Total scam. Wish we had not bought from here. We spent more to buy from a dealer because they said…read morethey would check everything was working (and made us wait several days to take it home so they had time to do these checks). Our black tank doesn't drain, the sensors in black and fresh tank don't work, the lock was broken... and I'm sure we'll find more. We tried contacting the sales person and their email suddenly no longer works. We missed our 30 day return window waiting to hear back and now they're charging us $500 just to pour chemicals in the black tank - which didn't actually fix anything. Horrible, awful company. Stay far away.

I am happy with how everything went Mark Ericson (& Nathan, Joey and the manager [very…read morerespectable]) were very helpful through The whole thing. Mark called every few days to check in on us and kept us updated on things. Mark went out of his way to be positive even when things didn't work out as hoped. I am very impressed with the way mark handles his job! And when we forgot some keys and a gift card they responded back and we were able to pick them up the next morning. The way they handled themselves makes me want to buy everything I need for my camper through them. You made a raving fan! Thank you and good night!

Everything in labor is excessive. They don't tell the customer the labor cost is a minimum of a…read morehalf hour per item not per hour like the sign reads. Be fore warned how they operate. NOT 200 an hour. Very misleading.

Motor Home Specialist (MHSRV), of Alvarado, put a whole new…read moreroof on this 2003 Winnebago Journey 34H for $19,100. Fast forward 10 months and about 200 miles later, my RV was parked at a gliderport in Midlothian, when a thunderstorm with 25 knot wind gusts blew 2/3rd of the roof completely off. On contacting MHSRV, their Service Manager told me that they only warranty their work for 90 days! Needless to say, I did not take the motorhome back to them so that they could charge me another $19,100 to do another sub-par job. The shop I did end up taking it to, Quality RV Solutions, also in Alvarado, upon disassembly of the damaged roof, discovered that MHSRV had simply put the roof they installed over the top of the old roof, without any bonding between the two roofs, nor between the 'Luan' (thin plywood sublayer) and the fiberglass cap. Winnebago specifies the use of 'Red Glue' (Dorus S 563 Adhesive) to bond the fiberglass to the Luan. What MHSRV apparently did instead was pour ordinary rubber contact cement on top the Luan and put the fiberglass down on top of it; instead of applying it onto both sides, allowing it to dry, then pressing them together - as contact cement directions call for. All that was holding the 'new' roof on was screws and a bead of RTV around the periphery; this is why it blew off in a mere 25 knot breeze. I'm glad this didn't happen out on the highway at 75 mph with cars following me. Motor Home Specialists talked a good game, took their sweet time and charged handsomely for their work; sadly it was incompetently done and when it failed they would not stand behind it. I recommend staying well clear of Motor Home Specialists; I will be taking them to court.

Had a very positive experience at this Holiday World in Alvarado. Was in the market to upgrade a…read moretravel trailer. Swung by here on a whim to see what they had and glad we did. The day we stopped by this location was short handed because of a RV show in Dallas. Went out of their way to find someone to help us and made sure we had an employee with us to show what we had come in for. It was a great team effort for those that were there. First to help was Amanda the Service Mgr which was nice because could answer more technical and maintenance type questions. When she had to take care of something in maint., Franny who is in sales showed up to show us rest of what we came to look at. At one point a service tech was called out to answer a question. Settled on a used 5th wheel which was in good shape but had a few things we wanted fixed and they even noticed a few items. Made a detailed list of items and had a call after we left for any clarifications, anything we thought of later or may have left off the list. Had grandkids with us on one visit back to look at camper again and start the deal in progress. Sheila did an awesome job of helping keep the gkids occupied by coloring with them so wife and I could devote time to taking care of business. Spoke with a tech and several others in service and parts about a hitch. Went through several and with their information was able to make the best decision for us. Ramon in finance was very nice and enjoyed talking with him while finishing paperwork. Franny was with us through the delivery process and went through everything on the list to make sure was done to our liking. Got a good walk through with a tech who was able to explain things about the camper and answer questions. Tech who installed the hitch came out went through the process of hooking up the camper and explained well how to unhook. All during this time Franny had cleaner and a towel and was touching up a few things and made the camper sparkle like a new one. To me, this Holiday World location has a great team that works together and keeps the customer in mind. This is our fourth camper and wished we had come here for the 3 previous ones because Holiday World was that much better of an experience. When time to get another one hope that Franny is still there as well as the rest of the team. Don't typically give 5 stars unless absolutely deserve it and for my experience with Holiday World they earned and deserve it.

