Nice enough place. The inside service, store, sales area is huge. The have a lot of merchandise…read moreto help with any of your RV needs. Salesman was very nice and helpful, we stopped in just before closing to look at one camper up front and he took us around till just past closing showing us his recommendations. Very large lot with a lot of RV's and campers. They did carry some specific brands and not others. Prices were way higher than we expected, not sure if that's normal pricing or this location. This is our first stop for looking.

Total scam. Wish we had not bought from here. We spent more to buy from a dealer because they said…read morethey would check everything was working (and made us wait several days to take it home so they had time to do these checks). Our black tank doesn't drain, the sensors in black and fresh tank don't work, the lock was broken... and I'm sure we'll find more. We tried contacting the sales person and their email suddenly no longer works. We missed our 30 day return window waiting to hear back and now they're charging us $500 just to pour chemicals in the black tank - which didn't actually fix anything. Horrible, awful company. Stay far away.

Everything in labor is excessive. They don't tell the customer the labor cost is a minimum of a…read morehalf hour per item not per hour like the sign reads. Be fore warned how they operate. NOT 200 an hour. Very misleading.

Be advised this is a FACTUAL account of my visit with Motor Home Specialist R/V Direct…read more On Thursday, May 28, 2026 I contacted MHS R/V Specialist (Blue Compass R/V) regarding a 2014 Thor Palazzo they had advertised for sale. I spoke with the salesman that stated the R/v was still for sale; we scheduled a meeting for the next day Friday May 29th. We met with the salesman at their location who got us in the golf cart and drove us to the very back of the property where there were only 5-6 R/V's. The R/V looked super nice, good sounding engine with low milage and generator with low hours. The A/C's stopped when on batteries, they were replaced. The salesman and Management even pushed 3 warranties, after turning them down they offered all 3 of them for one lower price. It seems that the warranties cover everything but the chassis. The sale was complete and when I drove off the lot I realized I just purchased a dangerous and highly UNSAFE vehicle, the steering system was uncontrollable and almost impossible to keep in a single lane. I contacted the salesman that said he would check into it. Never heard back anything regarding assistance from the dealership other than they don't cover the chassis. Also, we were told that they wanted us to let them know where we were going to have the R/V so they could come and replace the Ice maker. It took 4+ weeks before Luxury Coach in Rockwall Texas could get me in. After another two weeks without my new to me coach and $7,347.42 the coach drives awesome and don't think for a second those crooks at MHS R/V Specialist didn't know they sold an UNSAFE R/V to endanger the lives of any and everyone on the hiways. If you want you and your family to be SAFE, Do " NOT " purchase from these crooks. Lie, deny and LIE again. They never contact you about the problems they knew about.

We had a horrific time towing our Montana 5th wheel and went through three different "certified…read moretechnicians" to fix an issue with our SuperGlide hitch--none of whom were any help. Sadly, those previous techs just cost us hundreds of dollars for nothing. After two days of serious towing struggles, we finally turned to the service department at Holiday World, and they were a breath of fresh air. Sam, the Service Department Manager, was sincerely caring about our concerns, but he went way beyond that. He made sure our hitch was fixed properly and permanently so we could feel safe on the road again. He even came over after hours (no kidding!) with his son to make sure everything was completely squared away. This is hands-down the best service we have ever received. Even though there is a Montana service center (Ron Hoover) much closer to us in Georgetown, we will happily make the trip up to Alvarado from now on. It is well worth the drive to know the job is being done right by skilled, genuinely caring professionals.

Had a very positive experience at this Holiday World in Alvarado. Was in the market to upgrade a…read moretravel trailer. Swung by here on a whim to see what they had and glad we did. The day we stopped by this location was short handed because of a RV show in Dallas. Went out of their way to find someone to help us and made sure we had an employee with us to show what we had come in for. It was a great team effort for those that were there. First to help was Amanda the Service Mgr which was nice because could answer more technical and maintenance type questions. When she had to take care of something in maint., Franny who is in sales showed up to show us rest of what we came to look at. At one point a service tech was called out to answer a question. Settled on a used 5th wheel which was in good shape but had a few things we wanted fixed and they even noticed a few items. Made a detailed list of items and had a call after we left for any clarifications, anything we thought of later or may have left off the list. Had grandkids with us on one visit back to look at camper again and start the deal in progress. Sheila did an awesome job of helping keep the gkids occupied by coloring with them so wife and I could devote time to taking care of business. Spoke with a tech and several others in service and parts about a hitch. Went through several and with their information was able to make the best decision for us. Ramon in finance was very nice and enjoyed talking with him while finishing paperwork. Franny was with us through the delivery process and went through everything on the list to make sure was done to our liking. Got a good walk through with a tech who was able to explain things about the camper and answer questions. Tech who installed the hitch came out went through the process of hooking up the camper and explained well how to unhook. All during this time Franny had cleaner and a towel and was touching up a few things and made the camper sparkle like a new one. To me, this Holiday World location has a great team that works together and keeps the customer in mind. This is our fourth camper and wished we had come here for the 3 previous ones because Holiday World was that much better of an experience. When time to get another one hope that Franny is still there as well as the rest of the team. Don't typically give 5 stars unless absolutely deserve it and for my experience with Holiday World they earned and deserve it.

