us, do not - I repeat do not use Budget EVER. Spend more money and go with a company that cares about their customers. read more

There is only one person who works at this location; the owner. Since he can't leave his little portion of the trailer, he cannot give lifts, or anything else. I was having my car serviced a couple of miles up the road. I made a reservation on line. When I arrived, I started the process of renting the car. The guy mumbles a lot, and is very unhelpful and rude. I gave him my DL and credit card. I wanted to use Discover, because they do a good job of covering any deductible you might have to pay with you insurer, if you have one. He said his reader couldn't read my card because it had a chip, and he didn't have a chip reader. He also told me he wasn't required to have one. While I have three major credit cards, they all have a chip, as any issued in the last few years do. He said he couldn't read the chip, so he couldn't rent me a car. I cannot imagine anyone staying in business who is that incompetent. I left, having wasted my morning, an, of course, will never return. Having a reservation with this guy is worse than not having one at all, as it is meaningless. He exemplifies the lazy owner, who is unwilling to do anything to accommodate a customer. Give this loser a wide berth. read more

We rented a car on a Friday to bring my daughter home from college, with a return on Saturday. The gentleman behind the desk assured us that upon the return on Saturday, to just drop the keys in a drop box and all the security cameras would record when I returned the car. We gassed the car up on Saturday about 3 miles from the rental place and returned the car around noon on Saturday, 3 hours before the 24 hour cutoff. Weeks later, I received a charge on my credit card for three days. I called the gentleman back at the rental place and he explained that although he put the car in as a Saturday return, the new policy at Budget corporate stated that if you return the car on a weekend when no one is there, you get charged three days. This is obviously a lie, because if the gentleman actually put it in as a return in on Saturday, how would Budget know any difference? Also, what about the cameras that recorded my return? This guy is a cheat. I am now in dispute with Budget. Although the gentleman came off as very friendly when we rented, he obviously has other motives. I will never rent from this guy again, nor do I recommend anyone else to rent from him. If I could put zero stars, I would. read more