I have been over 4 months now trying to get the promises made at purchase done. We have received…read moreevery excuse in the book to no resolution. They each time I call, agree it has taken way too long and will get it done immediately to no avail. We paid for a fairly high priced super c coach with promises to be taken care of within 3 weeks. The parts department guys came in to measure the sofa that was to be changed out, took pictures of the color and was told it was ordered the day we picked up the unit. 2 weeks later with all kinds of questions so they could get the sofa ordered. It was never ordered. When it did come in, it was dark chocolate brown and our unit is more of a light tan. After more run around and excuses they ordered another one. Same issue. 4 and a half months later they will not answer my calls but do usually eventually call me back with no resolution. If you buy from this bunch, make sure the unit is 100% as you want it because they are not likely to fix any issues with it.

We trusted PPL Motors to sell our RV, and while it eventually sold, the experience was nothing…read moreshort of frustrating. Throughout the entire process, communication was almost nonexistent. We had to constantly reach out for updates, and even then, getting any real information was like pulling teeth. We were told that there was a buyer at one point and they were waiting on funding that would take a couple of days. After a week, I called to get a status from the sales manager. He informed me that the buyer couldn't secure the funds, so the deal fell through. He then stated that he forgot to call me to let me know. It felt like they had no interest in keeping us informed except to encourage us to lower the asking price. On top of that, they tried to charge us for unnecessary repairs, claiming work needed to be done that was unnecessary. It felt like a clear attempt to pad their profits at our expense. For example, after initial delivery to their lot, they tried to charge nearly $250 to "install" a sliding screen door that took me literally 30 seconds or less to do on my own and fix a closet door that was supposedly not opening. When we went to the lot to see for ourselves, the closet door was mysteriously working. When the RV did finally sell, they did another inspection prior to the buyer taking possession. This revealed another $450 in needed repairs (estimated before cost of parts). Seeing this, I again went to see the need for these repairs for myself. Low and behold, 2 of the 3 identified repairs were proven to be false. The third I could not verify one way or the other and ended up having to pay $400 in parts and labor. However, I'm not sure if they actually even did anything. In the end, the RV did sell after several months, but the lack of transparency and poor customer service made the entire process far more stressful than it needed to be. I would not recommend this dealership to anyone looking for an honest and professional experience. Look elsewhere if you want a dealership that actually communicates and respects its customers.

We dove about 13hrs to see an older Class A. They held it for us. I had been honestly represented…read moreonline and in conversation. The online sales person hooked us up with Sheldon for a Saturday walkthrough of a couple units. He was prompt, friendly and knowledgeable so we committed to have them do their inspections. The next weekend we returned and inked the deal, part of which was the installation of a washer/dryer stack. We were a long way from home so they got right on it and by the next afternoon, we were ready to roll. Now here's where it gets kind of amazing .. We went back into the bedroom where there had been 3 types of cabinetry in the corner, louver doos, a drawer and sold doors. I just saw the W/D stack and thought "that's cool, looks great" but the installer sez "wait .." and proceeds to close a single door that had all the fronts of the original cabineets mounted on it. You could not tell that the original cabinetry had been changed!!! We are bowled over, I mean WOW, what an extra effort and on a rush timeline. We were around the dealership parts of two days and everybody went out of their way to be friendly, water, coffee, etc. At the end they had come in under budget by $500 and actually told me about it .. who does that!?! The $$ had been part of the loan so we went through their accessories dept and I loaded up on some much needed stuff. I think I'm a decent judge of character and I saw a lot of that here.

Had some body work done that came out without a flaw! Perfect result! Had some other coach work…read moredone that was finished quickly and when promised and was very competitively priced! This is my go to place from now on!

This is a wonderful family owned business that knows everything about RVs. They are easy to deal…read morewith and make you feel comfortable about buying an RV from them. Their sales and service are great. Talk to Neal, Raul, or Penny when you want your next RV. They will treat you right and get you into your next RV so you can have fun

Their sales are great. Their service center is horrendous, slow is being kind. Going on week 7 for…read morea simple dump valve. Communication is completely zero, had to call to get the still not completed update. Not sure how service center stays in business.

I purchase my RV 5th wheel there, and once I drove it off the lot, zero service. You cannot reach…read moreanyone direct, and when they finally call back, they are as inept as they come. Brought my Forest River in to have the Ballbearings repacked... after keeping it for 2-days, they call me to say their Technicians are not qualified to do the work. You can come pick up the RV?!? Wow