We trusted PPL Motors to sell our RV, and while it eventually sold, the experience was nothing…read moreshort of frustrating. Throughout the entire process, communication was almost nonexistent. We had to constantly reach out for updates, and even then, getting any real information was like pulling teeth. We were told that there was a buyer at one point and they were waiting on funding that would take a couple of days. After a week, I called to get a status from the sales manager. He informed me that the buyer couldn't secure the funds, so the deal fell through. He then stated that he forgot to call me to let me know. It felt like they had no interest in keeping us informed except to encourage us to lower the asking price. On top of that, they tried to charge us for unnecessary repairs, claiming work needed to be done that was unnecessary. It felt like a clear attempt to pad their profits at our expense. For example, after initial delivery to their lot, they tried to charge nearly $250 to "install" a sliding screen door that took me literally 30 seconds or less to do on my own and fix a closet door that was supposedly not opening. When we went to the lot to see for ourselves, the closet door was mysteriously working. When the RV did finally sell, they did another inspection prior to the buyer taking possession. This revealed another $450 in needed repairs (estimated before cost of parts). Seeing this, I again went to see the need for these repairs for myself. Low and behold, 2 of the 3 identified repairs were proven to be false. The third I could not verify one way or the other and ended up having to pay $400 in parts and labor. However, I'm not sure if they actually even did anything. In the end, the RV did sell after several months, but the lack of transparency and poor customer service made the entire process far more stressful than it needed to be. I would not recommend this dealership to anyone looking for an honest and professional experience. Look elsewhere if you want a dealership that actually communicates and respects its customers.

do not buy from them! their $1200 inspection is a joke! they will not stand behind what they sale!read more

Really nice people here. Best part you can Try out and rent…read morebefore you buy. These are very clean and you will get a great deal here. One of these days I'm gonna take the plunge! Until then i will rent here!

Had some body work done that came out without a flaw! Perfect result! Had some other coach work…read moredone that was finished quickly and when promised and was very competitively priced! This is my go to place from now on!

Their sales are great. Their service center is horrendous, slow is being kind. Going on week 7 for…read morea simple dump valve. Communication is completely zero, had to call to get the still not completed update. Not sure how service center stays in business.

I purchase my RV 5th wheel there, and once I drove it off the lot, zero service. You cannot reach…read moreanyone direct, and when they finally call back, they are as inept as they come. Brought my Forest River in to have the Ballbearings repacked... after keeping it for 2-days, they call me to say their Technicians are not qualified to do the work. You can come pick up the RV?!? Wow

Ok so this is my first time being an RV owner. Although I didn't purchase my RV from them, I needed…read morea sewer hose and decided to stop in. I was treated as soon as I walked in and asked what I needed help with. I told them and they pointed myself and my son to the store they have. The sales lady was more than helpful and got me fixed up with exactly what I needed without breaking the bank. I will be back you have made a customer for life. Also I will be coming to put a down payment on a good used RV from y'all in about 6-8 months. Thank You So Much

Scam! They couldn't even figure out what was wrong with the RV we came to look at. Wouldn't you…read moreexpect them to have it up and running before our arrival? Nope. They refused to refund our $5k Deposit.

My husband and I are in market for a trailer and we had saw a listing through this app. The listing…read moreled us here to best Tex. Honestly I'm glad I ended up buying from PPL down the street because there was just too many problems with working with these guys and they were trying to give me super obnoxious deal even though our credit is above 700... Definitely had greedy vibes!!

Stopped by to look at a specific trailer and was told it was sold. Couple days later I see it's…read morestill on lot and when my friend went it to ask about it, (pretending to be a new customer) he was never told it was sold but in fact that it's for sale. Idk why the guy would lie, but definitely not a place I would buy from.