Ok so this is my first time being an RV owner. Although I didn't purchase my RV from them, I needed…read morea sewer hose and decided to stop in. I was treated as soon as I walked in and asked what I needed help with. I told them and they pointed myself and my son to the store they have. The sales lady was more than helpful and got me fixed up with exactly what I needed without breaking the bank. I will be back you have made a customer for life. Also I will be coming to put a down payment on a good used RV from y'all in about 6-8 months. Thank You So Much

worst place to purchase customer beware young kids working in sales room your sensitive info dl#…read moresocial security # address references handle by cussing swearing managers laughing and yelling how your buying over priced units and never getting your deposit from trainer for sales room is rude unprofessional and picks on the weak trains cusses and makes fun of people laughs at how customers don't get there money back and how RV Depot makes it rich off poor souls scary this company is the worest beware

My husband and I are in market for a trailer and we had saw a listing through this app. The listing…read moreled us here to best Tex. Honestly I'm glad I ended up buying from PPL down the street because there was just too many problems with working with these guys and they were trying to give me super obnoxious deal even though our credit is above 700... Definitely had greedy vibes!!

Stopped by to look at a specific trailer and was told it was sold. Couple days later I see it's…read morestill on lot and when my friend went it to ask about it, (pretending to be a new customer) he was never told it was sold but in fact that it's for sale. Idk why the guy would lie, but definitely not a place I would buy from.

They will take your deposit and run. Suddenly trailer isn't…read morethere anymore and they refuse to refund your hard earned 1000.00 If anyone there also gets burned please turn them in to Office inspector General, and Attorney General of Texas for their scams and fraudulent business practices. Also the BBB. Excuse the Oig, and Aig will go after them with information reported to them. They screwed young parents just recently out of their 1000.00. Maybe everyone can get together and get them shut down.

REVIEW UPDATE SEPTEMBER 2019:…read more RV Depot's owner, Steve, took time to get on a call with us personally to discuss the issues mentioned below. One of the things touched on was his dedication to ensure training was provided to his staff to ensure they are not forcing or expecting a review prior to completion of paperwork, as that should never have been a requirement. Further, Steve provided for the cost of the damage part as well as shipping, fulfilling their responsibilities of the delivery of the Puma. REVIEW UPDATE: First, before we go into this update I want to make it very clear that we were advised multiple times we would not be able to complete the paperwork and, subsequently, take possession of our RV until we showed proof that we wrote this initial review found at the bottom of this page. Is it not a violation of Section 5 of the FTC Act to force reviews prior to receipt of product, as would that not be considered an "unfair or deceptive [act] or [practice] in or affecting commerce"? We complied to get the process over with, however we want to ensure other consumers are made aware of this behavior due to what we have to add now. We utilized the company's 30 day layaway option, during which the company showed very little interest in answering our questions over the phone regarding our travel trailer and pick up arrangements. Each conversation was met with condescension and a lackadaisical demeanor. For example, when arranging a time to pick up our trailer we had to explain multiple times that we must travel up I-35 as we are from out of town and we expect to run into construction which would delay our travel time. We set the expectation of a 2 hour arrival window. The representative from RV Depot could not accept that as an answer and proceeded to tell us that he would set us up for a 12pm appointment as their time was valuable and our sales person would be busy attempting to complete other sales. Once we got to the final day of pick-up, we were eager to take our RV home and, as such, were quick to disregard the hurried treatment we received through our walkthrough. During the walkthrough a bent-up, damaged floor vent cover in the living area of our Palomino Puma was found in the kitchenette; when we asked Alexis and the technician (who was there performing other minor maintenance) about this, we were reassured this was "an extra after repair," and to disregard it. While we continued inspection we were asked multiple times prior to being clearly done with our walkthrough if we were ready to finish paperwork. Being a used RV dealer, I would expect them to understand the importance of inspecting the product. Well, a few days after our arrival home we discovered the damaged floor vent cover belonged to the gaping hole of exposed ventilation in the flooring beneath the portable carpet that our recliners reside on. Once we discovered this, we immediately notified RV Depot with pictures, asking about getting this replaced (since it is still under its 6-month warranty). This was sent on 31 July. On 5 August I followed up again, receiving a reply simply asking we give them a call. After being unable to reach anyone via phone multiple times, I emailed them again on 8 August stating the same. Their reply was "My manager said that we wouldn't be able to ship you a new vent cover. They are very inexpensive and can be purchased online or at any place that sales rv parts or hvac parts." While this may be an inexpensive part, why are we expected to cover the cost of something not only under warranty, but also something the dealer lied to us about and that was not fully looked into when we first brought it to RV Depot's attention during our (rushed) walkthrough process? Unless you have no other option than to do business with this company - stay far, far away. Original coerced review: "Great purchasing experience - lucked out with a 2018, single-owner travel trailer!"

Johnny was really helpful! He helped me replace my dead battery, even though he was busy! I really…read moreappreciated him taking the time to help me get back on the road

Great experience at O'Reilly Auto Parts today. Good customer service. Short line. Quick answers. I…read morewas in and out in less than 10 minutes.